Model_Contract_-_Document_Imaging_Products_and_Software_Maintenance_-_IFB_COPY.pdf

This document is a model contract between the County of Orange Sheriff-Coroner and an unnamed contractor for Document Imaging Products and Software Maintenance. The contract covers maintenance for two Panasonic Scanners and two ChronoScan Professional Client Software Licenses for a three-year term. Specifically, the contractor will provide maintenance for two Panasonic KV-S5076H scanners (with serial numbers G2977VF1013 and G2977VF1108), including a three-year Advance Replacement Warranty. The scope of work includes setting up job scans, organizing scanned images into different background groups, maintaining customized scanning software, and ensuring scanned images are converted to TIFF format and stored in the Orange County Sheriff-Coroner Department's AX System.

The contract is structured as a firm fixed-fee arrangement, with costs broken down into software licenses, maintenance, and professional services. While specific dollar amounts are to be determined (TBD), the contract allows for 16 hours of SANDS Professional Services billable in 15-minute increments. The pricing includes provisions that no price increases will be considered during the first term of the contract, with a minimum 30-day advance notice required for any subsequent price adjustments. The contractor will be responsible for all communication-related expenses and must provide technical support from 8 AM to 5 PM Pacific Standard Time, Monday through Friday, with a two-hour response time for technical support calls.