QA for VOIP - MSP-RFP-10-009.pdf

U.S. MERIT SYSTEMS PROTECTION BOARD

Office of Financial and Administrative Management

1615 M Street, NW Washington, DC 20419-0002

Phone: (202) 653-6772 Ext. 1120 ; Fax: (202) 653-7821; E-Mail: veronica.bullock@mspb.gov

Contracting Officer

Monday, August 09, 2010

QUESTIONS AND ANSWERS FOR SOLICITATION

MSP-RFP-10-009

MSPB VOICE OVER IP (VOIP) Telephony

1. Please provide “Equipment/Software/Licensing section mentioned in #2.

Answer: This section is deleted.

2. What version of Outlook is in use?

Answer: MS Office 2007 Outlook client. Exchange Server 2003 (Server).

3. Please define what capabilities MSPB would like to see in a conference bridge?

Answer: To have four or more users on a conference call initiated by a user. The user should be able to drop one or more parties easily, without having to reinitiate the call.

4. How many users need desktop faxing per location?

Answer: All users should be able to use desktop faxing.

5. VPN-what are current VPN provisions? Are they hardware or software based?

Answer: We use Cisco VPN 3000 Concentrator hardware base and currently migrating to Cisco ASA 5510.

6. Network - What type of routers will be used? Please provide make & model. Are vendors expected to supply the routers? Is there a managed wide area network in place?

What is the transport? Who is the carrier? Please provide a topology diagram of your network to include switch locations and VPN infrastructure.

Answer: We have various Cisco routers for WAN. At headquarters, it is Cisco 3845 and for all remote offices are Cisco 2811s. Network is in place using Sprint’s Peerless IP MPLS. Transport is IP base network. Attached is our network layout.

7. Recording -Do all calls need to be recorded? If so how many and what type of trunks will the calls be made/received on? What is the call volume of calls to be recorded?

Answer: All calls do not need to be recorded. However, any call must be able to be recorded if desired. All calls are received on POTS lines. Estimated one hundred and forty (140), hours of call recordings per day across all the regions and headquarters.

8. Headsets-How many wireless headsets should be included in the proposal?

Answer: Four (4), per regional office and thirteen (13), for headquarters which equals, forty-five (45), for the total.

9. How many and what type of trunks are at each site? Who is the carrier?

Answer: Approximately one hundred and fifty (150), trunks at headquarters and approximately twelve (12), lines in each regional and field office.

10. How many users need voicemail boxes? How many Auto Attendants are needed?

Answer: All users must have voice mail. Each regional and field office needs auto attendant and three auto attendants at headquarters.

11. How many hard phones, soft phones, PRI’s, and voice mailboxes are needed at each of locations?

Answer: All users will have hard phones and capability of using soft phones. No PRI lines.

12. Does this RFP include the vendor providing and installing IP Routers at one or all locations?

Answer: All locations.

13. What is the current WAN infrastructure for the telephone network?

Answer: Each office has an independent phone system.

14. Are the 400 users dispersed over several locations or all at on single location?

Answer: Eight (8), Regional Offices and one (1) Headquarters, for a total of nine (9) locations.

15. Do all of the locations currently have Inter-Tel systems?

Answer: Yes.

16. Will this be a phased in project where the new systems must do IP Ttrunking with the existing Inter-Tel system?

Answer: This will be decided in conjunction with the vendor, to have little or no interruption for our users.

17. Does the Inter-Tel system have SIP Trunking capability?

Answer: No.

18. Do all computers have existing working VPN Clients at this time?

Answer: Yes.

19. How many licenses do you need?

Answer: MSBP will need licenses for all users.

20. Multiple Busy/out of office message – Why? (For, different callers or pre-recorded for different times)?

Answer: For all users.

21. How many conferees does MSPB need to be on a conference call?

Answer: Minimum of four (4), parties should be able to conference to the phone by the user without using an outside conferencing service.