ATT_2-4-5-6-7.pdf

ATTACHMENT 2

QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose: To ensure that the Government has an effective and systematic method of surveillance for the services in the PWS. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion.

1. Critical performance processes and requirements. Critical to the performance of washer and dryer maintenance and repair for bachelor housing facilities is the timely, accurate and thorough completion of all contract/task order requirements.

2. Performance Standards

a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract or task order(s).

b. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract/task order(s) and the Quality Control Plan (QCP), if required by the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance - In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods: The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, random or planned sampling, periodic or inspection, and validated customer complaints.

4. Performance Measurement: Performance will be measured in accordance with the following table:

Performance

Element

Performance

Requirement

Surveillance

Method

Frequency Acceptable

Quality Level

Performance

Work

Statement

(PWS)

At all times, the

Contractor must provide the requested services in a timely manner, adhering to the requested quality and timeliness of delivery.

Testing by Site

Representative

100% inspection and testing of machines.

95% of machines expected to be operational at any given time at each location.

Overall

Contract

Performance

Overall contract performance of sufficient quality to earn a Satisfactory

(or higher) rating in the COR’s annual report on Contractor

Performance

Assessment by the

COR

Annual All performance elements rated

Satisfactory (or higher)

Invoicing Monthly invoices per contract procedures are timely and accurate.

Review & acceptance of the invoice

Monthly 100% accuracy

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

Incentives/Disincentives:

The COR’s makes an annual report on Contractor Performance (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract/task order, reflected in the COR’s annual report, may result in termination of the contract/task order and may also result in the loss of future Government contracts/task orders. The contractor’s failure to achieve satisfactory performance under the contract/task order may result in the non-exercise of available options.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report

(CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.

ATTACHMENT 4

Contract No. N0018918DXXXX

Routine Repair TDL #

Mr./Ms. <Insert Contractor Point of Contact>

<Insert Contractor Name>

<Insert Contractor Street Address>

<Insert Contractor City, State, Zip Code>

Dear Mr./Ms. <Insert Name>:

Pursuant to Contract N0018918DXXXX, NAVSUP Clause SUPTXT 5252.242-9402, entitled Technical Direction

(Jan 1992), NAVSUPINST 4205.3E, ________________ hereby issues the following:

Routine Repair Maintenance Technical Direction Letter<Insert No.>, Contract Task Order No. <Insert No.> for locksmith services. This TDL issued hereunder is subject to the terms and conditions of this contract. The location for the services covered by this contract include:

a. NSA Dahlgren

b. NAS Pax River

c. NSA Annapolis

d. NIOC Ft. Meade

e. JBAB

f. NSA Bethesda

g. NSA Bethesda Wounded Warriors

a. This technical routine repair TDL shall become effective upon acceptance by <Insert Contractor Name> as set forth on the final page of this document. The product shall be delivered by the Days After TDL listed in the contract.

b. The contractor shall perform the following task issued under the following Performance Work Statement (PWS) paragraph(s): <Insert applicable CLIN, PWS paragraph(s), description, and Days After TDL in accordance with the contract.

CLIN PWS Task Description Days After TDL

c. The period of performance for this technical direction letter shall be from the effective date of this technical direction through <Insert date>. Only efforts to accomplish this technical direction and incurred during this period of performance shall be reimbursed hereunder.

d. Location of performance for this PM TDL shall be at <Insert location>.

e. Estimated Cost/Level of Effort: <Note: Insert applicable information from the following tables, depending on contract type:

CLIN PM TDL# Amount Funded Remaining Cumulative

CLIN 0001

CLIN 0002

Total

f. The cost of performance of this technical direction shall not exceed $<Insert amount>, including all labor, material and support.

g. The following line of accounting data is applicable to this technical direction:

<Insert line of accounting>

Should the contractor believe that (i) this technical direction is outside the contractual requirements set forth in the

PWS of subject contract and/or (ii) it will be unable to perform the technical direction within the above cited not-to-exceed amount and/or period of performance, it shall not proceed with this technical direction but shall, not later than <Insert no.> days from the date of this letter, notify the undersigned in writing. Such written notification shall specify reason(s) for such belief.

If during the course of performance of this technical direction, the contractor becomes aware that complete performance of this technical direction will not be accomplished within the above cited not-to-exceed amount and/or period of performance, the contractor shall immediately notify the undersigned in writing. This notification shall include an estimate of the revised total amount to complete the technical direction and/or the revised period of performance. In any event, the Government shall not be liable to reimburse the contractor for any amount over the above cited not-to-exceed amount unless and until <Insert contracting officer name has authorized, in writing, the additional expenditure.

The contractor is required to indicate his acceptance of this technical direction as set forth above by having an authorized company official sign in the space provided below and returning a duly executed copy to the Contracting

Officer’s Representative, with a copy to the Contracting Officer at the following addresses:

Contracting Officer Representative (COR)

TBD

Contracting Officer

Eric Dieges

NAVSUP FLC Norfolk

1968 Gilbert Street

Norfolk, VA 23511

757-443-1373

h. h. All invoicing shall be in accordance with FAR clause 252.232-7006.

ACCEPTED

Contractor: ____________________________________________________________

Name Signature Date

COR: ____________________________________________________________

Contracting Officer: ____________________________________________________________

Name Signature

ATTACHMENT 5

Contract No. N0018918DXXXX

Emergency Repair TDL #

Mr./Ms. <Insert Contractor Point of Contact>

<Insert Contractor Name>

<Insert Contractor Street Address>

<Insert Contractor City, State, Zip Code>

Dear Mr./Ms. <Insert Name>:

Pursuant to Contract N0018918DXXXX, NAVSUP Clause SUPTXT 5252.242-9402, entitled

Technical Direction (Jan 1992), NAVSUPINST 4205.3E, __________________hereby issues the following:

Emergency Repair Maintenance Technical Direction Letter<Insert No.>, Contract Task Order

No. <Insert No.> for locksmith services. This TDL issued hereunder is subject to the terms and conditions of this contract. The location for the services covered by this contract include:

a. NSA Dahlgren

b. NAS Pax River

c. NSA Annapolis

d. NIOC Ft. Meade

e. JBAB

f. NSA Bethesda

g. NSA Bethesda Wounded Warriors

a. This technical emergency repair TDL shall become effective upon acceptance by <Insert

Contractor Name> as set forth on the final page of this document. The product shall be delivered by the Days After TDL listed in the contract.

b. The contractor shall perform the following task issued under the following Performance Work

Statement (PWS) paragraph(s): <Insert applicable CLIN, PWS paragraph(s), description, and

Days After TDL in accordance with the contract.

CLIN PWS Task Description Days After TDL

c. The period of performance for this technical direction letter shall be from the effective date of this technical direction through <Insert date>. Only efforts to accomplish this technical direction and incurred during this period of performance shall be reimbursed hereunder.

d. Location of performance for this PM TDL shall be at <Insert location>.

CLIN PM TDL# Amount Funded Remaining Cumulative

CLIN 0001

CLIN 0002

Total

f. The cost of performance of this technical direction shall not exceed $<Insert amount>, including all labor, material and support.

g. The following line of accounting data is applicable to this technical direction:

<Insert line of accounting>

Should the contractor believe that (i) this technical direction is outside the contractual requirements set forth in the

PWS of subject contract and/or (ii) it will be unable to perform the technical direction within the above cited not-to-exceed amount and/or period of performance, it shall not proceed with this technical direction but shall, not later than <Insert no.> days from the date of this letter, notify the undersigned in writing. Such written notification shall specify reason(s) for such belief.

If during the course of performance of this technical direction, the contractor becomes aware that complete performance of this technical direction will not be accomplished within the above cited not-to-exceed amount and/or period of performance, the contractor shall immediately notify the undersigned in writing. This notification shall include an estimate of the revised total amount to complete the technical direction and/or the revised period of performance. In any event, the Government shall not be liable to reimburse the contractor for any amount over the above cited not-to-exceed amount unless and until <Insert contracting officer name has authorized, in writing, the additional expenditure.

The contractor is required to indicate his acceptance of this technical direction as set forth above by having an authorized company official sign in the space provided below and returning a duly executed copy to the Contracting

Officer’s Representative, with a copy to the Contracting Officer at the following addresses:

Contracting Officer Representative (COR)

TBD

Contracting Officer

Eric Dieges

NAVSUP FLC Norfolk

1968 Gilbert Street

Norfolk, VA 23511

757-443-1373

h. All invoicing shall be in accordance with FAR clause 252.232-7006.

ACCEPTED

Contractor: ____________________________________________________________

COR: ____________________________________________________________

Contracting Officer: ____________________________________________________________

ATTACHMENT 6

PAST PERFORMANCE INFORMATION FORM Form ___ of ___

Name of Offeror:

Contract Number, order number, or identifier:

Customer Name & Location:

Customer Point of Contact (Name & Title):

Telephone Number and e-mail address (PLEASE

VERIFY):

Total dollar value for this effort broken into annual increments:

(For ordering vehicles, show both the annual estimated contract amount and the amount of orders actually performed)

(Show either fiscal year or calendar year and dollars):

Number of personnel (FTE) performing per year (avg.):

Period of Performance: From:

To:

Detailed description of the work performed sufficient to demonstrate the relevance of the reference in terms of scope, complexity, and magnitude, to the requirements of the RFP.

Scope:

Magnitude:

Subcontractor(s) Utilized in Performance of this contract, description of the extent of work performed by subcontractor(s), along with annual dollar value of all subcontracts:

ATTACHMENT 7

PAST PERFORMANCE QUESTIONNAIRE

Solicitation N0018918Q0401

Complete and return NLT : 30 August 2018, 10:00AM, EST via Email

NAVSUP Fleet Logistics Center Norfolk (FLCN)

Contracting Department

Attn: Jeanette Mason, Code 245.3

Phone: (757) 443-1691

Email: jeanette.mason@navy.mil

On behalf of (Requester Information):

Company's Name: _________________________________

POC/Title/Position: _________________________________

Email Address: _________________________________

Contract/Purchase Order No.: _________________________________

Contract Amount: _________________________________

Contract Type: _________________________________

Period of Performance: _________________________________

Business Address: _________________________________

Phone Number: _________________________________

NOTE: DO NOT RETURN TO THE CONTRACTOR WHO ORIGINATED THIS REQUEST

The completion of this questionnaire is requested from your agency/company in order for the U.S. Naval Supply

System (NAVSUP) Fleet Logistics Center Norfolk (FLCN) to evaluate the aforementioned contractor’s past performance on previous contracts and efforts as it relates to the probability of successful accomplishment of the work required by the Government, relative to the award of a contract.

Completed by :

Source Selection Information – See FAR 2.101 and 3.104

Command/Company’s Name: _________________________________

POC/Title/Position: _________________________________

Email Address: _________________________________

Address: _________________________________

Phone Number: _________________________________

1. Quality/Meeting Contract Requirements: The Quoter’s demonstrated history of delivering products and services that met or exceeded the requirements of the contract.

a. Were instructors qualified and/or certified to teach the subject matter?

b. What was the initial quality of the program of study/lesson material? Were reports complete and accurate?

Were there instances of rework and/or deficiency reports? (If yes, explain)

c. Did the contractor engage in effective and/or innovative work applications that were beneficial to the

Government?

2. Quality.

a. Describe the contractor’s ability to deliver quality instruction to students. Was information accurate and conveyed in a professional manner?

b. Were any complaints received regarding the knowledge of instructors or lack of professionalism? Were instructors familiar with course materials and references?

3. Quality/Contractor Responsiveness. The Quoter’s demonstrated ability to:

a. respond to customer concerns

b. isolate and resolve problems (to include safety issues) the number and severity of problems the effectiveness of corrective actions taken.

c. Contractor's cost control. Did the contractor deliver at the agreed-to price/cost? Describe the reasons for changes to contract value (e.g., scope changes, overrun/under-run, Government-imposed schedule changes, etc.)

4. Additional Observations/Information

a. Identify the contractor's overall strengths and weaknesses.

b. Given hindsight, are you satisfied that the contract was awarded to this contractor? Would you be pleased to have this contractor perform work for you again? Why?

c. Are you aware of any other contracted efforts performed by this contractor similar in nature to this contract? Please identify contract/program and point of contact.

d. Is there anyone else we should send this questionnaire to? Please identify by name, organization, and phone number.

(If more comment space needed, please attach additional pages.)