N00189-19-R-Z014_MNCC_RFP_Amend_01.docx

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My Navy Career Center (MNCC) Contact Center
Solicitation number
N0018919RZ014
Issued by

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This document provides details for a federal contract solicitation to acquire services to support the My Navy Career Center Contact Center. The solicitation seeks to obtain contact center labor to operate tier 1 and tier 2 customer service support for Navy Personnel Command and expand support to the Navy's Manpower, Personnel, Training and Education enterprise. Services required include operation of a customer relationship management solution and integrated telephony capability provided as government furnished equipment. The contact center must operate using industry standard methods and commercial best practices to respond to various Navy human resources service requests. Proposals are due by December 31, 2018. The solicitation will be issued on or around November 21, 2018 and is a 100% small business set-aside. The applicable NAICS code is 561422.

N00189-19-R-Z014_MNCC_RFP_Amend_01.docx

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Text version

N0018919RZ014

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION A - SOLICITATION/CONTRACT FORM

The following have been modified:

SOLICITATION FORM

A.) Proposals are due no later than 2:00pm EST on 31 December 2018.

B.) Proposals shall be sent to the NAVSUP Fleet Logistics Center (FLC) Norfolk - Philadelphia Contracting Office as follows:

NAVSUP FLC Norfolk – Philadelphia Contracting Office

RFP#: N00189-19-R-Z014

Attn: Pete Certo, Code 260.3B 700 Robbins Ave, Bldg. 2B Philadelphia, PA 19111-5083

C.) The point of contact for this solicitation is:

Pete Certo

(215) 697-1017 Peter.Certo@navy.mil

D.) All questions about this requirement should be submitted to Pete Certo in writing as a consolidated list to the email address listed above, no later than 2:00pm EST on 12 December 2018.

E.) This requirement is being solicited as a 100% small business set aside under NAICS code 561422 using a size standard of $15 million.

SECTION G - CONTRACT ADMINISTRATION DATA

The following have been modified:

SECTION G LOCAL CLAUSES

COMMUNICATIONS DURING THE LIFE OF THE CONTRACT (SEP 2015)

(a) Except as specified in paragraph (b) below, no order, statement, or conduct of Government personnel who visit the Contractor's facilities or in any other manner communicates with Contractor personnel during the performance of this contract shall constitute a change under the “Changes” clause of this contract.

(b) The Contractor shall not comply with any order, direction or request of Government personnel unless it is issued in writing and signed by the Contracting Officer, or is pursuant to specific authority otherwise included as a part of this contract.

(c) The Contracting Officer is the only person authorized to approve changes in any of the requirements of this contract and, notwithstanding provisions contained elsewhere in this contract, the said authority remains solely the Contracting Officer’s. In the event the contractor effects any change at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in charges incurred as a result thereof. The address and telephone number of the Principal Contracting Officer is:

Kevin Clauson
FLC Norfolk –Phila Office
700 Robbins Ave.,

Philadelphia, PA 19111 215-697-1016 Kevin.Clauson@navy.mil

SECTION I - CONTRACT CLAUSES

The following have been added by reference:

52.219-6
Notice Of Total Small Business Set-Aside
NOV 2011
52.219-14
Limitations On Subcontracting
JAN 2017

The following have been deleted:

52.219-4
Notice of Price Evaluation Preference for HUBZone Small Business Concerns
OCT 2014
52.219-9
Small Business Subcontracting Plan
AUG 2018
52.219-9 Alt II
Small Business Subcontracting Plan (AUG 2018) Alternate II
NOV 2016
52.219-16
Liquidated Damages-Subcontracting Plan
JAN 1999
52.242-5
Payments to Small Business Subcontractors
JAN 2017
52.244-6
Subcontracts for Commercial Items
OCT 2018
252.219-7003
Small Business Subcontracting Plan (DOD Contracts)
APR 2018
252.226-7001
Utilization of Indian Organizations and Indian-Owned Economic Enterprises, and Native Hawaiian Small Business Concerns
SEP 2004
252.244-7000
Subcontracts for Commercial Items
JUN 2013

SECTION L - INSTRUCTIONS, CONDITIONS AND NOTICES TO BIDDERS

The following have been deleted:

252.219-7000
Advancing Small Business Growth
SEP 2016

(End of Summary of Changes) image1.wmf

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