Att 1 CSP_Final.pdf

RFP# N00421-22-R-0164

Attachment (1)

Warfare Effectiveness Support Services (WESS)

Contract Surveillance Plan (CSP)

1. Purpose

This Contract Surveillance Plan (CSP) and the Surveillance Activity Checklist (SAC) (Enclosure 1) is a Government developed and applied document to ensure that systematic quality assurance methods are used in the administration of the Statement of Work (SOW). The intent is to ensure that the

Contractor performs in accordance with the SOW and the Government receives the quality of services called for in the contract.

This requirement is for advanced aircraft platform weapons systems employment and permanent/interim flight clearance product requirements affected by store and platform software changes to allow effective employment of combat systems by Fleet aircrew. These efforts include translation of existing and new OEM/Government source materials to create new NATOPS and

NATIP products and maintaining published products’ currency. The scope of this effort encompasses the following general activities:

(1) NATOPS, NATIP, weapon and mission system Component Manual Production and Configuration

Management - Analysis, review, definition and execution of formally documented NAVAIR and other command processes to create and sustain effective technical information products to support Fleet tactical system employment.

(2) Fleet liaison / subject matter expertise to ensure consistent and complementary technical and tactical information flow between NAVAIR and Fleet centers of excellence for aviation training and tactics development.

(3) Platform software and new systems Introduction and Train the Trainer presentation development and delivery to aircrew at Fleet centers of excellence for aviation training and tactics development and

Fleet concentration centers.

(4) Subject matter expert technical support to instructors, acquisition offices, and the fleet community on the introduction and deployment of new and/or upgrades of weapon systems.

A properly executed CSP will assist the Government in achieving the objectives of this procurement and clearly defines performance expectations. Additionally, the Contractor will be incentivized to perform successfully by having the quality of performance evaluated and documented. Further, a condition of executing option years will require a rating of satisfactory or better in the CPARS.

2. Authority

Authority for issuance of this CSP is provided in the contract under Section E, Inspection and

Acceptance, which provides for inspection and acceptance of the services and documentation called for in the task orders, to be executed by the Contracting Officer or a duly authorized representative.

3. Scope

The CSP is put into place to provide Government surveillance oversight of the Contractor’s efforts to ensure that they are timely, effective, and are delivering the results as specified in the contract / task orders.

4. Government Resources

The following definitions for Government resources are applicable to this plan:

Contracting Officer (PCO): The person duly appointed with the authority to enter into (Procuring

Contracting Officer (PCO)) or administer (Administrative Contracting Officer (ACO)) contracts and make related determination and findings on behalf of the Government. The PCO for this task order is

Rhonda Garcia, A2514000. Contracting Officers are designated via a written warrant, which sets forth limitations of authority.

Contracting Officer’s Representative (COR): The individual appointed in writing by the PCO to act as their authorized representative to assist in administering the contract. The COR will be appointed in the resulting contract. The limitations of authority are contained in written letter of appointment.

Alternate Contracting Officer Representative (ACOR): An individual appointed in writing by the

PCO to act as their authorized representative, in the absence of the COR, to assist in administering the contract. The ACOR will be appointed in the resulting contract. The limitations of authority are contained in a written letter of appointment.

5. Responsibilities

The following Government resources shall have responsibility for the implementation of this CSP:

Contracting Officer: The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract, and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Contracting Officer’s Representative (COR): The COR is responsible for technical administration of the contract and assures proper Government surveillance of the contractor’s performance. The

COR is not empowered to make any contractual commitments or to authorize any changes on the

Government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting Officer for action.

Technical Point of Contact (TPOC): The TPOC is responsible for assisting in administering of specific efforts under the task order. A TPOC cannot, in any manner, alter the scope of the task order, make commitments, or authorize any changes on the Government’s behalf.

Government Project Leads: The Government Project Lead is responsible for assisting in administering specific efforts under the contract. A Government Project Lead cannot, in any manner, alter the scope of the contract, make commitments, or authorize any changes on the Government’s behalf.

6. Methods of Quality Assurance Surveillance

Contractor Performance Assessment Report System (CPARS) – The market place for engineering and technical contractor support services is very competitive. As such, the Contractor has a vested interest in the Government-generated CPARS ratings for this task order. For this procurement, the

Government will address the quality of product of services, schedule, cost control, regulatory compliance, management, and other pertinent task order areas. As this information may affect future source selections throughout the Department of Defense (DoD), the Government assessment will be used appropriately as an additional performance oversight and communication tool.

Surveillance Activity Checklist (SAC) – The methods of surveillance listed in the SAC (Enclosure 1) shall be used by the COR in the technical administration of the task order SOW.

Observation, Feedback and Review – Unscheduled observation of products and services provided by the Contractor on-site and recurring review of the Contractor submitted reports and documentation identified in the CDRL(s) will be performed by the COR. Feedback from TPOCs and customers will be collected and used by the COR to document surveillance of performance.

7. Surveillance

The SAC (Enclosure 1) will be provided to the Contractor on a quarterly basis, as feedback on the performance of their management and quality control actions for services and products provided under this task order. Enclosure (1) will also be used to document the quarterly surveillance-reporting requirement via SPM.

8. Documentation

The COR will maintain a complete Quality Assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government’s performance of the quality assurance function, including the originals of the SACs. All such records will be maintained for the life of the task order. The COR shall forward these records to the Contracting Officer at termination or completion of the task order.

9. Enclosures

Enclosure (1) – Performance Standards

Enclosure (2) – Data Submission Standards

Enclosure (3) – Incentives, Ratings and Definitions

Enclosure (4) – Surveillance Activity Checklist

Enclosure (1)

PERFORMANCE STANDARDS

Description Surveillance Method/

Measure

Date

Planned

Date

Completed Quality Schedule

Cost

Control Management Other

Weapons Systems

NATIP and NATOPS

Product Support

SOW para 3.3.1

100% Inspection by

COR and/or technical points of contact.

Technical Training

Support SOW para

3.3.2

100% Inspection by

Subject Matter

Expert Technical

Support Liaison

SOW para 3.3.3

100% Inspection by

Business and

Management

Operational Support

SOW para 3.3.4

100% Inspection by

Enclosure (2)

DATA SUBMISSION STANDARDS

CDRL Task

Description Standard AQL

Surveillance

Method/Measure Incentives

Contract Financial

Summary Report

(CDRL A001)

Submission in accordance with the DID cited in

CDRL and contains sufficient information to evaluate technical progress and status for all efforts performed.

95% of required deliverables provided on time and accurate.

100% Inspection by COR and/or technical points of contact.

See Enclosure (3).

Monthly Progress

Report (CDRL

A002)

Submission in accordance with the DID cited in

CDRL.

95% of required deliverables provided on time and accurate.

100% Inspection by COR and/or technical points of contact.

See Enclosure (3).

Personnel Locator

Report (CDRL

A003)

Submission in accordance with the DID cited in

CDRL and contains sufficient information to evaluate plan.

95% of required deliverables provided on time and accurate.

100% Inspection by COR and/or technical points of contact.

See Enclosure (3).

OPSEC Plan

(CDRL A004)

Submission in accordance with the DID cited in

CDRL and contains sufficient information to evaluate report.

95% of required deliverables provided on time and accurate.

100% Inspection by COR and/or technical points of contact.

See Enclosure (3).

Transition Out

Plan (CDRL

A005)

Submission in accordance with the DID cited in

CDRL and contains sufficient information to evaluate report.

95% of required deliverables provided on time and accurate.

100% Inspection by COR and/or technical points of contact.

See Enclosure (3).

Non-Disclosure

Agreement -

Corporate (CDRL

A006)

Submission in accordance with the DID cited in

CDRL and contains sufficient information to evaluate report.

95% of required deliverables provided on time and accurate.

100% Inspection by COR and/or technical points of contact.

See Enclosure (3).

Non-Disclosure

Agreement –

Individual (CDRL

A007)

Submission in accordance with the DID cited in

CDRL and contains sufficient information to evaluate report.

95% of required deliverables provided on time and accurate.

100% Inspection by COR and/or technical points of contact.

See Enclosure (3).

Enclosure (3)

Quarterly Summary of Ratings

Quality Schedule Number of Exceptional ____ Number of Exceptional ____

Number of Very Good ____ Number of Very Good ____

Number of Satisfactory ____ Number of Satisfactory ____

Number of Marginal ____ Number of Marginal ____

Number of Unsatisfactory ____ Number of Unsatisfactory ____

Cost Control Regulatory Compliance

Number of Very Good ____ Number of Very Good ____

Number of Satisfactory ____ Number of Satisfactory ____

Management Other Areas

Number of Very Good ____ Number of Very Good ____

Number of Satisfactory ____ Number of Satisfactory ____

DEFINITIONS FOR EVALUATION AREAS/RATINGS

All SOW/CDRL tasks, including SOW/CDRL sub-tasks, will be assessed focusing on the following:

Quality of Product or Service – Assess the Contractor’s effort to transform operational needs and requirements into an integrated solution. Areas of focus may include the planning and management of program tasks, the quality of support provided throughout all phases of execution, the integration of program management specialties, management of interfaces, and the management of a totally integrated effort of all program management concerns to meet cost, performance, and schedule objectives. Assess accuracy of reports/data and how successfully the Contractor meets program quality.

Schedule – Assess the timeliness of the Contractor against the completion of the contract, task orders, milestones, delivery schedules and administrative requirements. This assessment of the Contractor’s adherence to the required delivery schedule should include the Contractor’s efforts during the assessment period that contribute to or affect the schedule variance. This element applies to contract closeout activities as well as contract performance.

Cost Control – Assess the Contractor’s effectiveness in forecasting, managing, and controlling costs.

Assess the Contractor’s ability to perform within the total estimated cost; cost growth or under run and applicable causes. Assess any innovative approaches implemented by the Contractor that resulted in cost savings. In addition, assess the extent to which the Contractor demonstrates as sense of cost responsibility, through the efficient use of resources in each work effort.

Regulatory Compliance – Assess compliance with all terms and conditions in the contract relating to applicable regulations and codes. Consider aspects of performance such as compliance with financial, environmental (i.e. Clean Air Act, Clear Water Act), safety and labor regulations as well as any other reporting requirements in the contract terms and conditions.

Management – Assess the Contractor’s success with timely award and management of subcontracts, including whether the Contractor met small business participation goals. Discuss the extent to which the Contractor discharges its responsibility for integration and coordination of all activities needed to execute the contract and resulting task orders. Discuss the extent to which the Contractor identifies and applies resources required to meet schedule requirements, assigns responsibility for tasks/actions required, and communicates appropriate information to affected program elements in a timely manner.

Assess the Contractor’s risk mitigation plans. If applicable, identify any other management areas that are unique to the individual task orders.

Other Areas – Assess additional evaluation areas unique to the individual task order or that cannot be captured elsewhere.

The evaluation ratings for all areas are as follows:

Exceptional – Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the task/sub-task being assessed was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.

Metrics:

• Quality: Fully meets all quality expectations and requirements more than 95% of the time; and corrective action was acceptable and effective.

• Schedule: Meets all schedule/delivery due dates more than 95% of the time and corrective action taken for past due items was appropriate and effective.

• Cost Control: Cost is within 5% of forecast based on most recent changes approved by the

Government.

• Regulatory Compliance: The Contractor meets all of the Government’s expectation for compliance of regulations and codes related to financial, environmental, safety and labor as well as any reporting requirements as specified in the contract terms and conditions more than 95% of the time; and corrective action was acceptable and effective.

• Management: Management of subcontracts, coordination of activities, applies resources required to meet schedule and contract requirements; assignment of responsibility for asks/actions; risk mitigation plans; and communication meet expectations and are performed in a timely manner

95% of the time.

• Other: Meets requirements more than 95% of the time.

Very Good – Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the task/sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor were effective.

• Quality: Fully meets all quality expectations and requirements more than 90% of the time; and corrective action was acceptable and effective.

• Schedule: Meets all schedule/delivery due dates more than 90% of the time and corrective action taken for past due items was appropriate and effective.

• Cost Control: Cost is within 10% of forecast based on most recent changes approved by the

Government and explanation of cost deviation was acceptable.

• Management: Management of subcontracts, coordination of activity and applies resources required to meet schedule and contract requirements; assignment of responsibility for tasks/actions; risk mitigation plans; and communication meet expectations and are performed in a timely manner more than 90% of the time and the Contractor is making necessary adjustments to meet Government expectation.

• Other: Meets requirements more than 90% of the time and is taking appropriate corrective action to improve performance.

Satisfactory – Performance meets contractual requirements. The contractual performance of the task/sub-task contains some minor problems for which corrective actions taken by the Contractor appear or were satisfactory.

• Quality: Fully meets all quality expectations and requirements more than 80% of the time; and corrective action proposed/taken is appropriate.

• Schedule: Meets all schedule/delivery due dates more than 80% of the time and time corrective action taken for past due items was appropriate and effective.

• Cost Control: Cost is within 15% of forecast based on most recent changes approved by the

Government and explanation of cost deviation is acceptable; and proposed cost mitigation is acceptable.

• Regulatory Compliance: The Contractor meets the Government’s expectation for compliance of all regulations and codes related to financial, environmental, safety and labor as well as any reporting requirements as specified in the contract terms and conditions more than 80% of the time; and corrective action was satisfactory.

• Management: Management of subcontracts, coordination of activity and applies resources required to meet schedule and contract requirements; assignment of responsibility for tasks/actions; risk mitigation plans; and communication meet expectations and are performed in a timely manner more than 80% of the time and the Contractor is making necessary adjustments to meet Government expectation.

• Other: Meets requirements more than 80% of the time and the Contractor is taking appropriate corrective action to improve performance.

Marginal – Performance does not meet some contractual requirements. The contractual performance of the task/sub-task being assessed reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented.

• Quality: Meets quality expectations and requirements less than 70% of the time; and corrective action proposed/taken is often not appropriate.

• Schedule: Meets schedule/delivery due dates less than 70% of the time and corrective action taken for past due items was often not appropriate and ineffective.

• Cost Control: Cost was not within 20% of forecast based on most recent changes approved by the

Government or explanation of cost deviation was not acceptable; or proposed cost mitigation was not acceptable.

• Regulatory Compliance: The Contractor meets the Government’s expectation for compliance of all regulations and codes related to financial, environmental, safety and labor as well as any reporting requirements as specified in the contract terms and conditions less than 70% of the time;

and corrective action has not yet been taken or actions were marginal or not fully implemented.

• Management: Management of subcontracts, coordination of activity and application of resources to meet schedule and contract requirements; or assignment of responsibility for tasks/actions; risk mitigation plans and communication meet expectations less than 70% of the time and the

Contractor is not making necessary adjustments to meet Government expectation.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task/sub-task contains a serious problem(s) for which the Contractor’s actions appear or were ineffective.

• Quality: Meets quality expectations and requirements less than 60% of the time; and corrective action proposed/taken is not appropriate or ineffective. Contractor is unlikely to meet quality expectations in the near future.

• Schedule: Does not meet all schedule/delivery due dates less than 60% of the time or corrective action taken for past due items was not appropriate or ineffective. Contractor is responsible for the failure to meet schedule and is likely to continue to fall behind schedule.

• Cost Control: Cost was more than 20% of forecast based on most recent changes approved by the

Government or explanation of cost deviation was not acceptable; or proposed cost mitigation was not acceptable or ineffective. The Contractor had the opportunity to control and failed to do so and is unlikely reduce cost or maintain the current cost deficit.

• Regulatory Compliance: The Contractor meets the Government’s expectation for compliance of all regulations and codes related to financial, environmental, safety and labor as well as any reporting requirements as specified in the contract terms and conditions less than 60% of the time;

and corrective action was ineffective, not yet taken or unlikely to meet compliance or reporting requirements in the near future.

• Management: Management of subcontracts, coordination of activity and application of resources to meet schedule and contract requirements; or assignment of responsibility for tasks/actions; or risk mitigation plans; or communication to meet expectations are not performed in a timely manner less than 60% of the time or is not making necessary adjustments to meet Government expectation. The Contractor is unlikely to establish control in the near future.

• Other: Meets requirements less than 60% of the time or is not taking appropriate corrective action to improve performance. The Contractor is unlikely to meet requirements in the near future.

Enclosure (4)

SAC ANNUAL SUMMARY OF RATINGS

FOR THE PERIOD OF: _______________

The COR will perform an annual assessment of overall contract performance utilizing the CPARS evaluation rating definitions listed in Enclosure (2) and the quarterly SAC summary of ratings.

Description Surveillance Method /Measure Date Planned Date Completed Summary Rating /

Results

Quality Review of Quarterly Ratings TBD

Schedule Review of Quarterly Ratings TBD

Cost Control Review of Quarterly Ratings TBD

Regulatory

Compliance Review of Quarterly Ratings TBD

Management Review of Quarterly Ratings TBD

Other Areas Review of Quarterly Ratings TBD