Charleston Harbor Pilot Services QASP Matrix.doc

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Harbor Pilot Services in the Charleston, South Carolina area
Solicitation number
N40442-11-T-6000
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Attachment 1 - QASP Matrix

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J A.pdf PDF
N40442-11-T-6000 CHARLESTON HARBOR PILOTS SOLICITATION.rtf RTF text file
PAST PERFORMANCE QUESTIONNAIRE CHASN.rtf RTF text file

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ATTACHMENT 1: QASP MATRIX

Deliverable or Service Requirement
Measurement/Metric
Performance

Standard

Acceptable Quality Level (AQL)
Method of

Surveillance Incentive

Failure in more than any 1 metrics below or continued failure in any or all of the below performance work metrics may cause the contractor to be penalized.

Successfully piloted USNS/USS vessels into the harbor or designated area within the specified period of performance
Timeliness and Quality
Quality –All services performed as required.

Timeliness – All services performed as prescribed.

95%
Customer feedback
Positive past performance feedback
Ability to complete multiple harbor pilot service requirements for USNS/USS vessels within the specified period of performance
Timeliness and Quality
Quality –All services performed as required.

Timeliness – All services performed as prescribed.

95%
Customer feedback
Positive past performance feedback

PAGE

Attachment I, A, Page 1 of 1

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