PWS-_N92_ISO_QMS_Certification_Audits_rev_2.docx

Performance Work Statement Title: MSC ISO 9001:2015 Quality Management System Annual Surveillance Audit

1. BACKGROUND: The ISO 9000 family of quality management systems (QMS) standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or service. ISO 9001 deals with the fundamentals of quality management systems, including the seven quality management principles upon which the family of standards is based. ISO 9001 deals with the requirements that organizations wishing to meet the standard must fulfill.

Third-party certification bodies provide independent confirmation that organizations meet the requirements of ISO 9001.

Military Sealift Command (MSC) attained ISO 9001:2015 certification for its QMS on 1 June 2018, after completing the certification audit 24-26 April 2018. The certification is valid for a three-year period, expiring on 31 May 2021. In order to maintain the certification MSC must go through annual surveillance audits, within twelve months of the stage II certification audit.

2. SCOPE OF WORK: The Contractor shall provide support to the N92 Division by providing ISO 9001:2015 Auditors to conduct the annual MSC ISO 9001:2015 QMS Surveillance Audits during the period of 01 Oct 2018 through 29 March 2021 per the specific tasks in paragraph 3. The Contractor shall review and audit MSC’s QMS to confirm conformance to ISO 9001:2015 requirements as well as adherence to MSC policies, objectives and procedures.

3. SPECIFIC TASKS: The Contractor shall conduct the following tasks under this Statement of Work in support of the N92 Division:

3.1. Personnel Qualifications: The contractor shall provide a Lead Auditor who meets all of the qualifications listed in paragraphs 3.2.1 and 3.2.2 below. These qualifications shall be reviewed and approved by the Contracting Officer and Technical Point of Contact prior to Contractor traveling for the audit.

Lead Auditor: The Contractor shall provide a Lead Auditor who meets all qualifications listed below. The qualifications stated below shall be clearly stated in the person’s resume:

i. Completion of formal ISO 9001:2015 Quality Management System Auditor training (copy of completion certificate to be provided).

ii. A minimum of four years of experience conducting audits IAW ISO 9001 code.

iii. Knowledge and experience in ISO 9001:2015 certification within the maritime or defense industry.

3.2. ISO 9001:2015 QMS Surveillance Audit: Contractor to provide one ISO 9001:2015 Auditor to conduct the annual MSC ISO 9001:2015 QMS Surveillance Audit per ISO 9001:2015 code. Audit duration will be three days and will be conducted on-site at MSC Headquarters (Norfolk, VA) and is to be completed NLT 29 March each calendar year.

3.2.1 Audit requirements shall include but not limited to the following:

3.2.1.1 An audit plan detailing scope, objectives, and schedule.

3.2.1.2 An in-brief by the auditor to MSC QMS management describing the audit objectives and schedule.

3.2.1.3 Three-day ISO 9001:2015 QMS Surveillance Audit – Contractor to conduct a three-day ISO 9001:2015 QMS Surveillance Audit per ISO 9001:2015 code using one ISO 9001:2015 Auditor. To be completed NLT 29 March each calendar year.

3.2.1.4 Audit Out-Brief and Draft Report – At the completion of the ISO 9001:2015 QMS Surveillance Audit, the Contractor shall brief the senior MSC management about any non-conformities and / or observations discovered during the conduct of the QMS Surveillance Audit. A draft report shall be provided to the TPOC electronically (may be on a CD) prior to departure. The draft report must include, at a minimum, a description of the non-conformities and observations identified.

3.2.1.5 Audit Final Report – Contractor to provide an ISO 9001:2015 QMS Surveillance Audit Report that includes, at a minimum, an Executive Summary (Introduction), objective, company details, list of top management / key personnel, review of previous audit results and non-conformities for closure, listing of non-conformities identified during the Audit, list of observations identified during the Audit, an Audit narrative and a conclusion.

4. PLACE OF PERFORMANCE:

4.1. ISO 9001:2015 QMS Surveillance Audit Place of Performance: The three-day ISO 9001:2015 QMS Surveillance Audit shall be performed at MSC Headquarters located in Norfolk, VA (Norfolk Naval Station and Little Creek Amphibious Base).

5. DELIVERABLES:

5.1. Registrar and Personnel Qualification Deliverables: Deliver evidence of qualification required by paragraphs 3.1 and 3.2 above electronically for each person who may be assigned under this Statement of Work.

5.2. Surveillance Audit Deliverables:

5.2.1 ISO 9001:2015 QMS Surveillance Audit Plan (paragraph 3.3.1.1). Deliver electronically (MS Word) to TPOC.

5.2.2 ISO 9001:2015 QMS Surveillance Audit Draft Report (paragraph 3.3.1.4). Deliver electronically (MS Word) to TPOC.

5.2.3 ISO 9001:2015 QMS Surveillance Audit Final Report (paragraph 3.3.1.5). Deliver electronically (MS Word) to TPOC.

6 DELIVERY SCHEDULE:

6.2 Personnel Qualification Delivery Schedule:

6.3 ISO 9001:2015 Quality Management System Surveillance Audit Delivery Schedule:

7 GOVERNMENT FURNISHED INFORMATION (GFI):

7.2 Access to MSC’s Quality Management System (QMS),

7.3 Access to MSC’s QMS Findings Database,

7.4 Access to MSC’s Facilities in Norfolk and Little Creek, VA,

7.5 Access to MSC personnel associated with the MSC QMS.