Aspire Talent Group Course Desc.pdf

Workshops & Service Offerings

Aspire Talent Group Workshops and Service Offerings

Aspire Talent Group Workshops featuring Center for Creative Leadership Proprietary Content

Boundary Spanning Leadership: Turning Boundaries into Frontiers

When working across multiple groups, teams, or units, differences in operating styles and cultures can sometimes seem insurmountable. The boundaries between groups can create barriers and silos that result in limits, constraints, and conflict that hamper productivity and cross-functional team effectiveness. Nonetheless, where group boundaries collide and intersect, there is potential for diverse ways of working and new forms of collaboration.

Boundaries can reveal new frontiers for solving pressing problems, driving innovation, and leading breakthrough change.

This 4-hour instructor-led workshop (which can be delivered onsite or online) explores the concepts of boundaries and techniques to lead across them in a way that delivers results. It is ideal for organizations tasked with building practical leadership skills within teams or across the organization as well as Functional Unit Leaders, Team Leaders, or Project Leaders who want to improve the performance of their teams by creating a culture of effective feedback.

By participating in this workshop, participants will be able to:

• Explain why Boundary Spanning is important for successful leaders

• Define Boundary Spanning Leadership (BSL)

• Understand the five different boundaries and what they look like within their organization

• Recognize and use the three strategies involved with spanning boundaries

• Utilize the six tactics for spanning boundaries within their organization

• Access and implement different BSL tools to enable the tactics to be successful

Creating Accountability: Taking Ownership of Your Responsibility

Organizations spend a great deal of energy measuring engagement and fostering empowerment to develop a culture of accountability. These efforts are all designed to develop people so they can make sound decisions and be willing to stand behind those decisions.

Organizations want people to take ownership of projects, processes, and problems that cut across lines of position and formal responsibility. In short, they are asking for higher levels of personal accountability from their employees. But accountability is often difficult to define for organizations and even more difficult to articulate to those being developed within a talent pipeline.

This 4-hour instructor-led workshop (which can be delivered onsite or online) explores what it means to be fully accountable for processes or results, as well as defines components of the

Accountability Culture Model (ACM) and how to apply it in the learner’s own work context. It is ideal for organizations tasked with building practical leadership skills within teams or across the organization as well as Functional Unit Leaders, Team Leaders, or Project Leaders who want to improve the performance of their teams by helping them take ownership of their accountability.

By participating in this workshop, participants will be able to:

• Assess the effectiveness of their mindset, attitude, and skills regarding accountability

• Use Accountability tools to distinguish how the tasks they are accountable for are prioritized to meet group, team, or department goals

• Increase personal accountability for obligations and the people accountable to them by applying the principles of the Accountability Culture Model (ACM)

Delegating Effectively

Typically, leaders are neither able nor expected to do everything themselves. The consequences of trying to do so can be dire. That is why the ability to delegate effectively is an essential leadership skill. Delegation starts with creating an environment based on trust and establishing a rapport with colleagues to better align tasks accomplished with their competence and interest. Delegation is not merely allocating task assignments; rather, it involves giving someone the authority to do something that is usually part of the leader’s job.

This 4-hour instructor-led workshop (which can be delivered onsite or online) examines the concept and obstacles to effective delegation and how to delegate more effectively using a delegation cycle that aligns a leader’s delegation preferences, their people’s preferences and capabilities, and the tasks to be done. It is ideal for organizations who aim to strengthen delegation across their organization as well as Functional Unit Leaders, Team Leaders, or

Project Leaders who want to improve performance by helping their team improve delegation, an essential leadership skill.

By participating in this workshop, participants will be able to:

• Apply the four stages of the Delegation Cycle when delegating initiatives to individuals and teams

• Use the Performance Grid to determine what to assign and to whom

• Have more discretionary time to get things done

Direction, Alignment, Commitment: Achieving Better Results Through Leadership

Backed by over 20 years of field research on leadership and leader development, CCL (Center for Creative Leadership) identified the three key ingredients to enable individuals to work together to produce collective results: shared direction, alignment of work, and commitment to the collective. This outcome-focused perspective on the essential elements of leadership has been a foundational part of CCL’s leadership development practice and is used to help over

35,000 leaders from more than 3,000 companies annually to improve leadership impact in their organizations.

This 4-hour instructor-led workshop (which can be delivered onsite or online) explores CCL’s simple but proven framework that defines what it means to achieve successful leadership, based on CCL’s field research on leadership, leadership development, and organizational leadership. It is ideal for organizations who aim to strengthen their leadership Direction, Alignment, and Commitment across their organization as well as Functional Unit Leaders, Team

Leaders, or Project Leaders who want to improve results by building leadership skills that foster

Direction, Alignment and Commitment.

By participating in this workshop, participants will be able to:

• Better understand leadership as a social process

• Apply an effective approach to enhance leadership outcomes – Direction, Alignment, Commitment

• Assess how well leadership is happening in their group

• Identify actions they can take to improve leadership outcomes

• Create an action plan for improving leadership effectiveness in a specific group

Feedback That Works

Without feedback, there can be no development. Feedback creates commitment, reinforces positive behavior, and strongly influences change, allowing people to move away from unacceptable or ineffective behavior. Unfortunately, many employees work without the benefit of feedback, and many managers feel awkward and uncomfortable providing it all, much less well. The good news is that feedback is a skill and can be learned.

This 4-hour instructor-led workshop (which can be delivered onsite or online) explores the critical importance of giving and receiving feedback for development and explores CCL’s

Situation-Behavior-Impact model while providing hands-on practice with the model and addressing common mistakes that occur when delivering feedback. It is ideal for organizations tasked with building practical leadership skills within teams or across the organization as well as

Functional Unit Leaders, Team Leaders or Project Leaders who want to improve the performance of their teams by creating a culture of effective feedback.

By participating in this workshop, participants will be able to:

• Understand the need for providing feedback in the workplace

• Learn CCL’s Situation-Behavior-Impact (SBI) model of giving effective feedback

• Practice delivering and receiving feedback

• Review common mistakes in delivering feedback

• Create a plan of action for more effectively delivering feedback to others

Influence: The Business of Getting Things Done

When working on teams or cross functional projects, influence is a key skill needed to achieve objectives and drive productivity. This 4-hour instructor-led workshop (which can be delivered onsite or online) dives deep into the concept of influence and builds influence skills based on where each learner is at. It is ideal for organizations tasked with building practical leadership skills within teams or across the organization as well as Functional Unit Leaders, Team Leaders, or Project Leaders who want to improve the performance of their teams by creating a culture of productivity.

By participating in this workshop, participants will be able to:

• Understand why influence is important

• Articulate their personal influence strengths and developmental opportunities

• Appreciate components of effective influence

• Be aware of diverse sources of need and motivation

• Apply influence concepts to a real-life situation

Leading People Through Change

To become truly a capable change leader, you need to be effective in both change management and change leadership. Unfortunately, many employees suffer because leaders fail to understand the stages employees go through during a change. Understanding these stages leads to faster and more effective change efforts. Focusing on communication, collaboration, and commitment helps ensure all stakeholders- including your team, your peers, your boss, and your organization are aligned with your change efforts. The combination of effective communication, reinforced with open collaboration with others, and coupled with commitment to the needed change will yield results that matter for you, your team, and your organization.

This 4-hour instructor-led workshop (which can be delivered onsite or online) provides all levels of managers with the knowledge, skills, techniques, and tools to effectively lead and focus change efforts. It is ideal for organizations tasked with building change resilience though increasing leadership skills within teams or across the organization. It is also recommended for

Functional Unit Leaders, Team Leaders, or Project Leaders tasked with improving their transition through change and leveraging the 3 Cs of change – Communication, Collaboration and Commitment.

By participating in this workshop, participants will be able to:

• Drive progress on a real change they are currently leading

• Explore and manage their own change preferences

• Understand and recognize the process of change and transition

• Leverage the power of CCL’s 3 Cs of change – Communication, Collaboration and

Commitment

• Identify and collaborate with stakeholders during change

• Apply key lessons to any organizational change challenge

Learning Agility: Unlock the Lessons of Experience

CCL research has proven the conventional wisdom of “experience is the best teacher” is indeed true. We derive significantly more value in what we learn from our own experiences than what we learn through others (bosses, colleagues, coaches, etc.) or formal learning. Academic researchers and organizational practitioners now recognize that a deliberate focus on learning from experience is one of the most valuable approaches to developing leadership skills that drive long-term career success.

This 4-hour instructor-led workshop (which can be delivered onsite or online) defines the concept of Learning Agility and its importance for developing leadership skills as well as provides significant opportunities for learner self-reflection and growth based on their own lived experiences. It is ideal for organizations who aim to strengthen leadership skills across their organization as well as Functional Unit Leaders, Team Leaders or Project Leaders tasked with improving performance by helping their team improve learning agility, an essential leadership skill.

By participating in this workshop, participants will be able to:

• Understand the role experience plays in becoming an effective leader

• Identify your learning orientation to determine what attributes you need to attain to either develop or heighten your learning agility.

• Recognize the benefits of being an agile learner.

• Leverage the four components of Learning Agility to make the most of experiences

• Learn more about the skill of Learning Agility and how to apply it to developmental goals

• Gain insight into approaches to developing Learning Agility

• Become more Learning Agile

Listen to Understand

Being a good listener is vital to any professional’s ongoing success. Merely believing you listen well does not inherently make you an effective listener. High achievers know how to develop trust and relationships with others using the power of listening. Listening to understand is difficult for some because of the emotional interactions they may encounter. However successful people can be empathetic and know “how to talk less and listen more.” Fortunately, listening to understand is a skill that can be learned, and once learned, unlocks the potential for greater influence, job performance, and professional impact.

This 4-hour instructor-led workshop (which can be delivered onsite or online) explores listening as a skill and how to develop that skill to increase understanding, avoid miscommunications and misunderstandings which can lead to conflict, and develop deeper trust and relationships with others. It is ideal for organizations who aim to strengthen leadership skills across their organization as well as Functional Unit Leaders, Team Leaders, or Project Leaders who want to improve performance by helping their team improve trust and relationships through active listening.

By participating in this workshop, participants will be able to:

• Define approaches to developing listening skill

• Understand the barriers to listening and how to adapt your behaviors to circumvent them

• Know specifically what to do or to avoid doing to be a better listener

• Avoid misunderstandings and wasted time

• Use your superpower of Listening to Understand to resolve conflicts

Step Up to Conflict

As a manager, you want to do everything you can to improve the results in your area of responsibility. You are held accountable for results and where unaddressed conflict exists;

chances are your results are not optimal. In organizations, friction will arise between individuals. This may have numerous causes and can be used in a positive way. Negative tensions between individuals must be focused on and defused to find productive solutions to problems. This is especially critical when conflict arises between people at distinct levels in the organization, such as when you are having a conflict with your boss, colleagues, or direct reports. These tensions are not easy to handle. Conflict can generate discomfort, anger, and ineffective behavior. Feelings such as fear and resentment can rise to the surface.

CCL has a proven methodology for development using assessment, challenge, and support. To resolve difficult conflicts, managers must be mindful of the role they play in effectively managing conflict. To accomplish this, managers must examine three key issues that can cause such clashes and influence their outcome.

1. Assess the emotional “hot buttons” that trigger ineffective behaviors and make conflict difficult to manage.

2. Examine their personal values and how those might conflict with what their peers find important.

3. Finally, explore more effective ways of managing conflict which will result in a more productive outcome.

Paying attention to these three key issues enables managers to build effective relationships that will survive inevitable conflicts and bolster their ability to achieve organizational goals.

This 4-hour instructor-led workshop (which can be delivered onsite or online) provides participants with the knowledge and skills required to successfully understand and step up to conflict with their boss, peers, and direct reports. We know that managers who learn early in their careers how to effectively handle both positive and negative conflict have more opportunity for advancement and personal recognition and respect misunderstandings which can lead to conflict and develop deeper trust and relationships with others. It is ideal for organizations who aim to build practical leadership skills within teams or across their organization as well as Functional Unit Leaders, Team Leaders, or Project Leaders tasked with improving performance of their teams by creating a culture of effective feedback.

By participating in this workshop, participants will be able to:

• Recognize and understand their own conflict “triggers”

• Understand how different values may contribute to conflict

• Practice active and passive positive responses to conflict in the workplace

• Apply the strategies to a workplace conflict situation

Talent Conversations: Engage, Empower, Achieve

An important attribute for talent conversations is the ability to engage in relationships with others. Yet leaders in organizations tend to focus narrowly on talent conversations to the extent to which their employees are engaged in their work. Current conversations about development tend to be linear, top-down conversations, with questions such as “how engaged are your people in their work?” This top-down and task-focused approach is inadequate, given that talent conversations are not one-sided. Both leaders and employees need to be equally engaged. In this workshop, we present and discuss tools and skills to structure and deliver effective talent conversations

This 4-hour instructor-led workshop (which can be delivered onsite or online) provides participants with the knowledge and skills required to positively impact the development of organizational talent by developing their skills in conducting better talent conversations. It is ideal for organizations who aim to strengthen the effectiveness of talent conversations across their organization as well as Functional Unit Leaders, Team Leaders, or Project Leaders who want to improve performance by increasing skills to better conduct talent conversations.

By participating in this workshop, participants will be able to:

• Follow the Assessment, Challenge, and Support (ACS) Model as a strategy to prepare to have a talent conversation

• Leverage the Attention, Belief, and Connection (ABC) Model to demonstrate behaviors necessary to effectively conduct talent conversations

• Discover your strengths and areas for opportunities in your coaching style

• Have better and more productive talent conversations that empowers talent to achieve peak performance and increases talent engagement

Aspire Talent Group Workshops

Accountability for Results: Creating a Culture of Ownership & Accountability on Your Team

Elevate your team's performance by unlocking the principles of accountability and ownership!

Explore the critical significance of accountability in the contemporary business landscape, discover strategies to cultivate a culture of responsibility for enhanced efficiency and effectiveness.

In this instructor-led program (available as an onsite program in half or full day durations, or virtually as one or two 60–90-minute sessions), learners explore how to create a culture of accountability and ownership in their teams to increase performance. It is ideal for organizations that want to increase team effectiveness and productivity, as well as any

Functional Unit Leaders, Team Leaders, or Project Leaders who want to improve performance by increasing proactive responsibility and accountability within their teams.

Learner Benefits:

• Understand why accountability and ownership are paramount in today's dynamic business environment, laying the foundation for improved team performance and organizational success.

• Explore strategies and techniques to instill a culture of accountability within a team, promoting proactive responsibility and ensuring tasks are carried out efficiently.

• Gain practical skills to address circumstances where accountability and ownership are lacking, fostering a constructive approach to problem-solving and promoting a sense of responsibility within the team.

Aspiring Leader Essentials

In today's dynamic workplace, aspiring leaders must cultivate a diverse skill set to prepare for their leadership journey. This workshop provides essential tools and strategies for building leadership skills, influencing without direct authority, and understanding the key attributes of effective leaders. Learn the importance of influence skills and leveraging them for career success, discover strategies for effective cross-functional collaboration, and master the art of building a network to become the CEO of your career.

In this instructor-led program (available as an onsite program in half or full day durations, or virtually as two 90-minute sessions), learners explore essential skills for aspiring leaders including self-awareness, effective collaboration, influence, and professional presence. It is ideal for organizations that want to promote practical aspiring leader development, as well as anyone who wants to take charge of their professional development and growth as a leader.

Learner Benefits:

• Gain insight into the importance of developing self-awareness and influence, discovering how to foster constructive workplace relationships in preparation for career advancement.

• Master effective strategies for collaborative work across organizational functions, contributing to the establishment of a culture grounded in teamwork and shared success.

• Acquire skills in communication and management presence to effectively lead teams, regardless of formal titles, and cultivate a leadership mindset for future career success.

Adult Learning: Understanding Learning Styles and Effective Training Techniques

This comprehensive workshop is designed to empower trainers and educators with the knowledge and skills to create impactful learning experiences. In today's diverse workplaces, understanding adult learning styles is critical for delivering training that resonates and drives tangible results. Participants in this workshop will gain insights into various learning preferences, instructional techniques, and engagement strategies, ensuring that their training sessions are not only informative but also tailored to meet the diverse needs of adult learners.

In this instructor-led program (available as an onsite program in half or full day durations, or virtually as one or two 60–90-minute sessions), learners gain insights into various adult learning styles and preferences and how to optimize instructional design to deliver impactful training experiences for diverse audiences. It is ideal for organizations that want to increase training impact and trainer capabilities, as well as leaders, managers, and individual contributors that need to train groups and teams that may be comprised of people with diverse learning styles.

At the end of this workshop, learners will be able to:

• Identify and Cater to Learning Styles: Gain the ability to recognize and adapt training content and delivery methods to different adult learning styles, enhancing overall engagement and comprehension.

• Create Interactive and Engaging Training Sessions: Develop skills in designing and delivering interactive training sessions that captivate learners, promoting active participation and knowledge retention.

• Effectively Use Multimedia and Technology: Learn how to leverage multimedia and technology effectively to enhance training materials and create dynamic, technology-enhanced learning experiences.

• Practice Various Assessment and Feedback Techniques: Acquire tools for assessing participant understanding and providing constructive feedback, ensuring continuous improvement in the training delivery process.

• Customize Training for Diverse Audiences: Understand how to customize training programs to meet the diverse needs of adult learners, fostering an inclusive and effective learning environment.

Big Brain Thinking: Unleashing Creativity & Innovation

In today's world, the rapid pace of technological change, complex global challenges, and dynamic business environments demand creative thinking to adapt and innovate during times of uncertainty. Learn powerful strategies to generate and harness creative thinking and foster an environment conducive to innovation and problem-solving.

In this instructor-led program (available as an onsite program in half or full day durations, or virtually as one or two 60–90-minute sessions), learners explore how to unlock creative thinking as a tool for increased innovation and problem-solving. It is ideal for organizations that want to increase individual and team effectiveness and innovation, as well as any individual that wants to unlock their creativity as a tool for innovation.

Learner Benefits:

• Discover and apply strategies that unlock creative thinking skills, enabling you to approach challenges with a fresh and innovative perspective.

• Understand the process of turning creative ideas into tangible innovations, fostering a culture of continuous improvement and forward-thinking.

• Learn to identify and overcome common barriers that impede creative thought, ensuring a more open and conducive environment for innovation to flourish.

Building a Game-Changing Workplace Culture

This transformative workshop is designed to empower organizations to cultivate a workplace culture that drives innovation, collaboration, and sustained success. A positive and inclusive workplace culture is a cornerstone of employee satisfaction, productivity, and organizational growth. This workshop equips participants with the knowledge and strategies needed to shape and sustain a dynamic culture that attracts top talent, fosters creativity, and propels the organization towards game-changing outcomes.

In this instructor-led program (available as an onsite program in half or full day durations, or virtually as one or two 60–90-minute sessions), learners explore the importance and impact of workplace culture as well as leading practices in creating and sustaining an inclusive, collaborative, and productive work environment. It is ideal for organizations that want to develop a culture of inclusion and collaboration and increase employee engagement, as well as leaders, managers, and individual contributors that are tasked with changing or improving existing workplace culture dynamics.

At the end of this workshop, learners will be able to:

• Understand the concept of workplace culture and its impact on organizational performance, employee engagement, and innovation.

• Develop strategies for creating an inclusive and diverse workplace culture that values and leverages the unique perspectives and talents of all team members.

• Understand the crucial role of leadership in shaping and reinforcing organizational culture and use leadership skills that promote a positive and impactful workplace environment.

• Use tools and techniques to foster a collaborative and innovative culture that encourages idea-sharing, experimentation, and continuous improvement.

• Assess and enhance employee engagement and satisfaction, creating a workplace culture where individuals feel valued, motivated, and committed to the organization's success.

Building Bridges: Navigating in a Multi-Generational Workforce

In today's diverse workplace, the ability to navigate and bridge the gaps in a multi-generational workforce is a crucial skill for fostering collaboration, increasing productivity, and creating a harmonious work environment. This workshop addresses the unique dynamics present in teams with varying age groups. Participants will gain valuable insights and practical strategies to enhance communication, foster understanding, and leverage the strengths of each generation.

Embrace the power of diversity within your team and propel your organization towards success with this transformative learning experience.

In this instructor-led program (available as an onsite program in half or full day durations, or virtually as one or two 60–90-minute sessions), learners gain insights into generational characteristics and preferences including work and communication styles. It is ideal for organizations that want to increase team cohesion and interpersonal relationships, as well as leaders, managers, and individual contributors that need to communicate with and influence teams that may be comprised of people from different generations.

At the end of this program learners will be able to:

• Understand the characteristics, values, and expectations of different generations in the workforce, fostering empathy and understanding.

• Communicate effectively by crafting messages that resonate with individuals from different age groups, ensuring clear and impactful messaging across the organization.

• Use strategies for creating an inclusive and collaborative team culture that values the strengths and perspectives of each generation.

• Resolve conflicts that may arise due to generational differences and foster a collaborative environment where diverse perspectives are leveraged for innovative solutions.

• Effectively lead and inspire teams with members from various generations, maximizing the collective potential for organizational success.

Building Trust & Influence: The Keys to Powerful & Positive Workplace Relationships

The ability to influence others across the organization is a hallmark of successful leaders. This program gives leaders techniques for building and sustaining trust and credibility to increase their influence with their peers, their teams, and those outside their chain of reporting relationships.

In this instructor-led program (available as an onsite program in half or full day durations, or virtually as one or two 60–90-minute sessions), learners gain insights and techniques on how to build professional credibility and impact by developing relationships and influence through building trust. It is ideal for organizations that want to increase team effectiveness and interpersonal relationships, as well as leaders and individual contributors that need to influence team and project members without direct authority.

In this program, learners will:

• Explore the role informal influence plays in organizations.

• Learn techniques for “managing up.”

• Discover how to successfully lead cross-functional teams, particularly in the lack of formal lines of authority.

• Develop strategies for acting with intent to build professional relationships based on authenticity, trust, and credibility.

CEO of Your Career: Driving Your Professional Development

Take control of your professional career journey by gaining valuable insights into recognizing both strengths and areas for additional growth and development. Pinpoint the necessary skills you will need to accelerate your career advancement and craft a strategic action plan to achieve your goals.

In this instructor-led program (available as an onsite program in half or full day durations, or virtually as one or two 60–90-minute sessions), learners develop deeper self-awareness of both personal strengths and areas for growth and development and develop a personalized action plan for skill and professional development. It is ideal for organizations that want to foster a culture of professional growth and development, as well as anyone who wants to take control of their personal and professional development to drive career opportunities.

Learner Benefits:

• Learn the importance of adopting a proactive approach to personal and professional growth, positioning yourself as the CEO of your career.

• Gain insights into recognizing and assessing both strengths and areas for improvement, allowing you to pinpoint the skills and competencies crucial for your career advancement.

• Develop a personalized action plan to drive your career forward, with actionable steps and milestones to ensure continuous growth and success.

Change Leadership: How Leaders Can Inspire, Influence, & Drive Successful Change Initiatives

When change initiatives fail, it is often not because of any problem inherent with the initiative itself. Instead, initiatives often fail because leaders cannot align their team’s efforts to support the initiative. Leaders who can effectively focus their team’s energy in support of change initiatives will be able to maximize the value they provide to their organization.

In this instructor-led program (available as an onsite program in half or full day durations, or virtually as one or two 60–90-minute sessions), learners gain insights and techniques on how to lead change effectively by meeting individual team members where they are at, recognizing their reactions to the change, and communicating effectively based on individual employee needs. It is ideal for organizations that want to increase leadership skills in change management and communication, as well as leaders and team members that need to be change champions or agents within their organization.

In this Change Leadership program, learners will:

• Explore forces driving the need for change and our unique role as leaders in influencing the success of change initiatives in our organizations

• Learn how to see change through a new lens as we understand common reasons for change resistance in ourselves and others

• Identify common obstacles leaders can directly impact and improve during change initiatives

• Understand guiding principles of leading through change to inspire others to reach acceptance

• Learn ways to communicate change in a confident and compelling way while identifying key principles of sustaining effective change efforts

• Leave with ideas for how to best support each other as leaders as you collectively navigate the changes ahead

Coaching for Peak Performance & Development

Being able to coach effectively is one of the most important skills needed to enhance your performance as a leader. It helps you achieve results and serves as an important driver of individual and team performance. This workshop provides a comprehensive overview of the talent and performance lifecycle. In addition, it provides a strong focus on building skills and confidence in coaching and maximizing performance.

In this instructor-led program (available as an onsite program in half or full day durations, or virtually as one or two 60–90-minute sessions), learners gain insights, skills, and techniques to coach employees and team members for optimal performance. It is ideal for organizations that want to increase leadership and managerial skills in employee coaching and performance management, as well as leaders and managers that want to increase their effectiveness as coaches and/or increase performance of employees and team members.

In this program, learners will:

• Gain an understanding of how to establish clear goals and expectations that set your team members up for success

• Build positive and collaborative relationships based on respect, trust, and accountability

• Determine how to successfully diagnose performance issues and whether they are

“can’t do’s,” “won’t do’s,” or “can’t do’s” disguised as “won’t do’s”

• Assess your own strengths and areas of additional development in providing effective coaching and performance feedback

• Identify the most common performance scenarios you face and develop a coaching strategy to effectively address them

• Receive 50 helpful coaching questions to use in a variety of situations to conduct more efficient and effective ongoing performance discussions

• Learn to adapt and tailor your coaching style to best address the varying needs of your team members

• Handle difficult performance discussions with ease and improve the feedback you provide to help maximize individual and team performance

• Learn to conduct talent development conversations and create development plans to support team members in continuously improving their knowledge, skills, and performance

Communicating with Confidence & Credibility

In the competitive landscape of today's professional world, effective communication is a cornerstone of success. This workshop is crafted to empower participants with the skills needed to articulate ideas persuasively, build credibility, and foster positive professional relationships.

Whether presenting to a boardroom or engaging in day-to-day interactions, this workshop equips individuals with the tools to convey messages with confidence, impact, and authenticity.

Elevate your communication skills and unlock new opportunities for career advancement through this transformative learning experience.

In this instructor-led program (available as an onsite program in half or full day durations, or virtually as one or two 60–90-minute sessions), participants practice techniques to improve verbal and non-verbal communication and craft persuasive and impactful messaging for audiences of all levels. It is ideal for organizations that want to increase practical professional skills and anyone wanting to enhance their communication and professional presence.

At the end of this workshop, learners will be able to:

• Speak with confidence and clarity, whether addressing a large audience or contributing to group discussions.

• Use non-verbal communication skills, including body language, facial expressions, and tone of voice, to convey credibility and build rapport.

• Craft messages that resonate with any audience, using persuasive techniques to convey information effectively and drive desired outcomes.

• Use frameworks for navigating difficult conversations with confidence and professionalism, turning challenges into opportunities for constructive dialogue.

• Demonstrate a strong professional presence by understanding how to project confidence, credibility, and authenticity in various communication scenarios.

Communicating with Courage and Candor: Successfully Navigating Difficult Conversations

Having a difficult conversation is a stressful and high-stakes endeavor, especially in the workplace. Often these conversations are delayed or avoided altogether, which can impede interpersonal and team relationships as well as individual and team performance. Learning how to have difficult conversations well involves an understanding of emotional intelligence, the ability to self-manage in the moment, the skill to deliver feedback effectively, an understanding of brain science as it relates to emotions during difficult conversations, and the ability to flex communication styles as needed to ensure the conversation is as effective and impactful as possible. This skill is essential for everyone in an organization as it opens the doors to a culture of improved communication, trust, and authenticity that can increase individual, team, and organizational performance and impact.

In this instructor-led program (available as an onsite program in half or full day durations, or virtually as one or two 60–90-minute sessions), learners explore the proper use of emotional intelligence and self-management skills when communicating with others, especially around difficult conversations. The program provides learners with research-based frameworks, practices, and insights to use when preparing for and engaging in high-stakes conversations. It is ideal for organizations that want to increase practical professional skills, as well as anyone that wants to increase their effectiveness and impact with peers, superiors, direct reports, and colleagues.

After completing Communicating with Courage & Candor, learners will be able to:

• Leverage emotional intelligence skills when having high-stakes conversations to understand your needs and the needs of the other party

• Develop techniques for adapting your message and delivery to the needs of the listener

• Identify situations and behaviors that trigger emotionally charged responses and reactions and craft messages that diffuse potential defensive responses

• Handle challenging discussions with greater confidence and authenticity and with a solution-oriented approach

Effective Problem Solving, Critical Thinking, & Decision-Making for Leaders

This immersive training experience is designed to empower leaders with the essential tools and strategies needed to navigate complex challenges successfully. Through engaging discussions, real-world case studies, and practical exercises, participants will enhance their problem-solving prowess, hone critical thinking abilities, and sharpen decision-making acumen.

In this instructor-led program (available as an onsite program in half or full day durations, or virtually as one or two 60–90-minute sessions), participants apply techniques and frameworks to guide critical thinking and problem solving, with a goal of making appropriate and impactful decisions that will benefit their teams and organizations. It is ideal for organizations that want to increase practical leadership skills, as well as anyone that wants to enhance their overall critical thinking, problem solving, and decision-making capabilities in a professional context.

At the end of this workshop learners will be to:

• Apply proven problem-solving frameworks tailored for leadership scenarios, enabling them to systematically approach and address complex challenges.

• Use critical thinking frameworks to analyze information objectively, and discern patterns, allowing them to make informed decisions and solve problems with clarity and precision.

• Evaluate multiple options, define constraints, weigh risks, and navigate uncertainty, fostering the confidence to make timely and effective decisions in leadership roles.

• Guide and inspire teams through collaborative problem-solving processes, fostering a culture of innovation and collective intelligence within their organization.

• Utilize the gained skills to positively impact organizational outcomes, ensuring that their leadership decisions contribute to the overall success and resilience of their team and organization.

Emotional Intelligence & the Behavior Science of Interpersonal Effectiveness

Emotional Intelligence is not just a buzzword; it is the key to recognizing your thinking patterns, managing your reactions, and effectively adapting your behaviors to foster connections and work constructively with others. Emotionally intelligent professionals lead by example and are more effective problem-solvers. They communicate more effectively, make better decisions, create better relationships with their team members, and achieve career and personal goals in a shorter amount of time while better engaging those around them. Emotionally intelligent teams are better equipped to solve problems, adapt to change, work together more effectively, and achieve greater productivity.

In this instructor-led program (available as an onsite program in half or full day durations, or virtually as one or two 60–90-minute sessions), learners explore the importance and impact of emotional intelligence on interpersonal relationships, team dynamics, and performance.

Learners also explore their own emotional intelligence skills and apply practical skills and frameworks to increase emotional intelligence and improve communication and collaboration at the team and individual levels. It is ideal for organizations that want to increase practical professional skills, as well as anyone that wants to increase their effectiveness and impact with peers, superiors, and colleagues.

Learner Benefits:

• Learn the brain science of emotions that drive common workplace behaviors.

• Enhance self-awareness and its impact on your workplace relationships.

• Gain practical strategies to respond more skillfully as pressure increases and adapt behaviors that expand your influence, trust, and credibility.

• Identify patterns, triggers, and emotional habits that either drive or derail your effectiveness.

• Improve your communication skills, conflict resolution, and teamwork abilities.

Note: This workshop can provide participants with an opportunity to complete the Emotional

Quotient Inventory (EQ-i 2.0®), one of the most widely used reliable and scientifically validated emotional intelligence instruments in the world. Based on more than 20 years of research worldwide, the EQ-i 2.0® examines an individual’s social and emotional strengths and opportunity areas. The EQ-i 2.0 model of emotional intelligence is based on fifteen competencies grouped into five composites: Self-Perception, Self-Expression, Interpersonal, Decision Making and Stress Management. Respondents self-report on 15 key areas of skill that have been proven to contribute to proficiency in complex business activities such as conflict resolution and planning. The assessment serves as a way for a professional or leader to benchmark strengths and development opportunities as they gain insights into their current state of emotional intelligence competencies and how they may be impacting workplace relationships and results.

Emotional Intelligence & the Behavioral Science of Leadership Effectiveness

Emotional Intelligence (EI) is the ability to recognize, understand, and manage your emotions. It also helps you effectively adapt your behaviors to create positive and constructive relationships with others. Emotional intelligence is an important characteristic for anyone at any level of an organization. However, it is even more critical at the leadership level. Leaders with high EI have solid self-awareness about the link between their behaviors and how it makes others feel and perform. A leader’s emotional intelligence can have far-reaching influence over their relationships. In addition, it can influence how they manage their teams and the results produced in the workplace. Emotionally intelligent leaders lead by example and are more effective problem-solvers. They communicate more effectively, make better decisions, and create better relationships with their team members. Additionally, they achieve career and personal goals in a shorter amount of time while better engaging and motivating those around them.

In this instructor-led program (available as an onsite program in half or full day durations, or virtually as one or two 60–90-minute sessions), learners explore the importance and impact of emotional intelligence on interpersonal relationships, team dynamics, and performance.

Learners also explore their own emotional intelligence skills and apply practical skills and frameworks to increase emotional intelligence and improve communication and collaboration at the team and individual levels. It is ideal for organizations that want to increase practical professional skills, as well as anyone that wants to increase their effectiveness and impact with peers, superiors, and colleagues.

In this program, learners will:

• Learn the brain science of emotions that drive workplace behaviors

• Understand your own emotional intelligence skills as a baseline and how they are impacting your relationships with others

• Increase awareness of situations that risk having emotions lead to unwanted behavior and poor decisions

• Identify patterns, triggers, and emotional habits that either drive or derail performance

• Learn to suspend judgment – become more curious and less certain – to effectively engage and influence others

• Learn practical strategies to respond more skillfully as pressure increases and adapt behaviors that expand your influence and credibility

• Create an environment of trust and psychological safety where people feel valued and respected

• Improve relationship quality and build a culture of accountability

This program features the Emotional Quotient Inventory (EQ-i 2.0®), one of the first scientifically validated and one of the most widely used emotional intelligence instruments in the world. Based on more than 20 years of research worldwide, the EQ-i 2.0® examines an individual’s social and emotional strengths and weaknesses. Respondents self-report on their life and workplace performance in 15 key areas of emotional skill. These skills contribute to proficiency in complex business activities such as conflict resolution and planning. The assessment is a way for leaders to benchmark their strengths and areas of opportunity as they understand their current state of emotional intelligence competencies and how they may be impacting relationships and results. The reports are used in the subsequent workshop as a foundational benchmark to begin building increased EI capabilities.

Everything DiSC: Understanding Styles for Interpersonal & Team Success

Used by thousands of organizations and more than a million users globally every year, the DiSC

Profile and workshop helps promote overall performance and productivity for individuals, leaders, teams, and organizations. By providing insight and understanding of communication style preferences and motivators and how to adapt to varying style preferences, this workshop will help you increase your influence and credibility, better navigate differences, and maximize team effectiveness. This workshop is available in a variety of formats, including half-day on-site instructor-led, full-day on-site instructor-led, and one- or two-session virtual instructor-led formats.

This workshop includes the Everything DiSC in the Workplace assessment, one of the most widely used and well-regarded personality and communication style assessments in the world.

Based on the work and theories of psychologist William Moulton Marston, the Everything DiSC assessment has been scientifically proven to be both valid and reliable. After completing the assessment prior to the workshop – a process that only takes about 15 minutes – each learner will receive their unique, personalized report during the workshop, which provides deep insights on key motivators, communication preferences, and behavioral tendencies along with practical, actionable guidance for building more positive and productive workplace relationships and increasing both individual and team effectiveness.

Participants will:

• Receive a personalized Everything DiSC report based on their responses to the Everything DiSC in the Workplace assessment

• Gain greater self-awareness into their own styles,…