HDQMWR-25-I-0002 RFI.docx

N4571A-25-I-0006 Request for Information (RFI)

1.0 DESCRIPTION

The Non-appropriated, Funds Instrumentality (NAFI) Office, Commander Navy Installations Command (CNIC) is issuing a Request for Information (RFI in support of DOD), and is seeking information on how an interested contractor could provide 1) strategic program management, 2) system development, 3) system implementation, and 4) system maintenance support for a modernized MWR Reservation System that meets DoD’s needs.

2.0 BACKGROUND

The Department of Defense (DoD), Morale, Welfare, and Recreation (MWR) programs provide Servicemembers, families, and civilians of America’s military, recreational and support programs, such as skill development activities and athletic classes, to continue sustain quality of life and readiness for the military community. MWR programs serve 12 million+ patrons per year across 300 bases in and outside of the United States.

DoD is seeking to implement a single modernized reservation process and system that is 1) exclusively available for United States military-affiliated individuals and their families 2) consistent across all branches of military Services, and 3) improves program efficiency and customer experience to drive greater utilization of MWR programs and increase Non-appropriated Fund (NAF) revenues that can be reinvested in military family programs DoD-wide.

DoD MWR is initially seeking modernized reservation solutions for vehicle storage, marinas, and recreational lodging programs. However, MWR programs and services are diverse and modernization plans may include expansion flexibility to other MWR areas: DoD MWR Programs & Services Summary.

3.0 THIS IS NOT A SOLICITATION FOR PROPOSALS. THIS IS A REQUEST FOR INFORMATION ONLY

This RFI is for planning and informational purposes only and shall not be considered as a request for proposal or as an obligation on the part of the NAFI to acquire any products or services. No entitlement to payment of direct or indirect costs or charges by NAFI will arise as a result of a response to this RFI or NAFI's use of such information. Data submitted in response to this RFI will not be returned. No contract will be awarded from this announcement. The information provided in the RFI is to identify sources that can provide an interested contractor(s). The NAFI has not made a commitment, nor has NAFI issued a solicitation to procure any of the items discussed. Release of this RFI should not be construed as a commitment, or as authorization to incur cost for which reimbursement would be required or sought. All submissions become NAFI property and will not be returned. NAFI will not pay for information submitted in response to this RFI, and responses to this notice cannot be accepted as offers. Any information that the vendor considers proprietary should be clearly marked as such.

4.0 PURPOSE

DoD is seeking information on how an interested contractor could provide 1) strategic program management, 2) system development, 3) system implementation, and 4) system maintenance support for a modernized MWR Reservation System that meets DoD’s needs.

5.0 SCOPE/REQUIREMENTS

1. Please describe your organization’s capabilities and experience in planning for, developing, implementing, and maintaining a system that includes the outlined business and technical needs for a proposed DoD MWR reservation system. For capabilities that are not currently supported, please describe the approach your organization may take to meet the desired system’s needs.

The System Must:

· Provide an intuitive and user-centric interface that incorporates industry best practices to enhance user experience and ensure seamless system navigation and interaction

· Provide capability to integrate with existing authentication services to validate Service affiliation

· Provide built-in APIs that enable interoperability with other systems, such as Property Management Systems (PMS) or Point of Sale (PoS) systems

· Provide customer support and trainings to support program managers at the local installation level onboard

· Provide reporting and analytics capability across multiple programmatic levels to visualize system metrics and identify areas for program improvement and optimization

· Provide patrons and program administrators account management capabilities which include, but are not limited to, creating account, updating personnel information, and managing preferences

· Provide patrons and administrator users with self-serving capabilities to make, modify, or cancel reservations

· Provide program administrators overall program oversight and management capabilities which include, but are not limited to, managing list of reservable units

· Provide comprehensive marketing tools that enable post reservation customer feedback and tailor promotional offers and emails to customers based on preferences and geographical location

· Facilitate and manages waitlist to maximize occupancy

· Enable communication between DoD program administrators across different world-wide military installations

2. Please provide any additional system capabilities or functionalities that your organization has the capability for and deems valuable to enhance the system’s overall interoperability, performance, or user experience.

3. Provide recommendations on partnership opportunities to link a potential DoD solution with other like organizations/operations, public and private, that would enable DoD personnel greater access through a single “front door” to make reservations beyond DoD MWR programs and services including any cost sharing opportunities.

Past Performance

1. Please provide details surrounding the industry focus of your organization, including any relevant subject matter expertise.

2. Has your organization managed and executed other projects with similar size, scope, security, and scalability requirements for the DoD or other federal agencies? If so, provide examples of relevant past performance and identify which agency your organization supported.

3. Please describe your organization’s expected high-level timeframe to design, build, test, and refine the proposed solution.

Security

1. Please provide any PCI Compliance and other IT security measures, authorizations, and protocols that your company has relevant to comply with federal government and DoD requirements.

2. Indicate whether your organization’s system is cloud-based. If cloud-based, has Federal Risk and Authorization Management Program (FedRAMP) approval been obtained? If not, please explain.

3. Please provide an example of your organization developing, implementing, and/or maintaining a system solution with whitelisting capabilities that allow approved entities access to the system while maintaining security requirements.

6.0 CONTRACTING OFFICE ADDRESS

Commander Navy Installations Command 5720 Integrity Drive, Building 457 Millington, TN 38055 ATTN: Contracting Officer Jasmyn.m.payne.naf@us.navy.mil 901-874-6931

7.0 RESPONSE

A response to this RFI is requested to only advise if you would respond to an official solicitation requesting for a proposal. This office intends on issuing a Request for Proposal (RFP) soon and only plans to issue to contractors that respond to this RFI.

Please respond by submitting your information to the requirements as listed above along with any questions regarding this announcement by 30 September 2025 @ 3:00 a.m. CT. The Request for Information (RFI) closes 16 October @ 3:00 p.m. CT. Please send e-mail responses to jasmyn.m.payne.naf@us.navy.mil.

Jasmyn Payne Contracting Officer