Performance_Summary_Table.pdf

Requirement Performance Objective Performance Standard Acceptable Quality Level Quality Surveillance Plan

Typical Monitoring Methods

4.1 Physical

Operation

a. Operate Fitness Center Monday through Friday from 1000-1800.

a. Fitness Center is open and certified personal trainer is present.

a. Standard is met 98% of the time.

a. Random Government inspection.

b. Wellness member checks.

b. Conduct weekly badge checks in the fitness center and group exercise room to ensure those using the facility are NUWCDIVNPT employees. COR should be notified immediately if there are any unauthorized users.

b. Standard is met 100% of the time.

b. Random Government inspection.

c. Equipment is operational and safe to use.

c. Equipment problems are reported to the COR within 4 business hours.

b. Standard is met 98% of the time

b. Government review of CDRL A002 and random inspection.

d. Fitness Center spaces are kept neat and equipment is kept clean.

d. Fitness Center, fitness center equipment and group exercise room is cleaned and organized at all times.

c. Standard is met 98% of the time.

c. Random Government inspection of the facility.

4.2 Fitness

Program Services

Fitness programs and events are provided within elected fiscal year.

a. Provide a minimum of 10 one-hour group exercise classes per week by a certified instructor.

a. Standard is met 98% of the time.

a. Bi-annual customer surveys.

b. Provide a minimum of 4 incentive programs per fiscal year.

a. Standard is met 98% of the time.

b. Bi-annual customer surveys.

c. Provide a minimum of 8 educational seminars/lectures per fiscal year.

a. Standard is met 98% of the time.

c. Bi-annual customer surveys.

d. Provide a minimum of 4 newsletters per fiscal year.

a. Standard is met 98% of the time.

d. Bi-annual customer surveys.

e. Organize Annual health fair and open house events.

a. Standard is met 98% of the time.

e. Customer surveys provided at events.

f. Offer each new participant and provide regular users an introduction/orientation to the fitness center, equipment and group exercise information.

a. Standard is met 98% of the time.

4.3 Program

Management

a. Maintain accurate logs and records of wellness members.

a. Obtain Wellness Program Form for employees participating in the wellness program. Wellness Form must be updated every six years. Develop and maintain a database of all wellness members with enrollment date. Notify wellness member three months prior to expiration for renewal process.

a. 95% accuracy in data. Government review of data and reports. Government review of operations, statistics, customer complaints or incomplete runs as a % of pieces delivered on time and other relevant information.

b. Provide a monthly report. b. Provide daily usuage, new/rejoin members, group exercise participants.

Provide status for any equipment repair or maintenance issues.

Provide any management issues regarding the fitness center.

b. Reports submitted within 24 hours of due date.

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