Dynamic Works Course Desc.pdf

3 | P a g e

Webinar Topics and Descriptions

Art of Chit Chat-How to have a conversation in person or virtually Do you know how to start a small conversation or “chit chat” with new people? This webinar will show you just what to do.

Nice To Meet You, NOT!

You only meet someone new once. This workshop will teach you how to make a great first impression whether it is in person or virtually.

I Need to Know The Rules: No matter where you work!

How do you learn the rules at your new job? Attend this webinar and we will get you ready.

Self-Awareness: What Do You Mean I Look Mad?

Do you know how you look to others? Do you appear to be upset or mad? Learn how to pay attention to your facial expressions and actions.

What If I Don’t Want to Hear Any Feedback?

How do you handle feedback? We have all the right responses.

Time Management: I Don’t Have Time for That Managing time wisely can increase productivity and make your time at work more efficient. Journey with us through the skill of time management

Teamwork in person or virtually Working in teams is a great way to get things done! However sometimes it can be challenging. This webinar will focus on the value of teamwork.

Launching an Online Networking Account What does it take to create an awesome online network account? We have all of the right tips.

10 Tips for Effective Communication The words we choose are important. Need some tips on how to communicate with your boss or coworkers? This webinar workshop will teach you great tips for communication.

They Are Not Like Me - Diversity in The Workplace No matter where you work, you are going to meet a lot of different people. Let us teach you the value of respecting everyone's differences to celebrate them and create a more productive environment.

Listening…Wait Did You Hear That?

The art of listening and focusing on what people are saying before you respond. We have great tips.

Maintaining Motivation in Difficult Times.

Don’t lose your motivation no matter what life brings. Stay in the game! We have all the right tips to support you.

Transferable Skills- (you’ve got skills) During the COVID crisis many are changing careers. How can you take the skills you have and use them in your next venture?

Do you know what those skills are? Our webinar presenter will walk you through discovering your transferable skills.

Extreme Customer Service (top skills) How can you show your customers the best customer service possible? This webinar will teach you how to show every person you encounter your extreme skills.

Upskilling for Talented Workers (what else can I learn) What is Upskilling? Do you have a strategy? Let us show you 10 ways to upskill!

Keeping Your Skills Sharp (am I on top of my game?)

Do you know how to evaluate your current skills? Do you know how to learn new skills? Attend this webinar and you will walk away with everything you need to know.

Managing Stress (keeping cool under pressure) Everyone experiences stress. So, what do you do to manage stress during challenging times? Our webinars will show you excellent tips to get you started in the right direction to managing your stress.

4 | P a g e

Financial Literacy-Understanding Your Money Do you know how to budget and plan for your future? Let us show you how to track your spending and know exactly where your money goes.

Self-Care is not Selfish Sometimes we forget to take care of health. In this webinar we will teach ourselves and this leads to negative effects on our you how to create a self-care plan.

SMART Goals (we all need them) Setting goals can be overwhelming but not if you set SMART goals. Our team knows how to make sure you set goals that you can achieve.

How to Maximize Your Online Learning Attending a virtual class can seem challenging at first. Learn how to get the most out of the trainings. We will show you how to focus, take notes and excel in online learning.

Tips for Attending Virtual Meetings New to attending virtual meetings? Not sure when to speak, when to mute? Wondering what the rules are in general? Attend this virtual webinar and we will get prepared.

I Feel Invisible! Does Anyone Care? What Can I Do?

You still have a lot to offer, yet you often feel overlooked and invaluable. Join us as we explore how to bring your value to the forefront.

Self-Care Is not Selfish Who really has time to take care of themselves? You do! Self- Care is an act of Self Love not selfishness. This Webinar will explain that not taking care of yourself can have a negative impact on your mind, body, and spirit. You will also learn the benefits of self-care and how to create a Self-Care Plan.

Empathy: A Positive Emotion It is vital to understand the importance of practicing empathy in a work environment with co-workers. Whether you are naturally empathetic or need some reminders on how to practice this skill, webinar will provide suggestions so you can become more aware of others’ feelings and thoughts.

We Are Not the Same: A Look at Diversity Having differences is a natural part of the social experience and diversity should be embraced. This webinar will talk about beauty in diversity.

What are My Emotional Band-aids?

When life gets hard, when work doesn't go as planned or you experience stress, what do you do? Everyone has an emotional band-aid. Are yours working for you? This webinar will teach you how to heal emotions in a positive way.

Finding Your Confidence Having confidence is a game changer. Whether you are looking for a job, asking for a raise or making decisions in everyday life, having confidence can help you reach your goals.

Creating Your LinkedIn Profile Having a professional looking LinkedIn profile shows off your talents. This webinar will walk you through setting up an awesome profile.

Responsibility and Accountability What does it take to be responsible? How do I show accountability? These are 2 essential skills to get you noticed and to stand out at work. Join us as we explore new skills.

How to communicate with Tact We know that communication is important in our everyday lives.

We also know that we may not always say things in the best way. This webinar will examine the concept of “tact”. Let’s learn how to say the right thing in every situation.

Empathy: A Positive Emotion It is vital to understand the importance of practicing empathy in a work environment with co-workers. Whether you are naturally empathetic or need some reminders on how to practice this skill, webinar will provide suggestions so you can become more aware of others’ feelings and thoughts.

Embracing Change Change can be difficult. Change can be challenging. However, change can also be the one thing that sets you on the right path.

Learn how to embrace change during this 30-minute power webinar.

It’s All In the Tone It's not always what you say but how you say it. Do you know how you sound? Are you aware of how you come across? Learn how to make sure your tone matches your words. Join us for a 30-minute power packed webinar.

Expect the Unexpected What happens when life hits you out of nowhere? What do you do? Are you expecting the unexpected? Are you prepared?

Let’s discuss how to respond in a positive manner.

6 | P a g e

7 | P a g e

8 | P a g e

Presenter Note: Login 10 minutes before presentation.

Note: Introduce yourself

● Add Poll (s) to Zoom

● Add Breakout Room

• Introduce selves and tell Why

This is an interactive webinar!

We have several options for interaction:

Please interact! We would love to see your face, hear your voice.

This webinar is interactive. Feel free to show your camera if you would like but it is not a requirement. You can also choose to unmute your mic and share.

For those who do not have a mic, feel free to type in the chat and all will be able to see and respond.

I hope you enjoy today’s webinar so let’s get started!

Presenter Note: Review today’s objective

We will report attendance to the organization that invited you to this webinar.

Time for an icebreaker! Type in the chat-where you are from and what you do?

Presenter Note: Engage attendees in this discussion.

All people in who interact with customers or coworkers. We use Extreme customer service with all people in a work environment.

Presenter Note: Engage attendees in this discussion.

Where do you use ECS? You use it in every interaction with every person you meet. From the customer to coworkers.

We use it in greetings, emails, body language

What extreme customer skills do you have?

Type in the chat?

Are you super friendly? Responsive? Engaging? Trustworthy?

How To Exhibit Extreme Customer Service?

● Your Greeting

● How do you typically greet and interact with customers?

● What are ways to show extreme customer service in the way you greet people?

● Positive Image

● Why does this matter?

● First impressions matter

● Listen

● The best way to assist customer is…to know what they want!

● Listening is the easiest way to show customer service

● Create a relationship

● How can you do this in a brief interaction?

● What questions can you ask, or things you can say, to help build this relationship?

● Anticipate their needs

● How does this build from what we have already covered? What are ways you can anticipate their needs?

● Go above and beyond

● What are examples you have seen, or things you have done yourself, that went above and beyond expectations?

● Treat customers with respect

● What are ways you can do this?

● Apologize

● In customer service settings, sometimes it is easier to just apologize, even if the customer is in fact wrong

● What does “the customer is always right” mean?

● Telephone etiquette

● How should you talk to customers on the phone?

● Should you treat them like a friend?

● Be a team player

Presenter: Review what was discussed.

What is ECS-reaching the highest degree

Who should show it?

Where do you use it? Office, phone, What comments or questions do you have?

Presenter Note: Invite attendees to stay connected with Dynamic Works.

You have completed the Extreme Customer Service webinar. Feel free to take a screenshot of this slide as proof of attendance.