Equipment_Statement_of_Work.pdf

Statement of Work Calibration and Corrective Maintenance Contract

1.0 GENERAL INFORMATION

The contractor shall provide all personnel, equipment, tools, materials, supervision, and services necessary to perform periodic maintenance and repairs as defined by the manufacturer for those items specified as government furnished property listed below in Appendix 1. The contractor shall perform to the standards in this contract unless otherwise specified in writing.

1.1 SCOPE

The Contractor shall provide for all labor, testing equipment and parts necessary to perform maintenance actions mandated by the original manufacturer specifications and periodicity.

1.2 PRICING

The Firm Fixed Price or (FFP) shall include annual inspections, preventive maintenance and calibrations for each equipment item. The contract will Provide authorized equipment repair.

1.3 PERIOD OF PERFORMANCE

The contract will be for a period of one-year or 12 months, with a maximum of a one-year optional period of performance.

1.4 SERVICE VENDOR PERSONNEL QUALIFICATIONS

Ensure that only fully qualified technicians that have gone through the original equipment manufacturer (OEM) or a comparable third-party service school will perform maintenance and repairs. If requested documentation supporting this information shall be provided to the Biomedical point of contact.

Appendix 1. (See attached)

2.3 RECALLS

The Contractor shall schedule all recall maintenance with the Biomedical point of contact for contract services to avoid disrupting patient care and to notify the department of arrival, services and maintenance required.

2.4 OPERATIONAL IMPROVEMENT

Equipment operational improvement without modifications shall be provided in written form and approved by the

Biomedical point of contact for contract services.

2.5 ACCOUNTABILITY

Contractor representative must check in / check out with the Biomedical Repair Division prior to commencement and upon completion of work. Base access will be the responsibility of the field service provider and or Contractor.

2.6 CONTRACTING STICKER

To show completion of services rendered to our customer clientele the service provider will affix a color coded, heavy duty, self-adhesive, calibration sticker to each piece of equipment maintained.

Sticker Details:

- Date of Calibration/Preventive maintenance/ Inspection

- Due date of next Calibration

2.7 CALIBRATION

This activity should be the procedure for mechanical and electronic adjustments required by the original manufacturer to ensure consistent, standardized performance or output.

3.0 CORRECTIVE MAINTENANCE

The items that require corrective maintenance, to bring the unit back to working condition per original manufacturer specifications are required to be reviewed and approved by the Biomedical point of contact. A written outline of the fault and corrective maintenance to resolve the concern will be approved by Biomed point of contact before commencing any action.

3.2 Ensure that the original design and functional capabilities will not be changed, modified or altered unless authorized in writing by the manufacturer and the Biomedical Repair Division. If any action requires a contractual change to cover expenses, only the Contracting officer has the ability to authorize this change. Any contractual changes will be issued in the form of a modification to the contract.

3.3 PARTS

Any and all parts necessary to perform the preventive maintenance will be included.

4.0 AVAILABILITY AND TRAVEL

The Contractor shall maintain work schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without interrupting patient care. The Contractor shall deliver standard services between the hours of Monday to Friday– 07.30hrs to 17.00hrs. Any other hours will be at the discretion and agreement between the Biomedical point of contact and contracted service provider without additional cost.

4.2 TRAVEL

All travel cost are to be covered by the Contractor, to include access to government facilities unless specified by the contractual agreement. All accommodations to include but is not limited to rental car, hotel and necessary tools are the responsibility of the contractor.

5.0 DOCUMENTATION

Service event documentation. Upon completion of each service or maintenance visit the field service technician must submit a signed service report to the Biomedical point of contact for services within 72 hours of completion. The service report shall indicate all problems addressed, devices checked, parts replaced or repaired with identification, parts ordered and any issues resolved. Each service report must at a minimum document the following data legibly and in complete detail.

5.1 REPORTING DETAILS

Will consist of the following information listed below.

- Name of Contractor.

- Name of Technician.

- Control number for the Contractor or log number for the report.

- Description of the work performed in detail.

- Equipment identification: Manufacturer, make, model, serial number, electronic control number or (ECN)

- Itemized description of services performed with labor time.

- Action taken and or recommendations for consideration.

- Pending actions or Resolutions to any problems.

- Total billing for services provided should be clearly indicated.

- Signature of the field service technician that conducted the maintenance.