RFP_Attachment_2_QASP.docx

CAPABILITY-BASED MEDICAL MODELING AND SIMULATION FOR THE NAVAL HEALTH RESEARCH CENTER (NHRC)

QUALITY ASSURANCE SURVEILLANCE PLAN

1. Objective. This Quality Assurance Surveillance Plan (QASP) serves as the principal basis for assessing overall performance quality by the contractor. This document will be used by the Government to assess the effectiveness of the Contractor’s performance, including on a risk rated basis. This QASP provides the methodology by which the Contractor's performance will be monitored to determine compliance with established performance objectives and to establish performance benchmarks that ensure a quantifiable basis for measuring effectiveness. The plan is designed so that surveillance is limited to that which is necessary to verify the Contractor is performing satisfactorily and relates directly to performance objectives of the performance objectives delineated in the PWS.

Performance Objectives Summary Matrix:

TASK/

DELIVERABLE

AND RISK RELATED SCHEDULE

PERFORMANCE RATING

Performance meets all technical and functional requirements in the PWS, and contains pertinent, useful, and informative data and information.

Successful services are defined as those that conform to the task description provided in the Performance Work Statement (PWS) with little or no rework required of the contractor by the Government.

Unsuccessful services are defined as those that do not conform to the task description provided in the PWS, thereby requiring significant rework by the contractor at the direction of the Government.

Contractor’s technical performance meets all contract requirements.

Problems that are encountered are minor in nature, and are as follows:

· does not cause a delay in schedule;

· does not cause costs to increase;

· involves minimal effort to fix; and

· does not affect overall contractor performance

All matters shall be resolved in a satisfactory and timely manner.

Random Inspection (becomes more frequent if higher risk).

The Contracting Officer’s Representative (COR) will measure the contractor’s performance by assessing the quality of the services delivered by the contractor as evaluated by the NHRC staff. Examples of services to be provided include research, studies, and reports provided in accordance with the tasks in the performance work statement.

Assignment of performance rating and criteria:

Excellent Performance meets all and exceeds contract requirements. Performance delivered with no required re-performance/rework; problems that are encountered are minor and resolved in a highly effective manner.

Acceptable Performance and deliverables meet all contract requirements. Performance delivered with no re-performance/rework; problems that are encountered are minor and resolved in a satisfactory manner.

Unacceptable Many contract requirements not met.

Re-performances or reworks required. Substantial problems were encountered and were resolved in a less than satisfactory manner.

Performance meets all technical and functional requirements in the PWS, and contains pertinent, useful, and informative data and information.

Successful delivery is defined as delivery of data and accomplishment of the metrics at least 95% of the time. Products will be delivered throughout the period of performance and will undergo successful Verification, Validation and Accreditation (VV&A).

Unsuccessful delivery is defined as delivery of data and accomplishment of the metrics less than 95% of the time. Unsuccessful Verification, Validation and Accreditation (VV&A) attempt.

Contractor’s technical performance meets all contract requirements.

Problems that are encountered are minor in nature, and are as follows:

· does not cause a delay in schedule;

· does not cause costs to increase;

· involves minimal effort to fix; and

· does not affect overall contractor performance

All matters shall be resolved in a satisfactory and timely manner.

Random Inspection (becomes more frequent if higher risk)

The Contracting Officer’s Representative (COR) will determine whether the contractor has met established timelines for receipt of deliverables as determined by NHRC government staff.

Assignment of performance rating and criteria:

Performance meets all and exceeds contract requirements. Performance delivered with no required re-performance/rework; problems that are encountered are minor and resolved in a highly effective manner.

Acceptable Performance and deliverables meet all contract requirements. Performance delivered with no re-performance/rework; problems that are encountered are minor and resolved in a satisfactory manner.

Unacceptable

Re-performances or reworks required. Substantial problems were encountered and were resolved in a less than satisfactory manner.

Performance meets all technical and functional requirements in the PWS, and contains pertinent, useful, and informative data and information.

Successful cost control is defined as performance of the tasks within the amount of funds allotted. If the contractor’s actual expenditures on a monthly basis exceed the budgeted amount for expenditures, the contractor must provide an explanation as to why this occurred and what changes have been made to ensure completion of the work within the ceiling in order to still receive a successful assessment of performance.

Unsuccessful cost control is defined as exceeding the funding allotted for the tasks or exceeding the original ceiling of the contract for reasons not attributable to the Government. Furthermore, if the Government is not notified of why budgetary overruns have occurred on a monthly basis and what steps the contractor is taking to ensure completion of the work within the ceiling, the contractor will receive an unsuccessful assessment of performance.

Contractor’s technical performance meets all contract requirements. Problems that are encountered are minor in nature, and are as follows:

· does not cause a delay in schedule;

· does not cause costs to increase;

· involves minimal effort to fix; and

· does not affect overall contractor performance

All matters shall be resolved in a satisfactory and timely manner.

Random Sampling (becomes more frequent if higher risk)

The Contracting Officer’s Representative (COR) will review monthly cost vouchers to monitor the contractor’s expenditures in comparison to the contractor’s proposed budget throughout the contract performance.

Assignment of performance rating and criteria:

Performance meets all and exceeds contract requirements. Performance delivered with no required re-performance/rework; problems that are encountered are minor and resolved in a highly effective manner.

Acceptable Performance and deliverables meet all contract requirements. Performance delivered with no re-performance/rework; problems that are encountered are minor and resolved in a satisfactory manner.

Unacceptable

Re-performances or reworks required. Substantial problems were encountered and were resolved in a less than satisfactory manner.

Performance meets all technical and functional requirements in the PWS, and contains pertinent, useful, and informative data and information.

Contractor’s technical performance meets all contract requirements. Problems that are encountered are minor in nature, and are as follows:

· does not cause a delay in schedule;

· does not cause costs to increase;

· involves minimal effort to fix; and

· does not affect overall contractor performance

All matters shall be resolved in a satisfactory and timely manner.

Random Sampling (becomes more frequent if higher risk)

What is the governments overall satisfaction with the contractor?

Assignment of performance rating and criteria:

Excellent Performance meets all and exceeds contract requirements. Performance delivered with no required re-performance/rework; problems that are encountered are minor and resolved in a highly effective manner.

Acceptable Performance and deliverables meet all contract requirements. Performance delivered with no re-performance/rework; problems that are encountered are minor and resolved in a satisfactory manner.

Unacceptable

Re-performances or reworks required. Substantial problems were encountered and were resolved in a less than satisfactory manner.