A5 43381600 Performance Work Statement training_Final .pdf

PERFORMANCE WORK STATEMENT (PWS)

Heavy Equipment Strike team operator.

Part 1 - General Information

1. GENERAL: This is a non-personal services contract for a contractor to provide a 3-part training program to include an online controls/operations program, a simulator basic to advance operator training program and an in person hands on class to qualify operators for the emergency strike team. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn, is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform heavy equipment strike team operator training as defined in this PWS except for those items specified as Government furnished items and support, if any. The contractor shall perform to the standards in this contract.

1.2. Background: Due to the nature of the emergency response procedures for the shipyard we currently have equipment for emergency use but no shipyard personnel who are qualified to operate the equipment. We were tasked to build a workable plan to take volunteers from all available personnel in the shipyard and to build a training program to qualify personnel to use the equipment during an emergency. This program will ensure all volunteers know the basics of operating the equipment prior to being behind the controls of the equipment for qualification.

1.3. Scope: Procurement consists of a leveled approach. Due to the uncertainty of experience levels of the volunteers we are going with a 3-step approach. First part is online training through the vendor to identify the common controls and operations of the equipment. Next would be Simulated training to ensure the operations they learned through the online class are executable. This is all to ensure they have a good basic understanding and operations of the equipment before being placed behind the cab of the equipment, for the safety of both personnel and equipment.

1.4. Objectives: Services include access to online training courses tracked through our TWMS online database, which will include a certificate of completion. PSNS will be purchasing the simulators that will be used for the next stage. Vendor will supply the simulators along with a service contract for updates and repairs to the units. Training and certification of employees will be done through C/1130. The simulators will also be used for prophecy training quarterly through the shipyard. Once C/1130 is satisfied the trainee understands the equipment well enough they will send those employees through a week-long training at the vendor facility, operating the equipment and receive a level 1 operator certification from the vendor. The contractor shall ensure employees will be level 1 certified after completion of their program.

1.5. Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and two (2) 12-month option years for the computer-based training, the simulators will have a 3-year service contract for updates and maintenance and the in-person training will be through the initial qualifications of all personnel and then periodically due to attrition and other circumstances. The Period of Performance reads as follows:

Base Year 8 May 2025 – 7 May 2026 Option Year 1 8 May 2026 – 7 May 2027 Option Year 2 8 May 2027 – 7 May 2028

1.6. General Information

1.6.1. Quality Control The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. Once awarded online training will be available within 30 days of purchase, simulators will be due within the first 6 months and in person training available to build classes after initial online training launch. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2. Quality Assurance: The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. Recognized Federal Holidays: Contractor/vendor support not required for the following holidays. Any contractor/vendor identified holidays not in the list will be noted and input as no support days.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth Observation

1.6.4. Hours of Operation: The contractor is responsible for conducting business, between the hours of 0720 to 1602 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5. Place of Performance: The work to be performed under this contract will be performed under the following actions.

Online training will be accomplished at PSNS through the vendor site and tracked through waypoints. Simulators will be controlled and used at PSNS, and the vendor training will be at their training facility at Peoria Illinois or Arizona.

1.6.6. Type of Contract: The Government will award a Firm-Fixed Price contract.

1.6.7. Security Requirements: Contractor personnel performing work under this contract must have personnel who can gain base access at time of delivery for the simulators. This will ensure a seamless install and maintenance period. The proposal submission and must maintain the level of security required for the life of the contract.

1.6.7.1. Physical Security: The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. All contractor interaction is through their computer-based training page online or a their facility. Shipyard employees are required to maintain OPSEC while at their facilities.

1.6.7.2. Key Control: The contractor shall work with and communicate with PSNS personnel for entry and exit from the facility for the simulators.

1.6.7.3. Lock Combinations: The contractor shall work with and communicate with PSNS personnel for entry and exit from the facility for the simulators.

1.6.8. Post-Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post-award conference convened by the contracting office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically or communicate electronically with the contractor to review the contractor's performance. At these meetings, the Contracting Officer will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.6.9. Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the Contracting Officer and contractor of any deficiencies;

coordinate availability of Government furnished property, if any; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the

COR, specifically with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.6.9.1. Government Point of Contact:

COR Andrea Abrams (360)476-9186 as the interim

Qualifying COR Mitch Van Epps (360)621-7313

1.6.10. Key Personnel: The follow personnel are considered key personnel by the Government: code 1130 Emergency Management Specialist, Business Agent. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate, who shall act for the contractor when the manager is absent, shall be designated in writing to the Contracting Officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0500 and 1600 Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons.

1.6.11. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.12. Contractor Travel: Contractor/Vendor will only be required to travel for install and repair/maintenance of the simulators.

1.6.13. Other Direct Costs: Travel will be for shipyard employees gong to the training facility as a TDY. Applicable TDY rules and payments will be required and will include travel, housing, as well as cost of class.

1.6.14. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.15. Organizational Conflict of Interest: Contractor and sub-contractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as deemed necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.16. Phase-In /Phase-Out Period: N/A

Part 2 - Definitions & Acronyms

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note:

The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. Acronyms:

ACOR Alternate Contracting Officer's Representative

CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense DON Department of the Navy FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer NMCAR Navy Marine Corps Acquisition Regulation Supplement OCI Organizational Conflict of Interest OCONU Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase-In/Phase-Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

Part 3 - Government Furnished Items and Support

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide support of setting up tracking of Online training for our records, a location and required amenities for the simulators, and all travel, housing etc. for travel to facility for in person training.

3.2. Facilities: The Government will provide a facility to house and maintain the simulators with access for contractors as needed for repair, installation and maintenance.

3.3. Utilities: The Government will provide all required utilities for the safe operation of simulators.

The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off of power if required for installation of simulators.

3.4. Equipment: The Government will provide any additional equipment required for the maintenance and storage of the simulators, as well as computer access for employees to utilize the online courses.

3.5. Materials: online courses will be monitored for use and completion through TWMS, simulators will have all required materials for maintaining a safe working environment and safe operations.

Part 4 - Contractor Furnished Items and Services

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2. Materials: The Contractor shall supply all online course material and access via token or passcode.

All learning materials for online and in person classes.

4.3. Equipment: The Contractor shall Simulators and all associated equipment for the simulators. All maintenance material for simulators. Hands on training will include all training material, facility and equipment for the class.

Part 5 - Specific Tasks

5. SPECIFIC TASKS:

5.1. Basic Services. The contractor shall provide services for supply of token for online training, deliver, setup and maintain simulators and provide in person training at their facility to include required equipment.

5.2. Task 1: Establish certificate for entry and tracking of online training.

5.3. Task 2: build, deliver and install simulators to be located on Base at building 1015, will also provide tech support for the designated service period to maintain the simulators and perform required repairs, updates and replacements.

5.4. Task 3: Vendor will supply in person training at their facility to teach/demonstrate the proper use of the equipment set. This will include the trainee becoming a level 1 operator through the vendor.

5.5. Service Contractor Reporting: The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract or task order for the Department of Navy via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications Transmission (D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil/.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk, linked at https://www.ecmra.mil.

Part 6 - Applicable Publications

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS) NA

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

Part 7 - Technical Exhibit Listing

7. TECHNICAL EXHIBIT LIST:

7.1. Technical Exhibit 1 – Performance Requirements Summary

7.2. Technical Exhibit 2 – Deliverables Schedule

7.3. Technical Exhibit 3 – Estimated Workload Data

Technical Exhibit 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement.

These thresholds are critical to mission success.

Performance Objective (The service required— usually a “shall” statement)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard,” though this is not typical.)

Method of Surveillance

PRS # 1.

The contractor shall provide online tokens to allow personnel to access the online training and track their progress. Per paragraph 5.2 of the PWS.

This will be updated and tracked through the shipyard’s waypoints.

If the contractor meets the required service or performance level, it will be rated as SATISFACTORY on the annual Contractor Performance Assessment (CPAR) report. If the contractor exceeds the service or performance level, it is eligible to receive an EXCELLENT on the annual CPAR report.

Failure to meet the required level of quality, will result in an UNSATISFACTORY rating in the annual CPARS.

Program will not be inaccessible for more than 3 days of service time at any given standard of operation hours of PSNS.

100% inspection “notification made per trainees if unable to access.

PRS # 2

The contractor shall provide 3 simulators to cover all 3 pieces of equipment to be trained on. Simulators will be installed at PSNS at designated area outside CIA. Service contract will be tracked and fulfilled with code 1130 and vendor representative.

If the contractor meets the required service or performance level, it will be rated as SATISFACTORY on the annual Contractor Performance Assessment (CPAR) report. If the contractor exceeds the service or performance level, it is eligible to receive an EXCELLENT on the annual CPAR report.

Failure to meet the required level of quality, will result in an UNSATISFACTORY rating in the annual CPARS.

Once installed simulators will be in control of code 1130.

They will inform the COR and vendor if there are issues with the simulators.

Validated customer complaint based off code1130 operators/trainers.

PRS # 3

The contractor shall provide in person training at 1 of their 2 training facilities.

This will include active training on the actual equipment. This will be operator training and will qualify the trainees as a level 1 operator through Caterpillar.

Operators will be qualified as a level 1 operator. This training is a TDY and will be managed by code 1130 on who is being sent.

Standard is personnel will be level 1 qualified when returning from training.

Trainees will be offered the training after qualifying on the simulators.

Performance is set per the training and is reliant on the trainees being able to operate the equipment.

Random sampling will be done in conjunction with code 1130 personnel to track number of trainees sent and qualified.

Technical Exhibit 2 Deliverables Schedule

Deliverable Frequency # of Copies Medium/Format Submit To Online tokens This is a yearly update/purchase

Unlimited Online access through Caterpillar university.

Code 1130 emergency management specialist running seismic response.

Simulators units delivered and installed

1 wheel loader, 1 bulldozer, 1 excavator

Code 1130 will be managing the units at building 1050

Code 1130 emergency management specialist running seismic response.

In person training 1 week training session

6 persons per training session

Trainees have been selected and will be sent in groups of 6 to training

Code 1130 emergency management specialist running seismic response.