PERFORMANCE WORK STATEMENT (PWS)

Marine Depot Maintenance Command

Multi-Site Industrial and Logistics Enterprise Support

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide Industrial and Logistics Enterprise Support services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

Marine Depot Maintenance Command (MDMC) requires contractor support to augment depot maintenance, production, logistics, engineering, facilities, and business operations in support of Fleet Marine Force readiness. Requirements are dynamic and may vary in scope, duration, complexity, and location. This contract provides the Government the flexibility to acquire commercial services necessary to support depot maintenance operations through issuance of individual task orders.

1.2 Background: Marine Depot Maintenance Command (MDMC) provides essential, depot-level maintenance, rebuilding, and engineering support for military ground equipment to sustain combat readiness across the Fleet Marine Force. Operating out of production plants in Albany, Georgia, and Barstow, California, MDMC serves as the Marine Corps' principal industrial capability, executing complex rebuilds, modifications, and repairs that extend the service life of critical weapon systems. By delivering high-quality, combat-ready ground equipment back to the warfighter, MDMC directly enhances the operational reach, survivability, and lethality of the Marine Air-Ground Task Force (MAGTF) globally. Marine Depot Maintenance Command augments the Fleet Marine Force with advanced manufacturing and maintenance capacity to support Marine Corps operational objectives.

1.3 Objectives: The overall objective of this contract is to secure contracted service augmentation enabling Marine Depot Maintenance Command to sustain its core competencies in depot maintenance, production, logistics, engineering, facilities, and business operations, in support of Fleet Marine Force readiness (see Background above). Individual task orders may draw on any combination of these competencies.

1.4 Scope: The scope for this contract is to provide technical, administrative, analytical, engineering, logistics, maintenance, inspection, testing, calibration, fabrication, facilities maintenance, inventory management, production support, quality assurance, program management, and other related services necessary to support MDMC operations. This support is further described in Section 3 of this PWS.

1.5 Period of Performance:

Ordering Period 1: June 30, 2027-June 29, 2028

Ordering Period 2: June 30, 2028-June 29, 2029

Ordering Period 3: June 30, 2029-June 29, 2030

Ordering Period 4: June 30, 2030-June 29, 2031

Ordering Period 5: June 30, 2031-June 29, 2032

Optional Six-Month Extension: June 30, 2032- December 30, 2032

1.6 General Information

1.6.1 Performance Standards: Performance under this IDIQ shall be measured through objective, outcome-based Performance Requirements Summary (PRS) metrics established for each individual task order (Technical Exhibit 1). Because task orders issued under this contract may vary significantly in scope, technical complexity, location, labor mix, and mission requirements, performance standards shall be tailored to the specific services being acquired.

Each task order shall identify, as applicable:

Performance objectives and required outcomes.

Acceptable Quality Levels (AQLs).

Performance standards.

Surveillance methods.

Required deliverables.

Timeliness requirements.

Reporting requirements.

Corrective action thresholds.

Applicable Key Performance Indicators (KPIs), metrics, or Service Level Agreements (SLAs).

The Contractor shall develop and maintain internal Standard Operating Procedures (SOPs), quality management processes, and management controls necessary to achieve all performance standards identified within each task order. Failure to meet established performance standards shall require the Contractor to promptly identify the root cause, implement corrective actions, and provide written remediation plans when requested by the Contracting Officer or Contracting Officer's Representative.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the QASP. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

To ensure that services are performed in accordance with the PWS, the Contractor shall utilize an effective Quality Control Plan (QCP). The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The final submission of the QCP shall be submitted to the Contracting Officer (KO) no later than (NLT) 15 calendar days after the IDIQ award date. The QCP shall be electronically submitted to the KO and Contracting Officer’s Representative (COR) within five business days when changes are made thereafter. After acceptance of the QCP, the Contractor shall receive the KO’s acceptance in writing within five business days of any proposed change to the contractor’s QCP. The QCP must, to the maximum extent practicable, include meaningful and measurable performance standards in accordance with FAR 37.101-1(a).

1.6.3 Identification of Contractor Produced Documents: All contract personnel shall ensure that all documents or reports produced by Contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Additionally, all Contractors with a Government issued email address shall incorporate the following legal disclaimer into their email correspondence.

DISCLAIMER: I am a contract employee of (Company name). The information in this email is for official use only and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient or believe that you have received this in error, do not copy, disseminate or otherwise use the information and immediately contact the owner/creator.

1.6.4 Recognized Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

Juneteenth Holiday

1.6.5 Hours of Operation: The Government's primary operational hours are from 0730 to 1630, Monday- Friday. While the standard work week is 40 hours, the contractor may be required to adjust schedules to support mission requirements, including potential second or third shifts, as defined in individual task orders. Any work required outside of the primary operational hours will be specified at the task order level. The contractor will have its representatives present on-site at all prescribed locations during agreed-upon hours of operations. The contractor may be required to adjust work schedules as mission dictates.

Changes will be negotiated bi-laterally with the KO. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons or reasons beyond control. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

Overtime will be handled on a case-by-case basis at the task order level and will be charged to the Cost Reimbursable CLIN. Overtime requires pre-approval from the Contracting Officer, unless for an unplanned emergency. In the event of an unplanned emergency, the Contracting Officer shall be informed at the beginning of the next business day. All work schedule changes will be provided with two weeks advance notice, unless the result of an emergency.

1.6.6 Offerors will be required to provide pricing based on the location of the work. This pricing must establish a clear baseline that accounts for all applicable state and local labor laws regarding standard and overtime (OT) hours. For example, in locations such as California, certain compressed work schedules— like four 10-hour days (4/10s)—may require daily overtime payments (e.g., 2 hours of OT per day or 8 hours per week) under state law, despite not exceeding a standard 40-hour work week. Offerors must ensure that their proposed rates and labor baselines fully incorporate these localized statutory requirements.

1.6.7 Place of Performance: The work to be performed under this contract will be performed at multiple locations, including, but not limited to:

Albany, GA

Barstow, CA

Twentynine Palms, CA

Okinawa, JP

Camp Pendleton, CA

Camp Lejeune, NC

1.6.8 Type of Contract: The government will award a single-award indefinite delivery, indefinite quantity contract to support this requirement.

1.6.9 Contract Minimum/Maximum Quantity and Contract Value

The minimum quantity and contract value for all orders issued against this contract shall not be less than the minimum quantity and contract value stated in the following table. The maximum quantity and contract value for all orders issued against this contract shall not exceed the maximum quantity and contract value stated in the following table.

MINIMUM QUANTITY MINIMUM AMOUNT MAXIMUM QUANTITY MAXIMUM AMOUNT

$10,000.00 $400,000,000.00

1.6.10 Delivery/Task Order Minimum/Maximum Quantity and Order Value

The minimum quantity and order value for each Task Order issued shall not be less than the minimum quantity and order value stated in the following table. The maximum quantity and order value for each Task Order issued shall not exceed the maximum quantity and order value stated in the following table.

MINIMUM QUANTITY MINIMUM AMOUNT MAXIMUM QUANTITY MAXIMUM AMOUNT

$10,000.00 $50,000,000.00

1.6.11 Security Requirements: The contractor will be required to have at least a Secret Facility Clearance (FCL) on day 1 of performance of the contract. The DD Form 254 is issued at the base IDIQ contract level and establishes the overall facility clearance requirement described above; it will not be reissued at the task order level unless a specific task order requires access to classified information beyond what is addressed by this base-level determination. Required individual contractor employee security clearances will be determined for each task order. Contractor personnel must have the appropriate security clearance at time of the proposal submission and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD Form 254. A Common Access Card (CAC) is required for all contractors working under this effort. To obtain a CAC and access to Marine Corps Enterprise Network, the contractor must pass and possess a National Agency Check with Inquiries (NACI) or any equivalent reciprocal DOD background investigation.

1.6.11.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. Contractor shall immediately report all thefts, vandalism or destruction of property and/or equipment (Government or Contractor-owned) upon discovery.

1.6.12 Special Qualifications: The contractor shall ensure that all employees who operate powered industrial trucks (forklifts) or similar material handling equipment possess and maintain a current, valid operator's license/certification consistent with the powered-industrial-truck training requirements and that all employees performing warehousing, production, or industrial trade functions receive documented safety training appropriate to their duties. Task orders may impose additional special certification requirements (e.g., Information Assurance Technician (IAT) certification, trade-specific licensure) based on the specific services ordered. All personnel may be required to take standard training in accordance with applicable Marine Corps orders or regulations.

1.6.13 Mandatory Contractor Training: TRAINING. The Government is responsible for providing access to Government web-based training modules. There are also several government-provided training courses required for DoW Contractors who operate on or have access to computers connected to the military (dot mil) internet system. This includes but is not limited to:

Cyber training https://securityawareness.dcsa.mil/cybersecurity/index.htm

PII training https://securityawareness.dcsa.mil/piiv2/index.htm

CUI training https://securityawareness.dcsa.mil/cui/index.htm

In addition, each user of Government-Owned, Contractor-Operated Information-Technology (GOCO- IT) systems must take all required government-provided training courses, in accordance with their roles and responsibilities. The Government will provide access to computer-based training for the operation of GOCO-IT systems, as well as periodic on-site training. The Government will not accept any untrained or unqualified personnel performing under this contract. The Government may direct training based on updates to policy or changes in equipment necessary for the performance of the PWS requirements. For Contractors that are hired as systems’ administrators and/or, software developers that require privileged access to systems/DBs, the contractor will complete the required training for access and token for privileged access. They will also complete the annual training and certification required to maintain this access.

Required items for privileged access:

Privileged User Cybersecurity Responsibilities https://jkodirect.jten.mil/html/COI.xhtml?course_prefix=SOU&course_number=-JIA-01-0006

Cyber Security training (CompTIA Security+)

IT Level 2 security designation (usually minimum T3 investigation)

At the Government’s discretion, the Government may provide Contractor training as necessary to support changes in Government requirements, doctrine, policy, procedures, regulations, or as needed to benefit the Government. Additionally, the Government will provide a tactical training/licensing examiner to issue tactical licenses to Contractors, as needed.

1.6.14 Dress Code: The Contractor shall develop, establish, and enforce employee dress code standards that conforms to employee safety IAW OSHA’s work environment rules. Clearly identifiable company shirt/pants with company emblem/logo may be worn at the discretion of the prime Contractor. Only the prime Contractor emblem/logo shirts/pants are allowed. No clothing with subcontractor logos shall be allowed at any site. No headgear shall be worn except for PPE such as hardhats, or as necessary in adverse weather conditions. Clothing, shoes, and PPE are not reimbursable by the government. The Contractor shall be responsible and liable for the enforcement of these standards. The Contractor shall provide written dress code guidance for their employees to the Government within 30 calendar days prior to Day 1 Ready.

1.6.15 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with DFARS Subpart 242.76, Post award Orientation. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will appraise the contractor of how the government views the contractor's performance and the contractor shall appraise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.16 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of government-furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.17 Contracting Personnel: Points of contact are listed below.

Contract Specialist: Capt Matthew Bute (229) 639-8798

Contracting Officer: Lori Fischer (229) 639-6474

1.6.18 Key Personnel: The following personnel are considered key personnel by the government: The contractor shall provide a program manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available in line with Production Plant Albany working hours except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

Operations Program Manager (Key Personnel):

The Contractor shall serve as an Operations Program Manager, responsible for supporting management and operations daily. Duties will include managing contracting employees, approving direct labor hours, assigning tasks, work order, duties and tasks to contracting personnel. This skillset will be required to maintain professionalism, have extensive team building skills, strong verbal and written communication skills, track, report and present information as needed. Must be able to properly use excel, PowerPoint, Word, and create visual information reports as required. Will conduct meetings with contract personnel, management and government entities. Will be required to have strong organization skills, understand policies and procedures, and be capable of working independently.

The Operations Program Manager's primary duty station is Marine Corps Logistics Base (MCLB) Albany, GA. This position will be responsible for overall contract performance across all locations and may require travel to other performance sites as needed to ensure effective management.

Strong time management and organizational skills with attention to detail and ability to multi-task.

Excellent written, verbal, and interpersonal communication skills.

Proactiveness along with strong problem-solving skills with the ability to adapt to changing priorities.

Serve as the primary point of contact between the contracting personnel and the government.

Work directly with the finance department to identify and resolve issues with missing Job Order Numbers (JONs), codes, Cost Work Centers, NAVY ERP numbers, and McPalms data in support of reporting direct labor hours.

Ensure that time charged by personnel accurately matches attendance records for reporting chargeable direct labor hours.

Track and manage all contractor direct labor hours.

Initiate, coordinate, and enforce optimal operational policies and procedures.

The Operations Manager will oversee high volumes of military projects across several labor categories, including Heavy Mobile Equipment Mechanics, Calibrations, Micro Min, Optics, Supply and Logistics, Program Managing, Warehousing, and Engineering. The manager will be responsible for multitasking, organization, and overseeing large teams.

The contractor will provide all necessary personnel, equipment, and services to perform the duties of an operations manager as defined in this PWS.

Successful and timely completion of projects will be expected.

Leadership and Team Management: Capable of overseeing large teams and demonstrating strong leadership qualities.

Production and Warehousing Methods: Shall be fluent in production and warehousing methods.

Fluent in OSHA Policies: Must have a thorough understanding and ability to implement OSHA regulations.

A minimum of five (5) years of program management experience overseeing large-scale, multi-site depot maintenance, production, or industrial operations. Experience should include direct management of a diverse workforce of skilled trades and technicians. A bachelor's degree in business administration, operations management, engineering, or a related field is preferred.

Ensure efficient space utilization and set up of the warehouse layout.

Manage program budgets, resources, and personnel to support program goals.

Direct and manage day-to-day functions to ensure all contract requirements are met.

Oversee receiving, warehousing, distribution, and maintenance operations.

Strategically manage warehouse operations in compliance with company policies and vision.

Proficiency in Microsoft Office Suite to include Outlook, Word, PowerPoint, Excel, Adobe Creative Cloud, Vizio and Canva Professional.

Proficiency in the English language with proofreading skills to include grammar, spelling, punctuation, and formatting to review documents.

Positive attitude with customer service-oriented approach when supporting colleagues and assisting visitors.

Position requires being on site during working hours.

Position requires a state driver’s license.

Position requires the ability to multi-task, manage various programs and interact with personnel.

Shall ensure all license, training and safety requirements are up to standard. Will keep records of all issued license, training and safety reports.

Requires weekly staffing updates, reports and presentations listed in the deliverables are provided to the COR in a timely manner.

Position will assist with contractor onboarding responsibilities, cart/forklift license submissions, oversee direct labor hour approvals, manage inbound and outbound contract employees as needed.

Will oversee Direct Labor Hour reporting for all contract personnel.

Shall be capable of obtaining a T3 Security Clearance, and Common Access Card.

This position may require working additional hours to meet mission.

Program Supervisor Services (Key Personnel)

The Program Supervisor's primary duty station is Marine Corps Logistics Base (MCLB) Albany, GA. This position is responsible for direct supervision of personnel at MCLB Albany. The Government may require additional site-specific supervisors via individual task orders for work performed at other locations. The focus of this role is the management of the contracting team and the optimization of production/ repair operations, licensing, training, and onboarding of new contractors. This position will require a T3 security clearance, and a common access card is required to perform duties.

Staff Management: Directly supervise the team of contracting specialists. Delegate daily tasks, manage schedules, and ensure workload is distributed efficiently to meet operational goals.

Issue Resolution: Serve as the primary point of contact for resolving workplace issues, personnel conflicts, and operational challenges within the contractor team, and report finding to the Operations Manager.

Performance Management: Ensure the contracting staff meets or exceeds government-set performance goals. Monitor team productivity and provide coaching and corrective action as needed.

Training and Development: Train new and existing contract employees in all required operational procedures, safety protocols, heavy mobile equipment training/licensing and operational systems.

Morning Reports: Prepare and deliver daily morning status reports detailing the previous day's activities, current workload, staffing shortages and any pressing issues.

Labor Hour Reporting: Assist in tracking and reporting of direct labor hours for all contractor personnel, assist in setting up contract staffing to report labor hours.

License Management: Manage and track all necessary licenses and certifications for the contractor staff (e.g., mobile equipment operator licenses), ensuring all personnel are properly credentialed and that certifications remain current.

Status Reports: Prepare and deliver comprehensive Weekly and Monthly Status Reports detailing all supported activities, performance metrics, challenges, and proposed solutions.

Safe Work Environment: Be ultimately responsible for ensuring the contractor team maintains a safe and productive work environment by enforcing all safety regulations and promoting a culture of safety.

Shall be required to hold monthly safety meetings with contracting staff.

1.6.19 Key Qualifications:

Operations Program Manager: minimum of five (5) years of experience in a similar management role, with a strong preference for military project management experience; a bachelor's degree in business administration, logistics, supply chain management, or a related field is preferred; must be capable of obtaining and maintaining a T3 (Tier 3) suitability/security clearance and a Common Access Card (CAC);

must possess a valid state driver's license.

Program Supervisor: minimum of three (3) years of supervisory or team-lead experience in a production, maintenance, or warehousing environment; demonstrated experience training personnel on safety protocols and heavy mobile equipment licensing procedures; must be capable of obtaining and maintaining a T3 (Tier 3) suitability/security clearance and a Common Access Card (CAC).

1.6.20 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Badge or installation-access-credential requirements, if any, will be specified at the individual task order level based on the security and access-control procedures of the specific installation(s) where that task order's work is performed. Video recording or still photography of security checkpoints is not authorized.

1.6.21 Contractor Travel: Contractor may be required to travel CONUS and OCONUS during the performance of this contract to attend meetings, conferences, and training. Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Contracting Officer approval/authorization and notification to the COR prior to execution.

PART 2

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

GOVERNMENT FURNISHED ITEMS AND SERVICES:

The Government will provide access to Government-owned tools, shop equipment, and facilities required to perform the tasks outlined in each task order. The Contractor shall be responsible for providing all necessary personal protective equipment (PPE), personal hand tools, and any other items not explicitly stated as Government Furnished Property in an individual task order.

PART 3

SPECIFIC TASKS

3. Specific Tasks:

3.1 Maintenance and Sustainment

Provide maintenance, repair, overhaul, inspection, testing, certification, troubleshooting, modification, installation, fabrication, calibration, refurbishment, modernization, and sustainment services for military and commercial equipment, systems, infrastructure, facilities, and associated support equipment. Services may include preventive, corrective, predictive, recurring, emergency, or one-time requirements.

3.2 Technical and Engineering Services

Provide engineering, industrial engineering, technical analysis, technical documentation, configuration management, drafting, reverse engineering, process improvement, operations research, data analysis, quality assurance, quality control, production planning, scheduling, and other technical services supporting depot maintenance operations.

3.3 Logistics and Material Management

Provide logistics, warehousing, inventory management, material handling, property accountability, supply chain management, transportation coordination, receiving, shipping, storage, distribution, material control, and related logistics support services.

3.4 Program and Business Support

Provide program and project management, production management, financial management, accounting, business operations, business development, analytical support, reporting, records management, administrative support, and other professional services necessary to support MDMC operations.

3.5 Industrial and Facilities Support

Provide skilled trade services including, but not limited to, mechanical, electrical, electronic, machining, welding, fabrication, painting, blasting, plumbing, carpentry, calibration, facilities maintenance, utilities support, inspection, and other industrial services required to accomplish depot maintenance and facilities sustainment requirements.

3.6 Other Mission Support Services

Perform other professional, technical, analytical, administrative, logistical, maintenance, inspection, or skilled trade services that are within the general scope of this contract and necessary to support Marine Depot Maintenance Command's mission. Individual task orders will define the specific services, deliverables, and performance requirements.

Each Task Order will define the specific requirement, place of performance, deliverables, labor categories, performance standards, security requirements, travel, Government-furnished property or equipment, schedules, and any unique technical or administrative requirements applicable to that effort.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

(The Service required—usually a shall statement)

Standard Performance Rating (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

Contractor shall provide qualified personnel capable of performing all services identified in the applicable Task Order.

Required staffing is maintained with personnel meeting all contract and task order qualifications.

No unapproved staffing deficiencies.

COR

observatio n, staffing reports, personnel qualificati on review.

Contractor shall perform services in accordance with the applicable Task Order PWS.

Services meet all performance standards and deliverables identified in the Task Order.

≥95% compliance with Task Order requirements.

Government surveillance, deliverable review, random sampling, customer feedback.

Contractor shall submit all required reports, deliverables, and documentation.

Reports are complete, accurate, and submitted by required due dates.

100% on-time submission; ≤2% administrative errors.

Deliverable review, COR validation.

Contractor shall maintain an effective Quality Control Program.

Deficiencies are identified, documented, and corrected through root cause analysis and corrective action.

Corrective Action Plan submitted within 5 business days of Government notification;

repeat deficiencies minimized.

QCP review, surveillance records, corrective action tracking.

Contractor personnel possess required qualifications, licenses, and certifications before performing work under a Task Order.

Personnel are qualified, licensed, certified, or credentialed as required before beginning Task Order performance.

100% of personnel qualified, licensed, certified, or credentialed as required; no performance

COR review of qualification/cer tification records, by unqualified personnel. credential verification, personnel file spot-checks.

Contractor responds to Government Task Order requests within required timeframes.

Contractor acknowledges and responds to Task Order requests within the timeframe specified in the applicable Task Order;

absent a Task Order-specific timeframe, within 7 calendar days.

≥95% of requests responded to within the required timeframe.

COR tracking of request/response dates, correspondence review.

Task Order-specific Performance Requirements Summaries (PRS) may establish additional performance objectives, standards, acceptable quality levels (AQLs), key performance indicators (KPIs), surveillance methods, and performance thresholds applicable to the specific services being acquired. In the event of a conflict, the Task Order PRS shall take precedence over the base IDIQ PRS.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

Monthly Status Report (MSR)

Monthly 1 (electronic)

MS Word COR

Organizational Staffing Summary Report with personnel shortage updates

Monthly updates;

bi-monthly distribution

1 (electronic) MS Word COR

Task Order Milestones, Accomplishments Status Report

Monthly updates;

bi-monthly distribution

1 (electronic) MS Word COR

Meeting Agenda As needed 1 (electronic) MS Word COR

Minutes and Action Items

NLT two (2) business days after meeting

1 (electronic) MS Word COR

Quality Control Plan

(QCP)

As determined by

COR

1 (electronic) MS Word COR

Plan of Actions & Milestones

(POA&M)

Monthly updates; bi-monthly distribution

1 (electronic) MS Excel COR