N00189-13-T-PC039.doc

Section SF 1449 - CONTINUATION SHEET

Admin Support Services for DANTES

FFP

Administrative support services for DANTES "Troops to Teachers" program. Per Performance Work Statement.

FOB: Destination

PURCHASE REQUEST NUMBER: N3569713RCAJ011

NET AMT

Lot

Overtime Support of CLIN0001

COST

Overtime in Support of CLIN0001, see rates below- Overtime Rates (per hour): Data Entery Operator II: _______________ Data Entery Operator III:_______________ Accounting Clerk II:___________________ General Clerk II:______________________ Administrative Assistant:_______________ NOT TO EXCEED $35,000.00

ESTIMATED COST

Cost

Travel in Support of CLIN0001

Travel in Support of CLIN0001 Per PWS section 10.2. NTE $30,000.00

ESTIMATED COST

Cost

ODC

Other Direct Costs in support of CLIN0001. Per PWS Section 10.1. NTE $35,000.00

ESTIMATED COST

FFP

Administrative support services for DANTES "Troops to Teachers" program. Per Performance Work Statement.

NET AMT

Lot

COST

Overtime in Support of CLIN1001, see rates below- Overtime Rates (per hour): Data Entery Operator II: _______________ Data Entery Operator III:_______________ Accounting Clerk II:___________________ General Clerk II:______________________ Administrative Assistant:_______________ NOT TO EXCEED $35,000.00

ESTIMATED COST

Cost

COST

Travel in Support of CLIN1001 Per PWS section 10.2. NTE $30,000.00

ESTIMATED COST

Cost

COST

Other Direct Costs in support of CLIN1001. Per PWS Section 10.1. NTE $35,000.00

ESTIMATED COST

PWS

PERFORMANCE WORK STATEMENT (PWS)

DEFENSE ACTIVITY for NON-TRADITIONAL EDUCATION SUPPORT (DANTES)

EDUCATION PROGRAM SUPPORT

TROOPS TO TEACHERS PROGRAM

1.0 SCOPE: The requirement is to provide the necessary office automation, administrative, and financial and counseling support required to facilitate the overall objectives of the Defense Activity for Non-Traditional Education Support (DANTES) in support of the Troops to Teachers (TTT) Program. This requirement is to provide the resources necessary to support daily TTT operational demands as described in Section 3 of the Performance Work Statement (PWS).

1.1 BACKGROUND: DANTES supports voluntary education functions of the Office of the Under Secretary of Defense, Military Community and Family Policy (OUSD) for Active Duty and Reserve Component members of the U.S. Armed Forces. The DANTES mission is to create, direct, and manage superior education solutions designed to enrich Service members and veterans by providing leadership and support through effective partnerships across the Department of Defense and education community.

The DANTES TTT Program consists of a National Office located in Pensacola, FL and a network of 25 TTT State and Regional Offices that cover all U.S. States and Territories. TTT functions to assist and aid transitioning Service members into careers in public, charter, and Bureau Funded K-12 schools; principally seeking to supply teachers to high-needs schools. Each TTT State and Regional Office provides state- or territorial-specific information about certification and employment opportunities under the TTT program and help participants navigate and meet state certification requirements. The state offices promote the program within the state public education community and identify state public education teaching positions. The funding for the TTT Program comes from Department of Defense (DOD) and is allocated to the national office where it is disbursed to the various state and region offices to cover operating expenses.

Data on all participants in the TTT Program are managed and updated by the national office in Pensacola, Florida. There are two types of program participation: funded and unfunded. The funded program offers financial support for both the certification process and employment in a high need school. The unfunded program offers counseling and assistance regarding eligibility and teacher certification. Stipend and bonus requests, payments and pending payments are managed through the national office. The TTT national Web site is developed, maintained and updated by the National Office. The National Office is also responsible for TTT budget formulation, answering data calls, management, and accounting of all program funding including disbursements used to support the DANTES TTT Program network of state and region offices.

The requirements for this contract are for the National Office of the TTT program, located at the DANTES Headquarters, 6490 Saufley Field Road, Pensacola, FL 32509-5243.

2.0

APPLICABLE DIRECTIVES:

· 10 U.S.C. § 1154 - Assistance to eligible members and former members to obtain employment as teachers: Troops-to-Teachers Program

· 20 U.S.C. 1411 et seq

· 20 U.S.C. 7345(b)

· 25 U.S.C. 2021(3

· 42 U.S.C. 758(b)(1)

· 42 U.S.C. 601 et seq

2.1

ACRONYMS AND ABBREVIATIONS USED IN THIS PWS:

COB

Close of business (the end of the work day)

COR

Contracting Officer’s Representative

DANTES

Defense Activity for Non-traditional Education Support

DCAA

Defense Contract Audit Agency

DFAS

Defense Finance and Accounting Service

DGR

Designated Government Representative

DOD

Department of Defense

DON

Department of the Navy

ED

Department of Education

FLSA

Fair Labor Standards Act

FAS

Financial Analysis System

GAO

Government Accounting Agency

J2T Jobs to Teach

JTR/JFTR

Joint and Federal Travel Regulations

KO

Contracting Officer

MOA

Memorandum of Agreement

NAC

National Agency Check

NAVSUP

Naval Supply Systems Command

NCLB

No Child Left Behind Act

NMCI

Navy Marine Corps Intranet

ODC

Other Direct Charges

OPNAV

Office of the Chief of Naval Operations

OUSD

Office of the Under Secretary of Defense

PII

Personally Identifiable Information

PWS

Performance Work Statement

QCP

Quality Control Plan

SECNAV

Office of the Secretary of the Navy

TPOC

Technical Point of Contact

TTT

Troops to Teachers

WAWF

Wide Area Work Flow

3.0 REQUIREMENTS: The Contractor shall perform the following professional, administrative, and technical services in support of the DANTES TTT Program. Specific work shall include, but not be limited to the following:

3.1 Data Entry Clerk Support Services: The Contractor will provide Data Entry services. The Contractor will enter data into pre-defined formats (i.e., use of application program screens), scan and index data for digital archiving, and assure accurate and timely retrieval of data for DANTES and Contractor personnel. The Contractor will assure all data is available to determine qualification for TTT Program eligibility. The Contractor shall, as required, contact candidates and prospective candidates to acquire missing or incorrect information and/or documents, identify errors, and make corrections/revisions to candidate information to assure all required data is complete and accurate. Data Entry Clerk Support Services personnel shall:

· Receive and track data and source documents.

· Prepare and sort source documents and identify and interpret data to be entered.

· Contact source document originators to resolve questions, inconsistencies, or to collect missing data.

· Assign and enter appropriate internal status coding.

· Enter, correct, and update candidate/prospective candidate alpha, numeric, and/or symbolic information using application program screens specifically designed for the DANTES TTT Program.

· Compare data entered with source documents or reenter data in verification format onscreen to detect errors.

· Verify data accuracy and make necessary corrections to information entered.

· Process forms related to the TTT Program and mission-related DANTES programs.

· As requested, generate reports and respond to inquiries regarding entered data.

· Perform general clerical duties such as word processing, screening and routing incoming mail, and clerical support to other issues related to registration.

· Perform general reception duties such as answering telephone calls or routing visitors to appropriate staff or office. Answer routine, non-technical inquires related to the DANTES TTT Program.

Historical Workload Data: This is an annual requirement. Approximately 800 hours of monthly support is required in Data Entry Clerk Support effort.

3.2 Office Automation Support Services: The Contractor will utilize automated data entries to develop and update data flow in order to conduct data analysis and fact-based judgment required to respond to end-user inquiries and/or to recommend data processing solutions that extend beyond pre-defined programmatic criteria and/or procedures. Office Automation Support Service personnel shall:

· Analyze data through system life cycle and databases, identify errors and enter corrections.

· Use Navy Marine Corps Internet (NMCI)-approved application software to create, copy, edit, store, retrieve and print forms, memorandums and letters

· Using NMCI-approved automated applications and information from existing TTT databases or spreadsheets to create, enter, revise, sort or calculate and retrieve data for reports and use provide graphs and charts for reports and presentations.

· Prepare, review, revise, and finalize a wide variety of recurring correspondence, internal reports and other documents from information obtained from DANTES staff, files and other sources.

· Receive and direct telephone calls, emails, or visitors to appropriate staff or office. Answer routine, non-technical requests for information related to the DANTES TTT Program.

· Establish, update, and maintain office records so that they may be easily accessed assist and in the efficient operation of the office. Maintain, purge, and dispose of office records/files in accordance with established regulations and procedures.

· Assist staff with clerical and procedural requirements and instructions.

· Assist with reserving space for displays and exhibits advertising the TTT Program.

· Requisition office supplies required to support office automation, printed materials and TTT-related material output.

Historical Workload Data: This is an annual requirement. Approximately 160 hours of monthly support is required in the Office Automation Support effort.

3.3 Finance Assistant Support Services: The Contractor will assist the Finance Officer with financial and audit taskings required to provide oversight of funds allocated to the State and Regional Offices under the DANTES TTT Program. The Contractor shall collect and process stipend and bonus applicant information, review applications for compliance with instructions governing the TTT Program, follow up with applicants in cases where information is not complete, assure that schools or school districts meet qualifying standards, and prepare financial documents for submission to defense Finance and Accounting Services (DFAS). Finance Assistant Support Services personnel shall:

· Code, enter, correct, and update candidate alpha, numeric, and/or symbolic financial information using application program screens specifically designed for the DANTES TTT Program.

· Analyze data to determine eligibility for and validate participant stipend/bonus information.

· Review eligible hires for bonus consideration, send application when appropriate.

· Document reviews and prepare reports for the Financial Officer’s approval/action and advise the Financial Officer of findings and barriers as a result of financial reviews conducted.

· Process financial applications and carry out follow-up actions to assure TTT participant compliance with program requirements.

· Produce a monthly TTT participant Stipend and Bonus Expenditure Report using Financial Data Software Applications and self-created queries to retrieve financial data from DANTES TTT Program data systems, Web content, and/or manual processes.

· Track and determine the DANTES TTT Program cost per hire.

· Generate reports to provide historical expense data that will assist with annual funding requests and reviews.

· Conduct continual FAS Data reviews with TTT State and Regional Office financial managers and the contract Financial Officer to monitor/track TTT Program expenditures.

Historical Workload Data: This is an annual requirement. Approximately 160 hours of monthly support is required in Finance Assistant Support effort.

3.4 Administrative Support Services I: The Contractor shall evaluate relative customer records stored in DANTES TTT Program system databases, identify unique data processing exceptions and/or identifying new or changed application system requirements that result from legislation analysis or policy interpretation. The Contractor will use NMCI-authorized application system permissions to create dynamic data queries to produce statistical program reports. Administrative Support Services I personnel shall:

· Analyze data to determine eligibility for and validate participant stipend/bonus information.

· Calculate and maintain data using Web site “Hit” counters to determine weekly averages.

· Communicate through email, phone and correspondence with TTT State and Regional Offices to collect and document promotional requirements.

· Develop and maintain spreadsheets to record marketing material quantities ordered, manipulate and display imported data from various database tables, and calculate monthly repayment plans.

· Inform TTT participants of program eligibility rules and procedures for enrollment and expense claims; provide participants with marketing information.

· Review promotional material, propose conference themes, create professional agendas and draft marketing brochures.

· Maintain inventories of all government-purchased office supplies and material, order government approved and funded materials for trade shows and plan/organize conference details for all such Technical Point of Contact (TPOC) approved functions.

· Create document templates and populate the templates with participant status data. Create/coordinate graphics for making presentations, provide support to DANTES Program Managers (e.g., phone messages, correspondence preparation, timekeeping, voice mail POC, and preparation of Memorandums of Agreement (MOAs).

· Maintain, purge and dispose of office records/files in accordance with established regulations and procedures.

· Assist with reserving space for displays and exhibits advertising the TTT Program.

· Requisition office supplies, printing support and related material.

· Review and prepare documents to be sent to digital storage system.

Historical Workload Data: This is an annual requirement. Approximately 320 hours of monthly support is required in Administrative Support I effort.

3.5 Administrative Support Services II: The Contractor shall extract, analyze, and organize data to respond to requests from higher headquarters, congressional staffers, and state and local agencies. The Contractor will provide guidance and support to the Administrative Support I requirements listed in paragraph 3.4.

· Generate required financial and audit reports utilizing Financial Data Software Applications and Dynamic, self-created queries to extract/ report financial data from DANTES TTT and J2T (Jobs to Teach) software systems, WEB site content and/or manual processes.

· Serve as backup on all specialized administrative functions such as:

· Monthly and quarterly reviews of the State and Regional TTT Offices to monitor expenditures

· Producing the TTT participant Stipend and Bonus Expenditure Report and other reports using Financial Data Software Applications

· Web site content and/or manual processes, processing financial applications and follow-up actions assigned and track administrative support policy and procedure documentation.

· Assure the accuracy, clarity and quality of administrative documentation.

· Assist and support the TPOC and management personnel with departmental implementation of projects related to the DANTES TTT Program.

· Provide Web site navigation assistance to participants and end-users of Web-based systems to obtain user accounts, submit applications for the TTT Program and request program information.

· Schedule meetings and appointment arrangements on behalf of the TPOC and management personnel.

· Search databases to compile statistical reports and/or to support specific program management decisions/actions.

· Edit/propose Web page content for IT posting.

Historical Workload Data: This is an annual requirement. Approximately 160 hours of monthly support is required in the Administrative Support II effort.

3.6 Finance Officer Support Services: The Contractor will process financial data using pre-defined software applications and dynamic self-created queries to extract/report financial data from system databases. The Contractor will electronically research and compile financial reports (i.e. TTT participant salary, expense, object class, and line item data.), draft/propose relative budget submission procedures. The contactor will monitor check requests, funding allotments, obligations, expenditures, as well as maintain Government Accounting Office (GAO) report data responses, prepare collection letters and track legal compliance of TTT applicants to ensure financial qualifications are fulfilled. Finance Officer Support Services personnel shall:

· Conduct continual Financial Analysis System (FAS) data reviews with State and Regional Office financial managers to monitor/track TTT Program expenditures.

· Conduct monthly and quarterly reviews of the State and Regional TTT Offices to monitor expenditures against allocated funding and communicate with the State and Regional Offices to gain an understanding of the area being reviewed.

· Recommend to the TPOC which TTT State and Regional Offices may warrant the attention of an onsite audit. At least two TTT State and Regional Offices should be onsite audited each fiscal year at the TPOC’s discretion.

· Execute audit procedures, schedules, priorities and programs for achieving audit objectives and goals.

· Conduct detailed onsite audits of the TTT State and Regional Offices to ensure that expenditures are compliant and properly reported, discrepancies are identified, and causative research is conducted to resolve questionable findings.

· Analyze data to determine eligibility for and validate participant stipend/bonus information.

· Review eligible hires for bonus consideration, send application when appropriate.

· Create and maintain spreadsheets to track TTT State and Regional Office expenses and to prepare financial briefs and budget estimates for the TPOC.

· Collect and compile financial data to maintain quarterly and annual budget reports for TTT State and Regional Offices and the Department of Defense.

· Create various departmental documents to support budget submission and balance new hire data to include preparing collection letters.

· Collect, analyze, and assemble data to track check requests, funding allotments, obligations, expenditures, collections, and credits.

· Attend and contribute data to meetings to inform DANTES TTT Program Managers and sponsors of funding of participant status in order to support budget decisions.

· Interpret dynamic TTT legislation and TTT policies, recommend adjustment of internal TTT financial processing procedures in response to new legislation. Provide input to technical system specifications.

Historical Workload Data: This is an annual requirement. Approximately 160 hours of monthly support is required in the Finance Officer Support effort.

3.7 Education Counselor Support Services: The Contractor shall provide counseling and guidance to interested military personnel on the DANTES TTT Program based on DoD guidelines governing the TTT Program and regarding state certification requirements, routes to certification and employment potential. The Contractor shall respond to informational inquiries and develop and edit Web page content in order to maintain currency of the DANTES TT Program data. Education Counselor Support Services personnel shall:

· Prepare and release various marketing letters and develop announcements for mass-mailing releases.

· Research background on participants and confer with State and Regional Offices to support participants and identify exceptional participants to develop highlight accomplishment for media and public relations use.

· Counsel military personnel and veterans regarding program benefits, registration methods, how to apply and research teacher certification requirements, how to identify/enroll in certification programs, and how to locate teaching vacancies.

· Respond to email, phone, and face-to-face inquiries concerning program and eligibility criteria.

· Counsel prospective participants to assist them in submitting resumes reflecting their teaching interests relative to state district teaching opportunities

· Identify and contact technically withdrawn registrants who are still eligible for stipends or bonuses and counsel regarding stipend/bonus usage.

· Review/respond to Internet forum and chat issues; tailor responses to individuals and/or develop generic information bulletins for all chat participants.

· Research and collect contact-descriptive information about university-sponsored, distance-based teacher certification programs.

· Edit and create Web page content to market the TTT Program.

· Research/analyze external educational Web sites to determine feasibility to reference or link from DANTES Web sites.

· Critique other educational online promotional approaches and recommend various Internet strategies for providing meaningful information.

· Monitor and maintain content of TTT Facebook page and other similar social media outlets to market the TTT Program. Research/analyze educational WEB sites promotional approaches and recommend various internet methods of providing meaningful information on the Troops to Teachers Program.

· Prepare presentations and conduct offsite briefings through career fair participation and exhibits as a method of promoting the TTT Program.

Historical Workload Data: This is an annual requirement. Approximately 160 hours of monthly support is required in the Education Counselor Support effort.

3.8 Senior Education Specialist Support Services: The Contractor shall be responsible for all counseling, advertising, marketing and promotional event in support of the TTT Program. The Contractor will prepare and conduct information briefings and presentation. The Contractor will assure effective counselor guidance procedures and practices are conducted as well as assure efficient and effective operation and problem resolution assistance to internal staff support personnel. The Contractor will provide training, advice and assistance to the counseling staff as well as augment Education Counselor Support Services under para. 3.7. Senior Education Specialist Support Services personnel shall:

· Oversee all service contract functions under this order, performed at the DANTES TTT Program National Office.

· Based on authorizing legislation eligibility criteria and DOD guidelines; develop, publish, maintain and update policy guidelines that define/describe eligibility for active duty and reserve personnel.

· Evaluate applications not clearly meeting eligibility criteria to identify rational for acceptance or rejection.

· Coordinate conference logistical support for career fairs, Teaching as a Second Career Seminars, and national education and military conferences in CONUS and OCONUS.

· Develop, maintain and present briefings to a variety of audiences to include potential participants, providers of teacher certification programs and other stakeholders in public education.

· Develop specifications, process flow diagrams and functional requirement definitions to describe TTT data processing issues and develop modification requests to the TTT and J2T software systems, Web site content, and /or other manual processes.

· Contact participants and potential participants to answer inquiries, explain TTT program requirements, guide individuals through the qualification and placement processes, initiate contact via email, phone and at conferences to recruit participants.

· Promote hiring TTT participants to conference attendees.

· Advise the TPOC on matters that call for the input of a subject matter expert relative to tasks performed according to this order.

Historical Workload Data: This is an annual requirement. Approximately 160 hours of monthly support is required in Senior Defense Counselor Support effort.

3.9 Performance Requirements Summary:

3.1

3.2

3.4

Data entry requirement

All data entry information shall be entered on a daily basis. Data pending entry at the end of each work day shall be filed in a secure location until the following work day.

The goal is to input 100% of data received during the work day. The acceptable quality level except during periods defined herein (3.10) where there is unusual data surge, is 90% of all data received during the work day is input by close of business (COB).

Customer spot check of completed and pending data entries into the various DANTES utilized computer systems and data formatted entry screens.

Quality, timeliness and volume of data entered on a daily basis.

3.1

3.2

3.3

3.4

3.5

3.6

3.7 Required data reports and correspondence

Required reports and correspondence shall be generated and disseminated as prescribed.

Scheduled data reports and correspondence shall be generated and disseminated on the date and times scheduled. Dates and times are established by the TPOC.

Receipt and review of requested reports and correspondence.

Quality, timeliness and accuracy of requested reports and generated correspondence.

3.2

3.3

3.4

3.6

Spreadsheet updates

All spreadsheets will be generated utilizing Microsoft Excel programs set up and utilized by DANTES.

Data entered into spreadsheets shall be verified for accuracy and correctness prior to dissemination of any DANTES-related administrative or financial reports. The goal is to produce accurate and current financial reports.

Customer review of all released reports created by using Microsoft Excel.

Accuracy and completeness of reports generated utilizing Excel.

3.2

Assist with travel arrangements

Travel arrangements will be initiated and liquidated in a timely manner as to not cause undue delay.

All travel and transportation requestes submitted shall be processed as to not cause any delays in requested travel or transportation arrangements and to obtain the lowest feasible transportation cost. Travel and transportation requirements are to be submitted for TPOC approval at least ten (10) days prior to the date travel is to begin.

Customer review of travel and/or transportation requests.

Timely processing of travel requests and liquidation to preclude any undue delays.

3.6

Scheduled audits

Audits scheduled shall be completed as scheduled and reports of findings generated for management review.

Scheduled audits will be conducted and reports made detailing audit results and recommendations made as required to correct any discrepancies found. Audit reports shall be submitted within three (3) workdays of completion of an audit.

Customer shall review and approve all audit reports submitted for approval and disposition.

Timely completion of scheduled audits and audit findings submitted for review.

3.4

Stipend/Bonus validations

Continual review.

TTT participants shall have validations conducted on a continual basis to ensure that stipend/bonus eligibility is verified. Justification must be provided for undue delays. An undue delay is any valadition taking longer than five (5) work days to complete. More than (5) unjustified validation delays per month is deemed unacceptable.

Customer review of TTT stipend/bonus validation for eligibility reports.

Participant feedback and review of eligibility reports. The number of reports and the required submission dates shall be determined by the customer.

3.4

Office supply inventories

Office supplies shall be inventoried, issues and replenishments made.

Supply orders, receipts,and issue records, and files shall be maintained to ensure continual 98% accountability of supplies & materials.

Customer review and spot check of office supplies/material issues, orders and onhand quantity.

Accuracy of inventory reports and related supply files documenting issues, receipts, and outstanding orders.

3.5

Administrative documentation

Continual review of generated reports, data, & correspondence disseminated shall be continually reviewed and shall be complete, accurate, timely and error free.

Goal is administrative requirements presented each the day shall be completed by COB. Requirements not completed shall have priority on the next work day. Taskings presented by the TPOC as urgent or having a specific deadline must be completed by COB or by the TPOC’s specified deadline.

Spot check of administrative personnel workload and daily output.

Accurate and timely completion of correspondence, data entries, reports and other administrative documentation.

Program Managers receipt and review of requested reports.

All statistical reports specified and requested by management.

3.5

All requested meetings shall be scheduled and setup on the date and time requested. All parties to participate shall be notified to ensure their attendance. When possible, 24 hours notice shall be provided for any meeting cancelled under the direction of the TPOC or management personnel.

Appointment schedule review conducted by the TPOC and pertinent management personnel.

Meetings scheduled on the requested date and time

Financial briefs and budget estimates shall be conducted to track TTT State and Regional Offices funding and expenditures as prescribed by the director.

TTT State and Regional Offices financial briefs & budget estimate reviews shall be conducted on a continual basis to ensure accountability of TTT State and Regional Offices funding and expenditures . It is the goal of DANTES to fully account for all funding received and expenditures made. In-house audits shall be conducted to ensure full accountability of funds both received and expended.

Customer review of TTT State and Regional Offices budget estimates and attendance of financial briefs or review of financial reports.

TTT State and Regional Offices briefs and budget estimates requested and conducted as prescribed by the TPOC. All briefs and reports as requested.

Counsel military personnel and veterans regarding the program, certification requirements and job availability regarding the TTT program.

Counseling is conducted on a continual basis. All scheduled appointments will be conducted. Scheduled appointments that can’t be met shall be rescheduled and interested parties notified of the rescheduled date. with at TTT State and Regional Officest 24 hours advance notice.

Participanrt feedback and cusatomer spot check of counseling sessions held.

Participant feedback as the primary performance measure tool.

Attend all scheduled career fairs and exhibits scheduled by the TTT Director to promote the Troops to Teachers Program.

Participation in all scheduled career fairs and exhibits is expected unless bonafide emergency situations prevent such attendance. Failure of any Contractor to participate in a scheduled career fair/exhibit unless prevented by a bonafide emergency shall be considered unacceptable and shall be reported to the Contractor‘s host company.

Participation in career fairs and exhibits scheduled to promote the TTT program.

Career fair/exhibit participation and the quality of the exhibit, as observed and based on customer feedback.

Ensure that the TTT Web page is kept up-to-date and all information contained is complete and accurate.

Customer review of the Web page.

The Web page and its content as it applies to the TTT program.

Ensure that effective counseling is conducted to provide interested military and veterans with the most up-to-date information regarding the TTT program.

Continual review of the counseling effort and participation in career fair/exhibit participation.

Participant feedback, TPOC review of counseling efforts, and review of career fair/exhibit booth, presentations and materials available to hand out.

The overall counseling effort and participant feedback.

Participation in all briefings scheduled to promote the TTT program requirements, qualifications and expectations

Participation in scheduled briefings and presentations is expected other than for a bonafide emergency situations. Contractor non-participation shall be reported to the Contractors host company.

3.10 Overtime Requirement: Non-emergency after-hours support is required. Surge requirements for end-of-year data collection, legislative enactments, annual surveys, heavy fall and spring academic registration periods, school-year hiring periods, budget formulation, and end-of-year regional audits required as part of the budget and financial Fiscal Year close-out process. Overtime shall be included in CLIN0002 and CLIN1002. Emergent overtime where the project must be completed by the next business day can be approved by the TPOC for up to ten (10) hours. All other overtime must be approved by the Contracts Officer in advance of working the overtime. After-hour support shall be requested by the TPOC according to specific requirements as follows:

3.1 Data Entry Clerk Support Services: Historical Workload Data Numbers are provided for estimation purposes only: 150 hours is required to cover end-of-year surge requirements for data entry, 1 August through 30 September.

3.2 Office Automation Support Services: Historical Workload Data Numbers are provided for estimation purposes only: 60 hours is required to cover end-of-year surge requirements for report generation and data collection, 1 August through 30 September.

3.3 Finance Assistant Support Services: Historical Workload Data Numbers are provided for estimation purposes only: 100 hours is required to cover end-of-year surge requirements for financial and audit requirements, 1 August through 30 September.

3.4 Administrative Support Services I: Historical Workload Data Numbers are provided for estimation purposes only: 100 hours is required to cover end-of-year surge requirements for administrative related support functions required to ensure end-of-year close out, 1 August through 30 September.

3.5 Administrative Support Services II: Historical Workload Data Numbers are provided for estimation purposes only: 120 hours is required to cover end-of-year surge requirements to ensure that all administration-related support functions are carried out to ensure end-of-year close out, 1 August through 30 September.

3.6 Finance Officer Support Services: Historical Workload Data Numbers are provided for estimation purposes only: 120 hours is required to cover end-of-year surge requirements to ensure that all regional financial reviews and audits are completed for end-of-year close out and budget projections for the new fiscal year are completed 1 August through 30 September.

3.7 Education Counselor Support Services: Historical Workload Data Numbers are provided for estimation purposes only: 160 hours is required to man career fair booths to promote the Troops to Teachers Program. Career fairs are generally conducted on week-ends and after normal work hours during the week in a public venue. After-hour support is required throughout the Fiscal Year.

3.8 Senior Education Specialist Support Services: Historical Workload Data Numbers are provided for estimation purposes only: 160 hours is required to man career fair booths and to give presentations in public venues to promote the Troops to Teachers Program. Most presentations are given after normal working hours or during the week-end. After-hour support is required throughout the Fiscal Year.

4.0 SKILLS AND KNOWLEDGE REQUIRED BY THE POSITION: The Contractor shall employ only personnel who are fully qualified, competent, and experienced to perform the tasks specified in this PWS. The government reserves the right to require the Contractor to remove and replace any personnel who provide unsatisfactory service, demonstrate insufficient knowledge, or possess inadequate skill levels necessary to complete assigned tasks. The skill level of the staff provided shall be current and consistent with new technologies. The government shall not bear the costs of any Contractor training or travel required for training to execute this PWS. Contractor employees must at a minimum:

· Demonstrate the ability to read, write, and speak English fluently.

· Have extensive training in required functional areas. Training may be traditional or on-the-job.

· Be capable of learning and using current and emerging military and commercial data management application software and office automation technology.

· Demonstrate proficiency in the use of Microsoft Office Suite® and incorporated programs to include: Microsoft® Excel®, PowerPoint®, Word®, Access®, and Outlook®.

In addition, position-specific requirements are as follows:

4.1 Data Entry Clerk Support Services: The Contractor(s) shall have a working knowledge of Microsoft Office Suite® tools used to prepare reports and compile data. The Contractor(s) shall possess good communications skills both oral and written. Contractor must demonstrate good typing/data entry skills. The Contractor shall be proficient in the use of office equipment to include printers, scanners, fax machines calculators and desk top computer. The Contractor shall possess, as a minimum a high school diploma with data entry related experience in the government, private sector or combination of both. The Contractor shall have strong organizational and customer service skills.

4.2 Office Automation Support Services: The Contractor shall have extensive knowledge of Microsoft Office Suite® tools used in the preparation of reports, compiling data and creating spreadsheets and presentations. The Contractor shall possess excellent communications skills both oral and written. Contractor must have good typing/data entry skills. The Contractor shall be proficient in the use of commonly used office equipment. The Contractor shall possess experience in an office environment in the government, private sector or a combination of both. The Contractor shall have strong organizational and customer service skills with the ability to adapt to work under stressful conditions caused by fluctuating workload. Contract shall have the ability to develop and work independently on projects assigned and possess excellent report formulation and writing skills. The Contractor shall possess effective interpersonal skills for communicating with staff personnel and TTT Program participants and those interested in the program.

4.3 Finance Assistant Support Services: The Contractor shall have extensive knowledge of Microsoft Office Suite® tools with an emphasis on Microsoft Excel which is the primary tool used to input financial/audit data and develop and extract a wide range financial/audit reports. The Contractor shall possess excellent communications skill both oral and written. The Contractor shall be proficient in the use of commonly used office equipment. The Contractor shall have strong organizational and interpersonal skills for communicating with management and staff personnel. The Contractor shall possess bookkeeping/auditing experience.

4.4 Administrative Support Services I: The Contractor shall have extensive knowledge of Microsoft Office Suite® tools used in the preparation of reports, compiling data and creating spreadsheets and presentations. The Contractor shall possess excellent communications skills both oral and written. Contractor must demonstrate the ability to type with minimal errors. The Contractor shall be proficient in the use of commonly used office equipment. The Contractor shall have strong organizational and customer service skills with the ability to adapt to work under stressful conditions caused by fluctuating workload. Contractor shall have the ability to develop and work independently on projects assigned and possess excellent report formulation and writing skills. The Contractor shall possess effective interpersonal skills for communicating with staff personnel and TTT Program participants and those interested in the program.

4.5 Administrative Support Services II: The Contractor shall have extensive knowledge of Microsoft Office Suite® tools used in the preparation of reports, compiling data and creating spreadsheets and presentations. The Contractor shall possess excellent communications skills both oral and written. Contractor must demonstrate the ability to type with minimal errors. The Contractor shall be proficient in the use of commonly used office equipment. The Contractor shall have strong organizational and customer service skills with the ability to adapt to work under stressful conditions caused by fluctuating workload. Contract shall have the ability to develop and work independently on projects assigned and possess excellent report formulation and writing skills. The Contractor shall possess effective interpersonal skills for communicating with staff personnel and TTT Program participants and those interested in the program.

4.6 Finance Officer Support Services: The Contractor shall have extensive knowledge of Microsoft Office Suite® tools with an emphasis on Microsoft Excel which is the primary tool used to input financial/audit data and develop and extract a wide range financial/audit reports. The Contractor shall possess excellent communications skills both oral and written. Contractor must demonstrate the ability to type with minimal errors. The Contractor shall be proficient in the use of commonly used office equipment. The Contractor shall have strong organizational and customer service skills with the ability to adapt to work under stressful conditions caused by fluctuating workload. Contractor shall have the ability to develop and work independently on projects assigned and possess excellent report formulation and writing skills. The Contractor shall possess effective interpersonal skills for communicating with staff personnel and TTT Program participants and those interested in the program. The Contractor shall possess accounting experience.

This is a Fair Labor Standards Act (FLSA) Exempt position.

4.7 Education Counselor Support Services: The Contractor shall have knowledge of Microsoft Office Suite® tools. The Contractor shall have experience or knowledge with Web page development/maintenance and or conducting business through Web based environment. The Contractor shall possess excellent communications skill both oral and written. The Contractor shall be proficient in the use of commonly used office equipment. The Contractor shall have strong organizational and interpersonal skills for communicating with management and staff personnel. The Contractor shall possess bookkeeping/auditing experience and specialized experience in budgeting, bookkeeping, auditing or any financial services related area. The contractor should have a history of counseling adults and be familiar with the military community and structure.

This is a FLSA Exempt position.

4.8 Senior Education Specialist Support Services: The Contractor shall have knowledge of Microsoft Office Suite® tools. The Contractor shall be proficient in the use of commonly used office equipment. The Contractor shall possess specialized experience in budgeting, bookkeeping, auditing or any financial services related area. The Contractor shall possess experience in education or a business related field with experience as an education and or personal counselor in a business/military related field. The Contractor should possess skills in planning and evaluating and have the ability to determine objectives and strategies. The Contractor should expertly organize work, set priorities, determine resource requirements and coordinate with other areas of the organization to accomplish goals. The Contractor shall have supervisory and organizational skills to monitor and evaluate the progress and outcomes of operational plans and anticipate potential threats or opportunities. The Contractor shall have knowledge of the organization, function and operation of the DANTES TTT Program. The Contractor shall possess excellent communications skill both oral and written expressing facts and ideas in writing in a clear, convincing, and organized manner. The Contractor shall demonstrate professional skill in oral communication and presentations and highly proficient knowledge and skills in analysis concepts and techniques.

This is a FLSA Exempt position.

5.0 GUIDELINES: Statement of Administrative Policy H.R. 1540-National Defense Authorization Act for FY 2012 effectively amended 10 U.S.C. § 1154 so that the TTT Program transferred from Department of Education to Department of Defense oversight and executive administration. Implementation guidelines are in draft and will become available through the TPOC, once they have been cleared for release.

6. 0

PERIOD OF PERFORMANCE:

Base Period of Performance: See POP, in the Delivery Section.

OPTIONS PROVISIONS:

Option I, if exercised: - See POP, in the Delivery Section.

7.0 WORK LOCATION, WORK HOURS AND OFFICE SUPPORT: The Contractor shall develop personnel work schedules to ensure tasks described in the PWS are performed by the Contractor. The normal work hours for personnel performing service within Government facilities shall be coordinated in advance with the Government Contracting Officer’s Representative (COR). Extensive work at Government facilities outside of normal working hours shall be coordinated with the COR. The Government shall provide Contractor personnel performing service at Government facilities the following support: office space and utilities, office furniture, desktop computers and access to unclassified Government networks, consumable office supplies, and use of phones, printers and copiers.

Requirements for this contract shall be performed at the DANTES TTT National Office in Pensacola, Fla., with the exception of work defined herein that requires travel. The address is:

Defense Activity for Non-Traditional Education Support (DANTES)

Troops to Teachers, Code 02

6490 Saufley Field Road

Pensacola, FL 32509-5243

Career fairs and other venues where DANTES TTT Program presentations are conducted may take place in and out of the National Office area. Work that requires travel to these special events is likely to also require work on evenings and/or weekends.

8.0

DESIGNATED GOVERNMENT REPRESENTATIVES:

The COR under this Order is the person responsible for performing inspection and acceptance of the Contractor’s performance. The TPOC shall serve as the Government’s primary contact for technical clarification, program management reporting, and overall project coordination.

To be added at contract award.

9.0 WORK ENVIRONMENT AND PHYSICAL DEMANDS: The work is primarily performed in an office environment. The work is primarily sedentary; requiring sitting, some standing, walking, bending, pulling, and carrying light items such as paper-filled binders. No special physical demands are required. Contract personnel involved in manning display/exhibit booths may encounter prolonged periods of standing and physical work involving setting up and disassembly of display/exhibit booths.

10.0

REIMBURSABLES:

10.1 Other Direct Costs (ODC): The Contractor shall provide display and promotional materials for conferences, education and job fairs, and/or exhibits to include booth expenses and exhibit and/or conference registration fees (if applicable) as determined by DANTES and when authorized in advance by the Government Procurement Contract Officer (PCO). The Government’s liability for ODC is limited to the funding available under the ODC line item in the order.

10.2 Travel Expenses: Travel is likely to be required in support of this Order. Travel expenses incurred by the Contractor for authorized travel shall be reimbursed by the Government. All travel required during the performance of this order shall be approved in advance by the Government TPOC and shall not exceed the allowances depicted in the Federal Travel Regulations (for travel in 48 contiguous states), the Joint Travel Regulations, Volume 2, DOD Civilian Personnel, Appendix A (for travel to Alaska, Hawaii, Puerto Rico, and U.S. Territories and possessions). The Contractor is encouraged to obtain federal discounts to the maximum extent practical. The Contractor shall be authorized to travel within the funded travel limitations of the order, subject to advance approval by the Government TPOC.