Monaco SOW (V.2)_Redacted.pdf

CUI

STATEMENT OF WORK (SOW)

Monaco D-21 Dispatch System Technology Refresh and Maintenance

1.0 BACKGROUND AND OBJECTIVE

1.1 Background: The utilizes a Monaco D-21 dispatch system that is critical for daily operations and emergency response. The system's hardware is aging, and its proprietary software requires a vital update to ensure reliability and optimal performance. This SOW outlines the requirement for a complete technology refresh and preventative maintenance service to be performed by an OEM-certified technician.

1.2 Objective: The objective of this contract is to procure a complete, turn-key technology refresh and modernization of the Monaco D-21 dispatch system. The contractor shall provide all necessary hardware, software, licenses, labor, and technical expertise to replace the aging CPU and peripheral infrastructure, upgrade the system to the current Windows 11 RMF-ready software version (D-21 V2), and ensure full operational capability.

2.0 SPECIFIC TASKS

The contractor shall perform the following tasks in a logical sequence to achieve the objective:

• 2.1 System Backup: Prior to any hardware or software modification, the contractor shall perform a complete and verified backup of the existing system database.

• 2.2 Hardware and Software Upgrade: The contractor shall install all new CPUs, monitors, KVMs, network switches, and UPS systems necessary to fully modernize the D-21 system at . The contractor shall configure all new hardware, transfer existing software licenses, and upgrade the entire system to the current D-21 V2 software version.

• 2.3 System Verification: Upon completion of the upgrade, the contractor shall verify full network connectivity at all installation locations and validate that the upgraded system is performing as designed.

• 2.4 Preventative Maintenance Inspection (PMI): The contractor shall perform one (1) comprehensive PMI on all newly installed and existing legacy Monaco system components.

• 2.5 Operator Training: The contractor shall provide up to four (4) hours of on-site familiarization training for Government dispatchers on the features and operation of the new D-21 V2 software.

3.0 DELIVERABLES

Deliverable PWS Para

Frequency / Due Date

System Backup Verification Certificate

2.1 Provided to Government Representative prior to beginning

upgrade (Task 2.2).

Final Service & PMI Report 2.4 Provided on-site at the conclusion of all work.

The Final Service & PMI Report shall contain:

• A list of all new hardware installed (by model and serial number).

• Confirmation of the successful software upgrade to D-21 V2.

• The completed Preventative Maintenance checklist.

4.0 ACCEPTANCE CRITERIA

Upon completion of all tasks, the contractor’s technician and the Government Point of Contact (POC) will jointly conduct a functional test of the entire Monaco system. Final acceptance is contingent upon the successful completion of all of the following specific tests:

• 4.1 The system successfully boots up and runs for 15 minutes with no errors or fault codes.

• 4.2 All dispatching systems and operator consoles at all sites are fully operational.

• 4.3 The system successfully receives a simulated alarm from a remote station and correctly displays it at the main dispatch center.

• 4.4 A dispatcher successfully initiates and transmits a simulated dispatch alert to both

Written acceptance will be documented by the Government POC signing the contractor’s Final Service & PMI Report on-site.

5.0 SUPPLEMENTAL INFORMATION

5.1 The following personnel are representatives for this project:

• TBD upon contract award

5.2 Base Notification - The Contractor shall contact one of the representatives identified above no later than 72 hours before starting site operations so base access can be obtained.

5.3 Site Visit - The contractor shall become thoroughly familiar with all details of the work to be performed. The contractor will advise the contracting officer of any discrepancies before performing any work.

5.4 Protection of Government Property and Personnel - The contractor shall protect Government and non-Government property and personnel on-base from inconvenience, damage, or injury of any nature.

5.5 The contractor shall accomplish the work in accordance with applicable Base Safety and Fire Prevention regulations, Air Force regulations, and such other measures as deemed applicable.

5.6 Damages of any nature caused by this work shall be repaired or damaged property replaced at no expense to the Government.

5.7 If the contractor does not satisfactorily repair or replace the damaged property, the Government reserves the right to make the necessary corrections.

5.8 The contractor shall reimburse the Government for consequential damages and for all materials and labor used for corrections.

5.9 The contractor is responsible for the storage and safekeeping of all material to be used in the completion of work.

5.10 The contractor shall keep the work area clean of all debris. The contractor shall keep storage areas clean and orderly. The contractor shall dispose of all wastes and not allow them to accumulate.

5.11 The contractor shall comply with base regulations regarding Hazardous Materials (HAZMAT) and ensure procedures meet all applicable policies, publications, and protocols in this contract. Provide Bio-environmental engineer service with a Safety Data Sheet (SDS) on all first-time purchase of hazardous items obtained through local sources of supply and obtain approval prior to purchase.

5.12 The Government will provide emergency medical treatment and emergency patient transportation service for contractor personnel who are injured or become critically ill while at Eielson AFB. Treated personnel will be responsible for reimbursing the government for the cost of medical treatment and transportation at the current inpatient or outpatient treatment rate.

5.13 The contractor shall ensure each employee obtains pass and identification items as applicable for contractor personnel and contractor-owned vehicles. The contractor will maintain a current list of employees.

5.14 The list will include employee names along with information required in the REAL ID.

(REAL ID compliance information website: https://www.dhs.gov/real-id enforcement brief.)

This list is required to be provided to the contracting officer, and the servicing security forces organization, to include updated copies for any changes during the duration of the contract.