Infrastructure_Labor Qualifications_Draft.pdf

A. TASK ORDER LABOR MIX/LEVEL OF EFFORT

Offerors' proposals may not deviate from the total number of hours included in the table below.

Offerors have the latitude to propose the labor mix they believe is best to accomplish the requirements identified within the SOW in a high quality, efficient, and cost effective manner. Nevertheless, the Government has provided the below labor mix estimate to serve as a reference for prospective Offerors to better understand the overall distribution of skills throughout this effort. This estimate is based on historical requirements; as such, this estimate will be considered in evaluating proposals. The Offeror may deviate but such deviation shall be explained in the

Offeror's Staffing Plan Narrative. If the proposed labor mix differs from the estimate provided above, the Offeror shall describe how/why the proposed labor mix will result in a high quality, efficient, and cost effective solution. If the Offeror does not explain deviations from the above labor mix it may result in upward cost adjustments or one or more weaknesses/deficiencies during evaluation.

For each of the Non-Surge Labor CLINs, the Government strongly recommends offerors provide the following labor mix, which includes all Key Personnel:

CPFF

Labor Category Base

Year

Option

Year 1

Option

Year 2

Option

Year 3

Option

Year 4

Total

Hours

Key Labor Categories

Senior Systems Administrator (SLBM/SLCM) 3,840 3,840 3,840 3,840 3,840 19,200

Senior Systems Administrator (Tomahawk) 3,840 3,840 3,840 3,840 3,840 19,200

Senior Systems Specialist (SLBM/SLCM) 3,840 5,760 5,760 5,760 5,760 26,880

Senior Systems Specialist (Tomahawk) 3,840 3,840 3,840 3,840 5,760 21,120

Senior Network Administrator 1,920 3,840 3,840 3,840 5,760 19,200

Non-Key Labor Categories

Senior Systems Administrator 9,600 11,520 11,520 13,440 13,440 59,520

System Administrator 13,440 15,360 15,360 15,360 17,280 76,800

Network Administrator 30,720 36,480 36,480 40,320 42,240 186,240

FFP:

Labor Category Base Year Option

Year 1

Option

Year 2

Option

Year 3

Option

Year 4

Program Manager 1.5 FTE 1.5 FTE 1.5 FTE 1.5 FTE 1.5 FTE

Desktop Support Technician 5 FTE 5 FTE 6FTE 6 FTE 6 FTE

Library Specialist 2 FTE 2 FTE 2 FTE 2 FTE 2 FTE

Customer Technician Support Specialist 2 FTE 2 FTE 2 FTE 2 FTE 2 FTE

Configuration Management Specialist 2 FTE 4 FTE 4 FTE 5 FTE 5 FTE

Facilities Operations Technician 4 FTE 4 FTE 4 FTE 4 FTE 4 FTE

Logistics Specialist 2 FTE 3 FTE 3 FTE 3 FTE 3 FTE

Computer Technician 6 FTE 6 FTE 6 FTE 6 FTE 6 FTE

Configuration Management Lab Support Specialist 5 FTE 5 FTE 6 FTE 6 FTE 6 FTE

Senior Repair Specialist 6 FTE 6 FTE 7 FTE 7 FTE 7 FTE

Electrical Engineer 1 FTE 1 FTE 2 FTE 2 FTE 2 FTE

B. Government Defined Labor Categories:

1) Infrastructure Support Personnel:

Systems Administrator must have:

Desired: A minimum of 1 to 3 years experience administering Enterprise Systems and Technologies.

Ability to work independently under limited supervision. Demonstrated ability to install, configure and maintain Operating Systems. Manage the installation and integration of systems fixes, updates and enhancements. Conduct testing, troubleshooting, performance optimization and maintenance of hardware and software systems. Provide support including end user assistance. Perform functions such as manage accounts, network rights, access to systems and equipment; maintain systems configuration and backups.

Create and maintain documentation, Standard Operating Procedures (SOP). Create, monitor and maintain backups/restoration of systems and files. Conduct research of new and upcoming technologies. Provide input for future systems and purchases. General knowledge of enterprise frameworks and methodologies.

Ability to communicate effectively both written and verbally.

Required: As per Department of Defense (DoD) Directive 8140.01, this position shall require Information

Assurance Technicians (IAT) Level 2 certification; this includes both an Information Assurance (IA) certification and an Operating System (OS) certification. The OS certification requirement will be for

Unix/Linux or Windows depending on the position. The Systems Administrator is required to maintain the

DoD 8140.01 IAT Level 2 certification for the life of the contract.

Network Administrator must have:

Desired: A minimum of 1 to 3 years of experience, in facility operations, network administration, data management, information security and/or information management, installing and maintaining network switches, routers, fiber optic, coaxial and twisted-pair cable plants, associated software, voice, video and data networks (VTC) and wireless communications. This experience shall include work with various network protocols, test equipment, diagnostics, Visio and AutoCAD as well as more complex network engineering tasks and systems studies including planning, design, development, and modifications of existing planned voice and data communications, network systems and subsystems.

Required: As per Department of Defense (DoD) Directive 8140.01, this position shall require Information

Assurance Technicians (IAT) Level 2 or higher with certification in Networking Technologies. The

Network Administrator is required to maintain the DoD 8140.01 IAT Level 2 certification for the life of the contract

Computer Technician must have:

Desired: A minimum of 1 to 3 years of related experience, or equivalent training in the area of facility technical operations and maintenance, copper cable and fiber optic installation, local area network (LAN) test equipment, workstation/personal computer installation, and testing of networks/electrical systems or equivalent training. Able to perform and oversee tasking of all facility operations and tasking. Experience in facility operations, basic network administration and data management, experience with installing and maintaining network switches, routers, fiber optic, coaxial and twisted-pair cable plants, associated software, voice, video and data networks (VTC). Ability to communicate effectively both written and verbally.

Customer Technical Support Specialist must have:

Desired: A minimum of 1 to 3 years, of related customer service experience with RDT&E workstations or equivalent training. Experience shall include telephone and on-site technical support to employees, regarding technical aspects of assigned RDT&E products. Knowledge of RDT&E hardware and/or software products required. Must demonstrate a comprehensive knowledge of database management applications. Must be able to maintain established databases and generate output files in prescribed report formats. Needs to be familiar with Department of Defense and Weapons Systems standard concepts, practices, and procedures. Able to oversee tasking as well as perform tasking of all job descriptions above.

Experience shall include interpersonal communications skills and experience in industry, Federal or DoD help desk support. Ability to communicate effectively both written and verbally.

Desktop Support Technician must have:

Desired: A minimum of 1 to 3 years of experience, , with half of that being SLBM/SLCM IT experience and knowledge of data protection expectations and Go Dark 30 initiative, with desktop Operating Systems, hardware and peripherals. Ability to perform technical tasks independently under close supervision.

Demonstrated ability to plan and coordinate the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems. Demonstrated ability to plan or schedule the installation and deployment of new hardware, operating systems and applications software. Manage accounts, network rights, file permissions, access to systems and equipment. Maintain system images, configuration and backups. Perform basic network connectivity troubleshooting. Ability to communicate effectively both written and verbally.

Facilities Operations Technician must have:

Desired: A minimum of 1 to 3 years, aggregate experience supporting day-to-day operations in a secure environment or equivalent training in logistics, inventory tracking, and product research, development, maintaining documentation and/or data management systems and/or specialized area of expertise for this tasking. Able to perform and oversee tasking of all facility operations. Experience shall include interpersonal communications skills and experience in industry, Federal or DoD help desk support. Ability to communicate effectively both written and verbally.

Library Specialist must have:

A minimum of three (3) years’ experience, involving the creation, inventory, tracking and destruction of classified material (documents and media) in a secure environment or equivalent training in logistics, inventory tracking, and maintaining documentation and/or data management systems. Ability to work independently under limited supervision. Demonstrated ability to download and transmit classified messages, conduct classified semi-annual inventories of media and documentation, review audit logs and generate reports with results. Must be able to effectively communicate, both orally and in writing with target audiences including working level scientists and engineers to high-level senior leadership.

Demonstrate the ability to work in a team environment involved in supporting multiple projects and be self-motivated with a desire to learn new processes and procedures. This position shall also require a Top Secret

(TS) clearance.

Configuration Management Specialist must have:

Seven (7) years of experience, demonstrating both a comprehensive knowledge of word processing, software applications, office practices, and skill in applying software functions to prepare complex and detailed documents in Microsoft (MS) Office, preparing or maintaining software and documentation pertaining to programming, systems operation and user documentation. The Senior Configuration

Management Specialist shall demonstrate comprehensive experience with Linux. Experience in translating business specifications into user documentation. Experience in planning, writing, maintaining systems, user support documentation efforts, and possess a working knowledge of Department of Defense and Weapons

Systems standard concepts, practices, and procedures. Experience in technical writing related to generation of fleet documentation including targeting, operational, and training documentation. Experience in documentation, change report handling, and accountability via Configuration Management (CM) tools such as Atlassian Jira and Atlassian Confluence. As per Department of Defense (DoD) Directive 8140, this position requires Information Assurance Technicians (IAT) Level 2 or higher under specialty area 43 –

Knowledge Management with certification in current Operating Systems and Information Security. This position also requires an IT-1 level designation in JPAS

Configuration Management Lab Support Specialist must have:

Desired: A minimum of five (5) years of systems administration experience across Linux or Windows operating environments, or five (5) years of equivalent military operational experience as a U.S. Navy

Information Systems Technician (IT) supporting combat systems and tactical networks. Experience shall include installing, configuring, and maintaining operating systems, deploying software patches and

Information Assurance Vulnerability Alerts (IAVAs), and administering user access controls. Experience shall strongly emphasize dedicated integration laboratory support and rigorous hands-on troubleshooting across Tactical Tomahawk Weapon Control System (TTWCS/TWS) facilities, including isolating and resolving complex hardware, software, and interface anomalies to maximize test environment readiness.

Responsibilities also include executing secure local data transfers, deploying tactical software across frozen system configurations, generating consolidated installation media, and validating draft software installation procedures against operational software behavior.

Required: As per Department of Defense (DoD) Directive 8140.01, this position requires an Information

Assurance Technician (IAT) Level 2 certification, consisting of both an approved Information Assurance

(IA) baseline certification and an Operating System (OS) certification in Unix, Linux, or Windows. The

Configuration Management Lab Support Specialist is required to maintain the DoD 8140.01 IAT Level 2 certification in an active status for the life of the contract.

Logistics Specialist must have:

Desired: A minimum of 1 to 3 years of experience or equivalent training in logistics, inventory tracking, and product research, development, maintaining documentation and/or data management systems and/or specialized area of expertise for this tasking. Must have experience with Microsoft Office products and

Visio. Able to oversee and perform all job descriptions above. Must demonstrate a general knowledge of database management applications such as IBPES and ERP. Needs to be familiar with Department of

Defense and Weapons Systems standard concepts, practices, and procedures. Experience shall include interpersonal communications skills and experience in industry, Federal or DoD help desk support. Ability to communicate effectively both written and verbally.

Sr. Repair Specialist must have:

Desired: A minimum of four (4) years of advanced electro-mechanical maintenance, depot-level repair, and technical lead experience supporting complex computer-based tactical weapon systems, development laboratories, and automated test equipment. This experience shall include advanced fault isolation, root-cause failure analysis, and component-level diagnosis down to discrete micro-electronics on multi-layer

CCAs, power supplies, interface chassis, and system consoles. Experience shall also encompass comprehensive interpretation of engineering technical data packages, wire lists, and electrical schematics, along with design support, assembly, routing, and high-reliability testing of complex multi-conductor and coaxial cable harnesses, breakout boxes, and custom test adapters. Demonstrated ability to formulate maintenance Standard Operating Procedures (SOPs), execute equipment calibration and alignment, and research and identify form-fit-function COTS and obsolescence replacements is required.

Required: Current certification in IPC J-STD-001 (Requirements for Soldered Electrical and Electronic

Assemblies) with space/military addendum and IPC/WHMA-A-620 (Requirements and Acceptance for

Cable and Wire Harness Assemblies). The Senior Repair Specialist is required to maintain both IPC J-

STD-001 and IPC/WHMA-A-620 certifications in an active status for the life of the contract.

Electrical Engineer must have:

Five (5) years of full-time professional experience working as an Electrical/Electronic Design Engineer.

The individual shall have proficiency in 3D modeling (Inventor/Solid Works), to assist them in efficiently performing computations, and by permitting the modeling and simulation of new designs as well as facilitating changes to existing designs. The individual should also have a working knowledge of

Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM) for design data processing and for turning the design into a product.

Geographic Distribution

For proposal purposes, Offerors should assume that all of the support will be provided in accordance with the requirements as outlined in section C of the solicitation.

C. Key Personnel Qualifications

The solicitation requires six (6) Key Personnel positions, each of which will be filled by the FTE outlined in Section

A. All Key Personnel positions shall be considered senior. The following table lists these Key Personnel positions, as well as the Government’s desired attributes for each:

Key Personnel Desired Attributes

Program Manager Desired: Education/Professional Qualifications - A Bachelor's degree from an accredited college or university in an engineering, scientific, business, or technical discipline or ten (10) years of demonstrated and established subject matter expertise relevant to specific technical disciplines of the SOW. Five (5) years of experience managing a large technical effort, similar in size and scope of this effort. Demonstrated experience in managing large projects including ability to plan, develop schedules, organize, and to coordinate with the team members to accomplish assigned tasks and managing a Level of Effort Contract.

Senior Systems

Administrator

(SLBM/SLCM)

Desired: Seven (7) years of experience in systems administration in the following operating systems, four (4) of which must be SLBM/SLCM IT experience and knowledge of data protection expectations and Go Dark 30 initiative: UNIX, Linux or

Windows. The specialized experience includes Linux system administration of Redhat and security setup and updates (IAVA's); UNIX system administration of Solaris, UNIX scripting, Thin Client, Sudo, NIS, NTFS, CIFS, DNS, RDP Client, and security setup and updates (IAVA's); Windows system administration of WSUS and third party solutions, GPOs Windows Server and Windows Workstations, Thin Clients

(hardware/software) and documentation creation/updates.

Ability to work independently under limited supervision. Demonstrated ability to

Install, configure and maintain Operating Systems. Manage the installation and integration of systems fixes, updates and enhancements. Conduct testing, troubleshooting, performance optimization and maintenance of hardware and software systems. Provide support including end user assistance. Perform functions such as manage accounts, network rights, access to systems and equipment; maintain systems configuration and backups. Create and maintain documentation, Standard Operating

Procedures (SOP). Create, monitor and maintain backups/restoration of systems and files. Conduct research of new and upcoming technologies. Provide input for future systems and purchases. General knowledge of enterprise frameworks and methodologies. Ability to communicate effectively both written and verbally.

Required: As per Department of Defense (DoD) Directive 8140.01, this position shall require Information Assurance Technicians (IAT) Level 2 certification; this includes both an Information Assurance (IA) certification and an Operating System (OS) certification. The OS certification requirement will be for Unix/Linux or Windows depending on the position. The Senior Systems Administrator is required to maintain the DoD 8140.01 IAT Level 2 certification for the life of the contract.

Senior Systems

Administrator

(Tomahawk)

Desired: Seven (7) years of experience in systems administration in the following operating systems, four (4) of which must be Tomahawk experience. The specialized experience includes Linux system administration of Redhat and security setup and updates (IAVA's); UNIX system administration of Solaris, UNIX scripting, Thin Client, Sudo, NIS, NTFS, CIFS, DNS, RDP Client, and security setup and updates (IAVA's);

Windows system administration of WSUS and third party solutions, GPOs Windows

Server and Windows Workstations, Thin Clients (hardware/software) and documentation creation/updates.

Ability to work independently under limited supervision. Demonstrated ability to

Install, configure and maintain Operating Systems. Manage the installation and integration of systems fixes, updates and enhancements. Conduct testing, troubleshooting, performance optimization and maintenance of hardware and software systems. Provide support including end user assistance. Perform functions such as manage accounts, network rights, access to systems and equipment; maintain systems configuration and backups. Create and maintain documentation, Standard Operating

Procedures (SOP). Create, monitor and maintain backups/restoration of systems and files. Conduct research of new and upcoming technologies. Provide input for future systems and purchases. General knowledge of enterprise frameworks and methodologies. Ability to communicate effectively both written and verbally.

Required: As per Department of Defense (DoD) Directive 8140.01, this position shall require Information Assurance Technicians (IAT) Level 2 certification; this includes both an Information Assurance (IA) certification and an Operating System (OS) certification. The OS certification requirement will be for Unix/Linux or Windows depending on the position.

The Senior Systems Administrator is required to maintain the DoD 8140.01 IAT Level

2 certification for the life of the contract.

Senior Systems

Specialist

(SLBM)/SLCM)

Desired: Five (5) years of specialized experience, three (3) of which must be

SLBM/SLCM IT experience and knowledge of data protection expectations and Go

Dark 30 initiative, in the operation and maintenance of the equipment that comprises the A10/A20.The specialized experience includes system administration, user administration, user assistance, file transfers, backups, laptop control, printouts, Sudo, NMCI pre-support (to validate issue is actually NMCI) and documentation creation/updates. This individual should demonstrate the ability to communicate effectively with others. Ability to work independently under limited supervision.

Demonstrated ability to perform administrative tasks such as managing print-outs, filing paperwork, creation and editing of business documentation. Demonstrated experience performing basic IT functions such as basic user account creation, password resets, file permissions changes, user assistance, file transfers, monitoring backups, handling IT hardware. Ability to communicate effectively both written and verbally.

Required: As per Department of Defense (DoD) Directive 8140.01, this position shall require Information Assurance Technicians (IAT) Level 2 certification; this includes both an Information Assurance (IA) certification and a Windows Operating System

(OS) certification. The Senior Systems Specialist is required to maintain the DoD

8140.01 IAT Level 2 certification for the life of the contract.

Senior Systems

Specialist

(Tomahawk)

Desired: Five (5) years of specialized experience, three (3) of which must be

Tomahawk IT experience. The specialized experience includes system administration, user administration, user assistance, file transfers, backups, laptop control, printouts, Sudo, NMCI pre-support (to validate issue is actually NMCI) and documentation creation/updates. This individual should demonstrate the ability to communicate effectively with others. Ability to work independently under limited supervision.

Demonstrated ability to perform administrative tasks such as managing print-outs, filing paperwork, creation and editing of business documentation. Demonstrated experience performing basic IT functions such as basic user account creation, password resets, file permissions changes, user assistance, file transfers, monitoring backups, handling IT hardware. Ability to communicate effectively both written and verbally.

Required: As per Department of Defense (DoD) Directive 8140.01, this position shall require Information Assurance Technicians (IAT) Level 2 certification; this includes both an Information Assurance (IA) certification and a Windows Operating System

(OS) certification. The Senior Systems Specialist is required to maintain the DoD

8140.01 IAT Level 2 certification for the life of the contract.

Senior Network

Administrator

Desired: Seven (7) years of experience, with half of that beingfour (4) of which must be

SLBM/SLCM IT experience and knowledge of data protection expectations and Go

Dark 30 initiative, in facility operations, network administration, data management, information security and/or information management, installing and maintaining network switches, routers, fiber optic, coaxial and twisted-pair cable plants, associated software, voice, video and data networks (VTC) and wireless communications. This experience shall include work with various network protocols, test equipment, diagnostics, Visio and AutoCAD as well as more complex network engineering tasks and systems studies including planning, design, development, and modifications of existing planned voice and data communications, network systems and subsystems.

Required: As per Department of Defense (DoD) Directive 8140.01, this position shall require Information Assurance Technicians (IAT) Level 2 or higher with certification in

Networking Technologies. The Senior Network Administrator is required to maintain the DoD 8140.01 IAT Level 2 certification for the life of the contract.