Front Runner Leadership Consult Course Desc.pdf

PROPOSED COURSE OUTLINES

Coaching: How Leaders Develop the Next Leaders Communication Skills Conflict Resolution Customer Service Dealing With Strong Emotions in the Workplace Dealing With Troubled, Toxic, or Negative People Difficult Conversations Diversity, Equity, Inclusion & Access: Awareness to Action Effective Meetings Effective Problem-solving & Decision-making Facilitation Skills Leading & Managing Change Managing Difficult Employees Motivating Employees Presentations: Effective visuals and verbal communication Proactive Leadership Psychological Safety & Building Trust Public Speaking !&II Team Skills: Participating On and Leading Effective Teams

COACHING: HOW LEADERS DEVELOP THE NEXT LEADERS

COURSE SYLLABUS

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is designed to model leadership coaching to the leaders attending this course, and relay coaching strategy in order to enable you to develop the next level of potential leaders within your organization.

Textbook & Course Materials

Becoming a Coaching Leader: The Proven System for Building Your Own Team of Champions Paperback – June 28, 2010 by Daniel S. Harkavy (Author)

• Publisher : HarperCollins Leadership (June 28, 2010)

• Language : English

• Paperback : 224 pages

• ISBN-10 : 1595559752

• ISBN-13 : 978-1595559753

Coaching for Leadership: The Practice of Leadership Coaching from the World's Greatest Coaches 2nd Edition by Marshall Goldsmith (Editor), Laurence S. Lyons (Editor)

• Publisher : Pfeiffer; 2nd edition (October 19, 2005)

• Language : English

• Hardcover : 288 pages

• ISBN-10 : 0787977632

• ISBN-13 : 978-0787977634

https://www.amazon.com/s/ref=dp_byline_sr_book_1?ie=UTF8&field-author=Daniel+S.+Harkavy&text=Daniel+S.+Harkavy&sort=relevancerank&search-alias=books https://www.amazon.com/Marshall-Goldsmith/e/B001ILIAKC/ref=dp_byline_cont_book_1 https://www.amazon.com/s/ref=dp_byline_sr_book_2?ie=UTF8&field-author=Laurence+S.+Lyons&text=Laurence+S.+Lyons&sort=relevancerank&search-alias=books

Recommended Texts & Other Readings

• The Leader as Coach: How to unleash innovation, energy, and commitment by Herminia Ibarra and Anne Scoular https://hbr.org/2019/11/the-leader-as-coach

Course Requirements

• Internet connection

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning.

Part 2: Student Learning Outcomes

• Understand the components of effective leadership coaching

• Identify critical leadership competencies, and their connection to effective coaching

• Develop a plan to develop leaders in your work environment and sphere of influence

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

• Participate in the online discussion with those in the class to discuss relevant examples, best practices and lessons learned https://hbr.org/search?term=herminia%20ibarra https://hbr.org/search?term=anne%20scoular https://hbr.org/2019/11/the-leader-as-coach

Part 3: Topic Outline/Schedule

Topic Activities

1 Introduction

2 Components of effective leadership coaching Lecture/group discussion

3 Critical leadership competencies Discussion

4 Connecting competencies to effective coaching

Lessons learned round-table

5 Developing next-level leaders Action-planning

COMMUNICATION SKILLS

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is designed to teach methods to develop communication skills. During this course, students will evaluate their current means of communication, and determine what can be communicated more effectively.

Textbook & Course Materials

Communication Skills: A Practical Guide to Improving Your Social Intelligence, Presentation, Persuasion and Public Speaking (Positive Psychology Coaching Series Book) (Volume 9) Paperback – July 11, 2015 by Ian Tuhovsky (Author), Wendell Wadsworth (Editor)

• Publisher : CreateSpace Independent Publishing Platform; 1st edition (July 11, 2015)

• Language : English

• Paperback : 280 pages

• ISBN-10 : 1515031918

• ISBN-13 : 978-1515031918

The Communication Skills Workbook - Reproducible Self-Assessments, Exercises & Educational Handouts (Mental Health & Life Skills Workbook Series) Spiral-bound – January 1, 2008 by John J Liptak (Author), Ester Leutenberg (Author), Carlene Sippola (Editor), Amy L Brodsky (Illustrator)

• Publisher : Whole Person Associates, Inc; Spi edition (January 1, 2008)

• Language : English

• Spiral-bound : 122 pages

• ISBN-10 : 1570252262

• ISBN-13 : 978-1570252266

https://www.amazon.com/Ian-Tuhovsky/e/B00IGQ4V1Y/ref=dp_byline_cont_book_1 https://www.amazon.com/s/ref=dp_byline_sr_book_2?ie=UTF8&field-author=Wendell+Wadsworth&text=Wendell+Wadsworth&sort=relevancerank&search-alias=books https://www.amazon.com/John-J-Liptak/e/B001ITVI76/ref=dp_byline_cont_book_1 https://www.amazon.com/s/ref=dp_byline_sr_book_2?ie=UTF8&field-author=Ester+Leutenberg&text=Ester+Leutenberg&sort=relevancerank&search-alias=books https://www.amazon.com/s/ref=dp_byline_sr_book_3?ie=UTF8&field-author=Carlene+Sippola&text=Carlene+Sippola&sort=relevancerank&search-alias=books https://www.amazon.com/s/ref=dp_byline_sr_book_4?ie=UTF8&field-author=Amy+L+Brodsky&text=Amy+L+Brodsky&sort=relevancerank&search-alias=books https://www.amazon.com/s/ref=dp_byline_sr_book_4?ie=UTF8&field-author=Amy+L+Brodsky&text=Amy+L+Brodsky&sort=relevancerank&search-alias=books

• Why Communication is So Important for Leaders https://www.ccl.org/articles/leading-effectively-articles/communication-1-idea-3-facts-5-tips/

Course Requirements

• Internet connection

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning.

Part 2: Student Learning Outcomes

• Understand the components of effective communication

• Identify critical communication competencies, and their connection to effective personal and professional development, as well as leadership and team-building

• Develop a strategy to improve your communication skills, and begin to immediately implement the tools to increase clarity and effectiveness in your communication

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

• Participate in the online discussion and practice activities with those in the class to discuss relevant examples of effective communication, as well as best practices

1 Introduction

2 Components of effective communication Lecture/group discussion

3 Critical communication competencies, and their connection to effective personal and professional development, as well as leadership and team-building

Lecture/group practice

4 Putting effective communication into practice Lessons learned round-table;

interactive group practice

5 Developing a communication strategy Action-planning

CONFLICT RESOLUTION

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is designed to teach methods for effective conflict resolution. The students will understand the basis of conflict, the types of conflict, and how to appropriately work through situations involving conflict.

Textbook & Course Materials

Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict Paperback – December 8, 2020 by Jeremy Pollack (Author)

• Publisher : Rockridge Press (December 8, 2020)

• Language : English

• Paperback : 168 pages

• ISBN-10 : 1647399521

• ISBN-13 : 978-1647399528

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Paperback – Animated, September 9, 2011 by Kerry Patterson (Author), Joseph Grenny (Author), Ron McMillan (Author), Al Switzler (Author)

• Publisher : McGraw-Hill Education; 2nd edition (September 9, 2011)

• Language : English

• Paperback : 272 pages

• ISBN-10 : 0071771328

• ISBN-13 : 978-0071771320

https://www.amazon.com/Jeremy-Pollack/e/B01I0IA20Q/ref=dp_byline_cont_book_1 https://www.amazon.com/Kerry-Patterson/e/B001H6IU6C/ref=dp_byline_cont_book_1 https://www.amazon.com/Joseph-Grenny/e/B00BCO0FQ2/ref=dp_byline_cont_book_2 https://www.amazon.com/s/ref=dp_byline_sr_book_3?ie=UTF8&field-author=Ron+McMillan&text=Ron+McMillan&sort=relevancerank&search-alias=books https://www.amazon.com/s/ref=dp_byline_sr_book_4?ie=UTF8&field-author=Al+Switzler&text=Al+Switzler&sort=relevancerank&search-alias=books

7 Winning Conflict Resolution Techniques: Master Nonviolent and Effective Communication Skills to Resolve Everyday Conflicts in the Workplace, Relationships, Marriage and Crucial Conversations Paperback – February 7, 2020 by Gerard Shaw (Author)

• Publisher : Communication Excellence (February 7, 2020)

• Language : English

• Paperback : 150 pages

• ISBN-10 : 1647800471

• ISBN-13 : 978-1647800475

Recommended Texts & Other Readings •The 5 'Cs' Approach to Conflict Resolution in the Workplace https://www.entrepreneur.com/article/350374 •How to Manage Conflict https://hbr.org/2007/11/how-to-manage-conflict

Course Requirements

• Internet connection

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning.

https://www.amazon.com/Gerard-Shaw/e/B0842SNLX8/ref=dp_byline_cont_book_1 https://www.entrepreneur.com/article/350374

Part 2: Student Learning Outcomes

• Understand the components of effective conflict resolution

• Identify critical competencies embedded in effective conflict resolution, and their connection to personal and professional development

• Develop a strategy to improve your conflict resolution skills, and begin to immediately implement the tools to increase your ability to proactively address conflict personally and professionally

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

• Participate in the online discussion and practice activities with those in the class to discuss relevant examples of effective communication, as well as best practices

Part 3: Topic Outline/Schedule

Topic Activities

1 Introduction

2 Components of effective conflict resolution Lecture/group discussion

3 Critical competencies embedded in effective conflict resolution, and their connection to personal and professional development

Discussion/group practice

4 Putting effective conflict resolution into practice

Lessons learned round-table;

interactive group practice

5 Conflict resolution analysis Case study/ leadership review

6 Developing a conflict resolution strategy Action-planning

CUSTOMER SERVICE

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is designed to teach methods for effective delivery of excellent customer service and experience. In these course you will learn how to meet and exceed customer expectations through strategy, empathy and delivery.

Textbook & Course Materials

What Customers Really Want : How to Bridge the Gap Between What Your Organization Offers and What Your Clients Crave Hardcover – July 19, 2005 by Scott McKain (Author)

• Publisher : Thomas Nelson Inc (July 19, 2005)

• Language : English

• Hardcover : 195 pages

• ISBN-10 : 0785211985

• ISBN-13 : 978-0785211983

Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) Hardcover – Illustrated, November 8, 2011 by The Disney Institute (Author), Theodore Kinni (Author)

• Publisher : Disney Editions; Revised, Updated ed. edition (November 8, 2011)

• Language : English

• Hardcover : 224 pages

• ISBN-10 : 1423145844

• ISBN-13 : 978-1423145844

https://www.amazon.com/Scott-McKain/e/B00J0YMXI4/ref=dp_byline_cont_book_1 https://www.amazon.com/s/ref=dp_byline_sr_book_1?ie=UTF8&field-author=The+Disney+Institute&text=The+Disney+Institute&sort=relevancerank&search-alias=books https://www.amazon.com/s/ref=dp_byline_sr_book_2?ie=UTF8&field-author=Theodore+Kinni&text=Theodore+Kinni&sort=relevancerank&search-alias=books

•What Customers Want…and Don’t Want- A special Article fro Customer Service Week https://www.forbes.com/sites/shephyken/2020/09/27/what-customers-want--and-dont-want--a-special-article-for-customer-service-week/?sh=51b4070b1dda

•Stop Trying to Delight Your Customers https://hbr.org/2010/07/stop-trying-to-delight-your-customers

Course Requirements

• Internet connection

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning.

Part 2: Student Learning Outcomes

• Understand the expectations for excellent customer service/experience

• Identify what customers expect compared to what your company offers

• Develop a strategy to improve your customer service, and begin to immediately implement the tools to increase customer satisfaction and loyalty

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

• Participate in the online discussion and practice activities with those in the class to discuss relevant examples of effective communication, as well as best practices https://www.forbes.com/sites/shephyken/2020/09/27/what-customers-want--and-dont-want--a-special-article-for-customer-service-week/?sh=51b4070b1dda https://www.forbes.com/sites/shephyken/2020/09/27/what-customers-want--and-dont-want--a-special-article-for-customer-service-week/?sh=51b4070b1dda

1 Introduction

2 Understand the expectations for excellent customer service/experience

Lecture/group discussion

3 Identify what customers expect compared to what your company offers

Discussion/group practice; lessons learned

4 Put customer service excellence into practice;

develop a strategy to improve your customer service, and begin to immediately implement the tools to increase customer satisfaction and loyalty

Action-planning

DEALING WITH STRONG EMOTIONS IN THE WORKPLACE

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is designed to teach methods for dealing with strong emotions that may arise in the flow of work. The students will understand the basis of emotional intelligence, empathy and strong emotions, as well as how to appropriately work through situations involving conflict/strong emotions.

Textbook & Course Materials

Master Your Emotions: A Practical Guide to Overcome Negativity and Better Manage Your Feelings (Mastery Series) Paperback – May 16, 2018 by Thibaut Meurisse (Author)

• Publisher : Independently published (May 16, 2018)

• Language : English

• Paperback : 254 pages

• ISBN-10 : 1981089152

• ISBN-13 : 978-1981089154

Recommended Texts & Other Readings •Managing Your Emotions at Work https://www.mindtools.com/pages/article/newCDV_41.htm https://www.amazon.com/Thibaut-Meurisse/e/B014BHILJE/ref=dp_byline_cont_book_1

Course Requirements

• Internet connection

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning.

Part 2: Student Learning Outcomes

• Understand the origin and development of strong emotions in the workplace

• Identify critical communication competencies when strong emotions develop, and their connection to effective personal and professional development

• Develop a strategy to improve your communication and management skills related to strong workplace emotions and begin to immediately implement the tools to increase your ability to manage negative emotions and work with productively

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

1 Introduction

2 Understand the origin and development of strong emotions in the workplace

Discussion/group practice

3 Necessary critical communication competencies when strong emotions develop, and their connection to effective personal and professional development

Lecture/group practice

4 Putting effective communication into practice Lessons learned round-table;

interactive group practice

5 Developing a strategy for maintaining productivity while working through strong emotions

DEALING WITH TROUBLED, TOXIC OR NEGATIVE PEOPLE

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is designed to teach methods for dealing with troubled, toxic, or negative people. Students will learn some of the fundamentals of behavioral psychology & mental health, and how it presents in people around them, including in the workplace.

Textbook & Course Materials

Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work Mass Market Paperback – September 1, 1988 by Robert M. Bramson (Author)

• Publisher : Dell; Reissue edition (September 1, 1988)

• Language : English

• Mass Market Paperback : 240 pages

• ISBN-10 : 0440202019

• ISBN-13 : 978-0440202011

Recommended Texts & Other Readings •9 Useful Strategies to Dealing With Difficult People at Work. https:// www.businessinsider.com/9-useful-strategies-to-dealing-with-difficult-people-at-work-2011-6

•How to Deal With Difficult People in the Workplace.

https://www.forbes.com/sites/forbescoachescouncil/2019/05/09/how-to-deal-with-difficult-people-in-the-workplace/?sh=59d6ec9e5781 https://www.amazon.com/Robert-M-Bramson/e/B001H6QTRE/ref=dp_byline_cont_book_1 https://www.businessinsider.com/9-useful-strategies-to-dealing-with-difficult-people-at-work-2011-6 https://www.businessinsider.com/9-useful-strategies-to-dealing-with-difficult-people-at-work-2011-6 https://www.businessinsider.com/9-useful-strategies-to-dealing-with-difficult-people-at-work-2011-6

Course Requirements

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning.

Part 2: Student Learning Outcomes

• Understand the components of dealing with troubled, toxic, or negative people

• Identify emotional, mental or other barriers that might cause a person to behave in a negative, or potentially toxic, manner

• Develop a personal strategy to improve your ability to thrive at work in an environment where the influence of negative, or potentially toxic people, are present

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

1 Introduction

2 Understand the components of dealing with troubled, toxic, or negative people

Lecture/group discussion

3 Emotional, mental (or other) barriers that might cause a person to behave in a negative, or potentially toxic, manner

Lecture/group analysis/research review

4 Putting positivity, empathy and proactivity into practice

Lessons learned round-table;

interactive group practice

5 Developing a proactive strategy for thriving despite a negative environment

DIFFICULT CONVERSATIONS

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is designed to teach methods for leading and managing difficult conversations. The students will understand the basis of communicating with the topic or response might be challenging, and how to appropriately work through the conversations for mutual beneficial outcomes when possible.

Textbook & Course Materials

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Paperback – Animated, September 9, 2011 by Kerry Patterson (Author), Joseph Grenny (Author), Ron McMillan (Author), Al Switzler (Author)

• Publisher : McGraw-Hill Education; 2nd edition (September 9, 2011)

• Language : English

• Paperback : 272 pages

• ISBN-10 : 0071771328

• ISBN-13 : 978-0071771320

Difficult Conversations: How to Discuss What Matters Most Paperback – Illustrated, November 2, 2010 by Douglas Stone (Author), Bruce Patton (Author), Sheila Heen (Author), Roger Fisher (Foreword)

• ASIN : 0143118447

• Publisher : Penguin Books; Illustrated edition (November 2, 2010)

• Language : English

• Paperback : 352 pages

• ISBN-10 : 9780143118442

• ISBN-13 : 978-0143118442

https://www.amazon.com/Kerry-Patterson/e/B001H6IU6C/ref=dp_byline_cont_book_1 https://www.amazon.com/Joseph-Grenny/e/B00BCO0FQ2/ref=dp_byline_cont_book_2 https://www.amazon.com/s/ref=dp_byline_sr_book_3?ie=UTF8&field-author=Ron+McMillan&text=Ron+McMillan&sort=relevancerank&search-alias=books https://www.amazon.com/s/ref=dp_byline_sr_book_4?ie=UTF8&field-author=Al+Switzler&text=Al+Switzler&sort=relevancerank&search-alias=books https://www.amazon.com/Douglas-Stone/e/B001IODL2G/ref=dp_byline_cont_book_1 https://www.amazon.com/s/ref=dp_byline_sr_book_2?ie=UTF8&field-author=Bruce+Patton&text=Bruce+Patton&sort=relevancerank&search-alias=books https://www.amazon.com/Sheila-Heen/e/B004N9IF9C/ref=dp_byline_cont_book_3 https://www.amazon.com/s/ref=dp_byline_sr_book_4?ie=UTF8&field-author=Roger+Fisher&text=Roger+Fisher&sort=relevancerank&search-alias=books

•Taking the Stress out of Stressful Conversations https://hbr.org/2001/07/taking-the-stress-out-of-stressful-conversations

Course Requirements

• Internet connection

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning.

Part 2: Student Learning Outcomes

• Understand what creates stressful communication and difficult conversations

• Identify critical communication competencies, and their connection to effective personal and professional development, as well as leadership and team-building

• Develop a strategy to improve your communication skills as it relates to difficult conversations, and gain tools to decrease the stress levels in stressful/potentially stressful or difficult conversations

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

1 Introduction

2 Components of stressful/difficult conversations Lecture/group discussion

3 Identify critical communication competencies, and their connection to effective personal and professional development, as well as leadership and team-building

Lecture/group practice

4 Develop a strategy to improve your communication skills as it relates to difficult conversations, and gain tools to decrease the stress levels in stressful/potentially stressful or difficult conversations

Lessons learned round-table;

interactive group practice; action-planning

DIVERSITY, EQUITY, INCLUSION & ACCESS

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course addresses both the personal and professional benefits of supporting inclusive work environments. Discussion acknowledges the impact of diversity on the workplace, examines the difference between diversity and inclusion, and explores the manifestation and impact of stereotypes, prejudices, and discrimination.

Textbook & Course Materials

The Inclusion Dividend: Why Investing in Diversity & Inclusion Pays Off Paperback– July 11, 2019 by Mason Donovan (Author), Mark Kaplan (Author)

• Publisher : DG Press (July 11, 2019)

• Language : English

• Paperback : 262 pages

• ISBN-10 : 1732726205

• ISBN-13 : 978-1732726208

Demanding More: Why Diversity and Inclusion Don't Happen and What You Can Do About It Paperback – April 27, 2021 by Sheree Atcheson (Author)

• Publisher : Kogan Page; 1st edition (April 27, 2021)

• Language : English

• Paperback : 240 pages

• ISBN-10 : 139860044X

• ISBN-13 : 978-1398600447

https://www.amazon.com/Mason-Donovan/e/B005E79FO6/ref=dp_byline_cont_book_1 https://www.amazon.com/Mark-Kaplan/e/B083Z4QLF3/ref=dp_byline_cont_book_2 https://www.amazon.com/Sheree-Atcheson/e/B08VRX9W5X/ref=dp_byline_cont_book_1

• Publisher : Flatiron Books: An Oprah Book; First Edition (November 10, 2020)

• Language : English

• Hardcover : 256 pages

• ISBN-10 : 1250800463

• ISBN-13 : 978-1250800466

Course Requirements

• Internet connection

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning.

Part 2: Student Learning Outcomes

• Understand the critical components of diversity and inclusion and their significance in the workplace

• Identify the importance of diversity and inclusion in team-building, leadership, decision-making and other aspects of the workplace

• Develop an awareness of practices and policies that are not diverse or inclusive

• Develop a strategy to improve your anti-racist practices, policies and procedures, and how to take immediate action to correct them

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

• Participate in the online discussion and practice activities with those in the class to https://www.amazon.com/Emmanuel-Acho/e/B08DC1Z3M6/ref=dp_byline_cont_book_1

1 Introduction

2 Critical components of diversity and inclusion and their significance in the workplace

Lecture/group discussion

3 Importance of diversity and inclusion in team-building, leadership, decision-making and other aspects of the workplace

Lecture/group practice

4 Developing an awareness of practices and policies that are not diverse or inclusive

Lessons learned round-table;

interactive group practice

5 Strategizing to improve your anti-racist practices, policies and procedures, and how to take immediate action to correct them

EFFECTIVE MEETINGS

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is designed to teach methods for conducting effective, succinct and productive meetings. The students will receive the components for conducting effective meetings, as well as identify the items that detract from meeting flow and productivity.

Textbook & Course Materials

The 4 Disciplines of Execution: Achieving Your Wildly Important Goals Paperback – April 1, by Sean Covey (Author), Chris McChesney (Author), Jim Huling (Author)

• Publisher : Free Press; 1st edition (April 1, 2016)

• Language : English

• Paperback : 352 pages

• ISBN-10 : 1451627068

• ISBN-13 : 978-1451627060

Recommended Texts & Other Readings Death by Meeting: A Leadership Fable...About Solving the Most Painful Problem in Business Hardcover – March 4, 2004 by Patrick Lencioni (Author)

• Publisher : Jossey-Bass; 1st edition (March 4, 2004)

• Language : English

• Hardcover : 260 pages

• ISBN-10 : 0787968056

• ISBN-13 : 978-0787968052

https://www.amazon.com/s/ref=dp_byline_sr_book_1?ie=UTF8&field-author=Sean+Covey&text=Sean+Covey&sort=relevancerank&search-alias=books https://www.amazon.com/Chris-McChesney/e/B00809BBM4/ref=dp_byline_cont_book_2 https://www.amazon.com/Jim-Huling/e/B002BM05DW/ref=dp_byline_cont_book_3 https://www.amazon.com/s/ref=dp_byline_sr_book_1?ie=UTF8&field-author=Patrick+Lencioni&text=Patrick+Lencioni&sort=relevancerank&search-alias=books

Course Requirements

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning.

Part 2: Student Learning Outcomes

• Understand the components of hosting and participating in effective meetings

• Identify the elements that detract from meeting flow and overall productivity, and ways to avoid them

• Develop a strategy to improve your ability to host and participate in effective meetings; learn the basis of the 4 Disciplines of Execution model and the model of hosting WIG meetings/sessions

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

1 Introduction

2 Components of hosting and participating in effective meetings

Lecture/group discussion

3 Elements that detract from meeting flow and overall productivity, and ways to avoid them

Lecture/group practice

4 Putting effective communication into practice Lessons learned round-table;

interactive group practice

5 Developing a strategy to improve your ability to host and participate in effective meetings;

learn the basis of the 4 Disciplines of Execution model and the model of hosting WIG meetings/sessions

EFFECTIVE PROBLEM-SOLVING & DECISION-MAKING

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is designed to teach methods for effective problem-solving and decision-making. The students will understand the basis of conflict, the types of conflict, and how to appropriately work through situations involving conflict.

Textbook & Course Materials

Think Smarter: Critical Thinking to Improve Problem-Solving and Decision-Making Skills Hardcover – April 7, 2014 by Michael Kallet (Author)

• Publisher : Wiley; 1st edition (April 7, 2014)

• Language : English

• Hardcover : 240 pages

• ISBN-10 : 1118729838

• ISBN-13 : 978-1118729830

Recommended Texts & Other Readings Change Your Questions, Change Your Life: 12 Powerful Tools for Leadership, Coaching, and Life Paperback – January 11, 2016 by Marilee Adams Ph.D. (Author), Marshall Goldsmith (Foreword)

• Publisher : Berrett-Koehler Publishers; 3rd edition (January 11, 2016)

• Language : English

• Paperback : 256 pages

• ISBN-10 : 162656633X

• ISBN-13 : 978-1626566330

https://www.amazon.com/Michael-Kallet/e/B00HSOKKGA/ref=dp_byline_cont_book_1 https://www.amazon.com/s/ref=dp_byline_sr_book_1?ie=UTF8&field-author=Marilee+Adams+Ph.D.&text=Marilee+Adams+Ph.D.&sort=relevancerank&search-alias=books https://www.amazon.com/s/ref=dp_byline_sr_book_2?ie=UTF8&field-author=Marshall+Goldsmith&text=Marshall+Goldsmith&sort=relevancerank&search-alias=books

Course Requirements

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning.

Part 2: Student Learning Outcomes

• Understand the components of effective decision-making and problem-solving

• Identify the questions that develop effective decision-making processes and problem-solving abilities

• Develop a strategy to improve your problem-solving and decision-making abilities through practice and implementation of tools and proven models

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

1 Introduction

2 Components of effective decision-making and problem-solving

Lecture/group discussion

3 Critical questions that develop effective decision-making processes and problem-solving abilities

Discussion/group practice

5 Developing a strategy to improve your problem-solving and decision-making abilities through practice and implementation of tools and proven models

FACILITATION SKILLS

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is designed to teach the basics of facilitation skills. In this course, participants will build confidence and learn fundamentals of facilitation skills for various situations.

Textbook & Course Materials

Talk Like TED: The 9 Public-Speaking Secrets of the World's Top Minds Paperback– March 10, 2015 by Carmine Gallo (Author)

• Publisher : St. Martin's Griffin; Reprint edition (March 10, 2015)

• Language : English

• Paperback : 288 pages

• ISBN-10 : 1250061539

• ISBN-13 : 978-1250061539

Recommended Texts & Other Readings •Key Elements to Successful Facilitation https://d22bbllmj4tvv8.cloudfront.net/e9/3c/ee0b546e4274849cfd7c280ac1cb/ facilitation-ebook-final.pdf https://www.amazon.com/Carmine-Gallo/e/B001IGUTPG/ref=dp_byline_cont_book_1

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning.

Part 2: Student Learning Outcomes

• Understand the components of effective facilitators and their roles

• Identify critical facilitation knowledge competencies, and their connection to effective professional development experiences

• Review the differences between facilitators, trainers and presenters

• Review the 9 public speaking strategies from the TED Talk experts

• Develop a strategy to improve your facilitation skills, and begin to immediately implement the tools to increase clarity and effectiveness in your communication

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

1 Introduction

2 Components of effective facilitators and their roles

Lecture/group discussion

3 Critical facilitation knowledge competencies, and their connection to effective professional development experiences

Discussion/group practice

4 Differences between facilitators, trainers and presenters

Discussion

5 Review the 9 public speaking strategies from the TED Talk experts

Lecture/group discussion

6 Developing a strategy to improve your facilitation skills, and begin to immediately implement the tools to increase clarity and effectiveness in your communication

LEADING & MANAGING CHANGE

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is designed to teach methods for effective conflict resolution. The students will understand the basis of conflict, the types of conflict, and how to appropriately work through situations involving conflict.

Textbook & Course Materials

ADKAR: A Model for Change in Business, Government and our Community 1st Edition by Jeffrey M. Hiatt (Author)

• Publisher : Prosci Learning Center Publications; 1st edition (August 1, 2006)

• Language : English

• Paperback : 146 pages

• ISBN-10 : 1930885504

• ISBN-13 : 978-1930885509

Recommended Texts & Other Readings •The Hard Side of Change Management https://hbr.org/2005/10/the-hard-side-of-change-management https://www.amazon.com/s/ref=dp_byline_sr_book_1?ie=UTF8&field-author=Jeffrey+M.+Hiatt&text=Jeffrey+M.+Hiatt&sort=relevancerank&search-alias=books

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning.

Part 2: Student Learning Outcomes

• Understand the components of effective change management

• Identify critical competencies for addressing both the people and process components of change management in organizations

• Learn the ADKAR model in the Prosci Change Management process

• Develop a change management strategy, and begin to immediately implement the tools to increase common language around managing change management and assessing the readiness of the persons in the change process

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

1 Introduction

2 Components of effective change management Lecture/group discussion

3 Critical critical competencies for addressing both the people and process components of change management in organizations

Discussion/group practice

4 ADKAR model in the Prosci Change Management process

Discussion/interactive group practice

5 Developing a change management strategy, including tools to increase in the change process

MANAGING DIFFICULT EMPLOYEES

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is designed to teach methods for managing difficult employees. The participants will learn to identify the characteristics that can create challenges between managers and employees, and how to effectively manage them.

Textbook & Course Materials

Managing Difficult People: A Survival Guide for Handling Any Employee Paperback – November 1, 2004 by Marilyn Pincus (Author)

• Publisher : Adams Media Corporation; 1st edition (November 1, 2004)

• Language : English

• Paperback : 224 pages

• ISBN-10 : 1593371861

• ISBN-13 : 978-1593371869

Recommended Texts & Other Readings •Managing Difficult Employees and Disruptive Behaviors https://www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/ managingdifficultemployeesa.aspx https://www.amazon.com/Marilyn-Pincus/e/B001HMWRTW/ref=dp_byline_cont_book_1

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning.

Part 2: Student Learning Outcomes

• Understand the components of managing difficult employees

• Identify critical communication, coaching and motivation competencies that impact leadership and team-building

• Develop a strategy to improve your ability to manage employees whose work style is challenging to manage

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

1 Introduction

2 Components of managing difficult employees Lecture/group discussion

3 Critical communication, coaching and motivation competencies that impact leadership and team-building

Lecture/group practice

4 Developing a strategy to improve your ability to manage employees whose work style is challenging to manage

MOTIVATING EMPLOYEES

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is designed to teach methods for motivating employees. The participants will learn to identify the characteristics that can encourage employees to become motivated and engage more deeply in their work.

Textbook & Course Materials

Lift: Five Practices Great Managers Do Consistently: Raise Performance and Morale - See Your Employees Thrive Paperback – September 9, 2020 by Raymond Wheeler (Author) Product details

• ASIN : B08HSB4MJW

• Publisher : Independently published (September 9, 2020)

• Language : English

• Paperback : 193 pages

• ISBN-13 : 979-8655917125

Recommended Texts & Other Readings How Managers Can Motivate Employees https://www.shrm.org/hr-today/news/hr-magazine/summer2020/pages/how-managers-can-motivate-employees.aspx https://www.amazon.com/Raymond-Wheeler/e/B001KMJJYU/ref=dp_byline_cont_book_1

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning.

Part 2: Student Learning Outcomes

• Understand the components of effective employee motivation

• Identify how to encourage employee’s internal motivation

• Learn how to review with employees’ barriers, strengths and areas of growth opportunity

• Develop a strategy to improve your motivation skills

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

1 Introduction

2 Components of effective employee motivation Lecture/group discussion

3 Identify how to encourage employee’s internal motivation

Discussion/group practice

4 Learn how to review employees’ barriers, strengths and areas of growth opportunity

Lessons learned round-table;

interactive group

5 Developing a motivation strategy Action-planning

PRESENTATIONS: EFFECTIVE VISUALS AND VERBAL

COMMUNICATION (INTRODUCTION)

COURSE SYLLABUS

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is designed to teach methods for designing effective presentations. The participants will learn to create effective visuals and increase clarity in their verbal communication.

Textbook & Course Materials

Presentation Skills 201: How to Take It to the Next Level as a Confident, Engaging Presenter Paperback – April 11, 2016 by William R. Steele (Author)Recommended Texts & Other Readings

• Publisher : Erie Publishing; 2nd ed. edition (April 11, 2016)

• Language : English

• Paperback : 224 pages

• ISBN-10 : 099733262X

• ISBN-13 : 978-0997332629

Course Requirements

• Internet connection

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning.

https://www.amazon.com/William-R-Steele/e/B002BX18FU/ref=dp_byline_cont_book_1

• Understand the components of effective presentation development

• Identify the keys to creating captivating visual aids for presentations

• Learn to increase the clarity of verbal communication during presentations

• Develop a strategy to improve your presentations skills, in order to ensure that the intended message reached the intended audience

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

1 Introduction

2 Components of effective presentation development

Lecture/group discussion

3 Identify the keys to creating captivating visual aids for presentations

Discussion/group practice

4 Learn to increase the clarity of verbal communication during presentations

Lessons learned round-table;

interactive group practice

5 Developing a strategy to improve your presentations skills, in order to ensure that the intended message reached the intended audience

PROACTIVE LEADERSHIP

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is designed to teach methods for proactive leadership. The participants will learn the competencies needed to lead self and others effectively.

Textbook & Course Materials

5 Levels of Leadership: Proven Steps to Maximize Your Potential Paperback – September 1, by John C. Maxwell (Author)

• Publisher : Center Street; 1st edition (September 1, 2013)

• Language : English

• Paperback : 304 pages

• ISBN-10 : 1599953633

• ISBN-13 : 978-1599953632

Course Requirements

• Internet connection

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with https://www.amazon.com/John-C-Maxwell/e/B001H6NROC/ref=dp_byline_cont_book_1

• Understand the components of effective, proactive leadership

• Identify critical leadership competencies, and their connection to effective personal development and team-building

• Learn the 5 levels of leadership based on the John Maxwell model

• Assess your position in the 5 levels of leadership model, and plan a strategy for reversing reactive leadership practices and replacing them with proactive methods

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

1 Introduction

2 Components of effective, proactive leadership Lecture/group discussion

3 Critical leadership competencies, and their connection to effective personal development and team-building

Discussion/group practice

4 Learn the 5 levels of leadership based on the John Maxwell model

Lessons learned round-table;

interactive group practice

5 Assessing your leadership position; and planning a strategy for reversing reactive leadership practices and replacing them with proactive methods

PUBLIC SPEAKING I &II

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is an advanced session designed to teach the mastery of public speaking techniques. The participants will learn to identify the appropriate connection with their audience, the art of storytelling, brevity and clarity in the use of visual aids and confidence speaking techniques.

Textbook & Course Materials

How to Develop Self-Confidence and Influence People by Public Speaking Paperback – July 4, 2017 by Dale Carnegie (Author)Recommended Texts & Other Readings

• Publisher : Gallery Books; Reissue edition (July 4, 2017)

• Language : English

• Paperback : 256 pages

• ISBN-10 : 1501171984

• ISBN-13 : 978-1501171987

How Highly Effective People Speak: How High Performers Use Psychology to Influence With Ease (Speak for Success) Paperback – May 29, 2020 by Peter Andrei (Author)

• Publisher : Independently published (May 29, 2020)

• Language : English

• Paperback : 244 pages

• ISBN-13 : 979-8649598507

https://www.amazon.com/Dale-Carnegie/e/B00OIFV2S2/ref=dp_byline_cont_book_1 https://www.amazon.com/s/ref=dp_byline_sr_book_1?ie=UTF8&field-author=Peter+Andrei&text=Peter+Andrei&sort=relevancerank&search-alias=books

• Access to the online learning platform to be used by the instructor

Course Structure

Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning.

Part 2: Student Learning Outcomes

• Understand the components of solid public speaking and presentation skills

• Identify critical communication flaws to be avoided

• Develop tools to become confident, connect with your audience and deliver a clear, engaging presentation

You will meet the objectives listed above through a combination of the following activities in this course:

• Attend the online course and be prepare to engage the teacher and fellow participants

• Complete your action plan for subsequent review and implementation as needed

1 Introduction

2 Components of solid public speaking and presentation skills

Lecture/group discussion

3 Identify critical communication flaws to be avoided

Discuss/group practice

4 Develop tools to become confident, connect with your audience and deliver a clear, engaging presentation

Interactive group

TEAM SKILLS:

PARTICIPATING ON AND LEADING EFFECTIVE TEAMS

COURSE SYLLABUS

Part 1: Course Information

Instructor Information

Instructor: Dr. Kasha L. Gordon Office Telephone: (754) 235-6317 E-mail: kasha@frontrunnerleadership.com

Course Description

This course is designed to teach concepts for developing thriving, strong teams. The participants will learn to identify the characteristics of healthy teams, and how to effectively manage and participate on them.

Textbook & Course Materials

You Are The Team: 6 Simple Ways Teammates Can Go From Good To Great Paperback – June 15, 2017 by Michael G. Rogers (Author)

• Publisher : CreateSpace Independent Publishing Platform; 1st edition (June 15, 2017)

• Language : English

• Paperback : 129 pages