MSANG CRTC AV UPGRADE STATEMENT OF REQUIREMENTS.pdf

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MS ANG CRTC FY24 AUDIO VISUAL UPGRADE
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W50S7k-24-R-0008
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This document is a Statement of Requirements for an Audio/Visual (A/V) Upgrade project at the Mississippi Air National Guard (MS ANG) Combat Readiness Training Center (CRTC) in Gulfport, Mississippi.

The project involves the installation and integration of various audio, video, and conferencing equipment in multiple buildings and rooms, including Building 154 Auditorium and Classrooms, Building 60 Room 113, and Building 113. Key requirements include video projectors, motorized projection screens, HDMI connections, IP-based video distribution systems, digital signal processors, video teleconferencing capabilities, equipment racks, and control systems. The contractor is responsible for measuring the actual dimensions prior to designing the structure. The project has a 60-day delivery requirement after contract award.

This requirement is being set aside for Small Businesses under NAICS code 334310. Quotes are due by 2:00 PM CDT on September 16, 2024 and should be emailed to the points of contact. A site survey will be held on August 27, 2024. All questions must be submitted by September 6, 2024. The contract will be awarded based on the Lowest-Price, Technically Acceptable (LPTA) source selection process.

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Mission: Host wing level ANG readiness training

MISSISSIPPI AIR NATIONAL GUARD

COMBAT READINESS TRAINING CENTER

GULFPORT MISSISSIPPI

13 August 2024

Statement of Requirement: Audio/Visual (A/V) Upgrade Building 154, Auditorium & Classrooms, Building 60 Room 113, and Building 113

Project Overview: This requirement outlines the audio/visual upgrade for Upgrade Building 60 Room 113, Building 113, and Building 154. The project will involve the installation and integration of various audio, video, and conferencing devices, as well as equipment racks and accessories. The respondents are responsible for measuring the actual dimensions prior to designing the structure.

CLIN 0001 BLDG 154 AV EQUIPMENT:

Provide and install the following equipment in Building 154:

For the auditorium, the project will include the integration of one video projector and one recess-mounted motorized projection screen. The projector will have a native resolution of 1920x1080 pixels and a manufacturer-rated brightness of 9000 ANSI lumens. The screen will be tab-tensioned in a 16:9 widescreen format with a diagonal viewing surface of 275".

Source Equipment and Interfaces: The project will include the integration of three HDMI connections located at the user service desk for multiple laptop connections and a dedicated AFNET desktop with HDMI output. For the classrooms, the project will include the integration of two HDMI connections located at the wall for laptop connectivity.

Routing and Switching: An IP-based video distribution system will be integrated into the system to route all video sources throughout the system for the auditorium and classrooms.

Audio: The project will include the integration of a digital signal processor (DSP) to support all audio sources and various microphones and speakers for conferencing and other system features for the auditorium. For the classrooms, the project will include the integration of a digital signal processor (DSP) to support all audio sources, but only program sources will be available for audio.

Conferencing: The project will include the integration of video teleconferencing with the use of USB audio and video connections to facilitate Bring Your Own Device (BYOD) conferencing for user laptops and dedicated owner furnished AFNET desktop.

Equipment Rack and Accessories: Equipment will be installed in an equipment rack shared with other customer IT hardware for the auditorium and classrooms. Vendor shall provide the required minimum rack units needed to hold all equipment. A power conditioner or surge protector will be installed in the A/V rack to protect all racked A/V equipment.

Control System and Accessories: A control processor will be installed to enable various functions throughout the system. For the auditorium, a wired touch screen interface with a 10" screen size will be located at the GFE user service desk. For the classrooms, a wired touch screen interface with a 5" screen size will be located at the wall.

Vendor will provide all necessary network connections for the audio/visual equipment.

The equipment to be installed for this project will meet the requirements of the Department of Defense Information Network (DoDIN) Approved Products List (APL). The DoDIN APL is the single consolidated list of products that have completed Cybersecurity (CS) and Interoperability (IO) certification. The DoDIN APL process is used to test and certify products that affect communication and collaboration across the DoDIN and is an acquisition decision support tool for DoD organizations interested in procuring equipment to add to the DISN to support their mission. The DoDI 8100.04 policy and Unified Capabilities Requirements (UCR) 2013 Change 2 define the scope of the DoDIN APL. The DoDIN APL Process Guide provides guidance on the step-by-step process from submission to placement on the DoDIN APL. The Approved Products Certification Office (APCO) acts as the staff element for DISA to manage the DoDIN APL Process. The APCO provides process guidance, coordination, information, and support to Vendors and government Sponsors throughout the entire process, from the registration phase to the attainment of DoDIN APL approval.

CLIN 0002 BLDG154 MAIN Annual Service Agreement

Vendor shall provide pricing for extended warranties and preventative maintenance agreement.

The Hardware Warranty must include, at a minimum, protection from defects in material and workmanship on all control room video wall components for the period indicated above, advanced shipment of genuine factory replacement parts or products, and access to 24/7 emergency telephone support and shall be able to provide on-site support within a minimum 3 hours from customer location

The respondent shall propose all hardware maintenance, including any recurring annual costs that shall be available after the successful deployment of equipment. Hardware Maintenance shall include, at a minimum, a twenty-four (24) hour response time, preventative servicing, on-site emergency response, 100% coverage on parts and labor, access to 24/7 emergency support, and on-site repair

CLIN 0003 BLDG 154 Rooms 101 and 104

For the classrooms, the project will include the integration of one video projectors and one recess-mounted motorized projection screen in each room. The projector will have a native resolution of 1920x1080 pixels and a manufacturer-rated brightness of 6500 ANSI lumens. The screen will be tab-tensioned in a 16:9 format with a diagonal viewing surface of 110".

RM 101 – One Projector, One Motorized Screen RM 104 - One Projector, One Motorized Screen

CLIN 0004 BLDG154 Rooms 101 and 104 Annual Service Agreement

Vendor shall provide pricing for extended warranties and preventative maintenance agreement.

The Hardware Warranty must include, at a minimum, protection from defects in material and workmanship on all control room video wall components for the period indicated above, advanced shipment of genuine factory replacement parts or products, and access to 24/7 emergency telephone support and shall be able to provide on-site support within a minimum 3 hours from customer location

The respondent shall propose all hardware maintenance, including any recurring annual costs that shall be available after the successful deployment of equipment. Hardware Maintenance shall include, at a

CLIN 0005 BLDG 154 Rooms 108 and 111

For the classrooms, the project will include the integration of video projector and one recess-mounted motorized projection screen in each room. The projector will have a native resolution of 1920x1080 pixels and a manufacturer-rated brightness of 6500 ANSI lumens. The screen will be tab-tensioned in a 16:9 format with a diagonal viewing surface of 110".

RM 101 – One Projector, One Motorized Screen RM 104 - One Projector, One Motorized Screen

CLIN 0006 BLDG154 Rooms 108 and 111 Annual Service Agreement

Vendor shall provide pricing for extended warranties and preventative maintenance agreement.

The Hardware Warranty must include, at a minimum, protection from defects in material and workmanship on all control room video wall components for the period indicated above, advanced shipment of genuine factory replacement parts or products, and access to 24/7 emergency telephone support and shall be able to provide on-site support within a minimum 3 hours from customer location

The respondent shall propose all hardware maintenance, including any recurring annual costs that shall be available after the successful deployment of equipment. Hardware Maintenance shall include, at a

CLIN 0007 BLD 113 AV EQUIPMENT

Room 113:

One 65" flat panel display for displaying video content within the space.

One HDMI connections for laptop/desktop connectivity.

The project will include the integration of video teleconferencing with the use of USB audio and video connections to facilitate Bring Your Own Device (BYOD) conferencing for user laptops.

Equipment will be installed in an equipment rack shared with other customer IT hardware for the auditorium and classrooms. Vendor shall provide the required minimum rack units needed to hold all equipment. A power conditioner or surge protector will be installed in the A/V rack to protect all racked A/V equipment.

Install a TAA compliant video collaboration device to ensure optimal video conferencing, audio, and visual collaboration experiences in small to medium-sized meeting rooms.

Equipment will be installed in an equipment rack shared with other customer IT hardware for the auditorium and classrooms. Vendor shall provide the required minimum rack units needed to hold all equipment. A power conditioner or surge protector will be installed in the A/V rack to protect all racked A/V equipment.

A control processor and wired touch screen interface to display multiple sources.

Conference Room (Blank Room on Left of Diagram):

One 85" flat and one 5" panel display(s) will be integrated into the system for displaying video content within the space. The displays will be wall mounted in the location(s) specified in the project drawing package.

One HDMI connection(s) will be provided at the lectern for laptop connectivity.

The appropriate video routing and switching devices will be integrated into the system to ensure proper functionality and compatibility with the overall system design. Integrate HDMI connection at conference table for single laptop connection to displays.

An all-in-one type, multifunction soundbar with integrated speakers and microphone will be integrated into the system to support playback and conferencing audio. The soundbar will be located below the display.

Install a TAA compliant video collaboration device to ensure optimal video conferencing, audio, and visual collaboration experiences in small to medium-sized meeting rooms. The project will include the integration of video teleconferencing with the use of USB audio and video connections to facilitate Bring Your Own Device (BYOD) conferencing for user laptops and dedicated owner furnished AFNET desktop.

Move GFE desk video connections to northeast wall. Vendor shall provide the required minimum rack units needed to hold all equipment. A power conditioner or surge protector will be installed in the A/V rack to protect all racked A/V equipment.

Commander’s office, reception, and administrative office:

One 55" flat panel display for displaying video content within the space.

One HDMI connection for laptop connectivity.

The system will utilize the built-in speakers in the display for audio playback.

One coaxial connection for base television services

Building Layout:

CLIN 0008 BLDG 113 Annual Service Agreement

Vendor shall provide pricing for extended warranties and preventative maintenance agreement.

The Hardware Warranty must include, at a minimum, protection from defects in material and workmanship on all control room video wall components for the period indicated above, advanced shipment of genuine factory replacement parts or products, and access to 24/7 emergency telephone support and shall be able to provide on-site support within a minimum 3 hours from customer location

The respondent shall propose all hardware maintenance, including any recurring annual costs that shall be available after the successful deployment of equipment. Hardware Maintenance shall include, at a minimum, a twenty-four (24) hour response time, preventative servicing, on-site emergency response, 100% coverage on parts and labor, access to 24/7 emergency support, and on-site repair

CLIN 0009 BLDG 60 RM 113

Provide and install the following equipment in Room 113:

One 65" flat panel display for displaying video content within the space. One HDMI connection for laptop/desktop connectivity.

The project will include the integration of video teleconferencing with the use of USB audio and video connections to facilitate Bring Your Own Device (BYOD) conferencing for user laptops.

Equipment will be installed in an equipment rack shared with other customer IT hardware for the auditorium and classrooms. Vendor shall provide the required minimum rack units needed to hold all equipment. A power conditioner or surge protector will be installed in the A/V rack to protect all racked A/V equipment.

Install a TAA compliant video collaboration device to ensure optimal video conferencing, audio, and visual collaboration experiences in small to medium-sized meeting rooms.

Equipment will be installed in an equipment rack shared with other customer IT hardware for the auditorium and classrooms. Vendor shall provide the required minimum rack units needed to hold all equipment. A power conditioner or surge protector will be installed in the A/V rack to protect all racked A/V equipment.

A control processor and wired touch screen interface to display multiple sources.

CLIN 00010 BLDG 60 RM 113 Annual Service Agreement

Vendor shall provide pricing for extended warranties and preventative maintenance agreement.

The Hardware Warranty must include, at a minimum, protection from defects in material and workmanship on all control room video wall components for the period indicated above, advanced shipment of genuine factory replacement parts or products, and access to 24/7 emergency telephone support and shall be able to provide on-site support within a minimum 3 hours from customer location

The respondent shall propose all hardware maintenance, including any recurring annual costs that shall be available after the successful deployment of equipment. Hardware Maintenance shall include, at a minimum, a twenty-four (24) hour response time, preventative servicing, on-site emergency response, Building 60

1. Environmental Considerations:

a. The required room properties and deployment best practices should be considered during the installation process within the annotated facilities.

b. The vendor will remove and dispose of inoperable audio/visual equipment in accordance with the guidelines set forth by the Environmental Protection Agency (EPA). The vendor will take all necessary precautions to ensure that the equipment is disposed of in a manner that is environmentally responsible and compliant with all applicable laws and regulations. This may include recycling, donating, or disposing of the equipment in a manner that minimizes its impact on the environment. The vendor will provide documentation of the disposal of the equipment, including a certificate of recycling or disposal.

2. Government Responsibilities:

a. The government shall provide the required power for the equipment.

b. The government shall provide the necessary access and permissions for the installation team to complete the work.

c. The government shall provide the necessary approvals and signoffs for the project.

3. Deliverables:

a. Vendor will provide and install the necessary hardware and software for the project.

b. Vendor will provide the necessary documentation and training for the customer to operate and maintain the system.

c. Vendor will provide all programming configurations (software/hardware) to the

Contracting Officer Representative.

4. Acceptance Criteria:

a. The project will be considered complete and acceptable when the following criteria are met:

i. The system is fully functional and meets the specified requirements.

ii. The Contracting Officer Representative has signed off on the project.

5. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HAF and/or local policy.

Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

Subject Matter Expert Point of Contact:

CHRISTOPHER J. MARKS, MSgt, MS ANG CRTC

Cyber Defense Operations Superintendent Christopher.Marks.2@us.af.mil

PHONE 228-214-6069

Contracting Officer:

SMSgt Michael S. Hornbeck II

MS ANG CRTC/LGC

Base Contracting Officer Michael.Hornbeck@us.af.mil

PHONE 228-214-6168

DSN 363-6168

mailto:Christopher.Marks.2@us.af.mil mailto:Michael.Hornbeck@us.af.mil

OPTIONS

CLIN 0011 Building 3 ROOM 111

OPTION 0001

1. Provide and install the following equipment in Building 3 Room 111:

a) Three video projectors for displaying video content within the space. The projectors will have a native resolution of 1920x1080 pixels, and a manufacturer rated brightness of 9000 ANSI lumens.

b) Three recess mounted, motorized operation projection screens. The screens will be tab-tensioned in a 16:9 widescreen format with a diagonal viewing surface of 275".

c) Two 65" flat panel displays for displaying video content within the space.

d) Six HDMI connections for laptop connectivity.

e) An IP-based video distribution system will be integrated into the system to route all video sources, including base television, throughout the system for the room and room 102.

f) The project will include the integration of a digital signal processor (DSP) to support all audio sources and various microphones and speakers for conferencing and other system features for the room.

g) Four ceiling mounted array microphones.

h) Eight ceiling speakers for audio playback.

i) The project will include the integration of video teleconferencing with the use of USB audio and video connections to facilitate Bring Your Own Device (BYOD) conferencing for user laptops.

j) Equipment will be installed in an equipment rack shared with other customer IT hardware for the auditorium and classrooms. Vendor shall provide the required minimum rack units needed to hold all equipment. A power conditioner or surge protector will be installed in the A/V rack to protect all racked A/V equipment.

k) A control processor and wired 10” touch screen interface to display multiple sources.

CLIN 0012 Building 3 ROOM 111 Annual Service Contract

OPTION 0002

Vendor shall provide pricing for extended warranties and preventative maintenance agreement.

The Hardware Warranty must include, at a minimum, protection from defects in material and workmanship on all control room video wall components for the period indicated above, advanced shipment of genuine factory replacement parts or products, and access to 24/7 emergency telephone support and shall be able to provide on-site support within a minimum 3 hours from customer location

The respondent shall propose all hardware maintenance, including any recurring annual costs that shall be available after the successful deployment of equipment. Hardware Maintenance shall include, at a

CLIN 0013 Building 3 ROOM 104

OPTION 0003

2. Room 104:

a) One 98" flat panel display

b) One HDMI connection for laptop connectivity

c) An IP-based video distribution system will be integrated into the system to route all video sources, including base television.

d) The project will include the integration of a digital signal processor (DSP) to support all audio sources and various microphones and speakers for conferencing and other system features for the room.

e) Four ceiling speakers for audio playback

f) The project will include the integration of video teleconferencing with the use of USB audio and video connections to facilitate Bring Your Own Device (BYOD) conferencing for user laptops.

g) Equipment will be installed in an equipment rack shared with other customer IT hardware for the auditorium and classrooms. Vendor shall provide the required minimum rack units needed to hold all equipment. A power conditioner or surge protector will be installed in the A/V rack to protect all racked A/V equipment.

h) A control processor and wired touch screen interface to display multiple sources.

CLIN 0014 Building 3 ROOM 104 Annual Service Contract

OPTION 0004

Vendor shall provide pricing for extended warranties and preventative maintenance agreement.

The Hardware Warranty must include, at a minimum, protection from defects in material and workmanship on all control room video wall components for the period indicated above, advanced shipment of genuine factory replacement parts or products, and access to 24/7 emergency telephone support and shall be able to provide on-site support within a minimum 3 hours from customer location

The respondent shall propose all hardware maintenance, including any recurring annual costs that shall be available after the successful deployment of equipment. Hardware Maintenance shall include, at a

Building 3 Layout

CLIN 0015 Building 65 ROOM 101 Auditorium

OPTION 0005

Building 65

3. Room 101:

a) The project will include the integration of one video projector and one recess-mounted motorized projection screen. The projector will have a native resolution of 1920x1080 pixels and a manufacturer-rated brightness of 6500 ANSI lumens. The screen will be tab-tensioned in a 16:9 widescreen format with a diagonal viewing surface of 110".

b) One 65" flat panel display for displaying video content within the space.

c) The project will include the integration of one HDMI connection for laptop.

d) An IP-based video distribution system will be integrated into the system to route all video sources throughout the system for the auditorium.

e) The project will include the integration of a digital signal processor (DSP) to support all audio sources and various microphones and speakers for conferencing and other system features for the auditorium. Two (2) ceiling mounted array microphones will be installed to support conferencing and other system features. Eight (8) ceiling speakers will be installed to support playback of program and conferencing audio.

f) The project will include the integration of video teleconferencing with the use of USB audio and video connections to facilitate Bring Your Own Device (BYOD) conferencing for user laptops and dedicated owner furnished AFNET desktop. a high-definition video camera will be installed at the front of the room to view the participants. The camera will be connected to an extension system, which will allow the camera signals to be extended to the USB hub when needed. The camera and extension system will be installed in compliance with all relevant industry standards and regulations.

g) Vendor shall provide the required minimum rack units needed to hold all equipment. A power conditioner or surge protector will be installed in the A/V rack to protect all racked A/V equipment.

h) A control processor will be installed to enable various functions throughout the system. For the auditorium, a wired touch screen interface with a 10" screen size will be located at the GFE user service desk.

CLIN 0016 Building 65 ROOM 101 Auditorium Annual Maintenance Agreement

OPTION 0006

Vendor shall provide pricing for extended warranties and preventative maintenance agreement.

The Hardware Warranty must include, at a minimum, protection from defects in material and workmanship on all control room video wall components for the period indicated above, advanced shipment of genuine factory replacement parts or products, and access to 24/7 emergency telephone support and shall be able to provide on-site support within a minimum 3 hours from customer location

The respondent shall propose all hardware maintenance, including any recurring annual costs that shall be available after the successful deployment of equipment. Hardware Maintenance shall include, at a

CLIN 0017 Building 65 ROOM 115

OPTION 0007

Rooms 115:

Three 55" flat panel displays for displaying video content within the space. Three HDMI connections for laptop connectivity. The system will utilize the built-in speakers in the display for audio playback.

CLIN 0018 Building 65 ROOM 120

OPTION 0008

Room 120:

One 85" flat panel display for displaying video content within the space. One HDMI connection for laptop connectivity. The system will utilize the built-in speakers in the display for audio playback.

One 65" flat panel display for displaying video content within the space. One HDMI connection for laptop connectivity. The system will utilize the built-in speakers in the display for audio playback.

CLIN 0019 Building 65 ROOM 123

OPTION 0009

Room 123:

Two 55" flat panel displays for displaying video content within the space. Two HDMI connections for laptop connectivity. The system will utilize the built-in speakers in the display for audio playback.

Building 60 Layout:

CLIN 0020 Building 75

OPTION 0010

Room 119:

The project will include the integration of one video projector and one recess-mounted motorized projection screen. The projector will have a native resolution of 1920x1080 pixels and a manufacturer-rated brightness of 6500 ANSI lumens. The screen will be tab-tensioned in a 16:9 widescreen format with a diagonal viewing surface of 110".

One 65" flat panel display for displaying video content within the space.

Source Equipment and Interfaces: The project will include the integration of one HDMI connection for laptop at the display and projector areas.

Install a TAA compliant video collaboration device to ensure optimal video conferencing, audio, and visual collaboration experiences in small to medium-sized meeting rooms.

The project will include the integration of video teleconferencing with the use of USB audio and video connections to facilitate Bring Your Own Device (BYOD) conferencing for user laptops and dedicated owner furnished AFNET desktop.

Vendor shall provide the required minimum rack units needed to hold all equipment. A power conditioner or surge protector will be installed in the A/V rack to protect all racked A/V equipment.

Vendor will provide all necessary network connections for the audio/visual equipment.

CLIN 0021 Building 75 Annual Maintenance Agreement

OPTION 0011

Vendor shall provide pricing for extended warranties and preventative maintenance agreement.

The Hardware Warranty must include, at a minimum, protection from defects in material and workmanship on all control room video wall components for the period indicated above, advanced shipment of genuine factory replacement parts or products, and access to 24/7 emergency telephone support and shall be able to provide on-site support within a minimum 3 hours from customer location

The respondent shall propose all hardware maintenance, including any recurring annual costs that shall be available after the successful deployment of equipment. Hardware Maintenance shall include, at a minimum, a twenty-four (24) hour response time, preventative servicing, on-site emergency response, Building 75 Layout

CLIN 0022 Building 152 RM 111

OPTION 0012

Room 111:

Displays: One 85” flat panel display for displaying video content within the space.

Source Equipment One HDMI connection(s) will be provided for laptop connectivity.

Routing and Switching: The appropriate video routing and switching devices will be integrated into the system to ensure proper functionality and compatibility with the overall system design.

Audio: An all-in-one type, multifunction soundbar with integrated speakers and microphone will be integrated into the system to support playback and conferencing audio. The soundbar will be located below the display.

Conferencing: Install a TAA compliant video collaboration device to ensure optimal video conferencing, audio, and visual collaboration experiences in small to medium-sized meeting rooms. The project will include the integration of video teleconferencing with the use of USB audio and video connections to facilitate Bring Your Own Device (BYOD) conferencing for user laptops and dedicated owner furnished AFNET desktop.

CLIN 0023 Building 152 RM 111 Annual Maintenance Agreement

OPTION 0013

Vendor shall provide pricing for extended warranties and preventative maintenance agreement.

The Hardware Warranty must include, at a minimum, protection from defects in material and workmanship on all control room video wall components for the period indicated above, advanced shipment of genuine factory replacement parts or products, and access to 24/7 emergency telephone support and shall be able to provide on-site support within a minimum 3 hours from customer location

The respondent shall propose all hardware maintenance, including any recurring annual costs that shall be available after the successful deployment of equipment. Hardware Maintenance shall include, at a

Building 152 Layout

CLIN 0024 Building 146 RM 401 Annual Maintenance Agreement

OPTION 0014

Displays: Provide two 65” displays.

Source Equipment and Interfaces: One (1) HDMI connection(s) will be provided at the GFE desk and conference table for laptop connectivity. Source will need to be displayed on both displays.

Routing and Switching: The appropriate video routing and switching devices will be integrated into the system to ensure proper functionality and compatibility with the overall system design.

Audio: An all-in-one type, multifunction soundbar with integrated speakers and microphone will be integrated into the system to support playback and conferencing audio. The soundbar will be located below the display.

Conferencing: Install a TAA compliant video collaboration device to ensure optimal video conferencing, audio, and visual collaboration experiences in small to medium-sized meeting rooms. The project will include the integration of video teleconferencing with the use of USB audio and video connections to facilitate Bring Your Own Device (BYOD) conferencing for user laptops and dedicated owner furnished AFNET desktop.

Vendor shall provide the required minimum rack units needed to hold all equipment. A power conditioner or surge protector will be installed in the A/V rack to protect all racked A/V equipment.

endor will provide all necessary network connections for the audio/visual equipment.

CLIN 0025 Building 146 RM 401 Annual Maintenance Agreement

OPTION 0025

Vendor shall provide pricing for extended warranties and preventative maintenance agreement.

The Hardware Warranty must include, at a minimum, protection from defects in material and workmanship on all control room video wall components for the period indicated above, advanced shipment of genuine factory replacement parts or products, and access to 24/7 emergency telephone support and shall be able to provide on-site support within a minimum 3 hours from customer location

The respondent shall propose all hardware maintenance, including any recurring annual costs that shall be available after the successful deployment of equipment. Hardware Maintenance shall include, at a

Building 146 Layout

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