MOD Network Couse Desc.pdf

Leadership Development Offerings

Table of Contents:

Organizational Development

Individual and Team Coaching

Individual Leadership Assessments

Workshop Descriptions

● Individual Skills

● Leading People

● Leading Teams

● Driving Results

● Driving Change

● Technical Training

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Organizational Development

Organizational Assessment

● Design and implement anonymous employee culture survey to gauge current state

● Information gathering employee focus groups to gain context around the assessment data

● Analysis of data and observations and draft report of findings and recommendations

● Meeting to present findings to key staff

Organizational Consulting

● Time to speak with consultants regarding an organizational development challenges your team may be facing, examples could include :

○ Strategic Planning

○ Leadership Development

○ Team Effectiveness

○ Succession Planning

○ Business Continuity

○ Organizational Structure

Mediation

A typical mediation engagement includes:

● TTI TriMetrix HD Assessment for each participant

● Initial individual debrief and discovery coaching session for each participant

● Half-day mediation session to include all participants

● Two 1-hour sustainment sessions

Customization/Curriculum Development

● Fully customized curriculum is available for leadership and team development, retreats, process improvement, and project management.

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Individual and Team Coaching Engagements

A typical individual coaching engagement includes:

● An individual assessment to uncover a person’s “how” and “why” by analyzing natural and adapted behavioral factors and the things that drive the person to action every day.

● A 2-hour debrief session to review the assessment results and kick-off the individual coaching process and design an action plan for integrating learning and development areas.

● 6-12 months of bi-weekly 1-hour individual coaching to uncover challenges, discuss areas for improvement, and identify strategies for addressing. These also serve as an opportunity to discuss how their immediate teams are progressing towards their development and how the senior leader can best hold them accountable along the way.

● 3 meetings with the individuals’ supervisor at the beginning, middle, and end of the coaching series to assess the coachees needs, progress, and areas of opportunity

A typical team coaching engagement includes:

● Individual assessments for all participants to uncover a person’s “how” and “why” by analyzing natural and adapted behavioral factors and the things that drive the person to action every day.

● Individual 2-hour debrief sessions for each participant to review the assessment results and kick-off the individual coaching process and design an action plan for integrating learning and development areas.

● 3-4 hour team session to review the team report and set goals for the engagement.

● 6 months of bi-weekly 1-hour individual coaching to uncover challenges, discuss areas for improvement, and identify strategies for addressing.

● Monthly 1.5 hour team coaching for the group over 6 months

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Individual Leadership Development Assessments

360° and 180° Assessments ❉ Emotional and Social Competence Inventory (360°) measures an individual's demonstration of 12 key competencies associated with emotional and social intelligence domains of self awareness, self regulation, social awareness, and social regulation.

❉ Leadership Practices Inventory (360° and 180°) measures an individual’s behaviors around 5 practices of leadership (Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, and Encourage the Heart).

Self Assessments ❉ Acumen Capacity Index Assessment measures both how people interact with the world and, on a more personal level, how they view their value in the world.

❉ Emotional Quotient (EQ) Assessment measures the individual’s ability to sense, understand, and apply their emotions and the emotions of others.

❉ DISC Assessment measures an individual's preferences along four dimensions of behavior: responding to problems and challenges, influencing others to your point of view, reacting to the pace of the environment, and operating in rules and procedures set by others.

❉ DNA Assessment measures an individual's development of 25 professional skills or competencies.

❉ Driving Forces Assessment measures why an individual does what they do by defining and identifying their motivation.

❉ Leadership Practices Inventory assesses an individual’s behaviors around 5 practices of leadership (Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, and Encourage the Heart).

❉ Stress Quotient measures 7 factors contributing to an individual's work stress:

Demand, Effort/Reward, Control, Organizational change, Management, Social support, and Job security.

❉ Talent Insights Assessment (DISC/Driving Forces) is a dual-science assessment that measures the combination of behavioral preferences (DISC) and motivators for why we work (Driving Forces).

❉ The Prioritized Leader measures an individual's clarity and relative strength within 5 business priorities: Purpose, People, Pace, Perception, and Profit.

❉ TriMetrix DNA Assessment is a tri-science report that measures the combination of behavioral preferences (DISC), motivations (Driving Forces), and competencies/professional skills (DNA).

❉ TriMetrix EQ Assessment is a tri-science report that measures the combination behavioral preferences (DISC), motivators (Driving Forces) and Emotional Quotient

(EQ).

❉ TriMetrix HD Assessment is a quad-science report that measures the combination of behavioral preferences (DISC), motivators (Driving Forces), competencies/personal skills (DNA), and clarity on how you're filtering and viewing information internally and externally (ACI).

❉ Thomas Kilmann Inventory (TKI) measures the participant’s conflict-handling behavior and about five conflict-handling modes depending on the key attributes of the situation.

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Workshop Descriptions

Workshop Categories:

Individual Skills Leading People Leading Teams Driving Results Driving Change Technical Training

All training is facilitated in half or full day workshops as described below. Training can be completed online or on-site. Fully customized leadership development series including individual assessment and team reports are available.

● Half-Day Team or Leadership Workshop (2-4 hours)

● Full Day Team or Leadership Workshop (6-7 hours)

Individual Skills

Let's Be Clear: Effective Communication Strategies

● Learn to interpret meaning and challenge assumptions in communication.

● Discuss shared language and how that builds understanding within organizations.

● Assess individual communication styles and preferences and reflect on strengths and opportunities for each communication style.

● Identify methods to remove barriers to communication to ensure clarity.

Providing Exceptional Customer Service

● Review the importance of providing exceptional customer service

● Understand how to actively listen and empathize with customers needs

● Discuss methods for working in demanding and difficult situations

● Learn how to balance customers needs with realistic expectations

Mastering Negotiation by Understanding Power and Influence

● Identify and understand the power positions and relationships

● Recognize common barriers in negotiation and how to address them

● Use decision making matrix to plan and apply a negotiation strategy

● Learn the best position to maximize value for all parties in a negotiation

● Discuss how to balance the interests of parties in complex negotiations

Harnessing the Power of Focus

● Identify the common barriers to focus in your personal and professional life

● Discuss the intersections between focus, productivity, and time management

● Review the impact of interruptions, distractions, and clutter on your workflow

● Learn strategies for utilizing a focus-oriented mindset for tasks and projects

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Dealing with Difficult People

● Identify the common behaviors of difficult people

● Learn strategies for working with difficult behaviors

● Explore techniques to handle a range of emotions from hostility, anger, and conflict

● Create a plan to manage behaviors using a decision-making matrix

● Learn how to keep yourself safe in escalating situations

● Understand how to self-monitor and maintain awareness in escalating situations

De-Escalating and Defusing Difficult Individuals and Situations

● Identify and respond to escalating behaviors from individuals

● Assess individuals and situations to understand how power dynamics are changing

● Discuss verbal intervention strategies, how to utilize rational detachment, and navigating a decision-making matrix for situational interventions

● Learn how to keep yourself safe in escalating situations

● Understand how to self-monitor and maintain awareness in escalating situations

Managing Conflict Effectively

● Define and assess conflict in various settings

● Explore positive and destructive impacts of conflict in the workplace

● Examine various conflict management styles and how to make best use of them

● Navigating conflict and tips for planning future conversations

Enough! Using Mediation Strategies for Conflict Resolution

● Introduction of mediation and participatory processes to improve conflict management skills

● Review mediation styles and appropriate uses to improve team relationships

● Understand conflict management theory to improve effectiveness

● Explore and practice skills through case-based scenarios

Listen Up! Active Listening for Enhanced Communication

● Learn to interpret meaning and challenge assumptions in communication.

● Discuss shared language and how that builds understanding within organizations.

● Assess individual communication styles and preferences and reflect on strengths and opportunities for each communication style.

● Identify methods to remove barriers to communication to ensure clarity.

Keeping Your Cool: Realizing Success under Stress

● Recognize situations where stress may compromise outcomes

● Learn how to recalibrate and adjust strategies

● Learn how to prioritize and manage time in critical moments

● Assess strengths within teams and utilize delegation

● Understand debrief and review techniques

Cultural Competence for an Inclusive Organization

● Identify personal and professional cultural values

● Describe issues around dominant culture values, beliefs and practices

● Recognize factors impacting successful intercultural communication

● Understand the impact of sociological influences on cultural interactions

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Leading People

Help Me Help You! Identifying and Responding in Difficult Conversations Part 1: Understanding and Managing Ourselves

● Explore how to increase our self awareness of the emotions present

● Recognize our own emotional cues in escalating situations

● Identify strategies for controlling our own emotions more consistently

Part 2: Understanding and Managing Others

● Discuss the benefits of leading with empathy

● Learn how to assess and manage conversational engagement

● Review methods for influencing and managing conversations with escalated individuals

Speak Up! Utilizing Assertiveness to Articulate Expectations

● Learn attributes of assertive communication and non-assertive behavior

● Gain awareness of your behaviors and habits in addressing difficult behavior

● Understand how to navigate relationships within the organization from direct-reports to leaders and external vendors

● Explore opportunities for integrating expectation setting through assertiveness

From Peer to Boss: Managing the Transition and Establishing Success

● Identify the most common challenges in transitioning into management

● Discuss strategies for building trust amongst team members

● Learn how to establish clear boundaries and expectations

● Understand how to adapt your communication and relational styles

● Review techniques for an effective transition from team member to team leader

Before and After: Leadership Through a Pandemic

● Identify and review the intersection between leadership and management

● Discuss complexities of being a leader during times of uncertainty

● Review factors that matter to your team during a time of crisis

● Learn the characteristics that are most influential in leading to the future

Situational Leadership and Coaching Others

● Identify team priorities, tasks, and communication expectations

● Explore how to match your leadership style to the specific individual and task

● Discuss how change may impact the teams circumstances and performance needs

● Learn strategies to build trust through effective communication

Using Feedback for Growth and Development

● Review techniques for providing effective feedback through various coaching styles

● Evaluate a framework to show how to challenging directly and caring personally

● Learn strategies for responding to defensive or resistive mindsets on feedback

● Discuss complex feedback scenarios and learn best practices for addressing performance issues

Managing Remotely: Effective Strategies for Leaders

● Review the common challenges of remote work

● Identify best practices for remote work setup and structure

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● Discuss how emotional intelligence plays a part in remote management

● Learn techniques for supporting remote employees

● Develop tools for measuring and recognizing performance and productivity

Emotional Intelligence: What Sets Exceptional Leaders Apart

● Identify and review the intersection between leadership and management

● Understand emotional intelligence and how it compares to intelligence

● Learn the core areas of emotional intelligence and how they interact with each other

● Identify the skills needed for emotional intelligence and strategies to improve

This training can incorporate 360°, self, or quick emotional intelligence assessments. Depending on the level of assessment, team or individual debriefs can be provided as well as ongoing coaching for continued development.

Motivating Employees to Results

● Identify the external and internal elements that affect performance

● Understand how motivational theories can be applied in a workplace setting

● Learn strategies for creating a motivation oriented environment

● Review how to develop opportunities for your team to achieve results

Becoming an Effective Leader

● Identify and review the intersection between leadership and management

● Discuss complexities of being a leader during times of uncertainty

● Explore Maxwell's 5 Levels of Leadership: Position, Permission, Production, People

Development, and Pinnacle

● Take a deep dives into competencies and learn how to apply it with your team

Establishing a Mentoring Relationship for Mentors

● Define mentoring, mentors, mentees, and the roles and responsibilities.

● Develop skills for an effective mentoring relationship including building trust, active listening, communication, motivational interviewing, and growth mindset.

● Learn how to manage mentoring conversations as a mentor for maximum impact.

● Identify strategies for keeping the mentoring relationship on track with action planning and SMART goals.

Establishing a Mentoring Relationship for Mentees

● Define mentoring, mentors, mentees, and the roles and responsibilities.

● Develop skills for an effective mentoring relationship including building trust, active listening, communication, motivational interviewing, and growth mindset.

● Identify strategies for keeping the mentoring relationship on track with action planning and SMART goals.

Giving and Receiving Feedback with Meaningful Performance Management

● Learn best practices to give feedback to everyone, teams, supervisors, average and underperformers and defensive individuals

● Assess and identify how to react, reflect and respond to feedback you’ve received

● Reflect on feedback given, take credit for mistakes and successes and focus on a growth mindset

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Discover Your Strengths:Clifton Strengths

● Introduction and overview of CliftonStrengths

● Review the results and identify unique talents

● Identify individual and team barriers and how to support others by utilizing strengths

● Identify elements to create a positive path forward

Relationship Strategies: Living by the Platinum Rule

● Learn about behavioral styles (Dove, Owl, Peacock, and Eagle)

● Understand the continuum of relationship patterns and communication preferences

● Consider how to adapt and work with the styles of others

● Improve communication and relationships by understanding behavioral styles

This training incorporates the DOPE/Bird Personality Assessment which is a very simple version of the DISC. Participants will be able to learn about their preferences and through the group conversation, plot their team responses.

Influence without Authority: Achieving Effective Project Management

● Learn the project lifecycle, risks, and triple constraints

● Define the project goals, stakeholders, milestones, and expectations

● Plan the project path, timeline, critical steps, and staffing needs

● Execute the project tasks, communications, and adjustments

● Close the project out with acceptance and sign off

● Evaluate the project through feedback, debrief, and lessons learned

Beginning with the End in Mind: Results through Goal Setting and Process Mapping

● Assess common forms and reasons for procrastination

● Review backwards planning and project planning frameworks

● Identify challenges and opportunities in managing goals with others

● Learn to identify the critical path and where you need to build in extra time

Let’s Meet! Strategies for Effective Meeting Facilitation

● Learn the best formats for different meeting expectations.

● Identify the purpose, expected outcomes, and true cost of a meeting.

● Review best practices for planning and preparing for your meeting.

● Discuss techniques for effective meeting management.

Time Management: Useful Techniques for Getting More from Your Day

● Identify competing priorities and explore the benefits of time studies.

● Utilize the Time Management Matrix to segment tasks by importance and urgency.

● Creating a monthly/weekly/daily schedule that works.

● Addressing distractions, disruptions, and procrastination.

● Learn 15 techniques for more effective time management.

Reinventing Self: Using Intentional Change to Reimage your Best Self

● Learn the foundational elements of the Intentional Change Theory

● Review examples of how the model can be applied in a variety of scenarios

● Apply the model to your own scenario and gain feedback from others

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Leading Teams

Moving from Difficult to Dedicated: Engaging Challenging People, Teams, and Projects

● Define what being disengaged means to you and identify the signs it’s happening.

● Understand what drives disengagement and how to encourage re-engagement.

● Clarify your role in this situation to determine what standards you’ve already set.

● Review strategies for setting expectations and addressing issues when they arise.

No More Micromanagement! Building and Maintaining Trust through Delegation

● Understand the reasons and settings in which micromanagement is most common

● Learn how effective delegation can benefit both sides of the management equation

● Identify the appropriate situations to delegate tasks and projects

● Review methods for assessing individual contributions for delegation readiness

● Discuss how to delegate successfully for sustained success

Sparking Innovation and Creativity in Your Team

● Define expectations for innovation and creativity in your setting

● Learn how to establish a culture of innovation

● Identify language that supports opportunities for innovation and creativity

● Incorporate innovation and change into existing processes and workflows

Hindsight is 20/20: Lessons Learned from RemoteWork Implementations

● Understand the remote workforce landscape needs, wants, and opportunities

● Identify strategies for effective implementation to remote work

● Discuss considerations for businesses related to remote work changes in the future

Team Dynamics: Communicating and Understanding Unique Behaviors

● Identify potential barriers around establishing and maintaining an effective team

● Understand your behavioral preferences alongside those of your teams

● Improve communication between team members

● Learn how to reduce workplace conflicts by understanding

● Discuss strategies for motivating yourself and others around team engagement

This training incorporates the DISC and Driving Forces components of the TriMetrix EQ Assessment which can provide individual and team reports for review and comparison. As individuals complete the Talent Insights Assessment, the facilitator will be able to generate combined team reports for use during the session.

Building and Sustaining Highly Effective Teams

● Understand the eight dimensions of team effectiveness

● Identify potential barriers around establishing and maintaining an effective team

● Learn how to craft a team purpose that works for individuals and the collective

● Develop a team action plan with clear steps to action and measurement

● Discuss strategies for motivating yourself and others around team engagement

This training incorporates a team effectiveness assessment which will provide a team report(s) for review and comparison against the organization at large (if applicable). As individuals complete the assessment, the facilitator will be able to generate combined team results for discussion during the session.

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Building Trust and Accountability within Teams

● Learn how trust is developed and fostered within teams

● Review components of trust and accountability and how they impact workplaces

● Understand behaviors that influence trust and accountability

● Identify how leaders can strengthen trust and build a culture of accountability

Behavioral Based Interviewing for Effective Talent Acquisition

● Explore behavioral interviewing trends and best practices

● Identify stages of the interview processing and integrating behaviors into practice

● Design competencies that align with organizational values and requirements

● Learn methods for evaluating candidate responses against competencies

Driving Results

Minding the Gap: Moving from Strategic Planning to Execution

● Learn common challenges in traditional strategic plan initiatives.

● Review an implementation model for strategic plan projects.

● Discuss tools for recalibrating and realigning a project.

● Identify opportunities for internal capacity development around project management.

Strategic Planning with Appreciative Inquiry

● Review strategic planning best practices and formats

● Learn the Appreciative Inquiry model and how to apply it to the planning process

● Develop the framework for applying the Appreciative Inquiry model to your organization

Storytelling by the Numbers: Creating Meaningful Data Analyses and Visualizations

● Organization multiple data sources and formats

● Learn to categorize and group data to effectively analyze it

● Identify patterns, trends, and insights from your data while managing outliers

● Recognize opportunities for increasing data accuracy and impact

The Data Iceberg: What Lies Beneath

● Address common challenges and opportunities with operational outcomes

● Identify best practices in data definition and requirements gathering

● Learn a framework for determining effective measures for organizational change

Data Analytics and Data Based Decision Making

● Identify how data analytics and metrics impact business operations

● Review the concepts of data analytics

● Discuss how to utilize data based decision making

● Learn how asking the right questions about data impacts the effectiveness

Feeling Stuck? Leverage Your Community to Get Going!

● Learn common barriers to project initiation and completion,

● Review and participate in idea generation activity

● Identify opportunities for application from refined ideas.

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What Now? Moving from Idea to Action!

● Review common challenges and opportunities project planning

● Learn the process mapping model for action planning

● Apply process mapping to develop your specific project process map.

Documentation as a Pathway to Process Improvement

● Review the importance of documentation and preserving critical information

● Understand the management process PDCA cycle (Plan, Do, Check, and Act)

● Discuss ways to incorporate feedback and the benefits of evaluating operations

● Explore methods for integration of documentation strategies into ongoing practice

Time Management for Managers: Useful Techniques for Getting More from Your Day

● Identify competing priorities and exploring the benefits of time studies

● Utilize the Time Management Matrix to segment tasks by importance and urgency

● Map out your managerial schedule alongside individual expectations

● Create a monthly/weekly/daily schedule that works

● Address distractions, disruptions, and procrastination

● Achieve a balance between delegation, management, and monitoring

Driving Change

Creating a Culture of Respect

● Assess how we demonstrate respect individually and organizationally

● Define and discuss the elements of a culture of respect

● Review the cost of incivility and the impact of a culture of dis-respect

● Identify the differences between respect, boundaries, and bullying

● Learn strategies for holding ourselves and others accountable

Exploring Communication and Creating a Culture of Respect

● Define and discuss the elements of a culture of respect and how we demonstrate respect individually and organizationally.

● Learn to interpret meaning and challenge assumptions in communication.

● Identify methods to remove barriers to communication to ensure clarity.

● Review components of trust and accountability and how they impact workplaces

Using ADKAR for Managing and Sustaining Change

● Articulate the compelling rationale and ‘why’ for your organizational change.

● Determine the key roles and responsibilities in any change initiative.

● Assess your organization’s readiness and strategies for assessing barriers to change.

● Learn the ADKAR change management model (Awareness, Desire, Knowledge, Ability, and Reinforcement) and step by step outline of an example initiative.

● Identity and address common obstacles to managing and sustaining change.

Who Moved My Cheese?

● ReviewWho Moved My Cheese? and insights for adapting to change management

● Identify best practices for remote work setup and structure

● Discuss how trust, transparency, and teamwork influence remote management

● Learn techniques for supporting, measuring, recognizing employee performance

● Explore case studies on how to integrate a change management mindset

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Need a Change? Methods for Managing and Sustaining Change

● Articulate the compelling rational and ‘why’ for your organizational change.

● Determine the key roles and responsibilities in any change initiative.

● Assess your organization’s readiness and strategies for assessing barriers to change.

● Learn a change management model and step by step outline of an example initiative.

● Identity and address common obstacles to managing and sustaining change.

Why Change Fails and How to Ensure Your Next One Succeeds

● Discuss common reasons for organizational change failure

● Assess current status of your organizational change initiatives

● Identity and address common obstacles to managing and sustaining change.

● Articulate the compelling rational and ‘why’ for your organizational change.

Technical Training

Excel - Beginner

● Create workbook and worksheets

● Enter data, save, and print spreadsheet

● Use formulas and basic functions (SUM, AVG, MIN, MAX)

● Format spreadsheets and manipulate columns and rows

● Add headers, footers, and use page setup options

● Inserting graphics and other objects

Excel - Intermediate

● Link workbooks and worksheets

● Sort and filter range data

● Use conditional formatting

● Outline subtotals and groups

● Create charts and graphs

● Utilize PivotTables and PivotCharts

Excel - Advanced

● Use formulas and advanced functions (SUMIF, COUNTIF, AVERAGEIF, COUNTA)

● Separate and manipulate data with delimiters

● Design dropdowns for consistent entry

● Utilize VLookup for cross-referencing workbooks

● Learn options for worksheet and workbook protection

● Create macros for repetitive tasks

Outlook - Beginner

● Work with messages efficiently

● Use the basic calendar elements

● Create folders and organize emails

● Setup and modify signature(s)

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Outlook - Intermediate

● Organize contact information

● View and adjust grouping of emails

● Design quick steps for increased productivity

● Use voting features for email surveying

Outlook - Advanced

● Use tasks and notes for project management

● Create quick parts for consistent communication

● Work with multiple email accounts

● Set up rules for message organization

Word - Beginner

● Create documents

● Understand the ribbon and file tab

● Utilize basic formatting

● Edit and finalize documents

Word - Intermediate

● Use advanced formatting

● Create and work with tables and images

● Learn how to review and adjust the page layout

● Manage long documents and create bookmarks

Word - Advanced

● Learn collaboration tools for working with others

● Compare and combine documents

● Use mail merge to prepare mailings

● Add password protection to prevent edits

Microsoft Forms

● Create a survey, quiz, or poll and see results as they are entered

● Invite others to respond to your form using the browser or mobile device

● Use embedded analytics to view responses

● Export data to Excel for additional editing

Microsoft OneNote

● Type information in your notebook or insert from other apps and webpages

● Take handwritten notes or draw your ideas

● Use highlighting or tags for follow-up

● Share notebooks to collaborate with others

Microsoft Powerpoint

● Create new presentations or from a template

● Add text, images, art, and videos

● Add transitions, animations, and motion

● Share and work with others

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Microsoft Sharepoint

● Create and upload files and folders

● Share and copy locations of files and folders

● Navigate files and folders and view version history

● Review details pane and sharing status of files and folders

Microsoft Teams

● Find a team, channel, conversation, or contact

● Start a conversation, meeting, video, or audio call

● Search, share, and collaborate on files

● Customize your view with the Activity feed, channel tabs and personal applications

Microsoft OneDrive

● Learn about cloud storage and review the features of OneDrive

● Explore how to upload, organize, and share files

● Setting permissions and collaborating on documents

● Understand version history and restoring previous files

Zoom, GoToMeeting, or Webex

● Creating, scheduling, and configuring meeting settings

● Joining and navigating meetings including audio, video, and chat features

● Sharing screens, presenting slides, polls and surveys, and using breakout rooms

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