13-R-Z056-_-final.doc

Section B - Supplies or Services and Prices

Lot

IT/IM Support Services

CPFF

Services in accordance with the Performance Work Statement.

Order Period: 01 November 2013 through 31 October 2016

FOB: Destination

PURCHASE REQUEST NUMBER: N0016820130600

ESTIMATED COST

FIXED FEE

TOTAL EST COST + FEE

NOTICE TO OFFERORS

POINT OF CONTACT/COMMUNICATIONS

The point of contact regarding this contract is Allison Maddock, who can be reached at 215-697-9721 or via email at allison.maddock@navy.mil.

SUBMISSION OF OFFERS

NOTE: Method of Proposal Submission: The NECO Website has a “submit bid” button next to the solicitation number. DO NOT use the “submit bid” button on the NECO website to submit your proposal. All offerors shall submit their proposals no later than 1300 on 09 July 2013 to the attention of Allison Maddock, Code 280.3C at Fleet Logistics Center Norfolk (FLCN), Philadelphia Office, 700 Robbins Avenue, Building 2B, Philadelphia, PA 19111-5083.

CONTRACTING QUESTIONS

All questions from contractors concerning the RFP must be received in writing via email no later than 1500 on Thursday, June 20, 2013 in order to allow adequate time for a response or amendment.

8(a) SMALL BUSINESS SET-ASIDE

This requirement is a 100% 8(a) small business set-aside. The NAICS code is 541513 and the size standard is $25.5M.

LOE

LEVEL OF EFFORT (SINGLE AWARD IDIQ CPFF CONTRACT WITH CPFF OR FFP ORDERS)

(a) The level of effort for the performance of this contract during the period from the start of contract performance to 36 months thereafter is based upon 1,272,960 estimated manhours of direct labor.

(b) The estimated composition by labor category of the Estimated Total Hours is as follows:

(c) The Estimated Total Hours include subcontracting hours but exclude holidays, sick leave, vacation days and other absences.

(d) The number of manhours expended per month shall be commensurate with the effort ordered and the required delivery date of such effort. The number of manhours expended per month may fluctuate in pursuit of the technical objective, provided that such fluctuation does not result in the utilization of the total manhours of effort prior to the expiration of the term thereof. The number of manhours for any labor category may be utilized by the contractor for any other labor category if necessary in performance of the contract.

(e) The contractor shall not be obligated to continue performance beyond the Estimated Total Hours, except that the Contracting Officer may require the contractor to continue performance in excess of the Estimated Total Hours until the total estimated cost has been expended. The Government will not be obligated to pay fee on any hours expended in excess of the Estimated Total Hours. Any hours expended in excess of the Estimated Total Hours shall be excluded from all fee computations and adjustments. The Contracting Officer may also require the contractor to continue performance in excess of the total estimated cost until the Estimated Total Hours have been expended. In no event, however, will the Contracting Officer, pursuant to this paragraph (e), require the contractor to continue performance in excess of the Estimated Total hours if the Contracting Officer is requiring or has required the contractor to continue performance in excess of the total estimated cost. Nor will the Contracting Officer, pursuant to this paragraph (e), require the contractor to continue performance in excess of the total estimated cost if the Contracting Officer is requiring or has required the contractor to continue performance in excess of the Estimated Total Hours. The Contracting Officer may extend the period of performance in order to expend either the total estimated cost or the Estimated Total Hours.

(f) If at any time during the performance of this contract the contractor expends in excess of 85% of the available estimated manhours of direct labor, the contractor shall immediately notify the Contracting Officer in writing. Nothing herein shall be construed to alter or waive any of the rights or obligations of either party pursuant to the clause entitled “Limitation of Cost” and/or “Limitation of Funds.”

LOE TASK ORDER

LEVEL OF EFFORT - TASK ORDER PERFORMANCE (SINGLE AWARD IDIQ CPFF CONTRACT)

It is understood and agreed that for each CPFF task order issued under this contract, the number of hours and the total dollar amount for each labor category specified in any task order issued under this contract are estimates only and shall not limit the use of hours or dollar amounts in any labor category which may be required and provided for under an individual task order. Accordingly, in the performance of any CPFF task order, the contractor shall be allowed to adjust the quantity of labor hours provided for within labor categories specified in the order provided that in so performing the contractor shall not in any event exceed the ceiling price restrictions of any order, including modifications thereof.

FIXED FEE

PAYMENT OF FIXED FEE (SINGLE AWARD IDIQ CPFF CONTRACT WITH CPFF OR FFP ORDERS)

The fixed fee for work performed under this contract is $__*__ provided that approximately __**___ hours of technical effort are employed by the contractor in performance of this contract. If substantially fewer than __**___ hours of said services are so employed, the fixed fee shall be equitably reduced to reflect the reduction of work. The Government shall make monthly payments of the fixed fee at the rate of $ __***___ per direct labor hour invoiced by the contractor. All payments shall be in accordance with the provisions of FAR 52.216-8, “Fixed Fee,” and FAR 52.216-7, “Allowable Cost and Payment.” The total of all such payments shall not exceed eighty-five (85%) percent of the fixed fee specified under each applicable delivery/task order. Any balance of fixed fee due the contractor shall be paid to the Contractor, and any over-payment of fixed fee shall be repaid to the Government by the Contractor, or otherwise credited to the Government at the time of final payment.

*Fixed Fee **Hours ***Fixed Fee Rate

Lot I

1,272,960

Completed at time of award using the proposed fixed fee dollar amount.

Completed at time of award; the Fixed Fee rate is calculated by dividing the fixed fee amount by the number of hours.

MINIMUM MAXIMUM

MINIMUM AND MAXIMUM QUANTITIES

As referred to in paragraph (b) of the “Indefinite Quantities” clause of this contract, the total contract minimum quantity is a total of $300,000.00 worth of orders at the contract unit price(s). The contract maximum quantity is a total of the basic contract quantity.

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

Performance Work Statement for

Information Technology Support Services

1.0 Purpose

The contractor is required to provide Information Technology (IT) and Information Management (IM) Services to the Department of Defense Joint Medical Facilities in the National Capital Area (NCA)/National Capital Region (NCR), with the majority of services required at Walter Reed National Military Medical Center (WRNMMC), Bethesda, MD and Fort Belvoir Community Hospital (FBCH), Fort Belvoir, VA. Work may be performed at the Hospitals and other organizations and Clinics that make up the National Capital Area (NCA) as outlined below to obtain the gamut of support resources related to IT/IM. Inherent in providing these services, the Contractor shall provide the supervision and management effort necessary for efficient and effective administration and control of work performed under this Performance Work Statement (PWS).

2.0 Background

The mission of the Walter Reed National Military Medical Center at Bethesda (WRNMMCB) is to maximize operational readiness and keep the uniformed services fit to fight, deliver quality primary and tertiary care in a customer focused environment, provide distinguished graduate/undergraduate medical education, professional education and research, and to develop and export innovations in healthcare services and informatics.

WRNMMCB leads military medicine through outstanding patient-centered care, innovation, and excellence in education and research. WRNMMCB’s top priority is to care for the Wounded Warriors, Active Duty and Veterans. WRNMMCB maintains around-the-clock casualty care to restore the health and well-being of those they treat. They also ensure the readiness of our country’s active duty and provide excellent care for their beneficiaries.

WRNMMCB is the world largest military hospital, located on 243 acres, with more than 2.4 million square feet of clinical spaces, providing care to about a million beneficiaries per year in the Washington, D.C. area, across the country and around the globe in over 100 clinics and specialties.

WRNMMCB serves primary care clinics, occupational health clinics and dental treatment facilities, Navy Health Clinics, outpatient pharmacy services, base housing/lodging halls and other remote users spanning five thousand square miles and covering five states. In addition, WRNMMCB serves as the Network Point of Presence (PoP) for many tenant commands located on the Bethesda campus compound. The remote sites and tenant commands include:

· Primary Care Clinics (Hours of Operation: Mon-Fri, 0730-1600; closed weekends and federal holidays):

· Naval Surface Warfare Center, Dahlgren, VA **

· Naval Weapons Station Earle, Colts Neck, NJ **

· Naval Air Engineering Station, Lakehurst, NJ **

· Naval Support Activity Mechanicsburg, PA **

· Naval Air Facility (NAF) Andrews Air Force Base, Washington, D.C. **

· Washington Navy Yard, Washington, D.C. **

· Naval Security Group Activity, Sugar Grove, WV **

· Arlington Annex DiLorenzo Tri-care Health Clinic, Washington, D.C.

· Pentagon Tri-service Dental Clinic, Pentagon, Washington, D.C.

** Dental Services offered

· Occupational Health Clinics (Hours of Operation: Mon-Fri, 0730-1600; closed weekends and federal holidays):

· Carderock, West Bethesda, MD

· Naval Research Lab, Washington, D.C.

· Philadelphia Naval Business Center (PNBC), Philadelphia, PA

· Uniformed Services University of Health Sciences, Bethesda, MD

· Anacostia, Washington, D.C.

· Indian Head, MD

· Carderock, MD

· Three (3) Naval Health Facilities (Hours of Operation: Mon-Fri, 0730-1600; closed weekends and federal holidays

· Annapolis, MD

· Patuxent River, MD

· Quantico, VA

· WRNMMCB Outpatient Pharmacy Services (Hours of Operation: 24 hours a day, 7 days a week):

· Arrowhead Pharmacy

· America Pharmacy

· Walter Reed Bethesda Satellite Pharmacy at the Navy Exchange

· Drive-thru Refill Pickup

· Base housing, lodging & accommodations (Hours of Operation: Mon-Fri, 0730-1600; closed weekends and federal holidays.

· Tranquility Hall

· Mercy Hall

· Comfort Hall

· Solace Hall

· Fisher House

· Executive Houses (Quarters)

· Point of Presence is provided for the following tenant commands: BUMED, MED IG, Uniformed Services University of the Health Services (USUHS), Joint Task Force (JTF) CAPMED, NAVMISSA, Armed Forced Radiobiology Research Institute (AFRRI), Armed Services Blood Bank (ASBP), Navy Blood-borne Infection Management Center (NBIMC), Naval Dosimetry Center, Navy Medical Research Center (NMRC), Navy Medicine Professional Development Center (NMPDC), Army Education Services (AES), Navy College, Personnel Support Detachment (PSD), Naval Support Activity (NSA) Bethesda, HRO-Washington (HRO-W), Navy Medicine (NAVMED) National Capital Area (NCA), Naval Criminal Investigation Service (NCIS), Naval Medical Logistics Command (NMLC), Navy Medicine Manpower, Personnel, Training and Education Command (NM MPT&E), Navy Central HIV Program Office, DoD Deployment Health Clinical Center (DCoE), Naval Medical Research Center (NMRC), Visual Information Directorate, Fleet & Family Support Center Services, Child Development Center (CDC) at WRNMMC, Bethesda Naval Bowling Center Administration Office Bethesda, American Red Cross at Bethesda, Navy/Marine Corps Relief Society, and other tenant commands in the NCA may require IT service and support

Support is also to be provided in the following areas:

· JTF CapMed remote sites including DiLorenzo, Armed Forces Retirement Home, Dalecarlia, etc.

· JTF CapMed, Integrated Referral Management and Appointing Center (IRMAC), Bethesda, MD

· The National Intrepid Center of Excellence (NICoE), the newest component center of the Defense Centers of Excellence (DCoE) for Psychological Health (PH) and Traumatic Brain Injury (TBI)

· Base and WRNMMCB hospital renovation and new construction

In addition to providing services at WRNMMCB and its supported facilities as listed above, the contractor will be tasked to provide comprehensive IT/IM support to the Fort Belvoir Community Hospital. Fort Belvoir Community Hospital is a significant part of National Capital Region Medical, the Department of Defense joint-service medical command based in Bethesda, MD. Fort Belvoir Community Hospital is a joint-service healthcare network providing world-class medical care to the nation's wounded, active-duty service members, retirees and family members. The hospital was designed to increase inpatient and outpatient care for service members and veterans in the National Capital Region.

As a result of the Base Realignment and Closure recommendations released May 13, 2005, the decision was made to close DeWitt Army Community Hospital and Walter Reed Army Medical Center. Fort Belvoir Community Hospital was part of the recommendation which required realigning staff and resources from DeWitt and Walter Reed to modern health care facilities at the new Walter Reed National Military Medical Center at Bethesda. In November 2007, hospital leaders joined with Department of Defense and Fort Belvoir Garrison leaders, the U.S. Army Corps of Engineers, local community leaders and design and construction contract partners to break ground for a new, state-of-the-art facility on the site of Fort Belvoir’s South Post Golf Course.

On Aug. 31, 2011, Fort Belvoir Community Hospital began serving patients with the arrival of a patient transferred from DeWitt Army Community Hospital. The new hospital is more than 1.2 million square feet, and includes 120 state-of-the-art inpatient rooms. It consists of four ambulatory clinical centers, a seven-story inpatient tower, Central Utilities Plant and two parking garages. Using the latest developments in Evidence-Based Design, the facility features single patient rooms, an Intensive Care Unit and state-of-the-art operating rooms, cancer care center, a center for the treatment of musculoskeletal disorders, and a full range of primary care, medical and surgical subspecialties.

3.0 OBJECTIVE

The objective of this contract is to procure support services via the use of task orders issued under the basic contract that will cover all types of IT/IM functions for the NCA/NCR (activities defined above). The contractor is required to maintain an up-to-date awareness of DoD, Navy and Army policies, procedures, regulations and laws pertaining to the IT field and keep current with emerging technologies. The contractor shall provide on-call support for each of the following major areas of focus. The details of the required support for each area will be provided in the associated task order:

· Information Systems Engineering Support (ISE)

· Information Assurance/System Security Support (ISS)

· System Operation and Maintenance (SOM)

· Information Management Support (IMS)

· Applications Development Support (ADS)

NOTE: Basic tools to perform daily jobs will be provided by the government (i.e., laptop, workstations, phone, and access to printers)

4.0

TASKS

The tasks required to be performed under this contract cover the gamut of IM/IT efforts. These tasks will be defined in more detail at the task order level as the specific requirements are developed. A broad description of the types of tasks that may be ordered under this contract follows:

4.1 Information Systems Engineering Support Services (ISE)

Information Systems Engineering Support encompasses support in the areas of IT Strategic Planning, Business Process Engineering, and Overall Project Support for the Information Technology Department. In this area, the Contractor will be expected to provide expertise to assist with project planning and execution. In addition, the Contractor may be called upon to assist with market studies and the upkeep of important departmental documentation related to all technical assets under the department’s control.

4.1.1. Information Technology (IT) Strategic Planning and Program Assessments/Studies

Contractor shall support strategic planning; program /project assessment; requirements analysis; organizational analysis; operations research, process management; and statistical analysis to support the NCA/NCR IT/IM mission requirements as provided for under the task orders.

The Contractor may perform such tasks as the following:

· Support the evolution of the current architecture and processes to enable rapid, affordable, secure delivery and lifecycle support of IT products and services that meet the operational needs of the Military Health System (MHS).

· Analyze current Governance structure and process that enables maximum use of resources and gets products to users faster and recommend changes to keep this up-to-date with current DoD, Navy, and Army regulations, instructions, procedures, etc.

· Closely coordinate with government provided programmers to ensure proper implementation of program and system specifications. In conjunction with functional users, develop system alternative solutions.

· Incorporate the innovative capabilities of MHS and partner health care delivery organizations through a process of IT distributed development.

4.1.2. Business Process Reengineering (BPR)

Contractor shall provide Business Process Reengineering (BPR) services as required in support of IT projects or services as indicated under the task orders. Contractor shall use established BPR principles similar to the following to meet requirements:

· Lead or supervise a team of business process reengineering specialists.

· Identify all the processes in an organization and prioritize them in order of redesign urgency.

· Integrate information processing work into the real work that produces the information.

· Treat geographically dispersed resources as though they were centralized.

· Link parallel activities in the workflow instead of just integrating their results.

4.1.3. Project Management Support

The contractor shall provide project departmental level management tasks identified in individual task orders such as:

· Perform day-to-day management of assigned projects that involve analyzing, designing, integrating, testing, documenting, converting, extending, and implementing automated information systems.

· Perform tasks requiring subject matter expertise with IT systems development life cycle (SDLC) efforts such as: design, development, integration, testing, training, deployment, operation and/or maintenance Maintain complete and up-to-date documentation (including network diagrams) for all systems attached to the DoD network and the network itself as it pertains to the LAN, wireless, and other network services.

· Perform technical writing tasks for the purpose of system documentation (e.g., system specifications, operator manuals, reference manuals, and pamphlets) for information management systems and new releases of technical material; applying word processing, graphics and audio visual communications techniques for technical subject matter; and assisting programmers and engineers in developing on-line documentation.

· Evaluate state-of-the-art computer hardware and software and its application to support specific requirements and to interface with other equipment and systems;

· Recommend better utilization of operating systems capabilities to improve system efficiency through conversion or migration;

· Evaluate current state-of-the-art computer hardware, software, and software development tools;

· Provide project and program management support for moderately complex systems such as Smart Suite (Cerner, Hill-Rom, etc.), Main OR, Vocera, etc.

4.2 Information Assurance / System Security (ISS)

Information Assurance/System Security Support encompasses support in the Vulnerability Management, Disaster Recovery, and Security Training and Education. In this area, the Contractor will be expected to assist with the monitoring and management of assets on the secure DoD network. That support will include the following types of tasks:

4.2.1. Firewall Management

4.2.2. Intrusion Detection

4.2.3. Virus and Malware Remediation

4.2.4 IAVA Compliance

4.2.5. Encryption Support

4.2.6. Continuity of Operations (COOP) Support

4.2.7. Certification and Accreditation

· Assist with the process for C&A of various third party packages identified by the government for use on the network.

4.2.8. Security Training and Education

· Increase user awareness of phishing, viruses, scams and general security threats

· Disseminate known threats

· Provide best security practices

Examples of the types of tasks that the contractor may be required to perform under the above subparagraphs include:

· Planning, analysis, design, monitoring, new technology evaluation/insertion, and maintenance

· Administration of existing rules for applications in accordance with government’s modification process, noting the specific mapping of ports in and out.

· Validate requirements and execution to ensure they meet the requirements of the NCA/NCR and its customers / partners.

· Routinely analyze rules for changes related to Department of Defense (DoD), Department of Navy (DoN), and MHS policies, any malicious experience, and changing customer requirements

· Coordinate and administer rules related to NCA/NCR partners in accordance with existing Memorandums of Understanding (MOUs) or Service Level Agreements (SLAs) that state the requirements of each partner.

· Manage the current configuration and provide subject matter expertise during meetings concerning design planning for changes with regards to Information Assurance and IT Security concerns. Design planning, implementation and management shall also include extranets and collaboration domains in accordance with DoD policy and constraints of the HIPAA compliance requirements

· Perform enterprise vulnerability compliance scanning and remediation.

· VPN usage monitoring and reporting

· Forensic Analysis for digital investigations

· Back-ups of software and hardware

· Tabletop Exercises for COOPs

4.3 Systems Operation and Management (SOM)

Systems Operation and Maintenance encompasses support in the areas of Network and Data Center Technical Operations Support, Wired and Wireless Telephony Support, Video Telecommunications Support, and Message Center Support. In this area, the Contractor will be expected to assist with the ongoing management and maintenance of the network and server infrastructures. In addition, the Contractor may be required to provide comprehensive support of the video teleconferencing capabilities and coverage for the message center function. Ultimately, the goal of this task is to provide a high level of availability to be defined at the task order level (ex: 100% excluding system downtime that is not the fault of the contractor).

These efforts may include:

4.3.1 System Operations:

4.3.1.1 Operations: May include such tasks as:

· Convert computer systems from one language or machine to another by utilizing compilers, simulators, emulators, and/or language translators.

· Operate all system components to include hardware, software, and mass storage devices;

· Operate communications-computer systems, and install, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software;

· Operate all system components to include mainframe, mini, and microcomputer hardware, software, and mass storage devices

4.3.1.2 Check-In support: May include such tasks as:

· Generate new user accounts or modify existing users accounts;

· Respond to new user VPN account setup/renew,;

· Issue required GFE wireless electronics (pagers, cell phones, BlackBerry’s, etc.) during the check-in process and provide required database documentation;

NOTE: Electronic devices are provided by the government. This is required in order to streamline the check-in process for telecommunication services.

· Create and maintain an auditable inventory of tools, material, and documentation necessary to accomplish user migration task based on user migration schedule;

· Issue Command Long Distance PINs based on an approved user request, and the database documentation necessary to ensure that users are only using LDP’s that are assigned to them.

4.3.1.3 System Administrator support: May include such tasks as:

· Provide end user/system administrator support for clarification of documentation;

4.3.1.4 Server Operations: May include such tasks as:

· Provide server storage services including after-hour on-call support. Storage system is based on EMC solution;

4.3.1.5 Back-up Support:

· Responsible for performing regular back-ups of all IT systems;

4.3.2. Help Desk Support for Office Automation Systems

The contractor shall provide a full service (Tier I, Tier II, and Tier III) IT Help Desk utilizing government provided Trouble Ticket software and various other software tools.

This support includes:

· Receive and process all requests for help, whether received in person, telephonically, or electronically;

· Resolve all possible requests during initial call; refer tickets to appropriate Tier II personnel if initial call not resolved;

· Create all new system accounts as requested and approved;

· Provide Tier II and above level of support to the help desk for Healthcare Informatics applications as required.

4.3.3. Network Support - IDN, LAN, WAN, Wireless and Internet (SIPRNet/NIPRNet) Access

· Provide routine Network monitoring and administration of all aspects of the LAN/WAN

· Install, configure and test new network equipment

· Troubleshoot network issues as they arise, ensuring all problems are promptly resolved and all actions are documented

· Participate in the planning, design and implementation of any new networks or network modifications

· Responsible for handling all Network incidents if/when they occur.

4.3.4. Telecommunication Management Support

· Manage all requests for network and cable add/changes/moves and telephone equipment

· Support of all new cables as required by Government-approved requests, ensuring all work complies to industry standards including TIA/EIA, NEC, OSHA, DoD, DoN and BISCI Standards. Identify and label installed voice/data/fiber cable plant and maintain inventory of all installed infrastructure according to TIA and BISCI industry standards including documentation and schematics of voice/data/fiber cable plant.

· Maintain databases of all cabling and telephone equipment

· Responsible for resolving all Telecom service incidents.

· Perform advanced testing and troubleshooting for both copper and optical fiber installations.

· Evaluate numerous specific applications of ITS cabling installation. Make recommendations based on applicable codes, standards, and best practices.

· Perform retrofits and upgrades for existing infrastructure.

· Perform on orders for starting, stopping, and unloading applications/scripts for voice services;

· Perform on orders for moves, adds and changes to telephone sets;

· Maintain a database of all telephones and user database;

4.3.5. Mobile (Cellular / Wireless / Blackberry / Pager) Device Management

· Provide BlackBerry Enterprise Server (BES) support

· Provide BlackBerry Handheld support

· Administer and provide routine monitoring of all wireless PDA/Handheld devices authorized to be connected to the LAN

· Process all cellular or Blackberry requests and create new accounts/add devices to LAN for users who have been approved by the Telecommunications Branch Head.

· Perform Asset Management duties related to all handheld devices

· Respond to all trouble tickets for handheld devices.

4.3.6. Technical Support for Data Center, Media/Training Center, and Video Teleconference Center

· Administer, manage, maintain, activate and perform routine monitoring of the various Center’s systems.

· Install, configure and test new system equipment as required

· Perform system backups on a routine scheduled basis

· Run scheduled and Ad-hoc reports as required

· Initiate troubleshooting of systems as they arise, ensuring all problems are promptly resolved and all actions are documented as required.

· Perform Asset Management duties.

· Coordinate and schedule VTC meetings

4.3.7. Message Center Support

· Monitor and process incoming and outgoing messages and perform routine system administration.

· Ensure that proper procedures for the receipt, processing and storage of classified message are followed.

· Troubleshoots system as necessary; recover and restore data in the event of system failure.

4.3.8. Software Management

· Provide resources to support any phases and stages of the Software Management Life Cycle (SMLC), including planning, analysis, troubleshooting, integration, installation, operation, maintenance, training, documentation, and administration.

4.3.9 Telecommunications/Video Telecommunications (VTC) Support

· Administer all VTC equipment, set up and monitor all VTC sessions

· Perform troubleshooting of all systems to resolve any VTC problems

· Participate in the planning, design and implementation of any new VTC systems or modifications to existing systems

· Coordinate and schedule VTC meetings

4.4 Information Management Support Services (IMS)

Information Management Support encompasses IT support in the various clinical areas such as Pharmacy, Radiology, Dental and Ophthalmology. In this area, the Contractor will be expected to provide IT subject matter expertise in the various clinical disciplines and support of the overall clinical informatics effort. The Contractor will also be tasked to provide support for major efforts to further the clinical capabilities in a variety of hospital functional areas.

Contractor shall provide IT support as it relates to the accomplishment of the Healthcare Informatics mission which is vital to the success of the medical mission. At the task order lever the applications and areas of focus for this task include:

· Clinical Information Systems (CIS): Clinicomp (CIS Inpatient Clinical Charting System);

· Composite Health Care System (CHCS);

· AHLTA (Outpatient System);

· Digital Radiography / Picture Archive System (PACS);

· Pharmacy Information System (PIS);

· Clinical Research and Analysis support;

· Dental Systems

· Ophthalmology Systems

· Cardiac Systems

This includes tasks such as:

4.4.1 Planning, analysis, troubleshooting, integration, installation, operation, maintenance, training, documentation, and administration

4.4.2 Collaboration with medical staff members to recommend developments, enhancements, and updates of various systems.

4.4.3 Performing routine system audits.

4.4.4 Collaboration with the HIPAA Security Office to ensure that the systems comply with HIPAA standards.

4.4.5 Training ITD Help Desk and Operation’s personnel to support Tier 1 support calls for the healthcare informatics applications.

4.5 Applications Development Support Services (ADS)

Applications Development Support Services encompasses support in the areas of Web Development, Decision Support Software and other business application planning and development. In this area, the Contractor will be expected to provide IT Subject Matter Expertise in the planning, analysis, development, testing and implementation of various custom software assets. The contractor will also be tasked to provide insights into the acquisition of third party packages to meet identified business needs and serve to support their ultimate integration into the secure environment.

Tasks may be across areas such as: process definition; requirements management (project planning, quality assurance, project tracking, organizational process focus); software metrics; capability maturity models (CMM); software process assessments; software capability evaluations; software project management; software certification; software validation and verification; open systems; software architecture; software reengineering; software reuse; component based software; software security; software configuration management; and Computer Aided Software Engineering (CASE) tools.

4.5.1. Web, .ASP, SharePoint Services, .NET, JAVA, etc.

The contractor may be required to perform such tasks as:

· Support the Content Management, Web, and SharePoint Services development and maintenance support requirements.

· Create, administer and support other web and scripting applications in support of the NCA/NCR mission.

· Collaborate with medical providers and provides recommendations on developing, enhancing and updating web-oriented material, data-driven applications, and database queries and procedures.

· Collaborate with Health Insurance Portability and Accountability Act (HIPAA) Compliance Officer to ensure all content meets HIPAA compliance standards.

· Collaborate with the Public Affairs Officer (PAO) to ensure all publicly-accessible content meets approval requirements for publication.

· Ensure all web applications meet Americans with Disabilities Act (ADA), section 508, accessibility guidelines.

· Provide Tier I and Tier II technical support regarding web service issues, feedback and performance improvement areas.

· Analyze, develops/enhances, tests, documents, and implements system changes and modifications as approved by the COR.

· Evaluate system specifications for web application / site requirements and makes recommendations as to the most efficient / cost-effective solution.

4.5.2. Administrative and General Decision Support Software/ Clinical Protocol and Quality Assurance Decision Support Software

The Contractor shall support the NCA/NCR staff in the planning, analysis, troubleshooting, integration, installation, operation, maintenance, training, documentation, and administration of Administrative and General Decision Support Software. The same tasks apply to the Clinical Protocol and Quality Assurance Decision Support Software for the Clinical research staff.

4.5.3. Geographic Information Systems (GIS) Enhanced Planning and Program Evaluation Software

Contractor shall provide support data-driven applications, analysis and studies through the implementation and support of GIS enablement. Contractor shall utilize collaboration and an iterative approach to database design for this purpose. In particular, designing the conceptual, logical, and physical structure of the database will involve input from key people including project managers, subject matter experts, and technical resources.

These projects must be reviewed and evaluated closely to ensure that the cost does not outweigh the benefit of the application, and will require approval of the CTO and CIO prior to contractor resources being acquired / dedicated to the project.

4.5.4. Multimedia Education Software/Staff Education

The Contractor (in coordination with the Education and Training Directorate) will support localized and networked software and multimedia applications designed and to be used in the education of the staff in areas such as: providing clinical care and disease management; professional certifications; computer applications; research and analysis; and more.

4.5.5. Patient Education

The Contractor (in coordination with the Education and Training Directorate) will support localized software and multimedia applications designed and to be used in the education of the patients in areas such as: self care; disease management; health and wellness; nutrition; social responsibility; and more.

Contractor shall be familiar with and provide IT/IM support in all areas of the SEI CMMI process to include:

· Core Training

· Organizational Facilitation and Preparation

· Coordination

· Gap Analysis / Gap Mapping

· Organizational Projection / Mapping

· Process tracking and Documentation

· Certification Support

Contractor is not required to itself be certified, rather, the contractor is required to at a minimum be capable of providing support to the government in its adoption of the basic tenets of the CMMI process.

5.0 Minimum Qualifications

Four year college degree AND PMP certification or Masters degree

Secret clearance required

Must meet DoD 8570 requirements

Four year college degree OR CompTIA HIT + 5 years of experience

Secret clearance required

Must meet DoD 8570 requirements

Secret clearance required

Must meet DoD 8570 requirements

Four year college degree

Secret clearance required

Must meet DoD 8570 requirements

Experience with Windows operating system

Experience with hardware (Dell, HP, and and Lenovo)

Experience with printers

CompTIA A+ certification (preferred)

Secret clearance required

Must meet DoD 8570 requirements

Experience with Windows operating system

Experience with hardware (Dell, Lenovo, and HP)

Experience with printers

Secret clearance required

Must meet DoD 8570 requirements

Strong experience with Windows operating system

Experience with hardware (Dell, Lenovo, and HP)

Experience with printers

Experience with servers

4 year college degree OR 10 years equivalent experience

Secret clearance required

Must meet DoD 8570 requirements

Security Suite Management

Cisco firewalls, Juniper VPN and/or McAfee IDS/IPS

CCNA or JNCIA

CISSP preferred

College degree

Top Secret clearance required

Must meet DoD 8570 requirements