Construction Quality Assurance Surveillance Plan Matrix.pdf

ATTACHMENT A

Construction Standards

QASP Matrix

Deliverable or Service Requirement

Measurement/ Metric Performance

Standard Maximum Error Rate

Method of Surveillance

Procedures to be taken when performance standards are not met

Course Completion Report (per paragraph

5.1.10 of the SOW)

Accuracy

Timeliness

All class information required by the contract must be submitted to the COR

Within 30 calendar days of the completion of the course.

5%

Routine inspection

If course completion reports are not received within the specified time period, details will be recorded on “past performance report card”.

Student Critiques (per paragraph 5.1.10.1 of the SOW)

Quantity

The instructor shall collect critiques from at least 95% of the students in attendance.

5% Routine inspection/ Customer feedback

If student critiques are not received within the specified time period, details will be recorded on “past performance report card”.

Invoices (per paragraph

5.1.12 of the SOW)

Accuracy

Completed invoices will include the fixed price cost for the convenings taught, as well as any reimbursement for travel and per diem.

Within five (5) working days after return from travel.

If invoices are not received within the specified time period, details will be recorded on “past performance report card”.

Key Personnel (per paragraphs 7.1.1 and

7.1.4 of the SOW)

The contractor is required to provide instructors who meet the instructor qualifications of the contract and that these instructors remain constant throughout the duration of the contract to ensure continuity of the training.

0% Routine inspection Contractor shall make the necessary corrections either within 30 calendar days of notification or before the next class convening, whichever occurs first., details will be recorded on “past performance report card”.

Audits (per paragraph

9.2 of the SOW)

Timeliness The contactor’s course and instructors shall be audited periodically to ensure the accuracy of the information presented and the professionalism and competency of the instructor. Contractor shall make the necessary corrections

5% Routine inspection If recommended corrections are not incorporated as prescribed by performance standard, the Government will increase oversight, and will increase the frequency of classroom monitoring at the contractor’s expense.

either within 30 days of notification or before the next class convening, whichever occurs first.

Overall Contract Performance (per paragraphs 5.9 and 5.10 of the SOW)

Quality Overall contract performance of sufficient quality to earn a satisfactory or higher rating in the COR’s annual performance report.

1% Periodic Audits If contract performance is poor, the Government will increase oversight.

Method of