QASP_Matrix_-_AMP.doc

QUALITY ASSURANCE SURVEILLANCE PLAN, (MATRIX)

ALARM MONITORING POINT PERSONNEL

IN SUPPORT OF PORTSMOUTH NAVAL SHIPYARD

SECURITY DEPARTMENT, CODE 1700

Metric

Workforce Performance

Quality

Timeliness

Responsiveness

Contractor workforce shall perform all tasks detailed in paragraph 3.3 of the Statement of Work (SOW).

The Contractor shall be required to have the appropriate number of personnel per shift as detailed in Paragraph 2.0 and 3.1 of the SOW

The Contractor shall maintain a stable work force with minimum turnover of personnel.

Contractor shall monitor central station security alarm systems, closed circuit television system.

Contractor shall enter activity data in logs.

Contractor shall notify law enforcement to respond to alarms and other emergencies, receive information from law enforcement personnel and make require notifications without delay.

All required tasks shall be completed in accordance with assignment of work.

Contractor’s ability to respond to performance/quality and scheduling concerns and approach used to resolve problems.

0%

0% error rate of hours per month 10% turn- over of personnel per life of contract 0%

10%

0%

0%

0% Customer Feedback Unannounced inspections by the COR and/or technical point of contact

Positive performance by the Contractor will be recorded accordingly in the COR monthly report and included in the contract file for future evaluation of past performance

Negative performance by the Contractor will be recorded accordingly in the COR monthly report and included in the contract file for future evaluation of past performance

All performance standards will be assessed utilizing the Contractor Performance Assessment Reporting System (CPARS)