N0018918Q0408_N0018918Q0408-Attachment_2_-_QASP_and_QASP_Matrix_-_Copy.pdf

Quality Assurance Surveillance Plan

Professional Management and Coordination Support Services

Naval District Washington, Washington Navy Yard

Washington, DC

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

2. AUTHORITY

Authority for issuance of this QASP is provided under FAR 52.212-4(a), Inspection/Acceptance, which provides for inspections and acceptance of the articles, services, and documentation called for in the contract to be accomplished by the Contracting Officer or their duly authorized representative.

3. SCOPE

The Contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract. The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective, and are delivering the results specified in the contract. The

QASP is not a part of the contract nor is it intended to duplicate the Contractor’s Management

Plan. The Government may provide the Contractor an information copy of the QASP as an

Attachment to the solicitation to support the Contractor’s efforts in developing its plan for maintaining the levels of quality anticipated to be delivered under the terms of the contract.

4. RESPONSIBILITIES

The Government resources will have the responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the

Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) - An individual designated in writing by the Contracting Officer to act as their authorized representative to assist in administering a contract. The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

Technical Assistant (TA) – An individual designated in writing by the COR to act as the authorized representative to assist in the administering of a contract. TA limitations are contained in the written letter of appointment. The TA provides detailed oversight of the

Contractors’ performance and reports monthly his/her findings to the COR in a timely, complete, and impartial fashion. While the TA may serve as a direct conduit between the

Contractor and the COR, he/she is not empowered to provide technical direction or clarification to the Contractor.

5. METHODS OF QA SURVEILLANCE

The below listed methods of surveillance will be used in the administration of this QASP. The

QASP Matrix (Attachment 1) describes the methods of surveillance that may be used to monitor the services and deliverables to be provided under the contract.

Random Checks/Inspections by the COR – Random checks will be conducted to ensure compliance with the Performance Work Statement (PWS). The COR, TA, and/or other NDW, WNY designated representatives will conduct the random monitoring.

Customer Feedback – Customer feedback may be obtained from the results of formal customer satisfaction surveys, or from random customer complaints. Additionally, customer feedback will be collected through signed written customer complaints, which will clearly state the detailed factors of the deficiencies. The Contractor shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a documentation file.

6. IDENTIFIED QA SURVEILLANCE ITEMS

The PBSC items that have been identified for surveillance are identified in the PWS.

7. DOCUMENTATION

The COR will maintain a complete Quality Assurance Surveillance file. The file must contain such documents as copies of all receiving reports, evaluations, recommendations, and any other actions related to the Government’s performance of the quality assurance function. All such records will be retained for the life of the contract. The COR must forward these records to the

Contracting Officer at termination or completion of the contract. At a minimum, the Quality

Assurance Surveillance file must contain:

Copies of letters of appointment for the COR

A copy of the contract and all modifications

A copy of the QASP and all subsequent revisions

The names and titles of individuals on the contract administration team

A record of all accepted receiving reports and required documentation with the submission of each receiving report

Memoranda for the record or minutes of any pre-performance meetings or conferences

Memoranda for the record or minutes of any meetings or discussions with the contractor, or others, pertaining to the contract or contract performance or changes to the PWS

8. ATTACHMENTS

Attachment 1 – QASP Matrix

QASP MATRIX

Deliverable or Service

Requirement

Measurement/ Metric

Performance Standards Maximum

Error Rate

Method of Surveillance

Procedures to be taken when performance standards are not met

Provide seating and equipment for all outdoor events

Timeliness

Compliance

Complete event set-up at least 30 minutes prior to the event

Provide required equipment and operational support as outlined in the individual task order

1%

Random/scheduled monitoring conducted by the

COR

Customer feedback

Positive: Letters of Commendation and/or Appreciation, favorable performance reviews.

FAR Clause 52.212-4 “Contract Terms and Conditions – Commercial Items”, paragraphs (a) and (m). Ex.:

Inspection/Acceptance and /or Termination for cause.

Negative performance will be documented on CPARS.

Provide seating and equipment for all indoor events

Timeliness

Compliance

Complete event set-up at least 30 minutes prior to the event

Provide required equipment and operational support as outlined in the individual task order

1%

Random/scheduled monitoring conducted by the

COR

Customer feedback

See above