Infrastructure_Draft SOW.pdf

SOW CLIN Structure Breakdown

Discrete, deliverable-based requirements (documentation, specific media analysis, and routine program management reports) are allocated to Firm-Fixed-Price (FFP) CLINs. Continuous operational support, help desk services, and infrastructure administration are allocated to Cost-

Plus-Fixed-Fee (CPFF) CLINs due to variable Level of Effort (LOE) requirements.

CLIN Structure Mapping

SOW

Section

Section Title / Task Area Contract Type

C.3.1 Systems Administration Support CPFF

C.3.2 Desktop & Systems Support FFP CLIN 0001

C.3.3 SLBM Library Specialist Support FFP CLIN 0002

C.3.4.1 Documentation Support – Technical Documentation & SOPs FFP CLIN 0003

C.3.4.2 Documentation Support – Facility & AutoCAD Drawings FFP CLIN 0004

C.3.5 Tomahawk Vault and Classified Media Specialist Support FFP CLIN 0005

C.3.6 Logistics Support FFP CLIN 0006

C.3.7 Network Administration CPFF

C.3.8 SLBM/SLCM Facilities Operation Support FFP CLIN 0007

C.3.9 Configuration Management FFP CLIN 0008

C.3.10 Configuration Management Lab Support FFP CLIN 0009

C.3.11 Tactical Tomahawk Weapon Control System (TTWCS) &

Development Lab Hardware Support and Tactical Tomahawk

Guidance Test Set (TTGTS) Maintenance

FFP CLIN 0010

C.4 Task Order Management & Reporting FFP CLIN 0011

STATEMENT OF WORK

SECTION C – DESCRIPTION/SPECIFICATION/WORK STATEMENT

C.1 BACKGROUND

The Naval Surface Warfare Center Dahlgren Division (NSWCDD) is an engineering, software development, and systems test and integration center for Research, Development, Test &

Evaluation (RDT&E) components of the US Navy. The Strategic and Computing Systems

Department (A Department) provides system administration, networking and Integrated

Logistics Support (ILS), infrastructure, library support services, systems engineering, software development and test and evaluation capabilities to various program offices and projects. The various commands include, but are not limited to, Naval Sea Systems Command (NAVSEA), Naval Air Systems Command (NAVAIR), Marine Corps System Command

(MARCORSYSCOM), Strategic Systems Programs (SSP), and Joint Cyber Command &

Control (JCC2).

Projects include weapons control systems and warfare systems, notably, Submarine Launched

Ballistic Missile (SLBM), Ballistic Missile Submarine (SSBN), Guided Missile Submarine

(SSGN), Strategic Weapons System (SWS), Submarine Launched Cruise Missile - Nuclear

(SLCM-N), Tomahawk Weapons System (TWS), Tactical Tomahawk Weapon Control System

(TTWCS), Aegis (both land- and sea-based), the Ship Self-Defense System (SSDS), United

States Coast Guard Cutters, DDG-1000 Guided Missile Destroyers, Combined Integrated Air and Missile Defense Anti-Submarine Warfare Trainer (CIAT), Guided Missile Frigate (FFG(X)) ships, other tactical Navy and Marine Corps programs, and cyberspace programs including the

Mission Assurance Decision Support System (MADSS).

The overall focus of the NSWCDD A Department has grown and changed over time to broaden its scope to include any weapons system/weapons control system programs, combat systems, and other complex engineering systems. As such, A Department requires versatile and in-depth system administration and Integrated Logistics Support (ILS), infrastructure, library and support services throughout each of its organizational units with extensive experience in all aspects explained in this Statement of Work (SOW).

C.2 SCOPE

In accordance with law and policy and with the terms and conditions of this Task Order, Contractor personnel shall perform as required by this Statement of Work (SOW), and such work shall include working in cooperation and collaboration with Government personnel. Performance of this Task Order work shall require the Contractor to access and use Government owned data such as software, documentation, technical data, process and report templates. Any and all software, documentation, and technical data generated from such access and use shall remain

Government owned data. The Contractor’s use of and access to Government owned data shall neither constitute nor create any Contractor rights in or license to such data; the only Contractor permissions to use and access the data shall be those necessarily required by the Contractor to perform the work herein. Rights in data constituting and contained in contract deliverables required by the Contract Data Requirements List (CDRL) shall be governed by the appropriate contract clauses.

The Contractor shall provide support to the Strategic Systems Program (SSP) Office for the

TRIDENT II (D5) missile system, the associated subsystems and equipment, supporting services, and technical assistance to equip and maintain a force of SLBM and SLCM submarines. This shall include support for the United Kingdom (U.K.) TRIDENT II (D5) program. As documented by SSP Instruction 5510.14N, dated 28 Jun 2011, the U.S. Department of State has issued an exemption from licensing requirements of the Arms Export Control Act as implemented by the International Traffic in Arms Regulations (ITAR). As such, the Department of the Navy (DoN), SSP, and its U.S. Prime Contractors and Sub-contractors that support the execution of the Polaris Sales Agreement (PSA), as amended for

TRIDENT II (D5), have the authority to export classified and unclassified technical data and defense services without a license to the Government of the United Kingdom and to United

Kingdom Contractors participating in the Trident II (D5) program. SSP Instruction 5510.14N is incorporated and made part of this Task Order and applies to all sections of this SOW.

The Contractor shall provide System Administration, System Analysts, Computer Operations, Library, Documentation, Facility Infrastructure Operation, Networks and Logistics support. This is in support of the SLBM, Integrated Processing Environments (IPEs), SLCM Regional

Deterrence Environment (RDE) IPE and ILS for the Fleet Ballistic Missile (FBM) Library, Top

Secret Control Office (TSCO), and Strike Systems Development Laboratory (SSDL) Programs.

The Contractor shall be required to travel and provide support at external land-based test sites, shipyards and at-sea. Operational requirements include Information Technology (IT), Information Systems (IS), material handling, inventory tracking, data entry, data updates, Configuration Management (CM), technical report preparations, analysis, technical support, media management support, network engineering and System Administration (SA) support.

Contractor personnel shall provide input to improving technical processes as well as generation and review of Standard Operating Procedures (SOP). The primary work location is at NSWCDD.

All work performed under this acquisition shall be performed following applicable A

Department/ SLBM/SLCM/TWS/IPE/FBM/TSCO/ SSDL/NAVASEA/DoD plans, standards, policies, and processes which are subject to change but can be made available upon request. The

Contractor shall assist the Government in generation of plans for specific tasking consistent with the Government master schedule for system and materials processes and development to include the scoping of the task, schedule development of workload estimates. The Contractor’s activities must conform to the systems test and lab space environment and standards including all updates, improvements and additions to these process documents made over the life of the order.

Deviation from these processes, policies, and procedures are not authorized without advance approval by the Contracting Officer’s Representative (COR).

The Contractor shall additionally perform all tasks in this Statement of Work in support of

Foreign Military Sales (FMS) Cases.

C.2.1 Applicable Documents

The following documents are applicable to this SOW. The most current versions of these documents are accessible through the internet or will be provided to the Contractor upon request.

Other Department of Defense Specifications/Standards/Other Applicable Documents may become applicable throughout the life of the Task Order and may be added to the Task Order via modification.

The Contractor shall ensure compliance with the most current versions of these documents throughout the life of the Task Order:

Number Document Name

DODM 8140.03 Cyberspace Workforce Qualification and Management Program

DoD Manual 4160.28-

M-V3

Defense Demilitarization Procedural Guidance

DoD Instruction

5200.33

Defense Courier Operations

NSWCDDINST 5510.4

(series)

NSWCDD Command Security Manual

NIST SP 800-53 Security and Privacy Controls for Federal Information Systems and

Organizations

C.3 REQUIREMENTS

C.3.1 SYSTEMS ADMINISTRATION (CPFF)

C.3.1.1 SLBM/SLCM SYSTEM ADMINISTRATION

There are two technological areas: Windows and Linux/Unix and two proficiency levels: Key

(senior) and Non-Key based on knowledge, skill and ability. The Systems Administrator is responsible for the overall operation, maintenance and support of all enterprise level computing infrastructure within the SLBM and SLCM Integrated Processing Environments (IPEs). The

SLBM and SLCM IPE user community consists of Government employees along with supporting Contractors. The current SLBM IPE consists of a large number of computing systems, servers, storage, networks and related technologies distributed between numerous buildings and residing in secure spaces at various security levels, up to Top Secret. Coverage is required onsite each workday between the hours of 0700 and 1600, supporting end user desk-side engagement as well as 50+ unclassified and classified virtual and physical, standalone server system administration tasking.

C.3.1.1.1 SLBM/SLCM WINDOWS SYSTEMS ADMINISTRATION

a. The Contractor shall provide Windows Domain technologies support including Active

Directory, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Group/User accounts and permissions, Group Policies, and Public Key Infrastructure

(PKI).

b. The Contractor shall provide virtualization administration and support for technologies to include VMWare ESXi, and Windows Hyper-V.

c. The Contractor shall provide database systems administration and support for technologies including Microsoft SQL and SQL Essentials.

d. The Contractor shall provide backup and recovery systems administration and support for technologies such as SnapVault, Snap Mirror, Veeam, NetBackup, Backup Exec, and

Tape Libraries.

e. The Contractor shall patch systems using Windows Server Update Service (WSUS), System Center Configuration Manager (SCCM), or other third party patching solutions.

f. The Contractor shall maintain system compliance to include, applying STIG’s, Patching, Host Based Security (HBSS), Data as Rest, Etc.

g. The Contractor shall provide storage technology, administration and support to include

Network Attached Storage (NAS), and Storage Area Networks (SAN) systems.

h. The Contractor shall provide administration and support for Security Information and

Event Management (SIEM) using tools such as Splunk and Syslog.

i. The Contractor shall provide assistance to the user community with questions, requests, problems pertaining to system functionality.

j. The Contractor shall attend meetings and provide informal oral briefings of SLBM IPE developments concerning assignment updates, requests, questions, security issues, and problems.

k. The Contractor shall employ risk management processes for Disaster Recovery and

Continuity of Operations.

l. The Contractor shall maintain program and technical documentation including Technical

Manuals, White Papers, Standard Operating Procedures, and End User Instructions

m. The Contractor shall provide COTS and GOTS application support for tools such as

JIRA, Confluence, etc.

C.3.1.1.2 SLBM/SLCM LINUX/UNIX SYSTEMS ADMINISTRATION

a. The Contractor shall provide Operating System administration and support for technologies including Red Hat, Solaris, Oracle, and Linux.

b. The Contractor shall provide email support to include SMTP, Sendmail, and Postfix.

c. The Contractor shall provide Application Development Server support which houses applications including GitLab, Podman and Artifactory.

d. The Contractor shall provide support for various protocols including Secure Shell (SSH), Dynamic Host Configuration Protocol (DHCP), Network Time Protocol (NTP), Lightweight Directory Access Protocol (LDAP), and Network Information Service (NIS)

SSH, DHCP, NTP, LDAP, and NIS.

e. The Contractor shall provide programming support for languages including Java, C++ and Python.

f. The Contractor shall provide virtualization administration and support for technologies to include VMWare ESXi, Oracle Solaris Zones, Containers, and Red Hat Virtualization.

g. The Contractor shall provide database systems administration and support for technologies including Oracle DB, MySQL and PostgreSQL.

h. The Contractor shall provide backup and recovery systems administration and support for technologies such as NetBackup, SnapVault, Snap Mirror and Tape Libraries.

i. The Contractor shall patch systems using Repo’s, Red Hat Satellite Server or other third party patching solutions.

j. The Contractor shall maintain system compliance to include, applying STIG’s, Patching and Host Based Security (HBSS).

k. The Contractor shall administer and support storage technologies to include Network

Attached Storage (NAS) and Storage Area Networks (SAN) devices.

l. The Contractor shall administer and support Security Information and Event Management

(SIEM) solutions to include Splunk and Syslog.

m. The Contractor shall assist user community with operational questions, problems, utility functions and system requests.

n. The Contractor shall employ risk management processes for Disaster Recovery and

Continuity of Operations.

o. The Contractor shall attend meetings and provide informal oral briefings of Submarine

Launched Ballistic Missile (SLBM) Integrated Processing Environment (IPE) and/or

SLCM RDE developments concerning assignment updates, requests, questions, security issues, and problems.

p. The Contractor shall maintain program and technical documentation including Technical

Manuals, White Papers, Standard Operating Procedures and End User Instructions.

q. The Contractor shall provide COTS and GOTS application support for tools such as

Rancher, Artifactory, GitLab, etc.

r. The Contractor shall provide web server support such as Oracle WebLogic, Apache, and

Tomcat.

C.3.1.2 TOMAHAWK SYSTEMS ADMINISTRATION

a. The Contractor shall provide system administration support to maintain, develop, and operate the hardware suites of equipment utilized in the development of software products. This support includes establishing and maintaining operating systems development environments and providing system design, implementation, and maintenance. Specifically, the Contractor shall perform planning and coordination for the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems, including planning or scheduling the installation of new or modified hardware, operating systems and applications software; managing accounts, network rights, and access to systems and equipment; maintaining systems configuration and backups; and managing the installation and integration of systems fixes, updates and enhancements.

b. The Contractor shall provide system initialization, deployment, accreditation and system administration functions for all Unclassified & Classified development servers and workstations; provide user accounts management; provide application management support; provide system backup management and restore systems in the event of system or disk crash; perform system patching; support Navy standards for A&A processes [e.g.

Risk Management Framework (RMF), Platform Information Technology (PIT)] and procedures; implement and validate Security Technical Implementation Guidelines

(STIG) requirements, installation checklists, and other security process requirements; and provide support for web based tools and services.

C.3.2 DESKTOP SUPPORT (FFP)

Anticipated Labor Category: Desktop Support Technician

Anticipated level of effort in FTEs:

Base OY1 OY2 OY3 OY4

5 5 6 6 6

The Contractor shall be knowledgeable in all documentation and equipment support with experience in RDT&E workstations or equivalent training. Experience shall include telephone and on-site technical support to employees, regarding technical aspects of assigned RDT&E products. Knowledge of RDT&E hardware and/or software products required. Must demonstrate a general knowledge of database management applications. Must be able to assist in maintaining established databases and assist in generating output files in prescribed report formats. Must be familiar with Department of Defense and Weapons Systems standard concepts, practices, and procedures. Able to assist in tasking of all job descriptions above. Experience shall include interpersonal communications skills and experience in industry along with Federal or DoD Help Desk support. Coverage is required onsite each workday between the hours of 0700 and 1600, supporting 450+ and growing end users & desktop systems, conference room systems, kiosks, etc, spread across the unclassified and classified networks.

C.3.2.1 END USER COMPUTING SYSTEMS AND RELATED PERIPHERALS

The Desktop Support Technician is responsible for the overall operation, maintenance and support of all end-user computing systems and related peripherals within the Submarine

Launched Ballistic Missile (SLBM) & SLCM Integrated Processing Environment (IPEs). The

IPE user community consists of Government employees along with supporting Contractors. The current IPE consists of 450+ and growing computing systems, thin/zero clients, printers, external peripherals and related technologies distributed between numerous buildings and residing in secure spaces at various security levels, up to Top Secret.

a. The Contractor shall provide system administration for all legacy, current, and future support for Windows Solaris, and RedHat operating systems.

b. The Contractor shall build, troubleshoot, support and maintain Desktop computing system Hardware including PC’s, Laptops and Thin and Zero Clients.

c. The Contractor shall provide Windows Domain support and troubleshooting including

Active Directory, DNS, TCP/IP, DHCP, Group/User accounts and permissions, Group

Policies and PKI.

d. The Contractor shall provide RedHat Identity Management (IdM) support and troubleshooting including, DNS, TCP/IP, DHCP, Group/User accounts and permissions.

e. The Contractor shall provide hardware and peripheral administration and support for

Printers, Scanners, All-In-One and Multifunction devices, Barcode Scanners, Copiers and

CD-DVD ROM drives, etc.

f. The Contractor shall maintain program and technical documentation including Technical

Manuals, White Papers, Standard Operating Procedures and End User Instructions.

g. The Contractor shall maintain system compliance to include, applying STIG’s, Patching and Host Based Security (HBSS).

h. The Contractor shall patch systems using Windows Server Update Service (WSUS), System Center Configuration Manager (SCCM), or other third-party patching solutions.

i. The Contractor shall provide backup support and assistance to System Specialists.

j. The Contractor shall assist the Government in the writing and maintaining of scripts and programs relative to SLBM and SLCM IPE hardware and software operations.

k. The Contractor shall build, configure, and maintain Windows Terminal Services, Virtual

Desktops, and VMware Systems to be fully operational.

l. The Contractor shall maintain system disk imaging and perform the imaging of disks.

m. The Contractor shall maintain enterprise-wide virus management. The Contractor shall also maintain security on all SLBM and SLCM IPE systems and perform routine security updates or security changes for the Virus scan (VSCAN) software on the Windows/Linux systems.

n. The Contractor shall provide COTS and GOTS application support for tools such as

Microsoft Office, Winzip, etc.

C.3.2.2 SYSTEMS SUPPORT

Systems support provides technological services and assistance within the SLBM and SLCM

IPE’s. The SLBM and SLCM IPE user community consists of Government employees along with supporting Contractors. The systems support is needed and will be supported by the

Systems Administrators and Desktop Support Technicians. The current SLBM and SLCM IPE is distributed between numerous buildings and consists of secure spaces at various security levels, up to Top Secret.

a. The Contractor shall create, edit, modify and delete Windows, Linux, and Unix user accounts.

b. The Contractor shall also grant and reset passwords for user accounts.

c. The Contractor shall create and update mail aliases on the Unix Systems.

d. The Contractor shall maintain and update internally developed automation scripts.

e. The Contractor shall provide data maintenance. Data maintenance includes maintenance of electronic databases and storage areas for material in all forms including documents and books, lists and files, and record/paper file maintenance.

f. The Contractor shall provide management and tracking of printed material using established SLBM and SLCM policies and procedures.

g. The Contractor shall provide trouble ticket request responses and solutions. Assign problem reports in the SLBM and SLCM Facilities trouble ticket tool to the appropriate user/groups.

h. The Contractor shall be designated as a Media Transfer Agent (MTA) and move files between networks when requested by users. The Contractor shall dump files to tape and restore on the requested network adhering to established Security Policy.

i. The Contractor shall provide assistance with creating CD/DVD/tape/hard drive/etc media.

j. The Contractor shall transport SLBM and SLCM backup media and documents between buildings located at NSWCDD to maintain program utilization and disaster recovery process.

k. The Contractor shall maintain program and technical documentation including Technical

Manuals, White Papers, Standard Operating Procedures, End User Instructions, etc.

l. The Contractor shall provide daily system backup status reports.

m. The Contractor shall provide daily Tier 1 support to include working phone calls,reviewing/assigning/working tickets in the local ticketing database called SOS, end user walk-ins, customer deskside visits etc.

n. The Contractor shall serve as a Media Transfer Agent (MTA) for SLBM & SLCM IPEs and Data Transfer Agent (DTA) for exchanges with sponsor networks (RED). As

MTA/DTA the Contractor shall track media usage in the MTA usage log, maintain documentation for file transfers, forward monthly copy of DTA logs to sponsor, and provide data transfers between networks.

C.3.3 SLBM/SLCM LIBRARY SPECIALIST SUPPORT (FFP)

Anticipated Labor Category: Library Specialist

2 2 2 2 2

The Contractor shall provide Classified and Controlled Unclassified Information (CUI) support for the

FBM Library, the TSCO, SLBM and SLCM IPE, and the SSDL Programs as follows. Coverage is required onsite each workday between the hours of 0700 and 1600, supporting planned and unscheduled end user engagement, physical creation, tracking and inventory of unclassified and classified media, documentation, etc.

a. The Contractor shall clean all controlled media in preparation for destruction or reuse in accordance with the organizations standard operating procedures. The Contractor shall prepare and process shipments of SSDL, SLBM & SLCM media for destruction to be sent to the National Security Agency (NSA) or Code 107.

b. The Contractor shall provide reproduction services for conversion of hardcopy and electronic files to media in accordance with standard security procedures. The Contractor shall also provide reproduction of documents by way of photocopying or scanning in response to internal and Sponsor requests. The Contractor shall provide reproductions of disks for the SSDL projects.

c. The Contractor shall maintain the FBM & SLCM Library, TSCO media, and documentation inventory. The Top Secret (TS) inventory is typically done at least once per year and the FBM Library usually conducts at least semi-annual Secret inventory.

The Contractor shall also perform monthly inventories of SSDL assets.

d. The Contractor shall perform virus checks on all SSDL media entering and leaving buildings in accordance with SSDL Automated Data Processing (ADP) Standard

Operating Procedures.

e. The Contractor shall serve as a Media Transfer Agent (MTA) for SSDL. As SSDL MTA the Contractor shall track media usage in the MTA usage log, issue serialized media, maintain hard copies for file transfers and provide data transfers between networks.

f. The Contractor shall transfer FBM Library media for Secret and Top Secret file transfers.

g. The Contractor shall input appropriate database updates, generate, and provide inventory status reports at the conclusion of media inventories, in accordance with Standard

h. The Contractor shall maintain vault media library repository and database records for

SSDL projects. The Contractor shall maintain and provide database retrieved reports for all SSDL media located in labs, monthly reports of all media entries, and a weekly report providing identification of non-barcoded secret media in accordance with Standard

i. The Contractor shall monitor classified lab spaces for unattended media or documentation.

j. The Contractor shall manage the SLBM & SLCM IPE media libraries. Label and store all software/upgrade/backup media per system management request. In addition, the

Contractor shall ensure that the labeling of all SLBM & SLCM IPE, and SSDL media entering and leaving the controlled media areas is in compliance with the Standard

Operating Procedures and regulations.

k. The Contractor shall process SSDL new and incoming media, prepare media for vault repository and inventory, provide notifications of new media, and enter incoming, transfers, and new media items into database.

l. The Contractor shall destroy/dispose of documentation material in accordance with applicable records management policy and procedures.

m. The Contractor shall process user requests with the determining of ownership, availability, and verification of requestor’s clearance level prior to release of any classified material. The Contractor shall retrieve and sign out data in accordance with established procedures and relative to specific types of material.

n. The Contractor shall serve as liaison to Defense Courier Service (DCS) for the FBM &

SLCM Libraries and TSCO media, documentation, and data items. In this role the

Contractor shall track media, documentation, and data item shipments, schedule pickups/deliveries, and provide delivery confirmation. The Contractor shall prepare TS material in accordance with DOD Instruction 5200.33 (Defense Courier Operations).

o. The Contractor shall download TSCO strategic targeting message(s) from TS C2OIX.

C.3.4 DOCUMENTATION SUPPORT (FFP)

C.3.4.1 SLBM/SLCM DOCUMENTATION SUPPORT

Anticipated Labor Category: Customer Tech Support Specialist

2 2 2 2 2

The Contractor shall perform documentation preparation and maintenance for the FBM Library, TSCO, and SLBM & SLCM IPE programs and shall provide administration and expertise in the setup of infrastructure related databases and program estimating tools. The documentation will consist of compiling, creating, reviewing, and updating project process documentation, forms, and standard operating procedures for task within this contract. Coverage is required onsite each workday between the hours of 0700 and 1600, supporting planned and unscheduled end user requests of unclassified and classified documentation, meetings, etc that do not support external system storage.

a. The Contractor shall develop, maintain, and update procedures for the Computer

Operations Application Software Installations, Operating System Installations, Software

Patches, Virus Scan Security Reports, New Employee Overview of System

Requirements, Media Backups, System Maintenance, External Media Labeling, and

Operator Generated Procedures.

b. The Contractor shall develop, maintain, and update SLBM & SLCM IPE technical documentation, Computer Operation forms and logs designed for traceability. This includes file and directory restoration requests, trouble reports, SLBM & SLCM IPE system status, full back up reports, weekly backup reports, media generation logs, backup inventory controls, and SLBM & SLCM IPE systems maintenance.

c. The Contractor shall provide system process inputs for SLBM IPE Operating Procedures document composed of Secret IPE (S-IPE) and Unclassified IPE (U-IPE) operating procedures and SLCM IPE Operating Procedure documents composed of S-RDE, U-

RDE operating procedures

d. The Contractor shall create and maintain SLBM & SLCM IPE user and system documentation.

e. The Contractor shall create and maintain Computer Operations software documentation and development process.

f. The Contractor shall create and maintain documentation for SLBM & SLCM IPE system programs.

g. The Contractor shall manage and sort computer SLBM & SLCM IPE area print outs for pickup and file classified banner pages in IPE containers.

h. The Contractor shall dispose of classified and unclassified dated listings in appropriately marked containers per organizational policy

i. The Contractor shall provide maintenance of FBM & SLCM Library Operating

Procedures. The Contractor shall be responsible for maintaining and submitting change recommendations for A Department Instruction 5523.3C, FBM & SLCM Library

Standard Operating Procedures (SOPs) so that it accurately reflects the operational procedures of the library.

j. The Contractor shall maintain FBM & SLCM Library SOPs and document design requirements for applications that aid FBM & SLCM Library classified material inventory tracking.

k. The Contractor shall collect and update metrics data, documents, and templates.

l. The Contractor shall provide technical engineering and logistical documentation support inclusive of production, editing, electronic records management, and reports preparation.

m. The Contractor shall provide for AutoCAD documentation support; maintain/upgrade the

AutoCAD set of facility drawings and security illustrations for related facilities documentation using an onsite electronic database.

n. The Contractor shall provide support for the Facilities Help Desk inclusive of tracking maintenance contracts, data entry, and trouble report processing.

o. The Contractor shall participate in applicable program staff meetings to maintain programmatic and technical status to report and record project activities and issues.

p. The Contractor shall setup and maintain web pages, and produce graphs and charts for meetings.

q. The Contractor shall provide support for technical writing related to generation of Fleet documentation including targeting, operational, and training documentation.

r. The Contractor shall provide configuration management for document organization of stored documents, status tracking, and attribute assignment.

s. The Contractor shall maintain the documents on the local network in the department organization's corporate document repository and assist in managing and maintaining this repository system, while supporting the documentation lifecycle in a Government provided standard configuration management tool.

t. The Contractor shall prepare and maintain procedures and scripts for document management by means of configuration management tools.

u. The Contactor shall perform as an applications administrator in support of a program's content management tools.

v. The Contractor shall create and maintain web based interfaces, work flows, and user training.

w. The Contractor shall provide evaluation and recommendations for documentation process improvement.

x. The Contractor shall also review current and future standards, guidelines, and instructions

(as they become available) for impacts to current documentation products and processes.

y. The Contractor shall support documentation, change report handling, and accountability via Configuration Management (CM) tools such as Synergy.

C.3.4.2 TOMAHAWK DOCUMENTATION SUPPORT

Anticipated Labor Category: Configuration Management Specialist

1 1 1 1 1

The Contractor shall perform documentation support tasking using comprehensive knowledge of word processing, software applications, office practices, and skill in applying software functions to prepare complex and detailed documents in Microsoft (MS) Office, preparing or maintaining documentation pertaining to programming, systems operation and user documentation.

The Contractor shall provide expertise in translating business specifications into user documentation. Specifically, the Contractor shall provide support in the following task areas:

a. Planning, writing, and maintaining systems, user support documentation efforts, and possess a working knowledge of Department of Defense and Weapons Systems standard concepts, practices, and procedures.

b. Technical writing related to generation of fleet documentation including targeting, operational, and training documentation and management of software and hardware licenses.

c. Documentation, change report handling, and accountability via Configuration

Management (CM) tools such as Atlassian Jira and Atlassian Confluence.

d. The procurement process including Information Technology Purchase Requests (ITPR), the Navy Information Technology Approval System (NAV-ITAS), and the Integrated

Budget and Planning Execution System (IBPES).

e. Operating system and application management using the Department of the Navy (DON)

Application and Database Management System (DADMS).

f. The Contractor shall provide administration and expertise in the setup of infrastructure related databases and program estimating tools. The Contractor shall provide metrics, training materials, conduct training, and support integration of databases. The Contractor shall collect and update metrics data, documents, and templates. The Contractor shall provide technical engineering and logistical documentation support inclusive of production, editing, electronic records management, and reports preparation. The

Contractor shall provide for AutoCAD documentation support; maintain/upgrade the

AutoCAD set of facility drawings and security illustrations for related facilities documentation using an onsite electronic database.

C.3.5 TOMAHAWK VAULT AND CLASSIFIED MEDIA SPECIALIST SUPPORT (FFP)

Anticipated Labor Category: Facilities Operations Tech

4 4 4 4 4

a. The Contractor shall be experienced in classified vault operations, classified and

Controlled Unclassified Information (CUI) media management, and day-to-day operations in a secure DoD/Navy environment. The Contractor shall possess knowledge and demonstrated experience in inventory tracking, physical security protocols, data management systems, and specialized media handling procedures. Experience shall include strong interpersonal communications skills, attention to detail, and familiarity with Department of Defense (DoD) and Department of the Navy (DoN) security regulations, classified courier procedures, and automated tracking tools. Vault Operations involves those critical tasks necessary to ensure strict accountability, control, custody, physical security, and disposition of classified and unclassified media, documentation, and secured spaces supporting the Tomahawk Program in Building 1580 and associated lab environments.

b. Classified & Unclassified Media Custody and Repository Management: The Contractor shall maintain the vault media library repository and database records for Tomahawk projects. The Contractor shall log incoming media, assign barcodes and proper classification labeling, update existing media records, track media usage across laboratories, and maintain accurate database and printed inventory records utilizing the

Tomahawk Vault Media Inventory Control tool (Microsoft Access). The Contractor shall execute database queries and retrieve media records upon authorized user request.

c. Media Transfer Agent (MTA) Services: The Contractor shall serve as a designated Media

Transfer Agent (MTA) for Tomahawk (A50). In this capacity, the Contractor shall verify that requesting personnel are authorized MTAs, issue serialized media for file transfers within classified environments, maintain the MTA Usage Log, and retain hard copies of all file transfer documentation.

d. Media Virus Scanning & Sanitization Inspection: The Contractor shall perform virus scans and integrity checks on all classified and unclassified media prior to distribution, transfer, or shipment via transmittal to Government and contractor facilities in accordance with security directives.

e. Classified Transmittals, Couriering, and Shipping/Receiving: The Contractor shall prepare Classified Transmittals and shipping documentation for the Tomahawk Program, package classified and unclassified materials in accordance with DoD mailing regulations, coordinate deliveries to and pickups from the command mailroom, and maintain comprehensive shipping and receipt tracking records.

f. Media and Document Destruction & Disposal: The Contractor shall execute the destruction and disposition of classified and unclassified media and documentation in strict accordance with DoD, DoN, and command security regulations. The Contractor shall transport magnetic hard drives to the Classified Control Center for sanitization and physical destruction utilizing the gigabiter/degausser, shred classified documentation and optical media (CDs/DVDs) using authorized high-security shredders, and process shipments of classified media to the National Security Agency (NSA) or designated command authority for final destruction. In addition, the Contractor shall maintain complete destruction records, logs, and signed certificates of destruction.

g. Classified Inventories and Compliance Audits: The Contractor shall conduct semi-annual classified media and document inventories, reconcile discrepancies, and prepare formal inventory audit reports for submission to the Department Security Representative (DSR) and Command Security.

h. Secure Space Physical Security & Access Control: The Contractor shall execute opening and closing procedures for Building 1580 vault spaces and classified laboratories daily.

The Contractor shall monitor facility Electronic Security Systems (ESS) and security video cameras.

i. Security Documentation & Container Accountability: The Contractor shall prepare, maintain, and post Standard Forms (SF) including SF700 (Security Container

Information), SF701 (Activity Security Checklist), and SF702 (Security Container Check

Sheet) for all secure spaces, vaults, and security containers located in Building 1580. The

Contractor shall maintain Electronic Security System Authorization access lists and coordinate bi-annual combination changes for security containers and vaults.

j. Reproduction and Document Conversion Services: The Contractor shall provide reproduction services for conversion of hardcopy and electronic files to authorized media in compliance with security handling guidelines. This includes document scanning, CD/DVD duplication, and preparation of required program documentation and signage.

k. Vault Equipment & Consumables Operational Support: The Contractor shall maintain equipment vital to vault and classified administration, including shredders and multi-function printers. Tasks include routine preventative upkeep (such as oiling shredders and clearing jams), monitoring consumable supply inventories (paper, toner, specialized media), reordering supplies, and coordinating with facilities personnel for asset excess, surplusing, and relocation.

C.3.6 LOGISTICS SUPPORT (FFP)

Anticipated Labor Category: Logistics Specialist

Anticipated Level of Effort in FTEs:

2 3 3 3 3

The Contractor shall be experienced in documentation and equipment support, but also in overall logistics, inventory tracking, product research, development, maintaining documentation and/or data management systems and/or specialized area of expertise for this tasking such as procurements.

Coverage is required onsite each workday between the hours of 0700 and 1600, supporting planned and unscheduled end user engagement and requests in support of unclassified and classified materials in support of 450+ and growing end users with over 1000 pieces of classified and unclassified pieces of hardware.

a. The Contractor shall submit material procurement requests (approximately 12 per month) to the Government using the Integrated Budget Planning and Execution System (IBPES) tool.

b. The Contractor shall input Information Technology Procurement Request (ITPR’s)

(approximately 12 per month) forms in the Navy Information Domain Approval System

(NAV-IDS).

c. Must have experience with Microsoft Office and Visio. Able to assist in tasking of all job descriptions above. Must demonstrate a general knowledge of database management applications. Must be familiar with Department of Defense and Weapons Systems standard concepts, practices, and procedures. Experience shall include interpersonal communications skills and experience in industry, Federal or DoD Help Desk support.

C.3.7 NETWORK ADMINISTRATION (CPFF)

C.3.7.1 SLBM/SLCM NETWORK ADMINISTRATION

The Contractor shall be knowledgeable in equipment support with experience in Facility

Operations, Network Administration, Data Management, Information Security and/or

Information Management, fiber optic installation, local area network (LAN) test equipment (e.g., OTDR), and testing of networks/electrical systems. This experience shall include work with various network protocols, test equipment, diagnostics, Visio and AutoCAD. Able to perform all job descriptions above. Able to perform tasking of all job descriptions above. Experience shall include interpersonal communications skills and experience in industry, Federal or DoD Help Desk support.

C.3.7.2 TOMAHAWK NETWORK ADMINISTRATION (CPFF)

The Contractor shall provide network administration support to maintain, develop, and operate the hardware suites of equipment utilized in the development of software products. This support includes establishing and maintaining network operating systems development environments and providing network design, implementation, and network support. Additionally, the Contractor shall support IA-related administration tasks, including system remediation, configuration, and development of A&A documentation.

The Contractor shall provide system initialization, deployment, accreditation and network administration functions for all Unclassified & Classified development networks; provide user accounts management; provide LAN infrastructure support including switches, routers, firewalls, loggers; provide network application management support; provide system backup management and restore systems in the event of network failure; perform network system patching; support

Navy standards for A&A processes (e.g. RMF & PIT) processes and procedures; implement and validate STIG requirements, installation checklists, and other security process requirements.

The Contractor shall perform facility operations, network administration, data management, information security or information management, fiber optic installation, local area network

(LAN) test equipment (e.g., OTDR), and testing of networks/electrical systems. The Contractor shall execute tasks with various network protocols, test equipment, diagnostics, Visio and

AutoCAD. The contractor shall provide a valid, active Cisco Certified Network Associate

(CCNA) certification upon hire.

C.3.8 SLBM/SLCM FACILITIES OPERATION SUPPORT (FFP)

Anticipated Labor Category: Computer Technician

6 6 6 6 6

The Contractor shall be experienced in equipment support and facility technical operations and maintenance, copper cable and fiber optic installation, local area network (LAN) test equipment, workstation/personal computer installation, and testing of networks/electrical systems or equivalent training. Able to perform tasking of all facility operations. Experience in facility operations, knowledgeable in network administration and data management, experience with installing and maintaining network switches, routers, fiber optic, coaxial and twisted-pair cable plants, associated software, voice, video and data networks (VTC). Coverageis required to be onsite each workday between the hours of 0700 and 1600, supporting planned and unscheduled end user requests of unclassified and classified systems, maintenance, refreshes, etc.

The Contractor shall be experienced in facilities operations and experience supporting day-to-day operations in a secure environment or equivalent training in logistics, inventory tracking, and product research, development, maintaining documentation and/or data management systems and/or specialized area of expertise for this tasking. Able to perform and oversee tasking of all facility operations. Experience shall include interpersonal communications skills and experience in Industry, Federal or DoD Help Desk support. Facility Operations involves those tasks necessary to ensure proper operation and preventive equipment maintenance of facilities and support equipment for the SLBM & SLCM IPE, FBM & SLCM Library, TSCO, and SSDL labs and spaces.

a. The Contractor shall maintain general office equipment including printers, photocopiers, computer components, peripherals, and media players. This includes refilling equipment with paper, toner, and clear paper jams. In addition, the Contractor shall report when replenishments, repairs, or maintenance are necessary.

b. The Contractor may recommend SLBM or SLCM IPE equipment (e.g. disk, memory, and peripheral) upgrades and new technologies related to networks and systems (e.g. UNIX, Linux, and Windows).

c. The Contractor may be required to perform weekly preventive maintenance consisting of powering down and up equipment, ensuring all systems return to a fully operational state.

d. The Contractor shall respond to SLBM or SLCM IPE hardware/software failures upon notification by taking appropriate action to correct situations, log failures, and notify appropriate maintenance personnel and the user community.

e. The Contractor shall report disk failures to the SLBM IPE Government system administrators.

f. The Contractor shall provide troubleshooting of hardware/software problems on SLBM or SLCM IPE systems.

g. The Contractor shall assemble equipment components and integrate peripheral devices to achieve functional systems and provide data for the SSDL Automated Information

System (AIS) accreditation.

h. The Contractor shall maintain an inventory of SLBM and SLCM IPE supplies. The

Contractor shall also generate and submit a Supply Request form to the Facility Group to process supply inventory replenishment.

i. The Contractor shall maintain a SSDL Hardware Inventory Database by performing updates and monthly inventory of the SSDL assets.

j. The Contractor shall coordinate the disposal of excess or non-functioning SSDL equipment with appropriate group(s) (Code 105, Sea Plane Hangar, and/or Property

Management) as applicable.

k. The Contractor shall provide equipment configuration and maintenance, and audiovisual equipment for SSDL in NSWCDD Government meeting spaces.

l. The Contractor shall deliver SSDL materials and equipment to Government customers as well as pickup of equipment and materials including classified packages from the mailroom.

m. The Contractor shall monitor SSDL secure space security video cameras, ensure personnel entering SSDL secure spaces have the appropriate permissions and credentials, and verify user credentials utilizing Joint Personnel Adjudication System (JPAS) as required by Government direction.

n. The Contractor shall submit material procurement requests to the Government using the

Integrated Budget Planning and Execution System (IBPES) tool. The Contractor shall also maintain database and hard copies of SSDL material requests and receipts.

C.3.9 CONFIGURATION MANAGEMENT (FFP)

Anticipated Labor Category: Configuration Management Specialist

Anticipated level of effort in FTEs: The candidate is required to be onsite each workday between the hours of 0700 and 1600, supporting unclassified and classified support on standalone/non-remote accessible systems.

2 3 3 4 4

a. The Contractor shall provide system configuration management (CM) and quality assurance.

b. The Contractor shall perform program progress reporting to ensure the accuracy of the

Configuration Status Accounting database.

c. The Contractor shall provide support for receipt of deliveries, inventories, data entry, and maintaining the accuracy of the media database.

d. The Contractor shall provide media support inclusive of production, editing, electronic records management, and reports preparation.

e. The Contractor shall provide CM for organization of stored documents, status tracking, and attribute assignment.

f. The Contractor shall maintain the documents in the organization's document repositories and assist in managing and maintaining the repository systems.

g. The Contractor shall prepare and maintain procedures for software and documentation management by means of CM tools.

h. The Contactor shall perform as an applications administrator in support of content management tools.

i. The Contractor shall provide evaluation and recommendations for documentation process improvement.

j. The Contractor shall also review current and future standards, guidelines, and instructions

(as they become available) for impacts to current documentation products and processes.

k. The Contractor shall provide technical writing related to generation of fleet documentation including targeting, operational, and training documentation.

l. The Contractor shall translate business specifications into user documentation.

m. The Contractor shall support documentation, change report handling, and accountability via CM tools such as SharePoint, Access, Excel, Atlassian Jira and Atlassian Confluence.

n. The Contractor shall perform CM tasking using Linux, when required.

o. The Contractor shall apply Department of Defense and Weapons Systems standard concepts, practices, and…