Flexscan SOW.pdf
PDF 659 KB Posted
- Attached to
- Flexscan 600 System Service Agreement Renewal
- Solicitation number
- N0017425SIMACQD10075
About this file
This document is a Statement of Work (SOW) for the renewal of a Service Agreement for the FlexScan system. The Naval Surface Warfare Center Indian Head Division (NSWC IHD) Technical Library Department has a requirement for this service agreement, which shall include the base system, all modules, RSD & NextStar Plus Software Support, and factory recertification of the FlexScan with modules.
The key requirements include a warranty to repair or replace any defective equipment, unlimited telephone and email technical support during normal business hours with an 8-hour response time, access to new minor software releases, and one preventative maintenance visit per year. The period of performance is 12 months.
The related federal contract opportunity is a sole source procurement for the FlexScan 600 System Service Agreement Renewal, with the intent to award a firm fixed-price contract to Nextscan/DBA Digital Check Corporation. This action is being undertaken under the authority of FAR 6.302-1, as the vendor is the only known source capable of meeting the government's requirements.
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Text version
STATEMENT OF WORK
for
Flexscan Service Agreement Renewal
1.0 General
Naval Surface Warfare Center Indian Division (NSWC IHD) Technical Library Department has a requirement for a Service Agreement for FlexScan System.
2.0 Scope
The contractor shall provide FlexScan Service Agreement to include base system, all modules, RSD &
NextStar Plus Software Support. Factory recertification for FlexScan with modules.
3.0 Requirements
3.1 Warranty:
If any defects in material or workmanship under normal use and service are discovered in the Equipment within the Extended Warranty period, the Contractor shall either repair the defect or replace the
Equipment. The Contractor shall ship the repaired or replaced Equipment or Part to Customer at no charge.
All expedited shipping charges are the responsibility of Customer.
3.2 Technical Support:
This Agreement provides unlimited telephone and/or email support for covered warranty issues.
• Support via phone and/or e-mail during normal business hours, which are Monday through Friday, 8:00 a.m. to 5:00 p.m. Mountain Time, excluding holidays. The Contractor shall provide a response time of eight (8) business hours or less.
• Phone/e-mail support outside of normal business hours is available when scheduled in advance.
• Remote support (screen sharing/control) if Customer provides suitable internet access to the
Equipment. The cost of providing access to the Equipment for remote support is the sole cost and responsibility of Customers.
• Onsite technical support:
Is not included in this Agreement. If onsite support is requested, it will be quoted separately at the time of the request and will include travel costs and may include travel time for service personnel.
3.3 Software
• Access to new minor release versions of nextStar software, e.g., 4.1 to 4.2, with all features and components that are licensed to Customer under their original purchase, e.g. OCR. Software updates will not be more frequent than quarterly and will be provided by customer request.
3.4 Maintenance
4.0
5.0
This Agreement provides one (1) preventative maintenance (PM) per system. PM includes labor and non-consumable Parts.
Period of Performance
The Period of performance for the services shall be for twelve (12) months.
Government Technical Point of Contact
Lori Butcher lori.a.butcher.civ@us.navy.mil
301-744-5225
File details come from the government source that posted it. Updated .