Q_AND_A_N32205-18-Q-2009_Marine_Transportation_Research_Subscription.docx

MILITARY SEALIFT COMMAND

N32205-18-Q-2009

QUESTIONS AND ANSWERS

The following are answers to questions received from potential offerors. The answers provide clarification only and DO NOT constitute an amendment to the solicitation.

Question 1: Ref: pg. 2, number 5. “The service shall include free problem resolution and research assistance.” Does the referenced service only require telephonic support? Stated differently, do we need to provide on-site services for those listed above?

Answer: No on-site technical support is required. The contract awardee must ensure that telephonic and internet-based support can be provided 24 hours per day, seven days per week, 365 days per year. The contract awardee will work with members of MSC's Operations Department in addition to MSC contracting personnel to remedy any deficiencies with agreed upon service.

Questions 2: Ref: pg. 2, number 7, first bullet. “Training on-site and on-line.” Does the (customer) have dedicated times or limits on the amount of training? Should we expect the Training on-site to be conducted between the hours 0800-1700? What is the location or locations where on-site training should be provided? Are there explicit requirements that the Program of Training should address (e.g. length, topics covered, etc.)?

Answers: There is no specific amount of training required or needed. An initial training session or sessions, to be scheduled following contract award, shall be provided by the contract awardee to show MSC users the intricacies and capabilities of the contracted program. Future training sessions may be requested and scheduled by MSC on an as needed basis. On-site training will be held between the hours of 0800 and 1630 at MSC Headquarters in Norfolk, VA or online, whichever location is deemed best by MSC. Training topics and modules shall cover sufficient material to allow users to fully utilize any and all program functions.

Question 3: Ref: pg. 3, number 8. “Place of Performance.” Can the Gov’t please be more specific on the “Access to the information shall be provided via the Internet.”

Answer: All marine transportation information shall be received via UNCLASSIFIED internet-based databases. Marine Transportation information received via telephone and mail is not required nor permitted.