Attachment_1_-_QASP.docx
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- Attached to
- Teleradiology Services for Navy MTFs Federal contract opportunity
- Solicitation number
- N62645-19-Q-0016
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Attachment 1 - QASP
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ATTACHMENT 1 - QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) MATRIX
| Deliverable or Service Requirement |
| Measurement/ |
Metric
| Performance Standard |
| Acceptable Quality Level (AQL) |
| Method of Surveillance |
| Procedures to be taken when AQLs are not met |
| PWS 8.2.2. |
| Compliance |
| At all times the contractor must establish a communication link to the government furnished systems in order to provide services rendered under this contract. If the failure occurs and it is determined to be the fault of the contractor, and the failure lasts more than 4 hours, the contractor will be penalized. |
| 100% |
| Government representative to monitor. |
| Issue CDR. |
PWS
Section 9
| Timeliness |
| Quality Control Program: Contractor to submit QC Plan and yearly updates as indicated in the PWS. |
| 100% |
| Review and acceptance by the COR. |
| Issue CDR. |
| PWS 10.1.1. |
| Timeliness |
| Implementation Status Report: Contract to submit ISR as indicated in the PWS. |
| 100% |
| Review and acceptance by the COR. |
| Issue CDR. |
PWS
Section 2
| Timeliness and Accuracy |
| Preliminary Readings: Findings shall be transcribed and facsimile within 45 minutes of receipt of study. Surveys shall be included as part of the performance measurement under this contract. |
Out of every 20 services received, 19 shall have a Satisfactory rating or better for customer service.
| 98% |
| Government representative to monitor. |
| Issue CDR. |
PWS
Section 2
| Timeliness and Accuracy |
| Final Readings: Final Readings shall be completed and entered in CHCS system within 24 hours of request of study. Surveys shall be included as part of the performance measurement under this contract. |
Out of every 20 services received, 19 shall have a Satisfactory rating or better for customer service.
| 98% |
| Government representative to monitor. |
| Issue CDR. |
PWS
Section 2
| Timeliness and Accuracy |
| Consultation Services: Surveys will be included as part of the performance measurement under this contract. |
Out of every 20 calls made, 19 shall have a Satisfactory rating or better for customer service.
| 98% |
| Government representative to monitor. |
| Issue CDR. |
PWS
Section 7
| Compliance |
| Credentialing Requirements: Contractor shall maintain all credentials and license requirements throughout the term of the contract. |
One survey to be conducted, contractor is either in compliance or not.
| 100% |
| Government representative to monitor. |
| Issue CDR. |
| Special Contract Requirements |
| Compliance |
| Security Requirements: Contractor to comply with all Facility Security Requirements. |
| 100% |
| Government representative to monitor. |
| Issue CDR. |
| Overall Contract Performance |
| Timeliness and Accuracy |
| Quality of Service: |
All inspections performed within 30 days of award, all discrepancies reported in writing with 45 days.
One survey to be conducted, contractor is either in compliance or not.
| 100% |
| Government representative to monitor. |
| Issue CDR. |
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