PastPerformanceInfoForm.doc
DOC document 33 KB Posted
- Attached to
- My Navy Career Center (MNCC) Contact Center
- Solicitation number
- N0018919RZ014
About this file
This document outlines a federal contract opportunity for contact center services to support the My Navy Career Center. The Naval Supply Systems Command intends to award an indefinite-delivery, indefinite-quantity contract to operate a customer contact center on behalf of the Navy Personnel Command. The contact center will handle approximately 5 million inquiries annually across various channels regarding personnel, pay, and career-related questions from sailors, veterans, and their families. Services will include developing and maintaining standard operating procedures, responding to customer requests by phone, email, chat and other means, and supporting administrative functions as directed. Performance is expected to begin on April 1, 2018 at locations in Millington, Tennessee and Norfolk, Virginia. The contract will be set aside for small businesses and awarded using best value tradeoff procedures. The proposal deadline will be published in the forthcoming solicitation on November 21, 2018.
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Other files
| File | Type | Posted |
|---|---|---|
| N00189-19-R-Z014_MNCC_RFP_Amend_05.docx | DOCX document | |
| N00189-19-R-Z014_MNCC_RFP_Amend_04.docx | DOCX document | |
| SF1408-14b.pdf | ||
| N00189-19-R-Z014_MNCC_RFP_Amend_03.docx | DOCX document | |
| N00189-19-R-Z014_MNCC_RFP_Amend_02.docx | DOCX document | |
| N00189-19-R-Z014_MNCC_RFP_Amend_01.docx | DOCX document | |
| QASP_-_MNCC.doc | DOC document | |
| CAP_-_Cost_Type_IDIQ_-_MNCC.doc | DOC document | |
| N00189-19-R-Z014_MNCC_RFP.docx | DOCX document |
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Text version
Current As Of: 06/17/2008
| PAST PERFORMANCE INFORMATION FORM |
| Form ___ of ___ |
Name of Quuter:
Contract Number, order number, or identifier:
Customer Name & Location:
Customer Point of Contact (Name & Title):
Telephone Number (PLEASE VERIFY):
and e-mail address
Total dollar amount for this effort during the past five (5) years:
(For ordering vehicles, show both the annual estimated contract amount and the amount of orders actually performed):
(Show calendar year and dollars)
Number of personnel (FTE) performing per year (avg.):
| Period of Performance: |
| From: |
To:
Detailed description of the work performed sufficient to demonstrate the relevance of the reference to the solicitation:
Quality, delivery, or cost problem(s); corrective action(s) taken; and effectiveness of the corrective action(s):
Subcontractor(s) Utilized in Performance of this contract, description of the extent of work performed by subcontractor(s), along with annual dollar value of all subcontracts:
File details come from the government source that posted it. Updated .