Solicitation Amendment N0018926QB0790001.pdf

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11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended. is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NUMBER IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

16C. DATE SIGNED

Previous edition unusable STANDARD FORM 30 (REV. 11/2016) Prescribed by GSA FAR (48 CFR) 53.243

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE PAGE OF PAGES

2. AMENDMENT/MODIFICATION NUMBER 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQUISITION NUMBER 5. PROJECT NUMBER (If applicable)

6. ISSUED BY CODE 7. ADMINISTERED BY (If other than Item 6) CODE

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, county, State and ZIP Code) (X) 9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NUMBE

10B. DATED (SEE ITEM 13)

CODE FACILITY CODE

Created On:

25 Aug 2026, 15:20 PM Greenwich Mean Time

SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

Solicitation/Contract Form Continuation

The following changes have been made:

Miscellaneous text in this section has been modified to:

VENDOR QUESTIONS AND RESPONSES

Q: Helpdesk Support and Annual LOE - The solicitation identifies 640 annual hours for the Program Manager and 1,920 hours each for Instructional Designer I and II, for a total of 4,480 hours per year. Please confirm whether these hours are intended to cover all PWS requirements, including Helpdesk and Technical Support under Section 3.6, or whether quoters may propose additional labor for helpdesk support.

A: a. Hours are inclusive of all PWS requirements. Yes, quoters may propose additional labor for helpdesk support for consideration.

Q: Labor Categories and Staffing Flexibility - Please confirm whether the labor categories and hours identified in the solicitation are mandatory staffing requirements or Government estimates for pricing purposes. If they are estimates, may quoters propose a different labor mix and/or additional labor categories as needed to meet all PWS requirements under the Firm- Fixed-Price structure?

A: LCATS and associated hours were utilized as a government estimate. Yes, quoters may propose a different "Labor mix" to align with the requirements set forth in the PWS for consideration.

Q: 24/7 Support Requirement - PWS 3.6.6.2 states that designated learning hours are 24/7, while PWS 3.6.6.3 states that support during non-business hours shall be provided within 12 hours of a submitted request. Please clarify whether the Government requires continuously staffed, real-time 24/7 support across the specified support channels, or whether after-hours support may be provided within the 12-hour response window.

A: Learner hours are 24/7 since our students are posted around the world and on ships. To minimize disruption to the learning experience and progress, we are requesting that the vendor provide continuously staffed real-time 24/7 support across the specified support channels.

Q: PWS Section 3.2 states that the expected number of academic courses and community sites to be designed and developed "will be no less than one (3-credit-bearing) course, and up to three (3 credit-bearing) courses in each academic year," and then states that "the contractor shall provide additional options increments of up to two, not to exceed five per year of contract performance." The pricing schedule establishes a single firm fixed price line item for each annual period, with no separate line items for additional course or community site development.

(a) Please state the firm baseline quantity of courses and community sites the contractor shall deliver each year within the stated level of effort, and distinguish that baseline from the optioned increments.

A: Minimum of 1, and NTE 4 per academic year.

(b) Please identify how optioned increments are to be priced, ordered, and funded. If additional line items are necessary to capture them, we ask that the Government add those line items by amendment before the Step Two quote deadline.

N/a A:

N0018926QB0790001

Q: PWS Section 8.1.3 states that "the Government will not provide any additional GFE and GFI beyond those identified and mentioned above," and no items are identified above that paragraph. a. Please provide the list of Government-furnished equipment and information, including LMS access and administrative privileges, authoring tool licenses, captioning and accessibility remediation services, stock media libraries, and existing course source files.

A: If nothing is listed, The Government will not provide any GFE. LMS access information will be provided post-award.

Q: Per Section 7.0 Deliverables (page 11), can the government please confirm that the contractor is required to furnish licenses for a Ticketing System under this contract?

A: Confirmed

Q: Can the government please confirm how many Government personnel will require user licenses for the Ticketing System?

A: Maximum of 2

Q: What Ticketing System is currently being used:

A: N/A - vendor to provide as stipulated in PWS.

Q: Can the government please confirm that the contractor is not required to provide an LMS software solution under this contract?

A: Confirmed, an LMS is in place.

Q: Maintenance workload - PWS (S)3.4.3 requires updating up to 20% of course content approximately every ten weeks. Please clarify whether the 20% applies per course, per review cycle, or annually, and identify the maximum maintenance volume included in the annual FFP CLINs.

A: It is per course and no more than 20% of course content in each course (or as identified upon discussions by AD or designee if higher than 20% is anticipated). This applies to all USNCC courses offered per academic year.

Q: Personnel Security Requirements - PWS 8.1 states that personnel with active Secret or Top Secret clearances do not require an additional background investigation, while personnel without such clearances may meet the stated citizenship/permanent residency and NACI requirements. Please confirm that an active Secret clearance is not required for all contractor personnel, provided the other requirements of PWS 8.1 are satisfied.

A: Confirmed, a "Secret" clearance is not required. Section 8.1 states:

Contractor personnel who already have an active Secret (S) or Top Secret (TS) clearance that lasts through the duration of this TO will not need to go through a background investigation. For Contractor personnel without an S or TS security clearance, the Contractor shall conduct background investigations on these personnel for work that is unclassified and non-sensitive. The following minimum requirements must be met:

Must be either a US citizen or a US permanent resident with a minimum of 3 years legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and

Must have a favorably completed National Agency Check with Written Inquiries (NACI) including an FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor's Security Representative must submit for all personnel each of the following:

SF-85 Questionnaire for Non-Sensitive Positions Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission) Original Signed Release Statements

It does not add "may meet the stated citizenship/permanent residency and NACI requirements"

GENERAL INFORMATION

This solicitation is issued under the authority of FAR Part 12 of the Revolutionary FAR Overhaul (RFO) as a Small Business set-aside.

To the extent that the words "offer" or "proposal" appears in this solicitation, they shall be construed to mean "quote" (or "quotation"), and to the extent that the word "offeror" appears in this solicitation, it shall be construed to mean "quoter."

Quoters may submit questions regarding clarification of solicitation requirements via email to samyar.s.bukovcan.civ@us.navy.mil. Questions must be received no later than 14 August 2026 at 12:00 pm Eastern Time. Verbal questions will not be considered. Responses to questions received will be provided as an amendment to this solicitation. The Government may respond to questions received after the date and time specified at its discretion.

PREPARATION COSTS

This Request for Quotations (RFQ) does not commit the Government to pay for the preparation of a quotation.

STREAMLINED SOURCE SELECTION PROCESS

The Navy is soliciting interested sources in accordance with FAR 12.201-1, Simplified procedures, using the procedures and evaluation factors described in this solicitation. It is emphasized that this is intended to streamline the source selection and be minimally burdensome for both the Navy and vendors interested in competing for this requirement.

The Contracting Officer will make the source selection using the following two-step process:

STEP ONE

No later than 12:00 PM EST, 14 August 2026, interested sources must submit via email to samyar.s.bukovcan.civ@us.navy.mil and cc: martyn.t.

piggott.civ@us.navy.mil, on no more than two (2) pages, a description of their experience on prior contracts they consider most similar to the Performance Work Statement (PWS). Interested sources should use their judgement on how to best demonstrate through their two-page submission that they are a viable competitor. For example, an interested source with relatively limited experience related to the PWS could address how it has the commitment of key personnel or other contractors with more relevant experience.

The Contracting Officer will evaluate each submission and determine which interested sources are viable competitors for award. The Contracting Officer may communicate with competitors, without regard to the rules of FAR 15.2 concerning competitive range determinations and discussions, if such communications will enhance the Contracting Officer's determination of whether the quoter is a viable competitor for award. A determination that a competitor is nonviable does not necessarily mean that the Contracting Officer believes the competitor cannot successfully perform the PWS. A competitor could be determined to be nonviable because of their experience relative to other competitors. The Contracting Officer will notify those sources determined nonviable that they are eliminated from further consideration, and invite sources determined viable to submit a quote in response to Step-Two.

STEP TWO:

Upon completion of Step One, the Contracting Officer will invite those sources determined to be viable to provide a non-price and price quote as part of Step Two of the evaluation process.

Offerors (i.e., interested sources invited to submit Step Two submissions) shall follow the method of quote submission set forth in FAR 52.212-1, Instructions to Offerors-Commercial Products and Commercial Services, and its addendum and shall submit final quotes no later than 12:00 pm EST 27 August 2026. Offerors' quotes will be evaluated in accordance with FAR 52.212-2, Evaluation - Commercial Products and Commercial Services.

The contracting officer has broad discretion in establishing how quotations will be evaluated. For example, the contracting officer may perform a comparative evaluation of quotations. The evaluation procedures are not subject to part 15 or 14. Contracting officers are not required to have evaluation plans, score quotations, or establish a competitive range before communicating with quoters or soliciting revised quotations.

Continuation of Description

Miscellaneous text in this section has been modified to:

Performance Work Statement

Instructional Course Design, Maintenance, & Faculty Support

US Naval Community College (USNCC)

1.0 General Information:

The U.S. Naval Community College (USNCC) aims to advance the Navy's warfighting advantage and enhance operational readiness by providing world-class, naval-relevant education to a globally deployed force. USNCCIn 2024, began its partnership with higher education institutions to deliver a wide selection of academic degree programs to enlisted servicemembers. The hich has five courses, constitutes part of the degree curriculum at Partner Institutions. The USNCC Naval Studies Certificate, w five courses are: NAV101 Naval Ethics and Leadership, NAV102 Modern Naval History, NAV103 Naval Force Design, NAV104 U.S. National Defense Establishment and Civil-Military Organization, and NAV105 Introduction to Geopolitics (Capstone). In addition to the Naval Studies Certificate program, the US Naval Community College provides college level education courses to include, but not limited to English, Math, and Science.

2.0 Scope:

United States Naval Community College (USNCC) requires Instructional Course Design and Maintenance, and Faculty , for the development and continued maintenance and support for its new and existing courses and community sites support housed within the USNCC Learning Management System (LMS). Courses include credit bearing on non-credit bearing online asynchronous courses, personalized competency-based courses and modules, covering topics related to Naval Studies or other General Education related subject matters such as English, Math, and Science. Community sites will include student orientation, faculty training and online learning best practices. The online faculty and student hubs aid in building a virtual community outside the asynchronous curriculum. Ongoing maintenance will include routine upkeep of course sites, media, and content within courses and modules, as well as correcting missing, inaccurate, or broken content items.

2.1 Design, development, & maintenance of new and on-going USNCC fully online, credit bearing and non-credit bearing online asynchronous courses, personalized competency-based courses and modules covering topics related to Naval Studies are other General Education related subject matters.

2.2 Design, development, and maintenance of community sites which will include online courses to equip students with skills, strategies, and habits for success in online learning environments (traditional asynchronous & CBE) and faculty development sites for enhancing online teaching effectiveness (online pedagogy)

3.0 Tasks / Requirements:

Courses will consist of credit bearing on non-credit bearing online asynchronous courses, personalized competency-based courses and modules, covering topics related to Naval Studies are other General Education related subject matters. Community sites will include student orientation, teacher training and online learning best practices, online faculty and student hubs that help build community outside the curriculum. Ongoing maintenance will include routine upkeep of course sites, media, and content within courses and modules, as well as correcting missing, inaccurate, or broken content items.

3.1 Description of Services/Introduction: The Contractor shall propose solutions that provides for USNCC's course design, development, and continued maintenance solutions for the new and existing courses and community sites housed within the USNCC Learning Management System (LMS). The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform course design, development and continued maintenance of all new and current USNCC courses and community sites to be, housed within the USNCC LMS as defined in this Performance Work. The contractor shall perform to the standards in this contract.

3.2 Course Design: Collaborate with USNCC faculty, our Subject Matter Experts (SME), in the design of curriculum, ensuring alignment with learning outcomes and applying evidence based instructional design models and strategies in ensuring heightened student engagement, progression, persistence, completion, and retention. Deliverables guiding, documenting, and cataloging the design process will include design documents such as course design maps, storyboards, etc. Design would also include creating and maintaining community sites for faculty and students (faculty hub, student hub, orientation) which include but not limited to LMS training and best practices and strategies that support effective teaching and learning online in asynchronous credit-based and competency-based courses and modules. Expected Number of academic courses and community sites to be designed and developed will be no less than one (3-credit-bearing) course, and up to three (3 credit-bearing) courses in each academic year. In addition, the contractor shall provide additional options increments of up to two, not to exceed five per year of contract performance to allow for growth within the USNCC community sites and course development as student population increases.

3.3 Development & Maintenance: Using resources, personnel, facilities, tools, materials, the contractor in partnership with and guidance of USNCC faculty, will develop and maintain instructional content for all new and current USNCC courses and community sites which will include but not limited to text and multimedia artifacts (e.g., videos, graphics, animations, simulations, games); formative and summative assessments and associated rubrics aligned with and effectively assessing programmatic and institutional goals; learning activities that address the three types of contact in contact hours (Content, Peers, Faculty); instructor guides (best practices/strategies in teaching online) and learner handbooks (best practices/strategies in learning online) and resources, other supplementary course materials and resources as needed.

3.3.1 Preferred format: instructional content will include text-based instructional content, video lectures, interactive practice and assessment modules, micro-learning segments, scenario-based, game-based, or interactive simulations.

3.3.2 Length: all instructional content, including but not limited to text-based multimedia content, should be between 8-12 minutes in length. Assessment and practice length will vary depending on the nature of assessments and practice.

3.3.2.1 Tone and Style: Academic, informative, factual, conversational, in plain English.

3.3.3 Branding: in compliance with USNCC branding and all applicable Department of the Navy and Department of Defense rules and regulations for IT systems.

3.3.4 Assessment Requirements: Assessments will vary depending on the subject and discipline.

Types of assessments will include:

3.3.4.1 Formative Assessments: Knowledge checks and practice activities, discussions forums, mid-terms, etc.).

3.3.4.2 Summative Assessments (e.g., final exams, knowledge checks and practice, discussion forums, capstone projects etc.).

3.3.4.3 Authentic Assessments (e.g.: case studies, simulations, capstone projects, game-based assessments).

3.3.4.4 Peer Assessment (e.g.: peer reviewed essays and short assignments, group projects etc.

3.3.4.5 Assessment Rubric: create effective, empirically grounded rubrics to assess learning outcomes within courses and deploy rubrics aligned with institutional and accreditation needs.

3.3.5 Learning Management System (LMS) Integration: Build in and/or migrate course content into the designated LMS (e.g., Canvas, Moodle, Blackboard, etc.). Ensure content is SCORM/xAPI compliant if required. Conduct usability testing to verify functionality, accessibility, and mobile responsiveness.

3.4.1 Accessibility & Universal Design: Ensure all materials meet WCAG 2.1 AA accessibility standards. Incorporate Universal Design for Learning (UDL) principles to support diverse learners.

3.4.2 Quality Assurance: Review all deliverables for accuracy, completeness, and quality. Conduct peer reviews and/or pilot testing of course components. Submit QA report for review and sign-off before course launch.

3.4.3 Community Sites and Course Maintenance: Course maintenance shall include tracking and updating new and existing links. Identifying and updating modules of each course that did not meet learning objectives of the course approximately every 10 weeks. Updating up to 20% of total course content and/or as identified by USNCC Associate Dean or designee. Ensure all courses are in compliance with USNCC branding and all applicable Department of the Navy and Department of Defense rules and regulations for IT systems. Approximately 3-4 community sites and 7 course sites will need maintenance support per year.

(This number will increase/change as additional courses as added/removed to/from the USNCC course catalogue).

3.5 Project Management & Collaboration

3.5.1 Provide timelines, work plans, and regular design and development progress updates.

3.5.2 Attend scheduled planning and review meetings with internal stakeholders.

3.5.3 Incorporate feedback and revisions in a timely manner.

3.6 Helpdesk and Technical Support (Faculty & Students):

3.6.1 Learning Platform Support

3.6.1.1 Navigation assistance within the Learning Management System (LMS).

3.6.1.2 Help with accessing course content, submitting assignments, taking quizzes, and checking grades.

3.6.1.3 Troubleshooting course enrollment, course and content access, progress tracking, and content availability.

3.6.2 User Access & Account Support (including triaging with other support teams)

3.6.2.1 Assistance with login issues, password resets, and account setup.

3.6.2.2 Troubleshooting access problems due to browser, device, or network issues.

3.6.2.3 Support for Single Sign-On (SSO) and authentication processes.

3.6.3 Multimedia & Content Access

3.6.3.1 Support for video/audio playback issues, including buffering or loading errors.

3.6.3.2 Assistance with downloading/uploading files and viewing interactive content.

3.6.3.3 Compatibility checks across various devices and browsers.

3.6.4 Communication Tools Assistance

3.6.4.1 Help with forums, messaging systems, announcements, and email notifications.

3.6.4.2 Troubleshooting errors in communication between students and instructors.

3.6.5 Accessibility Support

3.6.5.1 Guidance on assistive technologies like screen readers, captions, and keyboard navigation.

3.6.5.2 Support to ensure course content meets accessibility standards (e.g., WCAG compliance).

3.6.6 Support Channels & Availability

3.6.6.1 Support via email, live chat, phone, web forms.

3.6.6.2 24/7 support or coverage during designated learning hours. Designated learning hours are 24/7 due to our students being posted all over the world.

3.6.6.3 During non-business hours, support provided within 12 hours of submitted request.

3.6.7 Reporting & Feedback

3.6.7.1 Regular reports on support usage, response times, and common technical challenges.

3.6.7.2 User feedback collection to improve services and enhance learning outcomes.

4.0 Minimum Personnel Requirements:

All contractor-provided personnel will be offsite. USNCC will provide subject matter expert and the contractor shall provide instructional design services. Instructional Design entity must possess at minimum:

4.0.1 7 years of demonstrated experience in developing online asynchronous and competency-based education (CBE) courses for accredited colleges and universities at an undergraduate level as well as military affiliated educational institutions.

4.0.2 7 years of experience in application of andragogical best practices in designing instruction for working adults evidence by 2 or more programs developed for this population.

4.0.3 7 years of demonstrated experience and expertise in designing and developing faculty development courses or programs aimed at enhancing online teaching effectiveness (online pedagogy) at accredited institutions.

4.0.4 7 years of demonstrated experience in designing and developing online courses to equip students with skills, strategies, and habits for success in online learning environments (traditional asynchronous & CBE).

4.0.5 7 years of demonstrated experience operating and maintaining a Learning Management System (LMS) at scale, including new course build and ongoing course maintenance, within a higher education or government training environment.

4.1 Compliance Matrix:

The Contractor shall provide a Compliance Matrix that cross correlates each of the requirements and maps them to the tasks the Contractor shall perform.

4.2 RACI Responsibility Chart:

The Contractor shall provide a Responsible, Accountable, Consulted, and Informed (RACI) Chart documenting the areas of responsibility for the key stakeholders for the program office.

5.0 Type of Contract Contemplated:

The Task Order CLIN Type shall be Firm Fixed Price (FFP).

6.0 Period and Place of Performance:

Period of Performance: Period of Performance shall be one (1) twelve-month base period plus four (4) twelve-month option years.

6.1 Place of Performance: All work will be performed in a virtual environment.

7.0 Deliverables:

COURSE DESIGN &

DEVELOPMENT (see attachment 1 for timeline)

Item No.

Deliverabl e Objective Due Date

By end of week 1 of

Project Plan

Identify and agree on timelines, project deliverables, communication and meetings schedule kick-off meeting

Course Design Map

Identify and articulate course learning outcomes (CLO) ensuring alignment with program learning outcomes (PLO)

Identify module and module topics

Design assessments and activities with CLOs

Design course content (lectures, multimedia, opportunities for engagement, etc.)

Ensure alignment of CLOs with module topic, instructional content, assessment, and activities

Identify and list ADA and UDL checklist items to ensure WCAG compliance during development of course artifacts

By end of week 4

Course Syllabus

Student facing course document listing all class participation and completion policies

By end of week 5

Multimedi a Design St oryboard

Describe all multimedia components within a course with special emphasis on opportunities for peer-to-peer engagement and interaction

By end of week 7

Course Shell

Partner with USNCC Ed Tech team to ensure course shells are in place

By end of Week 5

Multimedi a: Phase 1

Complete 25% of multimedia course artifacts and submit to USNCC stakeholders for review and approval

By end of week 7

Multimedi a: Phase 2

Incorporate Feedback from Phase 1 and complete development of remainder of the multimedia artifacts

By end of week 11

Instruction al Content:

Phase 1

Complete instructional content for modules 1 and 2 or 25% of a CBE module and submit to USNCC stakeholders for review and approval

By end of week 7

Instruction al

9 Content:

Phase 2 Incorporate Feedback from Phase 1 and complete development of remainder of the instructional artifacts By end of week 10

Finalize Syllabus

Incorporate any design changes in the course that occurred during the development phase into the syllabus and finalize by the end of week 11

QA

Evaluation Report

Conduct QA and submit QA report to USNCC for review and sign-off

Week 11 &

Course Launch

Week 12

COMMUNITY SITES &

COURSE MAINTENANCE

(see attachment 2 for timeline)

Item No. Deliverable Objective Due Date

1 Kick-off Meeting

Meet USNCC stakeholders (Faculty, Admin, and Ed Tech) and contractor POC and personnel

Review and Finalize maintenance and update process and schedule

Within 5 business days of award

2 Project Plan

Identify Course to update and/or redesign1

Identify courses for routine maintenance

Establish meeting cadence

By end of week 1 of kick-off meeting

Student Feedback Analysis Report (if applicable)

Gather and analyze student feedback to identify course/community site components, artifacts, functions, that need updates and/or revisions.

By end of week 2

Faculty Feedback Analysis Report (If Applicable)

Gather and analyze faculty feedback to identify course/community site components, artifacts, functions, that need updates and/or revisions.

By end of week 2

Student Services Feedback Analysis Report (if Applicable)

Gather and analyze Student Services feedback to identify course/community site components, artifacts, functions, that need updates and/or revisions.

By end of week 2

Contractor Audit and Stakeholder Feedback Report

Capture and aggregate findings from the various all stakeholder feedback

Capture and share contractor feedback of identified courses and community sites

Identify course/community site(s) components, artifacts, functions, that need updates and/or revisions

Identify future opportunities for gathering feedback data from all user groups

Audit Report reviewed and signed off by

USNCC

By end of Week 3

7 Task Checklist

Create checklist with all items that will be updated with task due date

Task list and due dates reviewed and signed off by USNCC

By end of Week 4

Completed Task checklist

Ensure all identified updates have been made and reflected on the course/community site(s)

By end of Week 6

QA Evaluation Report

Conduct QA and submit QA report to USNCC for review and sign-off

By end of week 7

COURSE

LAUNCH

By end of week 7

HELPDESK &

TECHNICAL

SUPPORT

Item No.

Deliverable

/Report Objective Due Date

Provide a license to Ticketing system

Ticketing system with ability to integrate and embed into USNCC's LMS, all other content shall be contained within the USNCC Faculty Hub.

Within (5) business days of award

Tech Support Contact Document

Identify pages within courses and community sites and student portals and other relevant pages where tech support contact information should live

Provide details for communication options such as web forms, email, and emergency support contacts for faculty and students requiring support services

End of week 1

Completed Tech Support Contact Document

Update all pages as identified in the contact document

Reviewed by USNCC stakeholders and signed off

End of Week 2

PRO

JEC

T M

AN

AG

EM

ENT

Item No.

Deliverab le

Objective Due Date

Kick-off Meeting

Meet USNCC stakeholders (Faculty, Admin, and Ed Tech) and contractor POC and personnel

Within 5 business days of award

Project Plan

The project plan will include:

- Deliverables

- Due Dates

Weekly Report

- Progress reports for design and development projects

- Tech support reports will include

a) # If tech support requests handles

b) Time taken to resolve request

c) Opportunities for improvement

- Progress reports for Community sites and course maintenance will include:

a) Nature of updates and changes made

b) Effectiveness and impact of updates and changes

First day of each week

Monthly Progress Meeting

USNCC stakeholders meet with vendor POC to discuss takeaways from:

- tech support weekly reports

- Course design development weekly reports

- Community sites and course maintenance weekly reports

Monthly[1]

Managem ent Control Plan

(MCP)

The MCP shall describe the organization, assignment of functions, duties, and responsibilities, management procedures and policies, and reporting requirements for the conduct of contractually imposed tasks, projects, or programs including milestone schedule and deliverables.

Submitted 2 weeks after project kick-off

Quality Control R equireme nts (QCP)

The QCP shall include, but is not limited to, (1) a control system covering services; (2) a checklist for inspection performance during scheduled/unscheduled inspections; and (3) a system for identifying /correcting deficiencies

QCP should be maintained through the contract performance period

Should be submitted no later than 10 days after notice of award.

The Review tool shall:

Review Tool

Allow other reviewers to collaborate and see any reviews in real time.

- Allow reviewers to assign comments or review to another member of review team, such as a supervisor or subject-matter-expert.

- Capture screen image or display page in link that can be opened and see the comment and associated page as it appeared at the time comment was made.

- Allow reporting function that shows all comments by date, or reviewer or keyword.

- Allow for collaboration and comments by developers to be entered and viewed by reviewers.

The review tool should be made available and in use throughout the contract

Project M anagemen t Collabor ation Tool

(PMCT)

At Minimum, the PMCT shall:

- Utilize a timeline view for project planning and status.

- Include a calendar view for goals and completions.

- Provide for various team roles and custom views based on role.

- Allow for and depict customized workflows.

- Show project task status using a dashboard that is based upon the user role.

- Allow for collaborative conversations between Government and Contractor staff.

- Utilize an intuitive and easy to learn interface.

- Allow feedback and track feedback.

The PMCT should be made available and in use throughout the contract

Quality A ssurance Surveillan ce Plan

(QASP)

The QASP will track on-time delivery, cost-control, and management on services contracted to the vendor.

The vendor will establish and maintain a QASP for each task order throughout the period of performance.

8.0 Other Requirements:

8.1 Security Requirements:

Contractor personnel who already have an active Secret (S) or Top Secret (TS) clearance that lasts through the duration of this TO will not need to go through a background investigation. For Contractor personnel without an S or TS security clearance, the Contractor shall conduct background investigations on these personnel for work that is unclassified and non-sensitive. The following minimum requirements must be met:

Must be either a US citizen or a US permanent resident with a minimum of 3 years legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and Must have a favorably completed National Agency Check with Written Inquiries (NACI) including an FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor's Security Representative must submit for all personnel each of the following:

SF-85 Questionnaire for Non-Sensitive Positions Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission) Original Signed Release Statements

The contractor shall ensure each personnel has a current favorably completed NACI or ensure successful FBI fingerprint results have been gained and investigation has been processed and completed and a determination made by DCSA. Failure to provide the required documentation at least thirty (30) days prior to the individual's start date may result in delaying the individual's start date. Contractor personnel must be able to pass a background check to obtain a contractor CAC card.

On a quarterly basis, the COR will submit a reconciliation report for eligible reimbursement costs associated with public trust investigation/clearance requests deemed outside the requirements of the contract.

The Contractor is responsible for required investigations in performance of this contract at the task order level (i.e., ALL initial, renewal, denied, etc.). The level of access will determine the type and cost of the investigation. OPM will invoice offeror for cost of personnel security clearances (including subcontractors) on a quarterly or semi-annual basis.

8.1.1 Personnel Security: Contractor shall be responsible for the cost of ALL required investigations in performance of this contract at the contract level.

8.1.2 Physical ecurity: S The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use.

8.1.3 IT ecurity: S All Contractors operating Federal information systems on behalf of a Federal Agency (including web hosting, LMS software development, and content provider development sites) shall comply with the requirements of the Federal Information Security Management Act (FISMA). This includes, but is not limited to, ensuring compliance with the training, testing and risk assessment requirements described herein. Compliance with FISMA shall be shown by demonstrating conformance with NIST SP 800-26, Security Self-Assessment Guide for Information Technology Systems and NIST SP- 53, Revision 4. In addition, any security standards or guidelines developed by NIST that are subsequently mandated as compulsory by the Secretary of Commerce for the purposes of ensuring compliance with the Federal Information Security Management Act, shall be complied with by the Contractor.

The contract shall comply with the following IT Security standards. It is the Contractor's responsibility to ensure the applicable standards are followed and utilize any revisions or replacement publication(s).

NIST SP 800-16:

http://csrc.nist.gov/publications/nistpubs/800-16/800-16.pdf http://csrc.nist.gov/publications/nistpubs/800-16/AppendixA-D.pdf http://csrc.nist.gov/publications/nistpubs/800-16/Appendix_E.pdf http://csrc.nist.gov/publications/nistpubs/800-53-Rev3/sp800-53-rev3-final_updated-errata_05-01-2010.pdf

NIST SP 800-53 Rev 4: http://csrc.nist.gov/publications/nistpubs/800-53-Rev3/sp800-53-rev3-final_updated-errata_05-01-2010.pdf

FISMA: http://www.fedcirc.gov/library/legislation/FISMA.html

NSA/CNSS Certification: http://www.nstissc.gov/Assets/pdf/4013.pdf

OMB Circular A-130 Appendix III: http://www.whitehouse.gov/omb/circulars/a130/a130appendix_iii.html

DoD policies 8510, 5000.01, 5000.2 8310.01 (as required for DoD customers)

The Government will not provide any additional GFE and GFI beyond those identified and mentioned above. Contractor personnel shall have the capabilities and resources required to complete the tasks described above. Contractor personnel shall provide their own access to a computer with built-in or external webcam, reliable high-speed (min 48 Mbps) broadband internet, headphones, microphone, and telephone (or cell phone) for communication with USNCC Course Leads or staff. Any additional items the Contractor personnel may desire to use shall be provided at their own expense.

The Contractor shall have the capability to adhere to the above security requirements for a Learning Management System (LMS) provider, LCMS provider, and systems software providers. Contractors for these products and services shall satisfy ALL Federal regulations and guidance for protection and transmission of Sensitive but Unclassified (SBU) data. These requirements are also intended to specifically satisfy the requirements for a "Trusted Host" as described in the Department of Defense (DOD) policy on the use of mobile code.

The contractor shall implement and maintain security measures aimed at preventing unauthorized access to the Government information systems and data, student data, infrastructure support systems, and telecommunication services supporting LMS internet websites. Data systems shall be secured and protected from remote intrusion, hackers, virus infections and service denial schemes.

8.2 Travel: No Travel is required, all work performed will be virtually.

8.3 Management Control Plan:

The Management Control Plan (MCP) is a supplemental document that shall serve as the "roadmap" or "blueprint" for the conduct of all requirements under this award. The MCP shall not authorize or provide approval for any task; only the Task Order shall authorize performance. In the event there is conflict between the MCP and the Task Order, only the Task Order shall take precedence. The MCP shall describe the organization, assignment of functions, duties, and responsibilities, management procedures and policies, and reporting requirements for the conduct of contractually imposed tasks, projects, or programs including milestone schedule and deliverables.

The contract partner shall develop a draft Management Control Plan (MCP) that shall be submitted with the proposal.

within Task Order Award and project kickoff, the contract partner shall provide a Final Draft MCP Within two (2) weeks that defines the functional team and describes how this team shall complete the tasks Based on government review and feedback, the final draft MCP shall be delivered within one week of receipt of government feedback.

The MCP shall provide the organization structure to include internal and external lines of communication that are deemed necessary to complete the tasks outlined in the PWS. The MCP shall include how to maintain acceptable quality standards as stated in Section 8.5.1 of this PWS. The MCP shall include phase-in and phase-out activities as necessary. The contract partner and Government shall review and update the MCP quarterly as needed.

8.4 Quality Control Requirements:

The Contractor shall establish and maintain a QCP throughout the contract performance period in accordance with contract requirements. The Contractor shall provide a QCP, which shall be used by the Contractor to control all aspects of the responsibilities within the performance of this contract. The QCP shall be submitted no later than 10 Days after notice of award. The QCP shall include, but is not limited to, (1) a control system covering services; (2) a checklist for inspection performance during scheduled/unscheduled inspections; and (3) a system for identifying/correcting deficiencies.

8.5 Review Tool:

The Government has unlimited rights to all documents/material produced under this contract. In accordance with FAR Part 27.4 and FAR clauses incorporated in this contract and Memorandum M-16-21 dated August 8, 2016, Federal Source Code Policy: Achieving Efficiency, Transparency, and Innovation through Reusable and Open-Source Software, agencies are to acquire and enforce rights sufficient to enable Government-wide reuse. These include rights to modify the code when contracting for the custom development of code to share the custom-developed code with other agencies except when exempt. Custom-Developed Code is code that is first produced in the performance of a federal contract or is otherwise fully funded by the Federal Government. It includes code, or segregable portions of code, for which the Government could obtain unlimited rights. It may include, but is not limited to, code written for software projects, modules, plugins, scripts, middleware, and APIs; it does not include code that is truly exploratory or disposable in nature. All documents and materials, to include the custom-developed source code of any software, produced under this contract must be provide the Government with unlimited rights for any purpose including to provide to Government contractors and the public. This right does not abrogate any other Government rights and if it conflicts with FAR clauses incorporated into this contract, the FAR clauses take precedence over this paragraph.

Tag the web/HTML page with reviewer and comment information.8.5.1 Allow other reviewers to collaborate and see any reviews in real time.8.5.2 Allow reviewer to assign comment or review to another member of review team, such as a supervisor or subject-matter-8.5.3 expert.

Capture screen image or display page in link that can be opened and see the comment and associated page as it appeared at 8.5.4 the time comment was made.

Allow reporting function that shows all comments by date, or reviewer or keyword. 8.5.5 Allow for collaboration and comments by developer to be entered and viewed by reviewers.8.5.6

8.6 Project Management Collaboration Tool:

Contractor shall provide Government access to a shared web-based project management collaboration tool (PMCT), such as Trello or similar. The PMCT shall allow Contractor to show project status information to USNCC staff (up to 25 persons) for milestone progress, sprint status, and other information as required. As minimum, the PMCT shall:

Utilize a timeline view for project planning and status.8.6.1 Include a calendar view for goals and completions.8.6.2 Provide for various team roles and custom views based on role.8.6.3 Allow for and depict customized workflows.8.6.4 Show project task status using a dashboard that is based upon the user role.8.6.5 Allow for collaborative conversations between Government and Contractor staff.8.6.6 Utilize an intuitive and easy to learn interface.8.6.7 Allow feedback and track feedback.8.6.8

8.7 Phase-In/Phase-Out Transition and Continuation of Services:

The outgoing contractor shall be responsible for providing a written transition plan to USNCC and for transitioning all deliverables and data resulting from this contract to the incoming contractor.

Transition plans shall provide for all transfer of Government owned software, intellectual property, content, data schema, documentation, systems authorities, data transfer (if required), administrative access and controls, customer agencies policies and documentation, customer agencies contact information, and all other information, content, or requirements for continued operation. The final transition plan shall be presented to the CO or COR for approval a minimum of 30 days prior to the end of the task order contract period. The COR or COR shall confirm with the customer agency the final transition plan for approval. At the sole option of the Government, the phase-in /phase-out periods will commence either 30 days prior to the expiration or immediately upon termination of the contract term, or any extension thereof.

9.0 Data Rights:

The Government has unlimited rights to all documents/material produced under this contract. In accordance with FAR Part 27.4 and FAR clauses incorporated in this contract and Memorandum M-16-21 dated August 8, 2016, Federal Source Code Policy: Achieving Efficiency, Transparency, and Innovation through Reusable and Open-Source Software, agencies are to acquire and enforce rights sufficient to enable Government-wide reuse. These include rights to modify the code when contracting for the custom development of code to share the custom-developed code with other agencies except when exempt. Custom-Developed Code is code that is first produced in the performance of a federal contract or is otherwise fully funded by the Federal Government. It includes code, or segregable portions of code, for which the Government could obtain unlimited rights. It will include code written for software projects, modules, plugins, scripts, middleware, and APIs; it does not include code that is truly exploratory or disposable in nature. All documents and materials, to include the custom-developed source code of any software, produced under this contract must be provide the Government with unlimited rights for any purpose including to provide to Government contractors and the public. This right does not abrogate any other Government rights and if it conflicts with FAR clauses incorporated into this contract, the FAR clauses take precedence over this paragraph.

10.0 Meetings: For all meetings, the contractor shall be responsible for providing meeting materials, and administrative and facilitation support. All meetings shall be conducted virtually.

Within thirty business days of contract award, the Government shall conduct a post-award 10.1 Post-award Kickoff Meeting:

kickoff meeting. (specific date and time to be mutually agreed-upon).

At the sole discretion of the Government, intermittent project status reviews will be 10.2 Intermittent Project Status Reviews:

conducted on an informal basis virtually at an agreed upon time.

Monthly status meetings to be conducted on the by the 10th business day of each month. 10.3 Monthly Project Status Reviews:

The Contractor is responsible for reporting the previous month's activities (including any risks, issues, or concerns, and actual or recommended actions for their mitigation), and projected activities for the following month.

The Government shall conduct quarterly program management reviews virtually, to 10.4 Program Management Review:

review the progress of the program, identify any risks, issues, or concerns, and provide feedback on the Contractor's progress and performance. The Contractor shall provide written data and verbal presentations as to the financial status of the USNCC Instructional Course Design Support contract, any identified any risks, issues, or concerns (and their mitigation or its plans for their mitigation.]

11.0 Quality Assurance Surveillance Plan: The Contractor will establish and maintain a QASP for the subsequent contract throughout the period of performance.

Deliverable Performance Standard

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