STATEMENT_OF_WORK_Program_Manager_FH_UH_3-18_Region_ver_2.doc

STATEMENT OF WORK STATEMENT FOR

REGIONAL SUPPORT SERVICES, PROGRAM MANAGER

MID-ATLANTIC REGION, NORFOLK, VA 23511-2737

1.0 SCOPE: Commander, Navy Region Mid-Atlantic, Program Manager, Norfolk VA requires a Regional Support Services Program Manager to support the military housing requirements for personnel assigned to the Mid-Atlantic region. The purpose of the Housing department is to assist our Navy military members in obtaining housing. The Housing department is assigned total field responsibility for the technical and operations management of all Military Housing assets and properties which includes Family Housing (FH) and Unaccompanied housing (UH). The program provides a full range of services including acquisition, maintenance, occupancy assignment and operation of the FH and UH programs. The objective of this task is to provide contractor support for both FH and UH with a qualified contractor employee. The contractor shall provide those services and personnel to perform the work specified in the PWS.

2.0 APPLICABLE DIRECTIVES:

2.1 ACRONYMS AND ABBREVIATIONS:

· AOR

Area of Responsibility

· BAH

Basic Allowance for Housing

· DON

Department of the Navy

· NSA

Naval Security Activity

· OSD

Office of the Secretary of Defense

· PPV

Public Private Venture

· SUPSHIP

Supervisor of Shipbuilding

· UH

Unaccompanied Housing

· FH

Family Housing

2.2 DEFINITIONS

· Base Loading/R19 - Data input to EMH system, by each base regarding their population of sailors, civilian workforce and families residing in the area of responsibility

· EMH - Enterprise Military Housing: Local computer program used to track check-in/check-out of military families and unaccompanied personnel into quarters. Also used to track base population and forecast anticipated growth to plan for additional housing.

· PEP reports - Performance Evaluation Plan reports; used to review/evaluate/analyze the financial condition/fiscal health of the Public Private Venture within the AOR to ensure sufficient funding is available to perform their duties.

3.0 PERFORMANCE WORK STATEMENT:

3.1 SPECIFIC TASKS:

TASK 1: PROGRAM MANAGER: The contractor shall communicate policy, evaluate technical data, perform resource analysis and coordinate and carry out all new initiatives throughout the area of responsibility (AOR) while providing the Director, Regional Housing Command with information on issues that affect the FH & UH programs. The contractor shall be the single point of contact for providing information for data calls, and briefs from Naval Installations located at Naval Station, Norfolk, VA; Naval Air Station, Oceana, VA; Yorktown, VA; Supervisor of Shipbuilding (SUPSHIP), Newport News, VA; Joint Expeditionary Base Little Creek, Virginia Beach, VA; Dam Neck, Virginia Beach, VA; NSA Northwest Annex, VA; Newport, RI; New London, CT and Portsmouth, NH. The contractor shall help evaluate new ideas for process improvement and determine the effectiveness of existing programs and make inputs toward future strategic planning for all components of the Navy Region Mid-Atlantic FH & UH properties.

The contractor shall:

· Research and investigate new or improved business and management practices proposed for the FH & UH programs.

· Develop and maintain metrics for tracking the day-to-day operation of Regional Family and Unaccompanied Housing programs which will be used to identify and analyze problem areas in the operations.

· Forecast and estimate program requirements and develop presentations, point papers and briefs to be presented to the Regional Director and/or the Commanding Officer about program operations and milestones.

· Conduct surveys to gather information from the FH and UH residents, and make recommendations to the Regional Director and/or the Commanding Officer based on the results of the surveys on how to improve the UH & FH Housing programs.

· Work closely with the Regional staff to oversee and coordinate input for data calls and briefs from Commander Naval Installations and higher authority.

· Maintain expertise with eMH (Base loading/R19’s), OSD Performance Evaluation Plan (PEP), conduct annual Public Private Ventures (PPV) Condition Assessments and provide guidance and ensure correct input from all members/sections of the Regional Housing programs.

· The contractor will assist the DON Representative in reviewing PPV management and the operating plan to ensure policies are clear, and concise. Evaluate PPV financial data regarding impact of occupancy, BAH, profit and loss. Assist the DON Representative in developing criteria to manage PPVs and perform surveys to ensure compliance with PPV contract. Consolidate and analyze statistical data for the balance scorecard data and metrics. The contractor will assist the DON Representative of military members occupying PPV housing, the fiscal health of the business entity, and review the management of the operation and maintenance budget, of the PPV business entity.

· Assist the Regional Business Manager in reviewing, analyzing, consolidating and revising budget estimates, to include justification statements and budget execution plans for current and multi-year plans.

b. TASK 2: OVERTIME: The contractor shall provide after hours support to accommodate last minute or emergency requirements. Approximately 2% overtime is estimated.

3.0 SKILLS AND KNOWLEDGE REQUIRED FOR THE POSITION:

a. Expertise of DOD and Navy housing policies, regulations, administrative practices and procedures related to the planning, scheduling and coordinating of management resources for efficient operation and utilization of Navy housing projects of facilities. Possess skills to communicate major program issues and operational requirements with all echelons of command.

b. Be a subject matter expert in the EMH program and base loading/R19s. Able to manipulate and extract data from inputs from the base loading/R19s to respond to data calls for information from the Commander Naval Installations or higher authority.

c. Possess comprehensive knowledge of and skill in the application of a wide range of housing management principles, concepts, and methodology to a variety of complex work assignments involving the full range of housing activities including operations and maintenance, financial management, construction and improvements, management tenant relations, referral services and furnishings and equipment management.

d. Possess comprehensive knowledge of area ordinances, laws, and codes governing the use and operation of housing facilities and skill in developing plans and directives for housing administrations.

e. Possess knowledge of administering and coordinating available activity resources, and in acquiring compliance of approval of policies or regulations for Family and Unaccompanied housing personnel, other government agencies, commercial housing representatives and tenant activities.

f. Possess knowledge of management principles and methodology used to develop master plans and procedures covering the full range of housing functions. Including developing management plans and procedures necessary to coordinate housing programs with a variety of agencies including regulator, enforcement, and utility.

g. Knowledge and understanding of government budgetary and financial policies, methods, procedures and regulations to forecast and oversee Housing program funding activities.

4.0 GUIDELINES:

Guidelines include all instructions, rules, and regulations provided by the Commander, Mid-Atlantic Region, and Housing Program. The contractor shall support the Regional Housing Office. The contractor shall plan and carry out the assignment; coordinate with other organizations or persons as required; determines the methods and techniques required; and advises the designated Contracting Officer Representative of progress and the potential for critical problems related to contract requirements. The contractor shall independently accomplish objectives within the framework of Navy housing policies. Typically, completed work is not immediately reviewed, but is subject to administrative control in which review is made of program accomplishments, compatibility with other work, and effectiveness in meeting contract requirements.

Contractor agrees and acknowledges that nothing in this contract creates an employer/employee relationship with the Government and that no government personnel control the means and manner of the contractor’s performance. In addition, government personnel have no authority to exercise any of the following functions over the Contractor or its employees:

1. Supervise contractor employees

2. Approve leave or other absences

3. Train or approve training

4. Conduct performance appraisals or other evaluations

5. Provide or approve awards and recognition

6. Dictate to the contractor who to hire or fire

7. Discipline contractor employees

5.0

PERFORMANCE REQUIREMENTS SUMMARY

Standard

6.0

PERIOD OF PERFORMANCE:

Base Period: 1March 2018 – 30 September 2018 7.0

WORK HOURS:

Normal working hours are 0700-1600 daily, Monday through Friday, however, Contractor is responsible for setting appropriate work hours for itself and its employees to perform the requirements of this contract. When the workload dictates, working hours may include evenings, weekends, holidays and seasonal work when required to accommodate special requirements and be required to drive to other sites within the region in performance of normal duties.

Federal Holidays: The following Federal holidays are public holidays that are observed by DON:

A. New Year’s Day (1 January)

B. Martin Luther King’s Birthday (Third Monday in January)

C. President’s Day (Third Monday in February)

D. Memorial Day (Last Monday in May)

E. Independence Day (4 July)

F. Labor Day (First Monday in September)

G. Columbus Day (Second Monday in October) H. Veteran’s Day (11 November)

I. Thanksgiving Day (Forth Thursday in November)

J. Christmas Day (25 December) In the event that a Federal holiday falls on a Saturday, The holiday will be observed on the Friday immediately before the holiday; if the Federal holiday falls on a Sunday, the holiday will be observed on the Monday immediately following the holiday. Other holidays are determined by Executive Order.

7.0

PLACE OF PERFORMANCE:

The normal place of performance for all tasking will begin at the primary location of Regional Housing MID-Atlantic, Building SDA-337, Norfolk, VA 23511-2737.

8.0

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The work involves normal risks or discomforts associated with an office environment. The work area is usually adequately lighted, heated and ventilated. The work is primarily sedentary, but does involve periods of walking, standing, climbing stairs, bending, reaching and similar activities.

9.0 Reimbursable travel expenses

The Government anticipates that contractor provided travel expenses will be incurred under this Task Order for the contractor to travel from Norfolk VA to the following Unaccompanied Housing sites; NAVSTA Newport, R.I., SUBASE New London, CT, NSY Portsmouth, NH, NIOC Sugar Grove, WV, and NAVWPNSTA Earle, NJ, approximately four days per trip 3 or 4 times per year for site visits, training and return. All travel reimbursed under this task order shall be actual expenses and in accordance with the contract and the Joint Travel Regulations. Travel and per diem is estimated not to exceed $3,000.00. Travel must be pre- approved by the Contracting Officer through coordination with the Contracting Officer Representative at least one week prior to travel. Travel claims shall be submitted within five days of completion of travel.