1.06 QASP_Microchip IDIQ.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose: To ensure that the Government has an effective and systematic method of surveillance at the base contract and delivery order level. The QASP will be used primarily as a tool to ensure that quality deliverables are being provided in a timely manner.

1. Critical performance processes and requirements. Critical to the success of the

Microchip IDIQ is timeliness, quality, and accuracy of the deliverables required upon each delivery order.

2. Performance Standards

a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates established for the contract or delivery order(s).

b. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract/delivery order(s) and the Quality

Control Plan (QCP), if required by the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance - In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract delivery requirements, the contractor’s adherence to contract schedules including the administrative aspects, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods - The primary methods of surveillance used to monitor performance of this contract will be the following: a) 100% inspection of required deliverables; b) review of invoices; c) periodic inspections to ensure the contractor is performing in an acceptable manner; and d) through feedback from the Government personnel being supported.

4. Performance Measurement: Performance will be measured in accordance with the following table:

Performance

Element

Performance

Requirement

Surveillance

Method

Frequency

Acceptable

Quality Level

Contractor

Quality Control

Plan

QC activities, inspections, and corrective actions completed as required by the plan.

Inspection by the COR

Quarterly for overall QC activities;

As Required for corrective actions.

100%

Compliance with the contractor plan.

(If required by the contract)

Contract Contract Inspection by 100% >95% of

Deliverables deliverables the COR inspection of deliverables furnished as all contract submitted prescribed in the deliverables. timely and SOW, without attachments, rework CDRLs, Task required.

Orders, etc., as applicable.

Overall Overall contract Assessment by Annual All

Contract performance of the COR performance

Performance sufficient quality elements to earn a rated Satisfactory (or Satisfactory higher) rating in (or higher) the COR’s annual report on

Contractor

Performance

Invoicing Monthly invoices per contract procedures are timely and accurate.

Review & acceptance of the invoice

Monthly 100% accuracy

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

Incentives/Disincentives:

The COR makes an annual report on Contractor Performance (CPARS or other annual report).

The contractor’s failure to achieve satisfactory performance under the contract/delivery order, reflected in the COR’s annual report, may result in termination of the contract/delivery order and may also result in the loss of future Government contracts/delivery orders. The contractor’s failure to achieve satisfactory performance under the contract/delivery order may result in the non-execution of available delivery orders.

For each item that does not meet acceptable levels, the Government may issue a Contract

Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of contract deliverables, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct deliverables that fail to meet contract requirements.