N0018918QQ002.pdf

SEE ADDENDUM

(No Collect Calls)

N0018918QQ002 16-Nov-2017

b. TELEPHONE NUMBER

717-605-2126

8. OFFER DUE DATE/LOCAL TIME

07:00 AM 20 Nov 2017

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

N001899. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

TAMMI S. REASNER

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

1300671119

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

NAVSUP FLC NORFOLK CONTRACTING

MECHANICSBURG OFFICE

TAMMI REASNER, CODE 215.4

5450 CARLISLE PIKE, PO BOX 2020

MECHANICSBURG PA 17055

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE N00383 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

NAVSUP WSS PHILADELPHIA

CLARE FILIPKOWSKI

700 ROBBINS AVE

PHILADELPHIA PA 19083

TEL: 215-697-2268 FAX:

717-605-7295FAX:

TEL: 717-605-2126 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$11,000,000

NAICS:

611430

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 1449 - CONTINUATION SHEET

PRICE SUBMSSION

The price submission shall include the following:

a) A price for all CLINs listed in the solicitation and an overall total price

b) All supplemental information to support the proposed price including the labor mix and level of effort, which shall include labor categories, estimated hours per category per months, and proposed hourly rates per category.

c) A completed and signed page 1 of the most current version of the solicitation.

d) Unless completed in SAM, “Representations, Certifications, and Other Statements of

Offerors” completed by the offeror.

e) Vendor shall complete provision FAR 52.209-11

f) Vendor shall complete provision DFARS 252.239-7009

All price and price supporting information shall be contained the price submission.

Offerors are responsible for submitting sufficient information to enable the Government to fully evaluate their price.

Government furnished Information

The following is provided for informational purposes only. A work-year for the purposes of this solicitation is defined as 1920 hours exclusive of holidays and leave.

Estimated Level of Effort Labor Category Estimated Hours Estimated Travel Senior ERP Functional Integrator 960 Program Manager – Senior 960 Senior Process Engineer (3) 2880 Remote Advisor (1) 372 Travel $168,480.00 *40 hours per week for 24 weeks

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Week Educational Services - Session 1

FFP

Educational Services IAW the Performance Work Statement.

FOB: Destination

PURCHASE REQUEST NUMBER: 1300671119

NET AMT

0002 12 Week Educational Services - Session 2

FFP

Educational Services IAW with the Performance Work Statement

NET AMT

0003 16,848 Each Travel

COST

ESTIMATED COST

PERFORMANCE WORK STATEMENT

Performance Work Statement (PWS) for Naval Supply Systems Command (NAVSUP) Weapon

Systems Support (WSS) Enterprise Resource Planning (ERP) Business Process Improvement Contractor Support Services

1.0 Introduction:

This order will support the Naval Supply Systems Command (NAVSUP) Enterprise Resource Planning (ERP) Business Process Improvement project by providing subject matter expertise in performing ERP education. The objectives of the project are aligned around the main NAVSUP WSS business objectives: Operational Efficiency, Service Level Improvement, and Inventory Optimization.

The contractor shall provide SAP-ERP business process methodology to execute two phases (sessions) of Navy ERP education for NAVSUP WSS personnel. It is anticipated that each ERP education session (up to 40 students per session) will be completed in 10-12 weeks (2 weeks preparation and 10 weeks classroom) . The contractor is required to have a thorough understanding of the SAP application configuration utilized in the Navy ERP design.

This initiative is intended to deliver measurable business process improvement and will support setting the necessary Key Performance Indicators (KPIs) to allow for continuous improvement processes in both staff development and predictability as business demand changes.

2.0 Background:

The work to be performed will be conducted at NAVSUP Weapon Systems Support in Philadelphia, PA. Specifically, the tasks will build upon and support an ongoing Navy ERP educational and optimization project for the Aviation Operations and Support Directorates under NAVSUP WSS aimed at successfully driving the people, process and systems toward project goals.

The goal of this initiative is to support the standardization of Navy ERP knowledge through educating our people on the Navy ERP system within a defined and agreed upon curriculum.

2.1 Requiring Organization:

The organization requiring the services outlined in the Performance Work Statement (PWS) is:

NAVSUP Weapon Systems Support 700 Robbins Avenue Philadelphia, PA 19111

2.2 Project Description:

The purpose of this PWS is to obtain contractor education support services, and to deliver the related education to the NAVSUP WSS N98 Planning community in support of the use of the Navy ERP application system.

3.0 Scope:

The scope of this PWS is to obtain contractor support services to support ongoing Navy ERP educational and supply chain optimization efforts.

As part of this PWS, the contractor shall fulfill continuation of current ERP education sessions using a standardized curriculum.

Focus Area: ERP Education Sessions Contractor must utilize a proven SAP-ERP business process improvement methodology to develop, document, educate and measure performance improvement of the NAVSUP WSS team.

These improved business processes must be measurable in defined Key Performance Indicators (KPIs). These KPIs do not have a minimum requirement, but are used as a trending metric. KPIs are to be documented in a jointly developed Common Management Framework focused on improvement in the following areas:

Reduction in Back orders and increased speed to address back orders Improve individual Supply Material Availability (SMA) or Fill rates Reduce stock outs by ensuing better inventory coverage through increased visibility Increased Logistic Management Specialist (LMS) - schedule board acceptance rate Increased Financial & Logistics Integrated Requirements Report (FLIRR) opening position purity Reduction in outdated (overdue) elements (Purchase Requests (PRs), Purchase Orders

(POs), Inductions (repairables)) Increased active management of core planner data that will improve planning run results Reduction in dependence on non-SAP tools for material planning.

The contractor shall provide and utilize a proven SAP-ERP business process improvement methodology to develop and document a training syllabus (approved by NAVSUP WSS team), covering necessary topics including:

• Critical Navy ERP (SAP) T-code

• SAP Supply Document Overview - Capabilities

• Utilizing SAP as the definitive source for decision-making data

• Standardized SAP knowledge across Logistic Management Specialists (LMS)

• Reduction in time required for Buy/Repair decision-making

• Increase planning confidence by improving date accuracy

• Support collaboration amongst the operation and support codes

• Continued development of a platform for ongoing job training focused on SAP-ERP supply chain optimization.

The contractor shall utilize the approved training syllabus to deliver two training sessions (10-12 weeks each) to up to 40 students per session of Navy ERP education for NAVSUP WSS personnel.

4.0 Directives:

The contractor shall comply with the following directives and any updated/future versions as they are released:

- SECNAV Instruction 5510.30B Department of the Navy Personnel Security Program Instruction, 6 October 2006

- DoD Instruction 8500.01 Cybersecurity, 14 March 2014

- DoD (DoDD) 8570.01-M, Information Assurance Workforce Improvement Program, 19 December 2005 (incorporating Change 4, 10 November 2015)

- DoD Directive 8140.01 Cyberspace Workforce Management, 11 August 2015 (incorporating Change 1, 31 July 2017)

- SECNAV Manual 5239.2 DoN Cyberspace Information Technology and Cybersecurity Workforce Management and Qualification Manual, 27 June 2016

- SECNAV Instruction 5239.3C, DON Cybersecurity Policy, 2 May 2016

- DoD Instruction 8510.01 Risk Management Framework (RMF) for DoD Information Technology, 12 March 2014 (incorporating Change 2, 28 July 2017)

- Department of Defense (DoD) Instruction 4161.02 – Accountability and Management of Government Contract Property, 27 April 2012 (incorporating Change 1, 29 September 2017)

- A Guide to Project Management Body of Knowledge (PMBOKR® Guide) – Sixth Edition

- NIST SP 800-53 Revision 4, Security and Privacy Controls for Federal Information Systems and Organizations, April 2013, includes updates as of 22 January 2015

- NIST SP 800-53A Revision 4, Assessing Security and Privacy Controls in Federal Information Systems and Organizations, December 2014, includes updates as of 18 December 2014

- NIST SP 800-37 Revision 1, Guide for Applying the Risk Management Framework to Federal Information Systems, February 2010, includes updates as of 5 June 2014

5.0 Requirements/Tasks: The contractor shall be obligated contractually to perform every requirement in this performance work statement. Not every performance requirement has a related standard expressed in this document. In such cases the performance standard is either inherent in the requirement or performance is to be in accordance with standard commercial practice.

Per DFARS 211.106, contractor employees shall identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. In addition, contractor personnel shall appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

5.1 Solution Engineering Services. The contractor shall assist with the refinement of

NAVSUP WSS LMSs’ experience; lead organizational change management philosophy;

provide education and guidance to Navy personnel for Navy ERP data cleansing (housekeeping) to be accomplished by WSS LMSs; support business process integration;

and investigate failed transactions and system failures and document root causes.

To accomplish these tasks, the contractor shall be responsible for implementing an ongoing Navy ERP education and supply chain optimization methodology to be used to roll-out the ERP Education program for the NAVSUP WSS LMSs. LMS roll-out is focused on getting LMSs up-to-speed in an optimized way of doing supply chain business in Navy ERP. NAVSUP WSS will supply a team of internal coaches. The contractor shall build upon the coaches’ knowledge from previous education programs and include them in the Educational program.

5.1.1 Preparation Task. To prepare for the education (roll-out) of the NAVSUP WSS LMSs, the contractor shall complete the following activities:

• Work with Navy personnel to set up logistics for project team (security, office space, classrooms, user id’s etc.)

• Work with Navy personnel to finalize team assignments and roles:

LMSs (students), Instructors, Coaches, support team members, etc.

• Develop and finalize education/training syllabus, schedule, course materials, measures (session 1)

• Develop instructor guides to facilitate knowledge transfer of training methodology

• Record baseline measures for Common Management Framework (KPIs)

• Review curriculum and adjust as needed (session 2)

5.1.2 Educational Sessions. The contractor shall deliver approved ERP education to the designated NAVSUP WSS LMSs. ERP education shall include proper use of standard SAP tools, SAP data clean-up activities, management of relevant core planner data and improved ERP business processes. The Educational Sessions shall enable the WSS LMSs to:

• Utilize improved business processes during the practical application phase.

• Understand the importance of SAP reflecting reality of NAVSUP’s Supply Chain.

• Understand how to clean up outdated elements.

• Understand when and how to change Core Planner data.

• Understand Key Business Processes and KPI information.

• Understand the use of root cause analysis methodology and update troubleshooting guide.

• Understand the organizational change required to manage the new process.

• Utilize Critical Navy ERP (SAP) T-codes.

• Understand Supply Document and Capabilities.

• Utilize SAP as the definitive source for decision-making data.

• Standardize SAP knowledge across LMSs.

• Further efforts to understand, align, and educate Navy business process integration with standard SAP functionality.

Contractor methodology shall include:

• Live educational workshops (training sessions)

• Education sessions shall be scheduled multiple days each week (in accordance with approved plan)

• One-on-one review sessions with managers in the areas of reporting and business improvement objectives

• Over-the-shoulder support and “hands-on education” to apply lessons learned through the Educational Sessions

• Work with support team to clean up outdated SAP supply chain elements

• Implement best practices

• Constantly measure the SAP data and other KPIs to influence and improve business

• Identify system, process and people challenges and track action items

• Work with NAVSUP WSS coaches to prepare them for follow-on sessions

• Management overview briefs to be held every 2 weeks during training sessions, as feedback and progress of the team to management.

Performance Standard: The contractor shall produce and maintain a Navy ERP education plan, and provide biweekly management overview briefs of content covered throughout the course.

Assessment Method: Technical Point of Contact (TPOC) will coordinate NAVSUP WSS customer feedback, periodic reviews and observations. Information provided is 98% accurate and current at all times.

6.0 Deliverables: All deliverables must meet the format requirements specified by the

Contracting Officer’s Representative. Documentation related to these services shall be made available electronically. The Government shall have unlimited rights in all deliverables. The following list details the contract deliverables:

Performance Standard: Contractor will document 100% of the process, and procedures.

Contractor will update documentation based off classroom findings.

Assessment Method: Technical Point of Contact (TPOC) will coordinate NAVSUP WSS customer feedback, periodic reviews and observations. Information provided is 98% accurate and current at all times.

6.1 ERP Education Plan. A detailed plan to develop, deliver and document the Navy

ERP business process improvement program shall be provided within four (4) weeks of contract period of performance start date and will be briefed bi-weekly during the management review. The plan will also be assessed after each 10-12 week session to ensure updates have been included for future classes. The plan shall include:

• Overview of ERP Process Improvement Methodology

• Overview of UDEs and Root Cause Analysis Methodology

• Training Syllabus listing classes and content

• Class presentation materials (slideware)

• Training Schedule for each session (1-2) with training topics and duration

• Course instructor guides for each class

• Proposed Training Status Report (format)

• Proposed Report to record identification of UDEs and Root cause analysis issues (template)

Management overview briefs are also required every 2 weeks during training sessions.

6.2 Common Management Framework (CMF) Report. A finalized set of measurable Key Performance Indicators (KPIs) will be documented in a Common Management Framework Report to be jointly developed by contractor and NAVSUP WSS team. This will be due within four (4) weeks of contract period of performance start date. Progress against baseline measurement shall be tracked; status of progress to be provided to TPOC at end of 10-12 week sessions. The CMF will be comprised of KPIs in the following areas:

• Reduction in back orders and increased speed to address back orders

• Improve individual Supply Material Availability (SMA) or Fill rates

• Reduce stock outs

• Increased LMSs’ schedule board acceptance rate

• Increased FLIRR opening position purity

• Reduction in outdated (overdue) supply elements

• Increased active management of core Planner data

• Reduction in dependence on non-SAP tools.

6.3 Monthly Progress Report. A monthly report shall be provided to the Technical Point of Contact (TPOC) to include:

• Training class completion status (topics completed, participants, issues)

• Finalized (updated) Training Materials/instructor guides.

• New UDEs and Root Cause Analysis issues (and updates)

6.4 Monthly Status Report. Status reports shall be sent electronically to the TPOC and Contracting Officer’s Representative (COR) within seven (7) days following the end of the monthly period documenting the performance on the task order.

The monthly status report shall include the following elements:

• Resources by name

• Date project/task received

• Status of work with accomplishments documented

• Percentage of project/task completed

• Estimated date of project/task completion

• Any issues/problems encountered or possible and recommended solutions

• Changes to the Project Management Plan (PMP) to include roles and responsibilities and schedule changes

• Identify any Government dependencies that are overdue which impact schedule or performance

• Evaluate performance and determine adequacy of staffing.

6.5 Monthly (if applicable) Travel Reports – provide within 10 days of return from travel in TPOC specified format.

7.0 Period of Performance:

The period of performance shall be period start date for 8 months with no option periods. Some flexibility in daily hours is permitted with the TPOC’s approval. No contractor services shall be performed Saturdays, Sundays, Government Holidays or during base closures without prior approval from the TPOC. The contractor shall follow base policy for reporting to work during severe weather and base closure. The contractor is not authorized to begin work on-site until both the Visit Authorization Request (VAR) and System Authorization Access Request - Navy (SAAR-N) forms, if required, have been successfully processed and base and system access have been granted.

ON-BOARDING PROCESS

All contractor resource onboarding documents must be submitted via the prime contractor. An employee is considered to be “productive” upon completion of the following items:

a. Visit Authorization Request (VAR)

b. Contractor Information Sheet (CIS)

c. FD-258 fingerprint card

d. Completed EQIP (Electronic Investigation)

e. All contractor resource(s) must have an active JPAS profile

f. Common Access Card (CAC)

g. System Authorization Access Request – Navy (SAAR-N)

h. Cyber Awareness Training Certification

i. Information Assurance (IA) certification (if applicable)

j. User Access Request (UAR) Only applies when contractor requires access to ERP/SAP (Contractor does not require this access.)

Note (1): Section 10 below contains the NAVSUP security requirements for access to facilities and IT systems. Completion of the requirements above must meet the requirements in section 10 below.

Note (2): Invoicing by the contractor will begin as of the commencement of the performance period of services.

Note (3): Dual Citizenship and Foreign Nationals are not allowed access to the functional/system side of ERP/SAP.

Contractor and subcontractor employees performing under this task order are required to sign a Non-disclosure Agreement (NDA) as part of their onboarding process. Refer to DFARS 252.204-7000, Disclosure of Information, and DFARS 252.204-7003, Control of Government Personnel Work Product.

8.0 Place of Performance:

The NAVSUP WSS, Philadelphia PA is the primary site for performance. Under unusual circumstances, the contractor may be asked to work remotely with TPOC advanced approval.

For some tasks, the contractor may be required to travel to other Navy/DOD sites in support of projects pre-approved by the TPOC and COR. Overseas Travel is not required.

9.0 Travel:

Travel shall be in accordance with FAR 31.205-46. All travel must be pre-approved in writing by the TPOC and COR prior to the actual travel and all travel must be funded in the contract prior to any travel expenses being incurred. Travel 12 hours or less, per diem does not apply. Foreign (overseas) Travel will not be required for this order.

If travel is required, the contractor is responsible for making all needed arrangements for their personnel.

9.1 Travel Policy. The Government will reimburse the contractor for allowable travel costs incurred by the contractor in performance of this PWS and determined to be in accordance with FAR subpart 31.2, subject to the following provisions:

• Travel required for tasks assigned under this contract shall be governed in accordance with rules set forth for temporary duty travel in FAR 31.205-46.

9.2 Travel other. Travel, subsistence, and associated labor charges for travel time are authorized whenever a task assignment requires work to be accomplished at a temporary alternate worksite. Travel performed for personal convenience will not be reimbursed.

9.3 Air/Rail Travel. In rendering the services, the contractor shall be reimbursed for the actual costs of transportation incurred by its personnel not to exceed the cost of economy class rail, or plane fare, to the extent that such transportation is necessary for the performance of the services hereunder and is authorized by the COR. Such authorization by the COR shall be indicated in the order or in some other suitable written form.

10.0 Security:

All contractor personnel shall have current Navy security clearances at time of order start.

A204-9400 (1-17) Contractor Unclassified Access to Federally Controlled Facilities, Sensitive Information, Information Technology (IT) Systems or Protected Health Information (Jan. 2017)

Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The Deputy Secretary of Defense Directive-Type Memorandum (DTM) 08-006 – “DoD Implementation of Homeland Security Presidential Directive – 12 (HSPD-12)” dated November 26, 2008 (or its subsequent DoD instruction) directs implementation of HSPD-12. This clause is in accordance with HSPD-12 and its implementing directives.

APPLICABILITY

This clause applies to contractor employees requiring physical access to any area of a federally controlled base, facility or activity and/or requiring access to a DoN or DoD computer/network/system to perform certain unclassified sensitive duties. This clause also applies to contractor employees who access Privacy Act and Protected Health Information, provide support associated with fiduciary duties, or perform duties that have been identified by DON as National Security Position, as advised by the command security manager. It is the responsibility of the responsible security officer of the command/facility where the work is performed to ensure compliance.

Each contractor employee providing services at a Navy Command under this contract is required to obtain a Department of Defense Common Access Card (DoD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

ACCESS TO FEDERAL FACILITIES

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Navy Command’s Security Manager upon arrival to the Navy Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

ACCESS TO DOD IT SYSTEMS

In accordance with SECNAV M-5510.30, contractor employees who require access to DoN or DoD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to information protected under the Privacy Act, to include Protected Health Information (PHI). All contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity’s Command Information Assurance Manager. Contractor employees requiring privileged or IT-I level access, (when specified by the terms of the contract) require a Single Scope Background Investigation (SSBI) which is a higher level investigation than the National Agency Check with Law and Credit (NACLC) described below. Due to the privileged system access, a SSBI suitable for High Risk public trusts positions is required. Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance Technical Level 1, and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to IT systems is required for performance of the contractor employee’s duties, such employees shall in-process with the Navy Command’s Security Manager and Information Assurance Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-N; therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the “supervisor”.

The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

When required to maintain access to required IT systems or networks, the contractor shall ensure that all employees requiring access complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

INTERIM ACCESS

The Navy Command's Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, meaning information not authorized for public release.

CONTRACTOR’S SECURITY REPRESENTATIVE

The contractor shall designate an employee to serve as the Contractor’s Security Representative.

Within three work days after contract award, the contractor shall provide to the requiring activity’s Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor’s Security Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter. The Contractor’s Security Representative shall not be replaced or removed without prior notice to the Contracting Officer and Command Security Manager.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL

PROCESS FOR CONTRACTORS ASSIGNED TO NATIONAL SECURITY POSITIONS

OR PERFORMING SENSITIVE DUTIES

Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Navy recognizes contractor employees under this contract as Non-Critical Sensitive [ADP/IT-II] when the contract scope of work require physical access to a federally controlled base, facility or activity and/or requiring access to a DoD computer/network, to perform unclassified sensitive duties. This designation is also applied to contractor employees who access Privacy Act and Protected Health Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified by DON as National Security Positions. At a minimum, each contractor employee must be a US citizen and have a favorably completed NACLC to obtain a favorable determination for assignment to a non-critical sensitive or IT-II position. The NACLC consists of a standard NAC and a FBI fingerprint check plus law enforcement checks and credit check.

Each contractor employee filling a non-critical sensitive or IT-II position is required to complete:

• SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product)

• Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

• Original Signed Release Statements

Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 10 years) throughout the contract performance period. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL contractor employees shall in-process with the Navy Command’s Security Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Command’s Information Assurance Manager. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date.

Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date.

The contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. Contractor employees shall accurately complete the required investigative forms prior to submission to the Navy Command Security Manager. The Navy Command’s Security Manager will review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM). Suitability/security issues identified by the Navy may render the contractor employee ineligible for the assignment. An unfavorable determination made by the Navy is final (subject to SF-86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract. The Navy Command’s Security Manager will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DON Central Adjudication Facility (CAF) for a determination.

If the contractor employee already possesses a current favorably adjudicated investigation, the contractor shall submit a Visit Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS) or a hard copy VAR directly from the contractor’s Security Representative. Although the contractor will take JPAS “Owning” role over the contractor employee, the Navy Command will take JPAS "Servicing" role over the contractor employee during the hiring process and for the duration of assignment under that contract. The contractor shall include the IT Position Category per SECNAV M-5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee’s performance under the contract.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL

PROCESS FOR CONTRACTORS ASSIGNED TO OR PERFORMING NON-

SENSITIVE DUTIES

Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc ...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

• Must be either a US citizen or a US permanent resident with a minimum of 3 years legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08- 006 or its subsequent DoD instruction) and

• Must have a favorably completed National Agency Check with Written Inquiries (NACI) including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

• SF-85 Questionnaire for Non-Sensitive Positions

• Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

• Original Signed Release Statements

The contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM

Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

* Consult with your Command Security Manager and Information Assurance Manager for local policy when IT-III (non-sensitive) access is required for non-US citizens outside the United States.

(End of Clause)

DoD 8570.01-M Information Assurance Workforce Improvement Program.

__X__ No Additional IA Certification Required _____ Information Assurance DoD 8570.01-M Required:

IA Certification Level __None__ Computing Environment Certification __None__

Privileged system access is not required for this order.

11.0 Government Furnished Equipment:

The government will provide work facilities to the contractor while on-site. The government will ensure a training classroom is available to support approved training plan. The government will provide Navy users with ERP access, as required, to complete education sessions and deliverables. Access to DOD IT systems may be granted if required and approved by the TPOC and if all other requirements for access to that IT system are met.

12.0 Qualifications/Experience:

The following are suggested labor categories and qualifications of personnel to perform the functional tasks of this PWS. These labor categories and personnel qualifications are not to be construed as minimum requirements. Rather, the contractor shall assign personnel the contractor determines qualified to successfully perform the contract requirements.

12.1 Functional Knowledge:

12.1.1 Navy ERP design supporting Navy supply chain processes

12.1.2 NAVSUP WSS aviation supply chain process knowledge to include

Buy/Repair, Levels, FLIRR, Backorder Processing, Contracting, Financial Management, Inventory Management

12.1.3 Familiarity with Naval aviation supply chain processes and procedures

12.1.4 Knowledge of roles and responsibilities of NAVSUP WSS Philadelphia

LMSs and supporting personnel

12.1.5 Training experience (material development, delivery, knowledge transfer)

12.2 Project Manager-Senior: have over 10 years’ experience in Leading, Business transformation projects, SAP and Supply Chain management:

12.2.1 Experience and understanding in supply chain business management theories. These are the opportunities that are being targeted to get real business value. These theories target specific value areas within the supply chain. (e.g. Theory of Constraint (TOC), Just In Time (JIT), Distribution Requirements Planning (DRP), ISO9000, Quality management, 6 Sigma, Best procurement practices, Cycle counting).

12.2.2 SAP skills – superior understanding, backed by experience, of ALL of the supply chain applications within SAP.

12.2.3 Superior knowledge and understanding of Navy ERP functional and technical design supporting Navy supply chain processes.

12.3 Senior Process Engineer: have at least 10 years’ experience in SAP and Supply Chain consulting and have:

12.3.1 Change management and project management expertise

12.3.2 A strong knowledge of SAP, Supply Chain Management (SCM) and best business practices

12.3.3 Experience with applying appropriate management theories within the SAP functionality

12.3.4 Experience in planning techniques prior to dropping the demand into demand planning table and material requirement planning MRP

12.3.5 Experience in Logistics Information System (LIS) structures and building standard planning structures

12.3.6 Experience in Navy ERP supply chain processes

12.4 Senior ERP Functional Integrator have at least 10 years’ experience in SAP and Supply Chain consulting and have:

12.4.1 The ability to coach clients towards best business practices within SAP in:

12.4.1.1 Procure to Pay, MRP, Master Data, Inventory Management

12.4.1.2 Operations planning, Forecasting

12.4.1.3 Order to cash, available to promise ATP, Order management, Demand management

12.4.2 Experience within the SAP functions of: Material Management, Plant

Maintenance, Inventory Management, Warehouse Management, SCM system

12.4.3 Understand functional and technical integration

12.4.4 Strong experience in production strategies that create stability in supply chain activity

12.4.5 Experience in configuring core SAP functionality

12.4.6 Insight and involvement in Supply Planning and the integration into execution

12.4.7 A sound knowledge of management tools and reports within core SAP that help to better manage scheduling and capacity planning

12.4.8 Business experience within American Production and Inventory Control

Society (APICS), Inventory turns improvement, and analytic techniques

12.4.9 Management practice experience in Kanban, Lean, and Six Sigma, or

TOC

13.0 Non-Disclosure Agreement:

The Business Sensitive Information Non-disclosure Agreement is required for this order. Refer to DFARS 252.204-7000, Disclosure of Information, and DFARS 252.204-7003, Control of Government Personnel Work Product.

14.0 NAVSUP Weapon Systems Support Procedures for Contractor

Access/Visit Authorization Request (VAR):

1. A company letter to the Technical Point of Contact (TPOC) containing the following information:

a. Contract Information

(1) Contract Number

(2) Date Issued

(3) Date of Expiration

(4) Name and phone number of the TA

(5) Purpose

(6) Systems to be accessed

(7) Files/Data required

(8) Type of access required (i.e., inquiry/update/delete)

(9) Equipment to be used with location and mode of access identified

(10) Security point of contact including address and phone number

b. Information for all contractor employees requesting access, to include:

(1) Full Name

(2) Job Title

(3) Date of Birth

(4) Place of Birth

(5) Citizenship

(6) Social Security Number

(7) Naturalization Number (if applicable)

(8) Type and date of Security Investigation.

(9) Government Clearance Level (if applicable)

(10) Valid email address for the Contractor’s employee

c. Appropriate Company Official's signature

2. A System Authorization Access Request Navy (SAAR-N) form (OPNAV 5239/14) with electronic signatures and a copy of the DOD Annual IA Awareness Training Completion Certificate for each contractor employee sent to the Trusted Agent (TA).

15.0 Enterprise-wide Contractor Manpower Reporting Application (ECMRA):

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site.

Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications Transmission (D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address https://doncmra.nmci.navy.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.

16.0 Points of Contact:

Technical Point of Contact (TPOC):

Name: Clare Filipkowski Organization/Code: NAVSUP Weapon Systems Support (Code N984A) Address: 700 Robbins Avenue Philadelphia, PA 19083 Phone: 215-697-2268 E-mail: clare.filipkowski@navy.mil

Alternate TPOC:

Name: Elizabeth Gordon Organization/Code: NAVSUP Weapon Systems Support Address: 700 Robbins Avenue Philadelphia, PA 19083 Phone: 215-697-3106 E-mail: Elizabeth.Gordon@navy.mil

Contracting Officer’s Representative (COR)/Invoice Acceptor:

Name: Gwen Kinser Organization/Code: NAVSUP Business Systems Center (Code 9113) Address: 5450 Carlisle Pike, Bldg 409 Mechanicsburg PA 17055 Phone: 717-605-1054 E-mail: Gwendolyn.kinser@navy.mil

Alternate COR (ACOR)/Invoice Acceptor:

Name: Jamie Hoffman Organization/Code: NAVSUP Business Systems Center (Code 9113) Address: 5450 Carlisle Pike, Bldg 409 Mechanicsburg PA 17055 Phone: 717-605-5802 E-mail: Jamie.hoffman@navy.mil

QASP

QUALITY ASSURANCE SURVEILLANCE PLAN AND MATRIX

mailto:Jamie.hoffman@navy.mil

NAVSUP Weapon Systems Support Enterprise Resource Planning (ERP) Business Process

Improvement

1.0 PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

2.0 AUTHORITY

Authority for issuance of this QASP is provided under FAR 52-212-4(a), Inspection/Acceptance, which provides for inspections and acceptance of the articles, services, and documentation called for in the contract to be accomplished by the Contracting Officer or their duly authorized representative.

3.0 SCOPE

The Contractor, and not the Government, is responsible for management and quality control actions necessary to meet quality standards set forth by the contract. The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract. The QASP is not a part of the contract nor is it intended to duplicate the Contractor’s Management Plan. The Government may provide the Contractor an information copy of the QASP as an Attachment to the solicitation to support the Contractor’s efforts in developing its plan for maintaining the levels of quality anticipated to be delivered under the terms of the contract.

4.0 RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

• Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

• Contracting Officer’s Representative (COR) – An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for the COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

• Technical Assistant (TA) – An individual designated in writing by the COR to provide technical assistance and support in contract administration. The TA may identify contractor deficiencies, review deliverables and recommend acceptance/rejection, and identify noncompliance of reporting requirements.

5.0 METHODS OF QA SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP. The QASP Matrix (Attachment 1) describes the methods of surveillance that may be used to monitor the services and deliverables to be provided under the contract.

• Customer Feedback – Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the Contractor. The Contractor shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a documentation file.

• Random Checks/Inspections – Random checks will be conducted to ensure compliance with the Standard Operating Procedures (SOP). The CO or Technical Assistant (TA) will conduct the random monitoring.

6.0 IDENTIFIED QA SURVEILLANCE ITEMS

The PBSC items that have been identified for surveillance are identified in the Performance Work Statement (PWS).

7.0 DOCUMENTATION

The COR will maintain a complete Quality Assurance Surveillance file. The file shall contain such documents as copies of all receiving reports, evaluations, recommendations, and any other actions related to the Government’s performance of the quality assurance function. All such records will be retained for the life of this contract.