PERFORMANCE WORK STATEMENT

PEARL HARBOR LAUNDRY SUPPORT SERVICES

1. BACKGROUND: The Pearl Harbor Naval Shipyard & Intermediate Maintenance Facility (PHNSY&IMF) is the largest industrial complex in the State of Hawaii and the Pacific region.

The facilities and equipment are able to service the Navy’s fleet and other agencies. The shipyard occupies 112 acres, over 170 buildings and 4 dry docks. To protect the personnel supporting the shipyard mission various types of safety coveralls are issued daily to those performing hazardous duties. After each use the coveralls need to be laundered/dry cleaned before they are re-issued to maintain sanitary condition.

2. SCOPE AND OBJECTIVES

2.1. The Contractor shall provide laundry services to PHNSY&IMF for one base year plus four one year options and additional 6-month option pursuant to RFO 52.217-8. The Contractor shall provide all labor, personnel, materials, equipment and transportation necessary to perform the services set forth in this PWS. Pick-up shall be done daily Monday through Friday except holidays and the turn-around time shall be 24 hours, except when there is a holiday or weekend, then the serviced items will be delivered the next workday. Laundry service, as a minimum, includes pickup of soiled laundry, cleaning/ launder, dry, condition, iron and or fold, delint, pack, count, perform special handling or treatment services, sorting and delivery, repairing tears and ripped seams, repairing holes, and protective wrapping. The contractor shall perform laundry service in accordance with manufacturer’s recommendations/instructions and commercial standards and practices.

The contractor shall ensure items are clean, free of soil and stains, and free of bacteria, fungi, and other micro-organisms including pathogens or disease producing organisms.

2.2. Certain laundry may require additional handling or treatment due to biohazard or other contamination or the specialized type of articles requiring processing. The Contractor will be advised whenever additional special handling or services are required.

2.3. List of items to be laundered: The number of items to be laundered may vary during the period of performance, in accordance to specific requirements of PHNSY&IMF. Only items on this list shall be laundered.

ITEM DESCRIPTION EXTENDED

DESCRIPTION

ANNUAL EST.

QTY.

UNIT OF

ISSUE

01 COVERALLS -

GENERAL

PURPOSE

100% Cotton 15,000 EACH

02 COVERALLS -

ARC FLASH

88% Cotton, 12% Nylon

500 EACH

03 COVERALLS -

PAINTER

100% Cotton 10,000 EACH

04 COVERALLS -

SAND

BLASTER

100% Cotton 4,500 EACH

2.4. Invoicing. The contractor shall perform all clerical and bookkeeping functions as to provide accountability for billing using standard accounting practices. A monthly invoice must be submitted through the Wide Area Workflow module of the Procurement Integrated Enterprise Environment (PIEE). A copy of the company invoice together with the monthly tally sheet that matches the amount being invoiced shall be attached to the WAWF invoice.

All invoices shall be received no later than the 3rd working days of the following month.

Contractor shall not invoice for amounts exceeding the total value of the verified quantities per item under the established price list. If discrepancies exist, the government shall rely upon Count Sheets as mutually agreed upon calculations and monthly value of performance. Failure to properly submit invoices may prevent timely reimbursement for service provided.

2.5. The laundry service POC from C960 shall reconcile the count sheets received for each month and using the item list table above or similar shall generate a report with total monthly quantity for each item laundered and the corresponding total amount. Submit the monthly report to the Contracting Officer Representative (COR) no later than the third duty day after the last delivery for the month. The COR will use this report to match with the vendors monthly invoice submitted in WAWF.

3. PERFORMANCE REQUIREMENTS

3.1 General Requirements: The Contractor’s processes shall ensure that there is no cross-contamination between the processing of laundry containing bio-hazards and other laundry. The Contractor shall ensure the following.

3.1.1 Minor Repairs – The contractor shall repair any item with tears and ripped seams and holes repaired to match existing thread and color, broken zippers replaced, replace all missing buttons of matching color and similar appearance and quality, damages caused by contractor processing at no additional cost to the government. Repairs are to be made only to tears and ripped seams that are three inches or less. Repairs are required on holes that are 1 inch or less, in diameter. Any articles inspected at the Contractor’s facility requiring repairs exceeding this parameter shall be laundered, rough dried, and returned without repair. The Contractor shall affix to the article a descriptive note explaining the type of repair performed or damages that exceed the criteria specified.

3.1.2 Processing Standards – The Contractor operating procedures and processing shall be in accordance to laundry care guidelines affixed and identified as item care labels, to equal or exceed generally accepted commercial laundry standards. The Contractor shall apply pre-treatment or other methods to remove spots and/or stains, as experience warrants, to obtain the desired results.

3.1.3 Biodegradability Requirement – The Contractor shall use soaps and/or detergents that are at least 90% biodegradable.

3.1.4 Mildew Prevention – The Contractor shall take all necessary steps to ensure that soiled laundry that arrives at the Contractor’s facility is processed promptly to prevent the development of mildew damage or contamination.

3.1.5 Cleanliness – Each item shall be clean, dry, and free of lint and objectionable odors.

All fabrics shall be sufficiently rinsed or treated to remove all traces of cleaning solutions or treatments used in the laundry process.

3.1.6 Biohazard identified articles – The Government will identify all clothing/articles that are contaminated with biohazards for processing by the Contractor. Biohazard items are to be cleaned in accordance with best commercial practice and comply with OSHA and HIOSH regulations and guidelines.

3.1.7 Damage to laundered Items – Items shall retain their original shape and dimensions within normal standards for shrinkage as accepted by industry standards. Methods employed by the Contractors shall be used that avoid excessive shrinkage, fading of colors and loss of strength of items processed.

3.1.8 Records – Documentation shall be maintained by the Contractor and available for inspection at the request of the COR for the following:

(a.) Laundry counting equipment accuracy certification

(b.) Laundry count records

(c.) Invoices

3.1.9 Pressing Operations – Unless otherwise noted, pressing and finishing operations for items which cannot be processed through flat work ironer shall be accomplished through commercial temperature practices.

3.2 Receiving, Marking and Classification: Contractor Pick-up of laundry for processing shall include the following procedures:

3.2.1 Adherence to daily (Monday-Friday) pickup/drop-off schedules identified in Paragraph

2.1 (excluding federal holidays).

3.2.2 Liability of the Contractor for quantity and kind of articles picked up for processing:

Any item(s) found damaged due to contractor’s negligence in taking necessary precautions shall be replaced or repaired at no additional cost to the government. The government shall approve all substitutions. The Contractor shall be responsible for return of the correct quantity and kind of articles picked up under this contract and verified on the laundry pick-up documents. The Contractor and the authorized organization/agent shall perform a joint inventory of items turned in to the Contractor before annotating totals on the laundry tickets. Both attesting parties shall authenticate the laundry tickets and duplicated copies shall be furnished to the COR/TPOC. The Contractor shall retain the original copy. Any item(s) that the contractor has not delivered 24 hours after pickup shall be delivered on the next regularly scheduled delivery. All shortages need to be annotated on the delivery ticket/count sheet provided and signed by a company representative or employee.

3.2.3. Count Sheets. The contractor must provide a proposed count sheet to be approved by the government not less than three (3) days prior to commencing of work on the contract. The Count Sheet, at minimum, shall include date of pickup, a column for:

quantity pick-up, quantity delivered, item description(s), organization name, signature block, and location. Count sheets shall document outgoing and returned items, accounting for pick-up and delivery of each item to the proper unit. Count sheets will be provided to government for verification of quantity and item description for each pickup.

Upon delivery, a completed Count Sheets shall be issued to government with both contractors or company employee and government signature. The signing of count sheets by either party is a written agreement of the documents validity and accuracy and shall be used in an event an invoice discrepancy occurs, see paragraph 2.4. It is the responsibility of the contractor to verify item count(s) and item description(s) are in accordance with the Contract.

3.3. Coveralls Processing

3.3.1 Coveralls come in white, gray, blue, and green, totaling a combine variety of 32,000 coveralls. Each coveralls is marked with eyelet(s)/tag on the collar to indicate size. The following special procedures are to be applied to this category of clothing:

3.3.2. Inspection and classification: Each coveralls shall be individually inspected for condition of serviceability and sorted according to color and size. The Contractor shall exercise good judgments, consistent with accepted commercial laundry practice in sorting items for washing, drying, and finishing.

Size: Collar markings indicate size:

I. tag- XX-small

II. tag - X-small

III. one eyelet- small

IV. two eyelets- medium

V. three eyelets- large

VI. four eyelets- X-large

VII. five eyelets- XX-large

VIII. six eyelets- XXX-large

3.3.3. Bundling: All articles shall be returned to the customer sorted and bundled in accordance to color, size and in bundles of five.

3.3.4. Arc Flash Coveralls: This specific type of clothing must be washed according to very stringent methods (American Society for Testing and Materials (ASTM) F1449-08 “Standard Guide for Industrial Laundering of Flame, Thermal, and Arc Resistant Clothing” to prevent the drop in protection values. Any other washing method could result in the coveralls no longer protecting personnel from Electric Arc Flash.

3.3.5. Water Repellent Treatment: Articles requiring water repellent treatment shall be processed after washes. Such articles shall be tumbled dried and shall not be pressed.

3.4 Washing Requirements: The Contractor shall be responsible for ensuring good judgment, consistent with best commercial laundry practices are exercised for proper processing of items. Particular emphasis shall be placed on the following: fragile articles, lightly constructed pieces, proper temperatures and selection of detergents, special handling before washing, starching, bleaching (if required), prevention of fading, proper rinsing, and drying, spot removal and treatment methods.

3.5 Packaging and Marking: The Contractor shall fold/bundle finished work or return finished work on hangers. All bundles, except as otherwise indicated in this PWS, shall be tied with twine sufficient in strength to hold the weight of the bundle without breaking. All finished garments shall be returned in a wire hanger of sufficient size and strength, minimum 12 gauge steel, to preclude sagging. The quality of each bag shall be sufficient to preclude bursting, stuffing or other undesirable results during transport and delivery.

3.6 Workmanship: All workmanship provided by the Contractor shall be in accordance with generally accepted industry standards, best practices and Contractor expertise. The Contractor shall employ all processes necessary to achieve the desired result, even though every step involved may not be described within this PWS. All work shall be performed that results in clothing returned that is sanitary, clean and serviceable. The Contractor shall be liable for all loss or damage to Government property, while such property is in the possession of the Contractor, and in accordance to the terms and conditions of the contract, of which this PWS is a part.

3.7 Special Mission/Contingencies: The Contractor shall provide Laundry Service on an extended basis of 24 hours per day when required by special situation such as structural fire, accident and rescue operations, civil disturbance, severe weather conditions, mobilization or other national/state/local emergency. The COR will provide timely estimates and workload data to the Contractor for any anticipated workloads that will require the Contractor to provide service during other than normal hours of operations. Any additional requirements under the Special Mission/Contingencies will negotiated and a bilateral contract modification will be issued.

4. SERVICE DELIVERY SUMMARY

4.1. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

4.2. Assigned government personnel will conduct periodic surveillance on the contractor on a monthly basis. If verifiable discrepancies are found, the contractor will be notified and required to respond within three (3) business days.

Performance Standards Chart Performance Objective

PWS Paragraph Method of Surveillance

Performance Threshold

Pick-up/delivery of laundry items on the designated days and times.

Paragraphs 2.1, 8 and

Periodic Surveillance Items must be picked up/delivered at least 95% of the scheduled days and times.

All items processed in accordance with this

PWS.

Paragraphs 3.1 Periodic Surveillance 95% of all serviced items must meet Industrial Standards for Laundry processing.

Packaging of Items as required in this PWS.

Paragraph 3.5 Periodic Surveillance 95% of all serviced items must meet the stated mode of packaging.

Workmanship as required in this PWS

Paragraph 3.6 Periodic Surveillance 95% of all serviced items must meet the stated workmanship.

Correct quantities picked up or also returned.

Paragraphs 3.1.8, 3.2.2, 3.2.3

Periodic Surveillance Must deliver no less than 95% of quantity on delivery ticket.

5. QUALITY ASSURANCE

5.1 The Contractor is responsible for implementing and maintaining a Quality Control Plan (QCP) that identifies and results in the correction of potential and actual problems. The QCP shall be implemented on the first day of contract performance and a copy of QCP shall be provided to the government representative prior to contract performance.

5.2 The QCP shall outline the Contractor’s plan to ensure the quality of deliverables as outlined in this PWS. The QCP shall address contractor performance, and corrective actions, should the review(s) identify areas requiring remedial action.

5.3 The Contractor shall keep records of any inspections and corrective actions taken, as outlined in the QCP and shall make such records available to the COR upon request.

6. GOVERNMENT OWNED PROPERTY AND SERVICES

6.1 All Government furnished property under this contract shall remain the property of the Government. The government owned coveralls will be picked up at PHNSY&IMF by the contractor to be laundered/dry cleaned at the contractor’s facility and once service is completed and verified, the coveralls will be delivered back to PHNSY & IMF within 24 hours, all at the contractor’s expense.

7. CONTRACTOR QUALIFICATIONS/REQUIREMENTS: The Contractor shall provide trained personnel fully capable of providing the deliverables requested and have the knowledge, skills and expertise to meet the requirements specified in this PWS.

8. PICK-UP AND DELIVERY LOCATION:

Pickup and Delivery – Monday thru Friday between the hours of 0630 thru 1100 at

PEARL HARBOR NAVAL SHIPYARD AND IMF.

9. HOURS OF OPERATION: Government operating hours are between 6:30 AM to 3:00 PM Monday through Friday, excluding Federal holidays and weekends.

Federal Holidays:

New Year’s Day 1st of January

Dr. Martin Luther King’s Birthday 3rd Monday in January

President’s Day 3rd Monday in February

Memorial Day 5th Monday in May

Juneteenth 19 of June

Independence Day 4th of July

Labor Day 1st Monday in September

Columbus Day 2nd Monday in October

Veteran’s Day 11th of November

Thanksgiving Day 4th Thursday in November

Christmas Day 25th of December

If the federal holiday falls on a Saturday, the holiday is observed on the preceding Friday. If the federal holiday falls on a Sunday, the holiday is observed on the following Monday.

10. SECURITY

10.1 The contractor’s employees must be a U.S. citizen and registered with the Defense Biometric Identification System (DBIDS). Sufficient time shall be allowed by the contractor to obtain the necessary badges prior to work.

10.2 The contractor will coordinate with the TPOC or COR to obtain a DBIDS pass located at:

Nimitz Visitor Control Ctr. / Pass & ID

1250 South Drive, Honolulu, HI 96818

Joint Base Pearl Harbor-Hickam, Hawaii

10.3 Prior to the start of work, the contractor shall provide the COR on company letterhead, a request for access.

10.4 The contractor shall verify and certify the request for personnel access. Contractor shall have supporting records on file if required for examination.

10.5 Each contract employee requesting access shall complete form SECNAV 5512/1, latest revision. 5512/1 form shall be word processed. Signature and initials shall be written in black ink.

10.6 Should contractor personnel receive or suspect they have learned classified information beyond their level of clearance, the contractor shall identify and immediately report suspicions to the COR.

10.7 This contract does not require a security clearance level and clearance granted by the Defense Security Service (DSS).

10.8 Contractor personnel shall not provide any services determined to be inherently Governmental functions as identified under Federal Acquisition Regulation (FAR) Subpart

7.5. Furthermore, contractor personnel shall not provide personal services as identified under FAR 37.104. The Contractor shall provide notice to the COR immediately upon awareness of any services provided that are determined to be inherently governmental functions and/or personal services.

10.9 Contractor personnel shall not establish an employee-employer relationship with Government personnel.

10.10 When performing work associated with this PWS, the Contractor shall make clear to all individuals they deal with that they are contract employees and not DOD employees.

Contractor employees shall clearly identify themselves as a Contractor (e.g., company shirt, pin, visible company identification) in a visible location on the front of exterior clothing and above the waist (except when safety or health reasons prevent such placement) as to who their employer is. Identification badges shall be worn at all times when performing work.

10.11 Contractor personnel shall not manage, supervise, or task Government employees or military personnel. Contractor personnel shall not make any commitment to non- Government personnel, including foreign officials, which commit the expenditure of U.S.

Government resources.