N0018919Q0004_Attachment_II_-_QASP_Matrix.doc

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Attachment II – QASP Matrix N00189-16-T-0017

QASP MATRIX

Deliverable or Service Requirement
Measurement/Metric
Performance

Standard

Acceptable Quality Level (AQL)
Method of

Surveillance Procedures to be taken when performance standards are not met

Performance Work Statement (PWS)
Services to be provided
Laundry services provided in accordance with the PWS.
Government monitoring, checks and inspections.
FAR Clause 52.212-4(a) – Inspection/Acceptance
PWS Paragraph 2, 6, 10
Services to be provided.

Quality / Accuracy Pick up/Delivery.

Pick-up and Delivery schedule met, two times per week Laundry delivered shall not exceed 5% variance from order.

95%
Government monitoring, checks and inspections for every order received.
FAR Clause 52.212-4(a) – Inspection/Acceptance
PWS Paragraph 10
Services to be provided.

Acceptable Quality Level Infection Control/Sanitation Requirements. Finish Packaging, Appearance and Cleanliness of Linen.

Laundry delivered shall be clean, free from stains, free from rips and tears. May not exceed 5% for unsatisfactory appearance.

95%
Government monitoring, checks/inspections for every order received.
FAR Clause 52.212-4(a) – Inspection/Acceptance
PWS Paragraph 14
Services to be provided.
All clean linen shall be delivered in containers to prevent contamination and shall be segregated (packaged) as indicated in Paragraph 13 above.
100%
Government monitoring, Random checks/inspections.
FAR Clause 52.212-4(a) – Inspection/Acceptance
PWS Paragraph 14
Services to be provided.

Acceptable Quality Level Infection Control/Sanitation Requirements.

Cleanliness of Carts. Carts delivered free of contamination.

100%
Government monitoring, Random checks/inspections.
FAR Clause 52.212-4(a) – Inspection/Acceptance

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