N6883618Q0192_AMENDMENT_0001.pdf

N7027219TELCOMIGE

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is as follow s:

1.To correct task numbers under Clause FAR 52.222-42 on page 73 of 100.

2. To correct performance measurement summary table under deliverable or service requirement PWS paragraph number on page 33 of 100.

3. The closing date remains the same, 23 August 2018 at 11:00 AM Eastern Standard Time (EST).

All other terms and conditions remain unchanged. See Summary of changes.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 29

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 09-Aug-2018

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X N6883618Q0192

X 9B. DATED (SEE ITEM 11)

08-Aug-2018

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

09-Aug-2018

CODE

NAVSUP FLC JACKSONVILLE CONTRACTS DIV

JUAN HERNANDEZ

110 YORKTOWN AVE, 3RD FLOOR

JACKSONVILLE FL 32212-0097

N68836 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

N6883618Q0192

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

FOR MOVES/ADDS/CHANGES (MAC) SUPPORT

NAVAL COMPUTER AND TELECOMMUNICATIONS AREA MASTER STATION ATLANTIC

1.0 SCOPE OF WORK

1.1. Purpose

The purpose of this PWS is to define the telecommunications service requirements necessary to support resident and tenant organizations within the area of responsibility (AOR) of the Naval Computer and Telecommunications Area

Master Station Atlantic (NCTAMS LANT) Norfolk Virginia/Base Communications Office (BCO) Corpus Christi, Texas and Base Communications Office (BCO) Kingsville, Texas during periods of peacetime, military exercise, natural disaster, and manmade conflict. The Period of Performance for this requirement is for a twelve (12) month base period and four (4) one year options.

1.1.1 Mission Statement

The mission of the NCTAMS LANT/BCO Corpus Christi and BCO Kingsville is to provide Base Communications

Services to Navy shore activities, home ported and visiting fleet units, and authorized non-Navy activities in the vicinity and outlining sites of Naval Air Stations Corpus Christi and Kingsville Texas. BCO functions include the administration of the AVAYA Option 81C (CS1000), Communications Manager Messaging and Meridian Mail systems, SIEMENS HI-PATH 4000, base inside and outside cable plants, coordinating, and consolidating telecommunications service requirements for new and existing customers. With the diversity, expansion, and increasing sophistication of telecommunications technology, the BCO shall be capable of providing modern telecommunications support for new and existing subscribers in all areas of telecommunications including requirement analysis, design, development, deployment, operations, and maintenance.

1.1.2 Organizational Details

BCO Corpus Christi and BCO Kingsville are major organizational components of Naval Computer and

Telecommunications Area Master Station Atlantic (NCTAMS LANT) Norfolk Virginia.

1.1.2.1 Areas of Responsibility

The AOR for NCTAMS LANT Texas BCO’s are all customers located on NAS Corpus Christi. The BCO is located at 240 Tarawa Street, building 112 Corpus Christi, Texas. NAS Kingsville, BCO is located approximately 52 miles from Corpus Christi, Texas. Kingsville BCO facility is located at 554 McCain Street, Suite 100 building 2740

Kingsville, Texas. Furthermore, there are outlining sites which include Naval Air Landing Field (NALF) Cabaniss

Corpus Christi, Texas, Naval Air Landing Field (NALF) Waldron Corpus Christi, Texas, Naval Air Landing Field

(NALF) Orange Grove, Texas (Alice, Texas), Naval Air Landing Field (NALF) Goliad, Texas (Berclair, TX), McMullen Target Site Tilden, Texas and Escondido Ranch Freer, Texas.

1.1.3 Existing Private Branch Exchange (PBX)/Voice Mail Systems

1.1.3.1. The Navy-owned Avaya/AVAYA CS-1000 telephone switching platform/Communications Manager for

BCO Corpus Christi are located at Building 112 and the fiber remotes are in buildings 8, 10, H-100, and building

Dynamic Component Rebuild Facility-Siemens Hi-Path 1000. The BCO Kingsville/AVAYA CS-1000 telephone switching platform/Meridian Mail Voice Mail System is located in Building 2740 Suite 100 and fiber remotes in buildings 2767 and 4765.

1.1.4. Required/Guidance/Source of Documents

The following instructional documents are mandatory for use. Unless otherwise specified, the document’s effective date of issue is the date on the request for quote (RFQ). Additional applicable documents may be included in specific work orders.

Document Number Title

a. DoD 5220.22-M DoD Manual – National Industry Security Program Operating

Manual (NISPOM)

b. DoDD 5220.22 DoD Directive – National Industrial Security Program

c. DoD 5200.2-R DoD Regulation – Personnel Security Program

d. DoDD 8500.1 DoD Directive – Information Assurance

e. DoDI 8500.2 DoD Instruction – Information Assurance (IA) Implementation

f. DoDI 8510.01 DoD Information Assurance Certification and Accreditation

Process

g. SECNAVINST 5239.3B DoN Information Assurance Policy, 17 Jun 09

h. SECNAVINST 5510.30 DoN Regulation – Personnel Security Program

The following documents are to be used as guidance. Unless otherwise specified, the document’s effective date of issue is the date on the RFQ. Additional applicable documents may be included in specific work orders.

a. MIL-M-85337A Manuals, Technical; Quality Assurance Program: Requirements

b. MIL-DTL-24784 Manuals, Technical: General Acquisition And Development

Requirements

c. MIL-HDBK-61A Configuration Management

d. MIL-HDBK-881 Work Breakdown Structure

e. ISO/IEC -9000 International Organization for Standardization, Quality Management

Principles

f. ISO/IEC 15408 Information Technology – Security Techniques. Evaluation criteria for

IT security

Copies of Federal Specifications may be obtained from General Services Administration Offices in Washington, DC, Seattle, WA, San Francisco, CA, Denver, CO, Kansas City, KS, Missouri, MO, Chicago, IL, Atlanta, GA, New

York, NY, Boston, MA, Dallas, TX, and Los Angeles, CA.

Copies of military specifications may be obtained from the Commanding Officer, Naval Supply Depot, 3801 Tabor

Avenue, Philadelphia, PA 19120-5099. Application for copies of other Military Documents should be addressed to

Commanding Officer, Naval Publications and Forms Center, 5801 Tabor Ave., Philadelphia, PA 19120-5099.

All other commercial and industrial documents can be obtained through the respective organization’s website.

2. CONTRACTOR PERSONNEL REQUIREMENTS

2.1 Response Time

The Contractor shall provide the BCO with emergency services outside the Principal Performance Period (PPP) when requested as described in Section 2.8.3. Emergency service is deemed any service provided outside the PPP.

Services shall be responded to within the time frame identified below:

The Government shall determine whether a situation is Catastrophic/Major/Routine.

Government’s definition for catastrophic, major and routine outages or service. Their required response times for each are:

(a) Catastrophic. Is a situation that demands immediate attention. A loss of 95 % of service. Technical service shall be dispatched and on-site within two (2) hours or less from the time the outage is reported to the Contractor.

(b) Major. Is a situation that demands rapid action. A loss of 20% - 94% of service. Technical service shall be dispatched and on-site within four (4) hours or less from the time the service call is reported to the Contractor.

(c) Routine. Is a situation that has conditions that cause degraded service or a fault condition that makes the system perform at a level less than that for which it is designed; condition discovered in automatic routing which has not shown in the operation of the equipment, but requires attention. A loss of less than 20% of service however can be situational depended. Technical service shall be dispatched and on-site no later than 1200 hours the next business day.

2.2 Contractor’s Site Supervisor

The Contractor shall provide contact information for a site supervisor and alternate for administration and technical supervision of Contractor employees in writing within one week after award. The site supervisor shall be the

Contractor’s primary representative and have the Contractor’s full authority to act on matters pertaining to service performance under this contract.

2.3 Status Meetings

The Contractor’s site supervisor shall make contact with the Contacting Officer’s Representative (COR) or the

Alternate Contracting Officer’s Representative (ACOR) weekly (or as necessary) during the first six (6) months of this contract. The COR/ACOR shall be appointed upon contract award. Thereafter, the COR/ACOR or the

Contracting Officer (KO) shall hold meetings as often as deemed necessary, but monthly at a minimum. At these meetings, a mutual effort shall be made to resolve any and all problems identified. The Contractor shall provide written minutes of these meetings within five (5) working days.

2.4 Respond to Government Requests for Audit

The Government reserves the right to audit all Contractor operations, customer bills, customer records, logs, and other operational data at any time. The Contractor shall provide documentation upon request from the COR/ACOR or KO.

2.5 Contractor’s Quality Assurance and Customer Satisfaction Program The Contractor shall establish and maintain a quality assurance and customer satisfaction program to ensure that the requirements of the contract are provided as specified. Upon contract award, the prime Contractor shall have and maintain a quality assurance process that meets contract requirements and program objectives while ensuring customer satisfaction and defect-free products/process. The quality system shall be documented and contain procedures, planning, and all other documentation and data necessary to provide an efficient and effective quality system based on a Contractor’s internal auditing system. The quality system shall be made available to the

Government for review at both a program and worksite services level during predetermined visits. Existing quality documents that meet the requirements of this contract may continue to be used. The Contractor shall also require all subcontractors to possess a quality assurance and control program commensurate with the services and supplies to be provided as determined by the prime’s internal audit system. The Government reserves the right to disapprove the Contractor’s and/or subcontractor’s quality system or portions thereof when the quality system(s) fails to meet contractual requirements at either the program or worksite services level. The Government reserves the right to participate in the process improvement elements of the Contractor’s quality assurance plan as needed. At a minimum, the Contractor’s quality system shall meet the following key criteria:

Establish capable processes

Monitor and control critical product and process variations

Establish mechanisms for feedback of field product performance

Implement and effective root-cause analysis and corrective action system

Establish procedures for continuous process improvement

2.6 Security Requirements

2.6.1 Personnel Security Requirements

U.S. Citizenship is required for all Contractor personnel performing under this contract. Foreign Nationals shall not be permitted on the contract. Contractor functions involve delivery of service to support the Department of the

Navy mission requiring confidence or trust. Per ALNAV 005/16, Implementation of the 2012 Federal Investigative

Standards; the Tier 3, requested on SF86, is the minimum background investigation required for all Contractors who occupy a non-critical sensitive position. Contractor positions under this contract are designated National Security

Non-Critical Sensitive/Information Technology Level II requiring the Tier 3 background investigation. The criterion for investigative requirements is based on the need for continuous and un-escorted access to sensitive and/or critical infrastructure, Department of the Defense (DoD)/Department of the Navy (DoN) information systems, and/or data in the performance of duties/tasks. Contractor personnel shall have the required personnel security investigations as specified in this contract at work performance start date.

In accordance with DoDM 5200.02, the government shall process the required Personnel Security

Investigations for Contractor employee’s when there is not a requirement for access to classified information in supporting a U.S. Government requirement in accordance with DoD 5220.22R and Volume 3 of DoDM 5200.22

Chapter 5. All Contractor employees shall in-process/out-process with the Navy Commands’ Security Manager and shall be responsible for completing required security documentation identified by the Navy Commands’ Security

Manager for the completion of the required security in-processing/out processing.

The Contractor/Facility Security Officer (FSO) shall provide the following information for “each”

Contractor employee performing under this contract in support of the required security vetting / in processing.

These required items, shall be forwarded to the Navy Command's Security Manager for processing at least 30 days prior to the individual employee’s anticipated date for reporting for duty. The Navy Command’s Security Manager shall review the submitted documentation for completeness prior to submitting it to the Office of Personnel

Management (OPM). Suitability/security issues identified by the Navy Command’s Security Manager may render the contract employee ineligible for the assignment. A favorable review of the questionnaire and advance fingerprint results are required as an interim measure prior to the contract employee start date. An unfavorable determination made by the Navy Command’s Security Manager is final and such a determination does not relieve the Contractor from meeting any contractual obligation under the contract.

1. Contractor Employee Profile Sheet.

a. Full Name

b. Social Security Number

c. Date of Birth

d. Place of Birth

1) If U.S. Naturalized, provide a certified copy of US Naturalization Certificate or US

Passport

e. Contractor Personnel email address for Electronic Questionnaires for Investigations Processing

(e-QIP) system processing

f. NCTAMS LANT BCO Location(s) where Contractor employee(s) shall be performing work

g. Functions to be performed by each Contractor employee, identify if Contractor shall have

SYSADMIN privileged access.

h. Contractor personnel contact information (i.e. email address) for establishment of eQip.

2. Proof of Citizenship. A "signed/dated" Citizenship Verification Form by the 'Designated Facility

Security Officer” is required to start the eQIP process for the background investigation.

3. Standard Form 86 (SF86). All Contractor personnel who do not hold a “current” DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to complete an SF86. The Navy

Commands’ Security Manager shall initiate eQIP request for completion of required Tier 3 background investigation upon receipt of Contractor personal information listed in para 1 (above).

a. Individual Log On instructions and Registration Code shall be provided to Contractor personnel via the Safe Access File Exchange (SAFE) by the Navy Commands’ Security Manager upon initiation of eQIP .

b. Contractor personnel shall complete and submit the SF 86 via the eQIP within five (5) calendar days of the Navy Commands’ Security Manager notice, per instructions provided.

c. To prevent delay in processing, the FSO should provide initial training to Contractor personnel on completion of SF86 and shall serve as POC for guidance and direction in completing form(s), as needed.

d. The Navy Commands’ Security Manager shall coordinate via the FSO on any additional information needed from Contractor personnel, in effort to finalize processing of the required

SF86 upon review of completed/submitted SF 86 (e.g. information that requires correction, further clarification, documentation for verification, etc.).

4. Electronic Finger Prints. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit electronic finger prints for processing of the required Tier 3 background investigation by the Navy Commands’ Security Manager.

a. FSO shall notify the Navy Commands’ Security Manager when fingerprints have been completed; provide date and location where fingerprints were conducted.

b. Fingerprints shall be conducted within five (5) days from date of e-QIP initiation.

5. Optional Form (OF) 306. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit an OF 306 for processing of the required Tier 3 background investigation by the Navy Commands’ Security Manager. Provide a fully completed and “signed/dated” OF 306 for each Contractor personnel. The OF 306 Form can be obtained via the Office of Personnel Management (OPM) website at:

https://www.opm.gov/forms/pdf_fill/OF0306.pdf. To prevent delay in processing, the completed form shall be reviewed by the Facility Security Officer for completeness and accuracy prior to submission to

Navy Commands’ Security Manager.

a. The OF 306 is conducted as part of a local records check IAW the DoN's Continuous

Evaluation program and is required in support of the Tier 3 background investigation IAW

ALNAV 005/16 (SECNAV Washington DC msg 212030Z JAN 16).

b. The OF 306 Form shall be completed in its entirety, with printed name, signed and dated.

Any unsigned pages shall delay processing as information is not considered certified true and correct by the applicant.

6. Resume or equivalent. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit a resume or equivalent for processing of the required Tier 3 background investigation by OPM. Provide a recent /updated resume (or equivalent) for each Contractor personnel. ALNAV 005/16 (SECNAV Washington DC msg 212030Z JAN 16) applies.

7. SAAR-N. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The Contractor supervisor is not authorized to sign the SAAR-N; therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the "supervisor". The SAAR-N shall be forwarded to the Navy Commands’ Information Systems Security Manager via the COR prior to being granted access to any DoD/DoN information systems.

a. Provide a fully completed and “signed/dated” System Authorization Access Request-Navy

(SAAR-N) form for each Contractor personnel granted access to any DoD/DoN Information

System. To prevent delay in processing, the completed form shall be reviewed by the Facility

Security Officer for completeness and accuracy prior to submission.

b. Complete Information Assurance (IA) Training. Annotate date of completion on SAAR-N form, block ten. Go to the DISA website to complete:

http://iatraining.disa.mil/eta/cyberchallenge_v4/launchPage.htm

c. Provide a copy of the IA Training Certificate with the fully completed /signed/dated SAAR-N.

d. The SAAR-N form shall be completed with printed name, signed and dated. Any unsigned/dated pages shall delay processing as information is not considered certified true and correct by the requester.

Note: SAAR-N Form may be obtained via the following web link:

https://navalforms.documentservices.dla.mil/web/public/home

8. PAA. Provide a fully completed and “signed/dated” Privileged Access Agreement (PAA) form for Contractor personnel who have been required/have been granted privileged access. PAA form shall be provided by the Navy Commands’ Security Manager.

9. Upon completion of the security vetting, Contractor FSO shall submit a Visit Authorization Letter

(VAL) for all Contractor personnel with the following information included:

- Full Name

- Social Security Number (SSN)

- Date and Place of Birth

- Date of Open Investigation (to be provided by NCTAMS LANT)

- Type of Investigation Pending (Tier 3)

- Date interim access granted (to be provided by NCTAMS LANT)

- Period of Dates of Visit (cannot exceed 12 months or expiration of contract, whichever comes first)

- Identify "Location" or "Concentrated Work Area" where each individual shall be providing maintenance coverage.

Example: By site – NAS Corpus Christi TX Bldg. 112/NAS Kingsville TX Bldg. 2740 etc. or

By Area – NAS Corpus Christi TX/NAS Kingsville TX, etc.

10. FSO and COR are to notify the Navy Commands’ Security Manager if any assigned Contractor personnel have terminated position with company and/or are no longer supporting contract. A new VAL is required to be submitted removing Contractor no longer supporting subject contract.

11. Submit all required documentation to the Navy Commands’ Security Manager via the COR/ACOR.

All documentation shall be submitted via digitally signed and encrypted email or via the Safe Access File

Exchange (SAFE) portal located at: https://safe.amrdec.army.mil/safe/. Designated COR/ACOR are certified as having a Need-to-Know for the handling and processing of PII information.

12. NCTAMS LANT Points of Contact: POC’S shall be made available upon award of the contract.

The Navy Command’s Security Manager shall forward the required forms to OPM for processing. Once the investigation is complete, the results shall be forwarded by OPM to the DoN Central Adjudication

Facility (CAF) for a position of trust determination. When a favorable determination is not made, Contractor employees shall not be permitted to work on this contract effort, and if already working on the contract, shall be removed immediately.

The potential consequences of any requirements under this clause including denial of access for a proposed Contractor employee who fails to obtain a favorable trustworthiness determination in no way relieves the Contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees in support of contract. The Contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have physical access to a federally controlled facility and/or access to a federally-controlled information system/network and/or access to government information.

2.6.2 Continuous Evaluation

Contractor shall ensure an active continuous evaluation program for the continuous evaluation of personnel eligibility for assignment to sensitive duties is conducted. Contractor shall report to the Navy Command’s Security Manager and COR/ACOR, all questionable or unfavorable information that becomes available concerning individual(s) who have been granted access to DoD/DoN information systems and/or assigned to sensitive duties. The Contractor shall coordinate and assist the Navy Commands’ Security Manager with obtaining any and all documentation necessary for submission of required Incident Reports to DoD Central Adjudication Facility (CAF). Contractor shall inform the COR/ACOR via email within 24-hours and submit a written electronic report within five (5) business days, of incidents of misconduct by its employees that violate the laws of the United States.

2.6.3 Access to Federal Facilities

Homeland Security Presidential Directive (HSPD)-12; Policy for a Common Identification Standard for Federal

Employees and Contractors, mandates Government-wide standard for secure and reliable forms of identification issued by the Federal Government to its employees and/or Contractors (including Contractor employees) for gaining physical access to Federally controlled facilities and logical access to Federally controlled information systems.

HSPD-12 directs the Department of Commerce to develop a Federal Information Processing Standards (FIPS) publications to define such a common identity credential. Under this clause, and its implementing directives;

Contractor and Contractor employees requiring physical access to any area of a federally controlled base, facility or activity, and/or requiring access to a DoD computer/network, to perform certain unclassified sensitive and non-sensitive duties under this contract shall meet HSPD-12 and FIPS credentialing standards for issuance of the Defense

Biometric Identification System (DBIDS) Personal Identity Verification (PIV) card and/or Common Access Card

(CAC).

The Contractor shall comply with the host and NCTAMS LANT regulations for obtaining personnel identification and vehicle passes. Enrollment in the Defense Biometric Identification System (DBIDS) is mandatory for access to

Navy Installations; Contractor shall acquire DoD sponsorship via the COR/ACOR. The Contractor shall visit the local Base Installation Visitor Control Center to obtain a DBIDS credential. For information on how to obtain a

DBIDS credential, go to www.cnic.navy.mil/om/dbids.html.

**NOTE: The use of any mobile device when operating a vehicle on a Naval Base is prohibited.

2.6.4 Military and Federal Government Regulations while on Base Department of Defense (DoD), Department of the Navy (DoN), U.S. Fleet Forces Command (FLTFORCOM), Naval Network Warfare Command (NAVNETWARCOM), Naval Network and Space Operations Command

(NAVNETSPAOPSCOM), Naval Computer and Telecommunications Area Master Station Atlantic (NCTAM

SLANT) and Federal Government laws, regulations, and policies apply to Contractor employees while on the premises.

2.6.5 Physical Security

The Contractor shall comply with physical security standards for a Level One and Level Two restricted area per

OPNAVINST 5530.14E Ch. 1 and NCTAMSLANTINST 5530.4F (series) for the protection of the BCO and supporting structures and facilities.

a. The Contractor shall coordinate with the COR/ACOR for locks, keys, and access badges for designated spaces. The Contractor shall sign for assigned keys with coordination provided by the COR/ACOR.

Contractor shall comply with NCTAMS LANT key control program for ensuring that all keys, locks, and facility badges issued to the Contractor by the Government or Government representative are controlled and accounted for. Items discovered lost or unaccounted for shall be reported to the COR/ACOR and

Navy Commands’ Security Manager within 8 hours or the next scheduled workday, whichever occurs first. No keys issued by the government shall be duplicated without approval of the COR/ACOR and

Navy Commands’ Security Manager.

b. The Contractor shall ensure that all employees display their Personal Identity Verification (PIV) card (e.g. DBDIDS/CAC/Facility Badge) above the waist, ensuring that they are visible at all times while on to the base and assigned facilities. The Contractor shall also ensure that all passes/CACs are returned to the COR/ACOR as employees are dismissed or terminated, and when the contract expires.

c. All Contractor personnel are required to conform to all base regulations, to include but not limited to;

designated routes, parking regulations, base vehicle speed limits, automotive liability insurance, excavation permits, use of cellular, mobile, radio phones, photographing base facilities, infrastructure, restricted areas, prohibited items.

d. All Contractor-owned or private transportation vehicles entering government installations may be subject to search each and every day prior to being granted access.

e. All Contractor personnel shall be required to sign in and out of the Visitor Logbook provided by the

Government in the BCO and all switch area locations, as required.

f. All Contractor employees shall be provided a security briefing covering site access control procedures, key control, prohibited items in restricted/controlled spaces, and action to be taken in the event of emergency situations (fire, bomb threat, active shooter) and antiterrorism.

g. During the on-going performance of the contract, if any Contractor personnel are identified by the

COR/ACOR as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population the Contractor shall take appropriate steps to remove and replace such personnel. The Contractor shall not be reimbursed for costs associated with such removal, including the costs for replacement of personnel.

2.6.6 Information Security

The requirement to control access to sensitive information applies to all US government IT systems and/or areas where unclassified but sensitive information may be processed, discussed, displayed or maintained. DoN policy prescribes that all unclassified data that has not been approved for public release and is stored on mobile computing devises shall be treated as sensitive data and encrypted using commercially available encryption technology.

Whenever granted access to sensitive information, Contractor employees shall follow applicable DoD/DoN instructions, regulations, policies and procedures when reviewing, processing, producing, protecting, destroying and/or storing that information. Operational Security (OPSEC) procedures and practices shall be implemented by both the Contractor and contract employee to protect the product, information, services, operations and missions related to the contract. Contractor shall ensure that no individual shall have access to sensitive information, or be assigned to sensitive duties unless a favorable personnel security determination has been made and adjudicated by the

Department of Defense Consolidated Adjudication Facility (DoD CAF), Navy Division and recorded within the

Joint Personnel Adjudication System/Joint Clearance and Access Verification System. Contractor shall have a Need-to-Know for access to sensitive information in performance of contract duties. For Official Use Only (FOUO) information provided under this contract shall be safeguarded as specified in SECNAVINST 5720.42F, Department of the Navy Freedom of Information Act Program, and DoD 5200.1 Volume 4 Information Security Program:

Controlled Unclassified Information.

2.6.7 Briefings

The Contractor shall coordinate with the COR to ensure all new employees are provided a reporting brief covering security indoctrination for access to sensitive information, building access control procedures, key control, government property control, and the introduction of prohibited items in restricted spaces, action to be taken in the event of emergency situations (bomb threat, fire), Anti-Terrorism/Force Protection, and information systems security awareness. Contractor shall further ensure Contractor employees participate in annual security training as required by the host and/or NCTAMS LANT. Security training includes, but is not limited to;

Counterintelligence briefing, Information Security, Cyber Security, and Antiterrorism Awareness Training.

Training may be conducted on-line through computer based training or through All Hands podium sessions.

2.6.8 Safety and Environmental Plan

The Contractor shall comply with Federal, State, local and base regulations pertaining to the environment, including but not limited to, water, air, solid waste, and noise pollution.

2.7 Administrative Requirements

2.7.1 Hours of Operation

2.7.2 Normal Work Hours

The majority of the work is to be performed on normal Government workdays, which currently excludes the following legal holidays: New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.

2.7.3 Principal Period of Performance (PPP)

The PPP is considered to be the hours between 0700 and 1600. However, the Government shall have occasion for services to be performed outside of this PPP, considered to be Outside Principal Period of Performance (OPPP).

Historically, OPPP services have averaged approximately 100 hours annually. Approximately 600 Telephone Work

Requests (TWR) for BCO Corpus Christi and 250 TWR’S are processed annually for BCO Kingsville. There is no guarantee that this workload shall remain the same under this contract. There are approximately 9,000 telephones which consist of both analog and digital, 11 Direct inward/Out ward trunks (DIOD), 4 Defense Switch Network

Trunks and 3 Federal Telecommunications Services (FTS) Trunks. The Outside Plant consists of both multi-mode and single-mode fiber and copper cable. However, the Contractor shall be required to perform the workload that occurs under this contract.

2.7.4 BCO/Contractor Progress Review Meetings

The Contractor Supervisor/Account Representative shall schedule, at minimum a bi-weekly conference call with the

On-Site Contractor Supervisor, BCO Manager, Texas Division Manager and other personnel deemed necessary, to review, discuss and/or resolve any performance issues, upcoming projects, Work Orders, and/or other

Communications related issues.

2.7.5 Sanitation and Cleanliness

The Contractor shall maintain all of its work spaces in a neat, clean, orderly, and sanitary condition. The premises shall be kept free at all times from accumulations of waste material or debris resulting from work performed under this contract. These areas shall be subject to safety and health inspections by Government personnel. The Contractor shall be responsible for correcting any violation cited.

2.8 Continuity of Operations

The Contractor shall prepare, maintain and perform, as necessary, a transition plan that ensures:

• A smooth transition from contract start-date to operational status (phase-in)

• Continued operations in the event of a Contractor strike (strike contingency)

• A smooth transition from current contract performance to performance by a different Contractor or by the

Government in a follow-on period (phase-out).

The transition plan shall be prepared and submitted within seven (7) days after contract award. A copy of the transition plan shall be provided to the Government and kept on site and available to the Government upon request.

2.8.1 Phase-In

The phase-in period shall commence at the Contract award date or 30 days prior to the start date for full performance of Contract requirements, whichever is later, and shall continue until the performance start date. The phase-in period allows Contractor personnel to familiarize themselves with site configuration receive on-the-job training and familiarize themselves with standard procedures for performing tasks described in the PWS, and conduct required inventories and inspections of Government Equipment Furnished (GEF), Government Furnished

Materials (GFM), Government Furnished Information (GFI), and Government Furnished Facilities (GFF). The

Government shall indoctrinate Contractor personnel on-site in the operations required in this PWS. At the end of the phase-in period, BCO Contractor operations identified in this PWS shall be turned over to the Contractor. The incoming Contractor shall provide a work force that is fully qualified and capable of performing all work required under this contract PWS. Qualified Technical Support Contractors shall be on site within five (5) days of contract award.

2.8.2 Orientation/Phase-in Period

Orientation/Phase-in Period is the transition period of time required by the Government for personnel of the new

Contractor to be on-site to begin initial Contract performance. Orientation/Phase-in of new Contractor personnel and turnover of plans, procedures, system configurations, customer information, inventory, and other related information from incumbent occur during this period. The start of performance date is when the new Contractor takes full responsibility from the outgoing Contractor. The Orientation/Phase-In Period is the period of time required by the

Government for personnel of the new Contractor to be on site prior to start of full Contract performance. Up to 30 days is allocated for the Orientation/Phase-In/Turnover period.

2.8.3 Strike Contingency

The Contractor shall prepare and maintain a strike contingency plan for the continuation of services required by this

PWS in the event of a work stoppage, slow down, or similar action by Contractor staff.

2.8.4 Phase-Out Plan

The Contractor shall prepare and maintain plans, procedures, system configuration, customer information, inventory, and other related aspects of the contracted BCO functions to permit an orderly turnover at the end of the contract period. Upon notification by the Government or one year prior to scheduled completion of the period of performance, whichever occurs first, this information shall be incorporated into a phase-out plan, which shall be provided to the COR/ACOR. Phase-out plans shall include provisions for completion of appropriate Contractor responsibilities. The Contractor shall include in the phase-out transition plan management procedures that would permit for any phase-out period, regardless of precipitating reasons. The Contractor shall coordinate these activities with the incoming Contractor (or Government if reverting back to in-house operations) to effect a smooth and orderly transition at the end of the contract period. This plan shall address how to ensure service continuation in the event that the Contractor is relying on leased equipment as Contractor furnished equipment, which shall be provided to COR/ACOR. Phase out plans shall be provided to COR/ACOR 90 days prior to contract expiration.

2.8.5 Removal of Items

The Contractor shall remove all Contractor-owned equipment, tools, parts, and belongings from the Government furnished spaces by midnight on the last day of the contract.

2.8.6 Report on Equipment

Thirty (30) days prior to completion of this contract, the Contractor shall review the telecommunications systems and equipment and prepare a report on their condition as a part of the Phase-Out Plan. The COR/ACOR shall review the report with the Contractor.

3.0 DEFINITIONS AND ACRONYMS

3.1. Base Communications

Base Communications is defined in DoDINST 4640.14 as ‘facilities, equipment, and services used to support the electromagnetic dissemination, transmission, or reception of information via voice, data, video, integrated telecommunications, wire, or radio within the confines of a post, camp, station, base, headquarters, or Federal building.”

3.1.1 Base Level Information Infrastructure (BLII)

The NCTAMS LANT BCO Base Level Information Infrastructure (BLII) is the primary means for the transfer of voice and digital information between and among Navy activities and other officially authorized DoD and U.S.

Federal entities operating on, or within, the immediate vicinity of, U.S. Navy installations supported by NCTAMS

LANT BCO. The BLII also provides connectivity for shore-based activities to long haul and tactical fleet telecommunications gateways.

3.1.2 Government Equipment Furnished Information (GEFI)

GEFI includes all equipment and information that shall be furnished by the Government to the Contractor at no cost

(Equipment is incidental not consider GFP).

3.1.3 Government Emergency Telecommunications Service (GETS)

GETS is the program developed by the National Communications System to provide priority treatment and enhanced routing in the Public Switched Telephone Network for National Security and Emergency Preparedness requirements when primary means of communication are damaged or congested due to natural or manmade disasters.

3.2 Acronyms

This is a standardized list of telecommunications terms. All acronyms may not appear in this PWS.

ACOR Alternate Contracting Officer’s Representative

ANSI American National Standards Institute

AOR Area of Responsibility

AVAYA Telecommunications Company (Northern Telecom Inc.)

BAC Billing Account Code

BAN Base Area Network

BCCB Base Communications Control Board

BCO Base Communications Office

BDF Building Distribution Frame

BLII Base Level Information Infrastructure

BRI Basic Rate Interface

CAIRS Cable Information Retrieval System (Telecom DATABASE)

CDRL Contract Data Requirements List

COR Contracting Officer’s Representative

CLP Continuous Learning Program

CMP Configuration Management Plan

CSFW Navy Cybersecurity Workforce

CSWFQP Cybersecurity Workforce Qualification Program

CSA Communications Service Authorization

CUI Controlled Unclassified Information

DoD Department of Defense

DoN Department of the Navy

DISA Defense Information Systems Agency

DISN Defense Information Systems Network

DSN Defense Switched Network

ECP Engineering Change Proposal

EPA Environmental Protection Agency

EQIP Electronic Questionnaires for Investigations Processing

FAR Federal Acquisition Regulation

FSO Facility Security Officer

FTS Federal Technology Services

GEFI Government-Equipment Furnished Information

GETS Government Emergency Telecommunications Service

GEF Government Equipment Furnished

GFF Government-Furnished Facilities

GFI Government-Furnished Information (software applications apply)

GFM Government Furnished Materials

GPF Government Property Furnished

GSA General Services Administration

HVAC Heating, Ventilation and Air Conditioning

I&R Installation and Repair

IAW In Accordance With

IDP Installation Design Plan

INST Instruction

IPR Individual Purchase Request

ISDN Integrated Services Digital Network

ISP Inside Cable Plant

ITU International Telecommunication Union

JTR Joint Travel Regulations

KSU Key System Unit

KO Contracting Officer

LAN Local Area Network

LEC Local Exchange Carrier

LEN Line Equivalent Number

MAC Moves/Adds/Changes

MAN Metropolitan Area Network

MAP Maintenance Administrative Position

MAPCI Maintenance Administrator Position Command Interpreter

MCDR Military Call Detail Reporting

MDF Main Distribution Frame

MFS Multi-Function Switch

MILCON Military Construction

MIPR Military Inter-Departmental Purchase Request

MODEM Modulation/Demodulation

MOU Memorandum of Understanding

MRC Monthly Recurring Cost

MRKS Memorandum Record Keeping System

MRP Major Repair Program

MSP Minimum Standards of Performance

MWR Morale, Welfare and Recreation

NAC National Agency Check

NAS Naval Air Station

NASD Naval Ammunition and Supply Depot

NSA Naval Support Activity

NAVHOSP Naval Hospital

NCTAMS LANT Naval Computer and Telecommunications Area Master Station Atlantic

NEC National Electrical Code

NESC National Electrical Safety Code

NMC Network Management Center

NMCI Navy and Marine Corps Intranet

NTFS Northern Telecom Federal System

O&M Operate and Maintain

OEM Original Equipment Manufacturer

OPPP Outside Principal Period of Performance

OSHA Occupational Safety & Health Administration

OSP Outside Plant

OTDR Optical Time-Domain Reflectometer

PBX Private Branch Exchange

PC Personal Computer

PM Preventive Maintenance

POA&M Plan of Action and Milestones

POC Point of Contact

PPP Principal Period of Performance

PRI Primary Rate Interface

PSTN Private Switched Telephone Network

PWS Performance Work Statement

QC Quality Control

RFQ Request for Quote

SOP Standard Operating Procedures

TA Technical Assistant

TCO Telephone Control Officer

TDR Time Domain Reflectometer

TLS Transport Layer Security

TMS Telecommunications Management System

TWR Telephone Work Request

TTS Trouble Tracking System

SERVORD Service Order

SME Subject Matter Expert

SMEO Small End Office

SNMP Simple Network Management Protocol

SONET Synchronous Optical Network

STE Secure Telephone

TRAVER Translation Verification

UCALL Unique Call accounting

VIP Very Important Person

WAN Wide Area Network

WO Work Order(s)

4.0 GOVERNMENT PROPERTY FURNISHED (GPF)

Government Property Furnished (GPF) equipment that is incidental to the place of performance, encompasses

Government-Furnished Facilities (GFF), Government-Equipment Furnished (GEF), Government-Furnished

Information (GFI), and Government-Furnished Materials (GFM). The terminology GFF/GEF/GFI/GFM shall be used throughout the PWS.

4.1 Government-Furnished Facilities (GFF)

GFF included facilities and properties that shall be provided by the Government to the Contractor at no cost. The

Government shall furnish, or make available, facilities required to support the BCO function. Government facilities have been inspected for OSHA compliance. Any hazards for which a work-around has been made shall be identified to the Contractor. Should a hazard be subsequently identified, the Government corrects OSHA hazards according to base-wide Government developed plans of abatement, taking into account safety and health priorities. A higher priority for correction shall not be assigned to the facilities provided hereunder merely because of this contract initiative. The identification of any hazardous conditions does not warrant or guarantee that no other possible hazards exist, or that the work-around procedures currently employed shall be adequate to meet the responsibilities of the Contractor. Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor. Further, the Government shall assume no liability or responsibility for the Contractor’s compliance or noncompliance with such requirements, with the exception of the aforementioned responsibility to make corrections according to approved plans of abatement subject to base-wide priorities.

4.1.1 Facilities and Buildings

Under this contract, the Government shall provide space (including storage space) at the sites within the AOR in

“as-is” condition specified herein.

4.1.2 Facilities Modification

4.1.2.1 Contractor Modifications to Facilities

The Contractor may make modifications to GFF needed to meet the requirements of this contract. Alterations to

GFF shall not be made without specific written approval by the COR/ACOR. The Contractor shall notify the

COR/ACOR and provide documentation, describing in detail the modification. The Contractor shall maintain facility drawings after the modifications are completed. All Government-approved modifications to GFF shall become Government property upon completion of this contract. The Contractor shall return the GFF (with the facility drawings) to the Government in the same condition as received, fair wear and tear, and approved modifications exempted.

4.1.2.2 Notification of Facilities Modification

The Government retains the right to make modifications to GFF. The Government shall notify the Contractor of any major modifications 60 days prior to start of work.

4.1.3 Repair and Maintenance of Real Property

The Government shall repair and maintain real property facilities at no cost to the Contractor, provided the repairs are not required as a result of Contractor negligence. The Contractor shall be responsible for all damages caused by the intentional or negligent activity of its employees.

4.1.4 Removal of Materials

All materials deemed hazardous by OSHA that are encountered during Contractor modifications shall be identified and referred to the COR/ACOR. All other materials removed during Contractor modifications shall be removed by the Contractor and disposed of in accordance with base, state, and local Government statutes.

4.2 Government-Equipment Furnished Information (GEFI)

The Government shall furnish equipment and information (Equipment is incidental not consider GFP) as described herein. Contractor is not obligated to accept or utilize GEFI.

4.2.1 Joint Inventory

The Contractor and the COR/ACOR shall conduct a joint inventory within 15 days following contract award and no later than 30 days before…