Questions and Answers.docx

QUESTIONS AND ANSWERS FOR N0025921Q0043

1. Please provide a list of all equipment including servers, storage, network switches, firewalls, VMS software, cameras, etc. that will need to be supported under this effort Please include serial numbers of the supported equipment if possible. N/A

2. Is any the equipment still under the manufacturer's warranty? NO

3. Will all the equipment on the supported list require repair or replacement? TBD

4. Can you tell us when the original equipment was installed? NO

5. Has the equipment been regularly maintained or under a maintenance contract since the original install? NO

6. Is all software and firmware been regularly maintained to be kept at current revision levels?

NO, ONLY ON EMERGENT BASIS

7. If so by an internal resource or a contractor? CONTRACTOR

8. Will remote access to the CCTV network be made available to contractor engineers to diagnose technical issues or perform software and firmware updates? NO

9. Has the equipment ever been under a maintenance contract? YES, APPROX 3 YEARS AGO

10. The SOW states: "During the base year of the contract the contractor will provide parts replacements on an as needed basis" If these products are not under warranty will a separate pool of funding be available to pay for replacement parts?

PLEASE INCLUDE IN THE QUOTE

11. Same question for out of warranty hardware failures beyond the base year, will there be additional funding available to replace failed items?

PLEASE INCLUDE IN THE QUOTE