Solicitation_N0018918Q0069_P0001.docx

N0018918Q0069

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 05-Jan-2018 03:00 PM to 10-Jan-2018 03:00 PM.

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT FOR

REGIONAL SUPPORT SERVICES, PROGRAM MANAGER

MID-ATLANTIC REGION, NORFOLK, VA 23511-2737

1.0 SCOPE: Commander, Navy Region Mid-Atlantic, Program Manager, Norfolk VA requires a Regional Support Services Program Manager to support the military housing requirements for personnel assigned to the Mid-Atlantic region. The purpose of the Housing department is to assist our Navy military members in obtaining housing. The Housing department is assigned total field responsibility for the technical and operations management of all Military Housing assets and properties which includes Family Housing (FH) and Unaccompanied housing (UH). The program provides a full range of services including acquisition, maintenance, occupancy assignment and operation of the FH and UH programs. The objective of this task is to provide contractor support for both FH and UH with a qualified contractor employee. The contractor shall provide those services and personnel to perform the work specified in the PWS.

2.0 APPLICABLE DIRECTIVES:

2.1 ACRONYMS AND ABBREVIATIONS:

2.2 DEFINITIONS

· Base Loading/R19 - Data input to EMH system, by each base regarding their population of sailors, civilian workforce and families residing in the area of responsibility

· EMH - Enterprise Military Housing: Local computer program used to track check-in/check-out of military families and unaccompanied personnel into quarters. Also used to track base population and forecast anticipated growth to plan for additional housing.

· PEP reports - Performance Evaluation Plan reports; used to review/evaluate/analyze the financial condition/fiscal health of the Public Private Venture within the AOR to ensure sufficient funding is available to perform their duties.

3.0 PERFORMANCE WORK STATEMENT:

3.1 SPECIFIC TASKS:

TASK 1: PROGRAM MANAGER: The contractor shall communicate policy, evaluate technical data, perform resource analysis and coordinate and carry out all new initiatives throughout the area of responsibility (AOR) while providing the Director, Regional Housing Command with information on issues that affect the FH & UH programs. The contractor shall be the single point of contact for providing information for data calls, and briefs from Naval Installations located at Naval Station, Norfolk, VA; Naval Air Station, Oceana, VA; Yorktown, VA; Supervisor of Shipbuilding (SUPSHIP), Newport News, VA; Joint Expeditionary Base Little Creek, Virginia Beach, VA; Dam Neck, Virginia Beach, VA; NSA Northwest Annex, VA; Newport, RI; New London, CT and Portsmouth, NH. The contractor shall help evaluate new ideas for process improvement and determine the effectiveness of existing programs and make inputs toward future strategic planning for all components of the Navy Region Mid-Atlantic FH & UH properties.

The contractor shall:

· Research and investigate new or improved business and management practices proposed for the FH & UH programs.

· Develop and maintain metrics for tracking the day-to-day operation of Regional Family and Unaccompanied Housing programs which will be used to identify and analyze problem areas in the operations.

· Forecast and estimate program requirements and develop presentations, point papers and briefs to be presented to the Regional Director and/or the Commanding Officer about program operations and milestones.

· Conduct surveys to gather information from the FH and UH residents, and make recommendations to the Regional Director and/or the Commanding Officer based on the results of the surveys on how to improve the UH & FH Housing programs.

· Work closely with the Regional staff to oversee and coordinate input for data calls and briefs from Commander Naval Installations and higher authority.

· Maintain expertise with eMH (Base loading/R19’s), OSD Performance Evaluation Plan (PEP), conduct annual Public Private Ventures (PPV) Condition Assessments and provide guidance and ensure correct input from all members/sections of the Regional Housing programs.

· The contractor will assist the DON Representative in reviewing PPV management and the operating plan to ensure policies are clear, and concise. Evaluate PPV financial data regarding impact of occupancy, BAH, profit and loss. Assist the DON Representative in developing criteria to manage PPVs and perform surveys to ensure compliance with PPV contract. Consolidate and analyze statistical data for the balance scorecard data and metrics. The contractor will assist the DON Representative of military members occupying PPV housing, the fiscal health of the business entity, and review the management of the operation and maintenance budget, of the PPV business entity.

· Assist the Regional Business Manager in reviewing, analyzing, consolidating and revising budget estimates, to include justification statements and budget execution plans for current and multi-year plans.

b. TASK 2: OVERTIME: The contractor shall provide after hours support to accommodate last minute or emergency requirements. Approximately 2% overtime is estimated.

3.0 SKILLS AND KNOWLEDGE REQUIRED FOR THE POSITION:

a. Expertise of DOD and Navy housing policies, regulations, administrative practices and procedures related to the planning, scheduling and coordinating of management resources for efficient operation and utilization of Navy housing projects of facilities. Possess skills to communicate major program issues and operational requirements with all echelons of command.

b. Be a subject matter expert in the EMH program and base loading/R19s. Able to manipulate and extract data from inputs from the base loading/R19s to respond to data calls for information from the Commander Naval Installations or higher authority.

c. Possess comprehensive knowledge of and skill in the application of a wide range of housing management principles, concepts, and methodology to a variety of complex work assignments involving the full range of housing activities including operations and maintenance, financial management, construction and improvements, management tenant relations, referral services and furnishings and equipment management.

d. Possess comprehensive knowledge of area ordinances, laws, and codes governing the use and operation of housing facilities and skill in developing plans and directives for housing administrations.

e. Possess knowledge of administering and coordinating available activity resources, and in acquiring compliance of approval of policies or regulations for Family and Unaccompanied housing personnel, other government agencies, commercial housing representatives and tenant activities.

f. Possess knowledge of management principles and methodology used to develop master plans and procedures covering the full range of housing functions. Including developing management plans and procedures necessary to coordinate housing programs with a variety of agencies including regulator, enforcement, and utility.

g. Knowledge and understanding of government budgetary and financial policies, methods, procedures and regulations to forecast and oversee Housing program funding activities.

4.0 GUIDELINES:

Guidelines include all instructions, rules, and regulations provided by the Commander, Mid-Atlantic Region, and Housing Program. The contractor shall support the Regional Housing Office. The contractor shall plan and carry out the assignment; coordinate with other organizations or persons as required; determines the methods and techniques required; and advises the designated Contracting Officer Representative of progress and the potential for critical problems related to contract requirements. The contractor shall independently accomplish objectives within the framework of Navy housing policies. Typically, completed work is not immediately reviewed, but is subject to administrative control in which review is made of program accomplishments, compatibility with other work, and effectiveness in meeting contract requirements.

Contractor agrees and acknowledges that nothing in this contract creates an employer/employee relationship with the Government and that no government personnel control the means and manner of the contractor’s performance. In addition, government personnel have no authority to exercise any of the following functions over the Contractor or its employees:

1. Supervise contractor employees

2. Approve leave or other absences

3. Train or approve training

4. Conduct performance appraisals or other evaluations

5. Provide or approve awards and recognition

6. Dictate to the contractor who to hire or fire

7. Discipline contractor employees

5.0 PERFORMANCE REQUIREMENTS SUMMARY

Standard

6.0 PERIOD OF PERFORMANCE:

Base Period: 1March 2018 – 30 September 2018

7.0 WORK HOURS:

Normal working hours are 0700-1600 daily, Monday through Friday, however, Contractor is responsible for setting appropriate work hours for itself and its employees to perform the requirements of this contract. When the workload dictates, working hours may include evenings, weekends, holidays and seasonal work when required to accommodate special requirements and be required to drive to other sites within the region in performance of normal duties.

Federal Holidays: The following Federal holidays are public holidays that are observed by DON:

A. New Year’s Day (1 January) B. Martin Luther King’s Birthday (Third Monday in January) C. President’s Day (Third Monday in February) D. Memorial Day (Last Monday in May) E. Independence Day (4 July) F. Labor Day (First Monday in September) G. Columbus Day (Second Monday in October) H. Veteran’s Day (11 November) I. Thanksgiving Day (Forth Thursday in November) J. Christmas Day (25 December)

In the event that a Federal holiday falls on a Saturday, The holiday will be observed on the Friday immediately before the holiday; if the Federal holiday falls on a Sunday, the holiday will be observed on the Monday immediately following the holiday. Other holidays are determined by Executive Order.

8.0 PLACE OF PERFORMANCE:

The normal place of performance for all tasking will begin at the primary location of Regional Housing MID-Atlantic, Building SDA-337, Norfolk, VA 23511-2737.

9.0 WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The work involves normal risks or discomforts associated with an office environment. The work area is usually adequately lighted, heated and ventilated. The work is primarily sedentary, but does involve periods of walking, standing, climbing stairs, bending, reaching and similar activities.

10.0 REIMBURSABLE TRAVEL EXPENSES

The Government anticipates that contractor provided travel expenses will be incurred under this order for the contractor to travel from Norfolk VA to the following Unaccompanied Housing sites; NAVSTA Newport, R.I., SUBASE New London, CT, NSY Portsmouth, NH, NIOC Sugar Grove, WV, and NAVWPNSTA Earle, NJ, approximately four days per trip 3 or 4 times per year for site visits, training and return. All travel reimbursed under this task order shall be actual expenses and in accordance with the contract and the Joint Travel Regulations. Travel and per diem is estimated not to exceed $3,000.00. Travel must be pre- approved by the Contracting Officer through coordination with the Contracting Officer Representative at least one week prior to travel. Travel claims shall be submitted within five days of completion of travel.

10.1 Reimbursement for Travel Costs (SEP 2015)

(a) Travel

(1) Area of Travel. Performance under this contract may require travel by contractor personnel. If travel, domestic or overseas, is required, the contractor is responsible for making all needed arrangements for his personnel. This includes but is not limited to the following:

All contractor personnel required to perform work on any U.S. Navy vessel will have to obtain boarding authorization from the Commanding Officer of the vessel prior to boarding.

(2) Travel Policy. The Government will reimburse the contractor for allowable travel costs incurred by the contractor in performance of the contract and determined to be in accordance with FAR subpart 31.2, subject to the following provisions:

Travel required for tasks assigned under this contract shall be governed in accordance with rules set forth for temporary duty travel in FAR 31.205-46.

(3) Travel. Travel, subsistence, and associated labor charges for travel time are authorized, whenever a task assignment requires work to be accomplished at a temporary alternate worksite.

Travel performed for personal convenience and daily travel to and from work at contractor’s facility will not be reimbursed.

(4) Per Diem. Per diem for travel on work assigned under this contract will be reimbursed to employees consistent with company policy, but not to exceed the amount authorized in the Department of Defense Joint Travel Regulations.

(5) Shipboard Stays. Whenever work assignments require temporary duty aboard a Government ship, the contractor will be reimbursed at the per diem rates identified in paragraphs C8101.2C or C81181.3B(6) of the DOD Joint Travel Regulations, Volume 2.

(6) Air/Rail Travel. In rendering the services, the contractor shall be reimbursed for the actual costs of transportation incurred by its personnel not to exceed the cost of tourist class rail, or plane fare, to the extent that such transportation is necessary for the performance of the services hereunder and is authorized by the Ordering Officer. Such authorization by the Ordering Officer shall be indicated in the order or in some other suitable written form.

NOTE: To the maximum extent practicable without the impairment of the effectiveness of the mission, transportation shall be tourist class. In the event that only first class travel is available, it will be allowed, provided justification therefore is fully documented and warranted.

(7) Private Automobile. The use of privately owned conveyance within the continental United States by the traveler will be reimbursed to the contractor at the mileage rate allowed by Joint Travel Regulations. Authorization for the use of privately owned conveyance shall be indicated on the order. Distances traveled between points shall be shown in standard highway mileage guides. Any deviations from distance shown in such standard mileage guides shall be explained by the traveler on his expense sheet.

(8) Car Rental. The contractor shall be entitled to reimbursement for car rental, exclusive of mileage charges, as authorized by each order, when the services are required to be performed outside the normal commuting distance from the contractor’s facilities. Car rental for TDY teams will be limited to a rate of one car for every four (4) persons on TDY at one site.

Contractor Unclassified Access to Federally Controlled Facilities, Sensitive Information, Information Technology (IT) Systems or Protected Health Information

Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The Deputy Secretary of Defense Directive-Type Memorandum (DTM) 08-006 – “DoD Implementation of Homeland Security Presidential Directive – 12 (HSPD-12)” dated November 26, 2008 (or its subsequent DoD instruction) directs implementation of HSPD-12. This clause is in accordance with HSPD-12 and its implementing directives.

APPLICABILITY

This text applies to contractor employees requiring physical access to any area of a federally controlled base, facility or activity and/or requiring access to a DoN or DoD computer/network/system to perform certain unclassified sensitive duties. This clause also applies to contractor employees who access Privacy Act and Protected Health Information, provide support associated with fiduciary duties, or perform duties that have been identified as National Security Position, as advised by the command security manager. It is the responsibility of the responsible security officer of the command/facility where the work is performed to ensure compliance.

Each contractor employee providing services at a Navy Command under this contract is required to obtain a Department of Defense Common Access Card (DoD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

ACCESS TO FEDERAL FACILITIES

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Command’s Security Manager upon arrival to the Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

ACCESS TO DOD IT SYSTEMS

In accordance with SECNAV M-5510.30, contractor employees who require access to DoN or DoD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to information protected under the Privacy Act, to include Protected Health Information (PHI). All contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity’s Command Information Assurance Manager.

Contractor employees requiring privileged or IT-I level access, (when specified by the terms of the contract) require a Single Scope Background Investigation (SSBI) or T5 or T5R equivalent investigation , which is a higher level investigation than the National Agency Check with Law and Credit (NACLC)/T3/T3R described below. Due to the privileged system access, an investigation suitable for High Risk national security positions is required. Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance Technical Level 1, and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to IT systems is required for performance of the contractor employee’s duties, such employees shall in-process with the Navy Command’s Security Manager and Information Assurance Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-N; therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the “supervisor”.

The SAAR-N shall be forwarded to the Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

When required to maintain access to required IT systems or networks, the contractor shall ensure that all employees requiring access complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

INTERIM ACCESS

The Command's Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, meaning information not authorized for public release.

CONTRACTOR’S SECURITY REPRESENTATIVE

The contractor shall designate an employee to serve as the Contractor’s Security Representative. Within three work days after contract award, the contractor shall provide to the requiring activity’s Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor’s Security Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter. The Contractor’s Security Representative shall not be replaced or removed without prior notice to the Contracting Officer and Command Security Manager.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR CONTRACTORS ASSIGNED TO NATIONAL SECURITY POSITIONS OR PERFORMING SENSITIVE DUTIES

Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Contractor employees under this contract are recognized as Non-Critical Sensitive [ADP/IT-II] positions when the contract scope of work require physical access to a federally controlled base, facility or activity and/or requiring access to a DoD computer/network, to perform unclassified sensitive duties. This designation is also applied to contractor employees who access Privacy Act and Protected Health Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified as National Security Positions. At a minimum, each contractor employee must be a US citizen and have a favorably completed NACLC or T3 or T3R equivalent investigation to obtain a favorable determination for assignment to a non-critical sensitive or IT-II position. The investigation consists of a standard NAC and a FBI fingerprint check plus law enforcement checks and credit check. Each contractor employee filling a non-critical sensitive or IT-II position is required to complete:

· SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product)

· Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

· Original Signed Release Statements

Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 10 years) throughout the contract performance period. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL contractor employees shall in-process with the Command’s Security Manager upon arrival to the command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Command’s Information Assurance Manager. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date.

The contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. Contractor employees shall accurately complete the required investigative forms prior to submission to the Command Security Manager. The Command’s Security Manager will review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM); Potential suitability or security issues identified may render the contractor employee ineligible for the assignment. An unfavorable determination is final (subject to SF-86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract. The Command’s Security Manager will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DoD Central Adjudication Facility (CAF) for a determination.

If the contractor employee already possesses a current favorably adjudicated investigation, the contractor shall submit a Visit Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS) or a hard copy VAR directly from the contractor’s Security Representative. Although the contractor will take JPAS “Owning” role over the contractor employee, the Command will take JPAS "Servicing" role over the contractor employee during the hiring process and for the duration of assignment under that contract. The contractor shall include the IT Position Category per SECNAV M-5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee’s performance under the contract.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR CONTRACTORS ASSIGNED TO OR PERFORMING NON-SENSITIVE DUTIES

Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc. ...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

· Must be either a US citizen or a US permanent resident with a minimum of 3 years legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and

· Must have a favorably completed National Agency Check with Written Inquiries (NACI) or T1 investigation equivalent including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

· SF-85 Questionnaire for Non-Sensitive Positions

· Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

· Original Signed Release Statements

The contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or T1 equivalent investigation, or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM

Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

* Consult with your Command Security Manager and Information Assurance Manager for local policy when IT-III (non-sensitive) access is required for non-US citizens outside the United States.

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