Attachment_1a_-_QASP_Matrix.pdf
PDF 150 KB Posted
- Solicitation number
- N3904018Q0317
About this file
Attachment 1a - Quality Assurance Surveillance Plan (QASP) Matrix
View the file
Other files
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Attachment (A)
N3904018Q0317 Attachment A to Attachment 1
QUALITY ASSURANCE SURVEILLANCE PLAN, (QASP MATRIX)
LODGING SERVICES
IN SUPPORT OF SAILOR BERTHING
Performance Objective Performance Standard (and AQL) Method of Assessment
Customer Service
Schedule accommodations 95% of the time. Submitted correctly 95% of the time.
Customer feedback.
Review of submitted invoices.
Units are furnished and provide sanitary living conditions as required by the
Specifications
Provide 99% of the time.
Customer feedback and/or random inspection.
Provide for Maid
Services in accordance with the Specifications
Services performed in a timely manner 95% of the time.
Customer feedback.
Do not provide more rooms than the order authorizes
100% of the time. Review of invoices.
Provide timely
Customer Service regarding problems or questions relative to a specific unit
Respond within sixty (60) minutes for 95% of the customer's problems or questions during the month.
*Customer Service available twenty-four (24) hours a day access seven days a week).
Customer feedback, review of records/reports.
File details come from the government source that posted it.