N0018921RZ032 released.docx

N0018921RZ032

Section A - Solicitation/Contract Form

SOLICITATION FORM

A.) Proposals are due on or before close of business (12:00 PM EST) on 05 March 2021.

B.) METHOD OF PROPOSAL SUBMISSION:

All proposals shall be submitted electronically via email as email attachments to vincent.conicelli@navy.mil. Any other method of delivery (e.g., hard copy, CD, thumb drive, portal, emailed hyperlink, etc.) will not be accepted. Proposals shall be received no later than the DATE and TIME FOR RECEIPT OF PROPOSALS specified above & elsewhere in the solicitation. Proposals shall comply with the detailed instructions for the format and content of the proposals contained herein; proposals that do not comply may be considered unacceptable and may render the proposal ineligible for award. All electronic files and versions of quotes shall be submitted in Adobe Acrobat, Microsoft Office Suite (Excel, Word) formats and be in an unlocked and searchable format. The quoter shall be responsible for ensuring that its submissions are virus free.

C.) The point of contact for this solicitation is:

Vincent Conicelli

(215) 208-5817 vincent.conicelli@navy.mil

D.) In order to maintain the Navy’s scheduling requirements, questions concerning the subject RFP shall be submitted in writing to the attention of Vincent Conicelli at NAVSUP Fleet Logistics Center Norfolk Philadelphia Office at vincent.conicelli@navy.mil no later than the 12:00PM EST 10 days after issuance of the solicitation.

Section B - Supplies or Services and Prices

Technical Services Support

CPFF

FOB: Destination

MILSTRIP: N1OPNAV20200630

PURCHASE REQUEST NUMBER: N1OPNAV20200630

PSC CD: DF01

MAX COST

FIXED FEE

TOTAL MAX COST + FEE

Travel

COST

IAW JTR. In support of CLIN 0001 FOB: Destination

MILSTRIP: N1OPNAV20200630

MAX COST

ODCs

COST

Other Direct Costs. In support of CLIN 0001 FOB: Destination

MAX COST

CPFF

IAW FAR 52.217-8

FOB: Destination

MAX COST

FIXED FEE

TOTAL MAX COST + FEE

COST

IAW JTR. In support of CLIN 1001

IAW FAR 52.217-8

FOB: Destination

MAX COST

COST

Other Direct Costs. In support of CLIN 1001

IAW FAR 52.217-8

FOB: Destination

MAX COST

CLAUSES INCORPORATED BY REFERENCE

LEVEL OF EFFORT

LEVEL OF EFFORT (COST TYPE CONTRACT) (MULTIPLE AWARD IDIQ) (SEP 2015)

(a) The Estimated Total Hours to be ordered under this MAC program during the program’s ordering period is based upon the following levels of effort for the base and option ordering periods, respectively:

**SEE SECTION C**

(b) For the purposes of paragraph (e) below, the Estimated Total Hours shall be the number of hours associated with the base ordering period as increased by the number of hours associated with any exercised option ordering periods.

(c) The Estimated Total Hours include overtime and subcontracting hours but exclude holidays, sick leave, vacation days and other absences.

(d) CPFF task orders resulting from task order solicitations may be either term or completion type. The number of hours expended per month under each resulting term-type task order shall be commensurate with the pursuit of performance of the task order’s statement of work, provided that such fluctuation does not result in the utilization of all the task order hours prior to the expiration of the task order. The number of hours for any labor category may be utilized by the contractor for any other labor category if necessary in performance of the contract.

(e) The Contracting Officer may place orders in excess of the MAC program’s Estimated Total Hours until the MAC program’s total estimated cost has been expended. The Contracting Officer may also place orders in excess of the MAC program’s total estimated cost until the MAC program’s Estimated Total Hours have been expended. In no event, however, will the Contracting Officer, pursuant to this paragraph (e), place orders in excess of the MAC program’s Estimated Total hours if the Contracting Officer has placed orders in excess of the MAC program’s total estimated cost. Nor will the Contracting Officer, pursuant to this paragraph (e), place orders in excess of the MAC program’s total estimated cost if the Contracting Officer has placed orders in excess of the MAC program’s Estimated Total Hours. The Contracting Officer may extend the MAC contracts’ periods in order to place orders up to the MAC program’s total estimated cost and the Estimated Total Hours.

(f) If at any time during this contract the contractor expends in excess of 85% of the available estimated manhours of direct labor (at the individual contract and task order levels), the contractor shall immediately notify the Contracting Officer in writing. Nothing herein shall be construed to alter or waive any of the rights or obligations of either party pursuant to the clause entitled “Limitation of Cost” and/or “Limitation of Funds.”

(g) For any resultant fixed-price task orders, the hours proposed shall be considered against the MAC program’s Estimated Total Hours.

LEVEL OF EFFORT – TASK ORDER

LEVEL OF EFFORT – TASK ORDER PERFORMANCE

It is understood and agreed that for each CPFF task order issued under this contract, the number of hours and the total dollar amount for each labor category specified in the task order are estimates only and shall not limit the use of hours or dollar amounts in any labor category which may be required and provided for under an individual task order. Accordingly, in the performance of any CPFF task order, the contractor shall be allowed to adjust the quantity of labor hours provided for within labor categories specified in the order provided that in so performing the contractor shall not in any event exceed the ceiling price restrictions of any order, including modifications thereof.

PAYMENT OF FIXED FEE UNDER CPF

PAYMENT OF FIXED FEE UNDER CPFF TASK ORDERS (MULTIPLE AWARD INDEFINITE DELIVERY, COST PLUS FIXED FEE TASK ORDERS)

(a) This contract is one of a set of Multiple Award Contracts (MAC). The fixed-fees established in the individual contracts are estimates only. The total Fixed Fee to be paid under any individual contract is the sum of the Fixed-Fees identified in any resultant CPFF task orders awarded to the individual contract holder. Fixed-price task orders do not impact the total fixed-fee to be paid under this clause.

(b) For CPFF task orders, the Government shall make monthly payments at the fixed fee payout rate established in accordance with paragraphs (1) and (2) below, for each task order direct labor hour invoiced by the contractor. The CPFF task order fixed-fee and fixed-fee payout rates shall be established as follows:

(1) Non-Competitive CPFF Task Orders - The fixed fee payout rate for non-competitive task orders to be paid under any individual task order will be the hourly fee rate determined by dividing MAC solicitation’s Estimated Total Hours by the individual contractor’s proposed fixed fee for the award of the MAC contract. The task order fixed-fee shall be calculated by multiplying the task order level of effort by the below hourly fixed-fee payout rates –

Year/CLIN Total Fee Hours Fixed Fee/Hour

1/0001 2/0001 3/0001 4/0001 5/0001 6/1001

(2) Competitive CPFF Task Orders – The fixed-fee for competitive task orders shall be established by the competitive solicitation process. The maximum fixed fee percentage an individual contractor shall quote in response to any competitive CPFF task order solicitation is the fixed fee percentage that contractor proposed for the award of the MAC contract calculated in the same manner used for the proposal for the contract. However, the contractor is free to propose a lower fee percentage rate than that contractor proposed for the award of the MAC contract. The fixed fee payout rate under each competitive CPFF task orders shall be calculated by dividing the proposed fixed fee amount for that task order by the task order’s estimated level of effort.

(c) If substantially fewer than the estimated hours established in any task order are employed in the performance of that task order, then the fixed fee amount for the task order shall be equitably reduced to reflect the reduction of work.

(d) All payments shall be in accordance with the provisions of FAR 52.216-8, “Fixed Fee,” and FAR 52.216-7, “Allowable Cost and Payment.” The total of all such payments shall not exceed eighty-five (85%) percent of the fixed fee specified under each applicable delivery/task order. Any balance of fixed fee due the contractor shall be paid to the Contractor, and any over-payment of fixed fee shall be repaid to the Government by the Contractor, or otherwise credited to the Government at the time of final payment.

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

Performance-Based Work Statement for Technical Services Support (TSS) 2 Contract for MyNavyHR Enterprise 15 December 2020

1. Introduction

The Chief Information Officer (CIO) for the MyNavyHR enterprise (OPNAV N16) is responsible for executing the development and sustainment of all information technology (IT) capabilities supporting OPNAV N1. Responsibilities of the CIO include oversight of Deputy CIOs at the Echelon II/III level for BUPERS/NPC, CNRC, and NETC commands. The CIO ensures the IT architecture, solutions, data and operational performance efficiently meet the evolving mission and business needs across the entire MyNavyHR enterprise.

The Office of the Deputy Chief of Naval Operations (OPNAV) MyNavyHR (N1) Division is located in Arlington, VA. N1’s mission is to anticipate Navy warfighting needs, identify associated personnel capabilities, and recruit, develop, manage, and deploy those capabilities in an agile, cost-effective manner. N1 is the Echelon I command.

The Bureau of Naval Personnel (BUPERS) as the parent to Navy Personnel Command (NPC), located in Millington, TN, is a subordinate command to N1 that serves as the Human Resources (HR) division for the Navy. BUPERS/NPC is an Echelon II command.

The Naval Education and Training Command (NETC) is a subordinate command to N1 that is responsible for training, education and professional development of the Navy's 400,000 active duty and reserve Sailors through accession, continuing education, and advancement training. NETC is located in Pensacola, Florida. NETC is an Echelon II command.

Commander, Navy Recruiting Command (CNRC) is a subordinate command to N1 and is located in Millington, TN. CNRC’s mission is to recruit both officer and enlisted, active and reserve sailors to meet all manning needs for the US Navy. CNRC is an Echelon III command.

To serve the 21st century sailor, N1 (and subordinate commands) deploys over fifty Information Systems (IS) that serve various functions, including personnel records management, recruiting, training, and logistics. The IS requires lifecycle support that includes production, sustainment, maintenance, and assurance.

2. Background

The N16 CIO is charged with ensuring that the IT architecture, solutions, data and operational performance efficiently meet the evolving mission and business needs of the MyNavyHR enterprise and the implementation of the Information System (IS) transformation across the MyNavyHR enterprise in coordination with the Deputy CIOs at BUPERS/NPC, CNRC, and NETC. These Echelon II/III elements are responsible to develop and sustain legacy IT capabilities while implementing organizational transformation from legacy to the optimized IS construct. The MyNavyHR Chief Data Steward is tasked with incorporating processes, policies, guidelines and responsibilities for the administration of data, information and Application Programming Interface (APIs) in order to acquire, control, protect, deliver, and enhance the value of data and information across the MyNavyHR enterprise.

To accomplish its mission, OPNAV N1 has developed, and is operating, numerous Information Management and Information Technology (IM/IT) systems. N1 also acts as the Navy-wide functional sponsor for MyNavyHR IM/IT resources. N1 seeks to transform and enhance the Navy personnel system from "hire to retire" for active, reserve, retirees, and dependent personnel by eliminating redundancies and streamlining the IS. The streamlining process will require ongoing sustainment and program support services for legacy IS as well as acquiring the agile support necessary to implement the new IS for the proposed end-state. The contractor may be required to sustain the following existing legacy systems, as well as sustain systems within optimized IS construct. It should be noted that the systems within the optimized IS construct may have different names than the legacy systems listed below.

3. Scope

N1 requires technical support services for N16 CIO statutory oversight responsibilities, which includes IT Enterprise Architecture (EA), Portfolio Management (PfM), Governance Operations, and IM/IT Requirements Management.

The effort will encompass all aspects of N16 CIO and IM/IT Requirements at the Echelon I level, as well as at the Echelon II/III level at BUPERS/NPC, CNRC, and NETC. The support will require direct interaction with action officers and program managers across the MyNavyHR enterprise as well as all other Navy Enterprises and Enablers to support N1 IM/IT responsibilities. In addition, support will require the analysis and refinement of legacy IS sustainment and the sustainment of the optimized IS construct. Finally, the contractors will provide a continuum of on-site and off-site support to N1’s action officers, program managers and analysts at all echelon levels, for multiple commands, and at multiple geographic locations.

The contractor shall provide support in ten (10) core functions: (1) CIO Strategic Support, (2) Data and Information Management, (3) Engineering Support, (4) IT System Support, (5) Network Support, (6) Information Assurance (IA)/Cyber Security, (7) Enterprise Business Intelligence (BI)/Enterprise Business Analytics, (8) Software Analysis, (9) Hardware Maintenance and Development, and (10) Business Process Reengineering (BPR).

4. Tasks

4.1. CIO Strategic Support

4.1.1. Provide effective strategy development and deployment support, in a structured form, that is customer and capability driven, results in a clear vision, and defines a set of business objectives for managing and maintaining a technical architecture, project management support, advanced analysis support, and monitoring CIO business operations across the enterprise.

4.1.2. Assist the MyNavyHR CIO in providing day-to-day project management support for MyNavyHR IT system schedules and projects including coordination of initiatives, schedule management, and reporting and tasks performed in accordance with the principles established by the Project Management Institute (PMI).

4.1.3. Provide extensive IT research and analysis support and business case analysis of MyNavyHR IM/IT/business process infrastructure

4.1.4. Conduct on-going reviews of current operating model and processes by functional area and provider organizations

4.1.5. Deliver enterprise architecture (EA) strategic support to describe and document the current and desired relationships among business and management processes and IT in order to provide a strategy to enable MyNavyHR to support its current state and act as the roadmap for transition to its target environment.

4.1.6. Provide quick reaction programming and manpower analysis in support of external, Department of Defense (DoD), Secretary of the Navy (SECNAV), CNO, Financial Management and Comptroller (FM&C), or other OPNAV requests.

4.1.7. Provide portfolio management (PfM) of IT investments across the MyNavyHR enterprise, furnish analysis and artifacts that will support Planning, Programming, Budgeting and Execution (PPBE), and provide analysis in support of strategic guidance and policies.

4.1.7.1. Facilitate the coordination, development, and implementation of information management/information technology (IM/IT) Portfolio Management Methodology.

4.1.7.2. Develop and use Architecture Products to support the day to day business process of Portfolio Management, to include:

4.1.7.2.1. Enterprise IT Asset Discovery and Analysis

4.1.7.2.2. Provide training to stakeholders for work products development and portfolio reduction

4.1.7.3. Perform analysis of systems, applications and processes, and provide results and metrics.

4.1.7.4. Develop Systems Architecture products, Process Models and views, Data Models and views.

4.1.7.5. Build and Validate As-Is and To-Be Models. Models will conform with the Business Process Model and Notation (BPMN)

4.1.7.6. Facilitate the capture of business processes through business process modeling techniques used by MyNavyHR functional experts to communicate their desired business process and review models to ensure compliance with process modeling Business Process Modeling Notation (BPMN) primitives. BPMN Primatives (common vocab and design patterns) is the Defense Department Business Transformation Agency solution, which is a graphical representation for specifying business processes in a workflow. It provides architects and engineers a unified language that translates user requirements into a format that developers understand.

4.1.8. Plan and manage governance operations and coordinate oversight of management controls for data and information, business process reengineering, IM/IT requirements, configuration control boards, and program review boards.

4.1.8.1. Establish control procedures, manage schedules and attendance for key decision boards, and monitoring alignment of activities against IT strategy and plans.

4.1.8.2. Enable effective governance, informed decision-making, stakeholder management, and enable executive level change management.

4.1.8.3. Provide IM/IT requirements identification, tracking, and integration support to ensure Fleet and Requirements Officer priorities and objectives are fully articulated

4.1.8.3.1. Review, analyze, document and monitor consolidation, migration, development, implementation, and termination efforts, consistent with Navy, Joint, and DoD Enterprise goals and objectives and report all deviations from plan.

4.1.8.3.2. Ensure requirements are aligned with OPNAV N1 strategic guidance.

4.1.8.3.3. Ensure requirements are synchronized with and leveraged across all MyNavyHR IT programs.

4.1.8.4. Conduct reviews and provide analysis of all related Joint Capability Integration Development System (JCIDS) initiatives and associated documents to ensure all JCIDS documents will meet established DoD, Joint, and Navy requirements.

4.1.9. Establish and maintain CIO office Plan of Action and Milestones (POA&M) for all projects.

4.1.9.1. Identify key program milestones and stakeholders

4.1.9.2. Validate compliance with external milestones and requirements, and facilitate program office resource management.

4.1.9.3. Identify specific responsibility for all deliverable actions.

4.1.10. Establish and maintain a risk management program, to include a risk-tracking database. Analyze the Government’s established risk criteria, identification of program risks, and tracking of risk mitigation efforts.

4.2. Data Management

4.2.1. Enable the Chief Data Steward in data management program efforts by planning, execution and oversight of policies, practices and projects that acquire, control, protect, deliver, and enhance the value of data and information assets in the areas of data governance, data modeling and design, data storage, data security, data integration and interoperability, document and content management, reference and master data, data warehousing and business intelligence, metadata, data quality, data architecture management, information management, and API lifecycle management.

4.2.2. Perform required functional analysis of all Navy system data considered for inclusion in the Authoritative Data Environment (ADE).

4.2.3. Review assigned data transfer architectural documents coordinate with the EIM data transfer program manager as necessary to resolve problems.

4.2.4. Document and retain all interfaces and data element transfers in support of business processes which result from all IS functional requirements changes and system acquisition.

4.2.5. Work with requestors to fill out, update, review, and validate continuity between Interface Controls documents (ICDs) and the supporting compliance review checklist and System View-6 (SV-6) “Systems Resources Flow Matrix , and escalate any problems to the EIM data transfer program manager.

4.2.6. Provide support to the MyNavyHR CIO leadership in the authorization and control (planning, monitoring, and enforcement) over the management of data and information assets.

4.2.7. Design, implement, and maintain solutions to meet the data and information needs of the enterprise.

4.2.8. Plan, control, and support structured and unstructured data assets across the data and information lifecycle, from creation and acquisition through archival and purge.

4.2.9. Provide support in defining the data needs of the enterprise, and assist in designing the master blueprints to meet those needs.

4.2.10. Coordinate and implement data and information warehousing and business intelligence planning, implementation, and control processes to provide decision support data and support for knowledge workers engaged in reporting, query and analysis.

4.2.11. Plan, implement, and control activities to store, protect, and access data found within electronic files and physical records to include graphics and images (e.g. scanned service record documents); allow easy access to high quality, integrated Meta-Data; and apply quality management techniques to measure, assess, improve, and ensure the fitness of data for use.

4.2.12. Develop, create, support and review packages, schemas, views and other database code to ensure systems security, stability and performance requirements prior to deployment.

4.2.13. Maintain required API, Initial Capability Documents (ICDs), System Views, and other applicable documents for all applications and databases and ensure all data transactions meet the requirement of Enterprise Information Management.

4.2.14. Provide support for the analysis of data received and / or transmitted through external and internal electronic interfaces with other system.

4.2.15. Use DON Application Database Management System (DADMS) to track and manage applications and gather required information from applicable management systems/databases, format data for reports/presentations, and present reports

4.2.16. Provide Business Intelligence development and administrative support to assist programmers and end users in the proper operation and modification of subject application; develop applications and data reporting capability within subject application.

4.2.17. Plan, control, and support API management across the API lifecycle, from Planning and design to the retirement of an API.

4.3. Engineering Support

4.3.1. Provide support in planning, development, and implementation of enterprise technology insertion/implementation projects across the domain.

4.3.2. Provide support to enterprise business owners with planning and conducting user acceptance test activities and define, acquire, and manage required resources.

4.3.3. Coordinate software test and evaluation activities, in accordance with DoD-STD-2167A, Defense Systems Software Development, to validate engineering and performance data at the system, subsystem, and component level.

4.3.4. Perform test planning, test design, test operations and support, preparing change requests on anomalies discovered, and reporting of test results.

4.3.5. Maintain System Engineering Plans (SEPs) for each application.

4.3.6. Integrate, install, and burn-in computer/network components as well as support all functions associated therewith (i.e., board swapping, performance testing, test and evaluation, and cabling).

4.3.7. Provide support in large-scale architecture planning, to include solutions development and deployment across geographically dispersed training sites, enterprise operational teams with staging, installation and deployment of IT resources/equipment to support the transition of an engineered solution to a resulting implementation state.

4.4. IT System Support

4.4.1. Submit technical solutions and procedures or policies that may define one or more configuration items, associated processes, or test procedures and can include schematics, specifications, software configuration documentation, interface control documentation, and quality assurance provisions.

4.4.2. Ensure applications are compatible with current external commands and systems while confirming system compatibility with future interfaces in accordance with MyNavyHR CIO guidance and task order specific.

4.4.3. Configure, install, evaluate, customize, and maintain systems common use software (i.e., operating system, data base management aids, file management/data management, storage, models, retrieval protection, data communications, and distributed data base applications).

4.4.4. Provide development support using one or multiple productivity tools (e.g. Kofax, MS Office, Adobe pro, IBM WebSphere, etc.), and assist with the preparation and maintenance of documentation pertaining to application systems development, operation and user support.

4.4.5. Perform all system administrative functions such as maintaining procedures for backups/restore, documentation, system configurations, user account administration, etc.

4.4.6. Provide system analysis support for hosted applications by refining/clarifying requirements, coordinating development-testing activities, designing and implementing software programming changes, and documenting post deployment results to ensure performance is deemed acceptable and appropriate.

4.4.7. Provide system integration support for system problems, high-level system development and technical support and development of products that interface with computer operating systems and MyNavyHR Defense Business Systems (DBS) for performance evaluation.

4.4.8. Test code changes for both functional requirement and usability prior to deployment to the test environment.

4.4.9. Analyze overall IT system and alternatives for functionality and identify efficiencies.

4.4.10. Provide support for local physical and virtual workstations, file servers and print servers.

4.5. Network Support

4.5.1. Provide network connectivity, boundary protection, access control, and domain support to network users and MyNavyHR assets that reside in both Unclassified and Classified environments to include Classified Naval Nuclear Propulsion Information (NNPI).

4.5.2. Identify, analyze, and resolve network problems and installation, connection of workstations as well as network testing, user documentation, and administrator and user training.

4.5.2.1. Maintain and provide assistance with Video teleconferencing (VTC) hardware and software.

4.5.2.2. Assist with the deployment of technology devices by coordinating with NMCI for connectivity to the Network.

4.5.2.3. Provide support for the research, analysis, design, development, documentation, testing, and deployment of network modifications.

4.5.3. Develop and maintain configuration documentation (such as installation guides for images and application, configuration guides for servers and workstations, work breakdown structure) and provide artifacts for the development of the required certification and accreditation packages, quality assurance of compliance posture and is responsible for maintaining compliance with licensing agreements.

4.6. Information Assurance/Cyber security

4.6.1. Maintain current operating system and application patches to include operating systems, applications, Information Assurance Vulnerability Alert (IAVA), Information Assurance Vulnerability Manager (IAVM) and other mandated DoD/DoN requirements.

4.6.2. Information System Security and Support Management (ISSM) Services: Develop, review, evaluate, and submit Assessment and Authorization (A&A) support packages for all eligible Information Systems, enclaves, networks and applications hosted and/or supported.

4.6.2.1. Design and implement all phases of Risk Management Framework to include Categorize System, Select Security Controls, Implement Security Controls, Assess Security Controls, Authorize System, and Monitor Security Controls.

4.6.2.2. Support Assessment and Authorization of enterprise legacy systems for NMCI, to include Information Security Support (IA/PII Policy compliance, Incident Investigation Support, Compromise).

4.6.2.3. Develop Cyber IT/CSWF Qualification Program (Cyber IT/CSWFQP) procedures, processes, and process improvements.

4.6.2.4. Provide support for the Center for Information Warfare Training (CIWT) Risk Management Framework processes, which includes a requirement to access Sensitive Compartmented Information Facilities, Controlled Access Areas and Top Secret SCI networks and provide Assessment and Authorization (A&A) support for TS SCI information systems at Corry Station, Pensacola, FL.

4.6.3. Provide support to establish/update/maintain measures necessary to protect the confidentiality, availability, integrity, authenticity and non-repudiation of IT enterprise assets to ensure information is protected against unauthorized access, disclosure, misuse, disruption or modification.

4.6.4. Provide support for administrative requirements to include formal and informal security documentation by Network Administrator, PMs, TMs and Application Owners.

4.7. Enterprise Business Intelligence (BI)/Enterprise Business Analytics

4.7.1. Support the MyNavyHR Enterprise in developing and utilizing strategies and technologies for data analysis of OPNAV business information including historical, current and predictive views of operations, reporting, online analytical processing, analytics, data and process, and predictive and prescriptive analytics.

4.7.2. Enable access of data from legacy applications as well as the integration of that data with future Navy data sources.

4.7.3. Support implementation of BI strategies by providing expert knowledge of system and security architecture, database design, and system development.

4.7.4. Provide Business Objects Business Intelligence development and administrative support to assist programmers and end users in the proper operation and modification of subject applications; develop applications and data reporting capability within subject applications.

4.7.5. Assist the MyNavyHR CIO and Deputy CIO by providing analysis that supports evaluation of proposed system changes in order for the Government to conduct various cost benefit analyses relative to business process changes, productivity gains, operational efficiencies, and other cost advantages.

4.7.6. Facilitate Knowledge Management.

4.7.6.1. Provide support to Information Assurance (IA) personnel in keeping the IA documentation up to date; create and maintain standardized procedures for acceptance of applications into the Data Center architecture.

4.7.6.2. Create and maintain data dictionaries, software release notes, and source code for each authorized system; work with external project coordinators to complete and deliver documentation per project requirements and timelines.

4.7.6.3. Provide support with the development of user training and the development of users on-line frequently asked questions (FAQ) or other on-line instruction manuals

4.7.6.4. Maintain System Engineering Plans (SEPs) for each application.

4.7.6.5. Translate IT technical requirements and solutions into concise presentations and communicate IT technical requirements for government leadership.

4.7.6.6. Maintain a broad understanding of the business units and IT tools used to effectively integrate requirements of the command to meet the mission responsibilities.

4.7.6.7. Utilize the Change Management library for collecting, filing and tracking all documentation associated with Information Technology Programs of Record (POR) for legacy systems as directed.

4.8. Software Analysis

4.8.1. Identify, analyze, and resolve software problems resulting from installation, connection and integration with workstations, and supporting software testing, and administrator and user training.

4.8.2. Provide system integration support for high level system software development and technical support, development of software products to interface with computer operating systems and MyNavyHR Defense Business Systems (DBS), installation and maintenance of system software, system software testing/performance evaluation.

4.8.3. Prepare project cost estimates for government leads that assess all aspects of project completion that includes software requirement gathering, development, test plans and deployment activities.

4.8.4. Analyze software for efficiencies and identify improvements.

4.9. Hardware Maintenance and Development

4.9.1. Ensure scheduled preventive maintenance is performed in compliance with equipment technical manuals and manufacturer’s specifications and dependent on individual task orders.

4.9.2. Prepare project cost estimates for government leads that assess all aspects of project completion including requirement gathering, hardware purchases, testing and deployment activities.

4.9.3. Identify, analyze, and resolve hardware problems such as installing cable systems, connecting and integrating technology devices, equipment and system testing, user documentation and training.

4.9.4. Perform and maintain equipment inventory, track and analyze maintenance service requirements and develop a maintenance plan that incorporates cost, schedule, risk, and performance requirements.

4.9.5. Provide analysis support in order for the Government to perform the evaluation of current and future technology alternatives (i.e., platform, virtualization, storage, networking, etc.) against cost, schedule, risk, and performance requirements to support technology.

4.9.6. Communicate with cross-functional teams to engineer cost-effective, architecturally compatible solutions to meet training mission goals and objectives.

4.10. Business Process Reengineering (BPR)

4.10.1. Ensure comprehensive program management support for strategic planning, change management, data architecture development and support services, functional data management and governance support for BPR.

4.10.2. Provide support to enterprise business owners with planning and conducting user acceptance test activities and define, acquire, and manage required resources.

4.10.2.1. Coordinate software test and evaluation activities, in accordance with the Defense Acquisition Guidebook, Chapter 6 and 8, to validate engineering and performance data at the system, subsystem, and component level.

4.10.2.2. Provide support with test planning, design, operations, and support and reporting of results.

4.10.2.3. Prepare change requests on anomalies.

4.10.2.4. Effectively engage at all organizational levels in order to facilitate decomposition of the “As-Is” state into the “To-Be” construct by clearly communicating the reason for change, customer value propositions, and business objectives.

4.10.2.5. Perform cost capture and analysis of current “As-Is” business processes and data flows, encompassing a wide range of activities, including planning, scheduling, and coordinating events with SMEs.

4.10.2.6. Conduct data analysis in support of business process mapping, architecture, and migration of data to integrated systems, applications, and databases.

4.10.2.7. Support requirements gathering, documentation, and traceability verification of functional business and data requirements needed for a business system to deliver a desired capability.

4.10.2.8. Assess, coordinate, and construct BPR efforts, which are focused on business processes that directly drive or provide data for pay business process priorities.

4.10.3. Provide transitional support by providing…