Metro SDSU_Metro_Center_Custodial_Baseline.pdf

South Dakota State University Metro Center

Custodial Baseline Service Guide

Purpose

The purpose of this Custodial Baseline Service Guide is to establish consistent cleaning standards, service frequencies, and custodial expectations for all facilities within the SDSU Metro Center, 2400 S Minnesota Ave, Sioux Falls, SD 57106. These standards are intended to support a safe, clean, sanitary, and professional learning and working environment for students, faculty, sta , and visitors.

As a flagship presence for South Dakota State University in Sioux Falls, the SDSU Metro Center serves as a centerpiece facility that reflects the university’s commitment to excellence, professionalism, and community engagement. Maintaining a consistently clean and well-presented environment is essential to showcasing the facility and creating a positive experience for students, employees, partners, and visitors.

Custodial services are provided in alignment with operational priorities, building usage, occupancy levels, and APPA Custodial Sta ing Guidelines. The service frequencies outlined in this document represent baseline expectations and may be adjusted as needed to accommodate seasonal conditions, special events, emergency response requirements, or other facility operational demands.

Auditoriums, Classrooms, and Computer Laboratories

Daily Responsibilities

Custodial sta will inspect, disinfect, and replenish hand sanitizer, soap, and paper towel dispensers; empty, clean, and reline trash and recycling receptacles as needed; and spot clean walls, doors, and vertical surfaces for visible soil and marks. Floors will be cleared of debris prior to dust mopping or vacuuming, and hard surface floors will be mopped or spot cleaned as necessary.

Desks, tables, and seating surfaces will be wiped down, debris removed from chairs, and furniture repositioned to its standard layout. Drinking fountains and sinks will be cleaned and disinfected where applicable. Interior glass surfaces will be spot cleaned, major spills addressed promptly, and classroom markers and erasers replaced as needed.

Whiteboards will be thoroughly cleaned unless otherwise marked with “Do Not Erase” or “Save.” Door handles, push plates, and light switches will be cleaned and disinfected daily.

Custodial sta will also report damaged furniture, fixtures, or building maintenance concerns and verify wall clocks remain operational.

Weekly Responsibilities

Instructor stations, tables, and lecterns will be cleaned, excluding electronic equipment.

Mineral deposits will be removed from sinks and drinking fountains where applicable.

Monthly Responsibilities

All accessible horizontal surfaces will be dusted.

Annual Responsibilities

Carpet extraction cleaning will be performed as needed. Reachable light fixtures and di users will be cleaned, walls spot cleaned, and classroom seating inspected prior to the start of each academic term.

Service Expectations

Classrooms and computer laboratories are maintained in accordance with APPA Appearance Level 3 standards. Due to continuous occupancy and varying weather conditions, especially during winter months, cleanliness conditions may decline throughout the day. High-tra ic flooring areas may exhibit wear patterns, dullness, or staining that cannot be fully corrected through routine maintenance procedures. Dust accumulation and fingerprints may become noticeable between scheduled detail cleanings. Daytime custodial sta will provide supplemental spot cleaning whenever scheduling and occupancy conditions allow.

Entrances, Elevators, Hallways, Lobbies, and Vending Areas

Custodial sta will empty, clean, and reline trash and recycling receptacles; remove debris prior to floor cleaning procedures; and dust mop or vacuum flooring surfaces. Glass and entryway surfaces will be cleaned, elevator doors and interiors cleaned, and entrance mats vacuumed daily.

Lobby entrance glass will be cleaned as weather conditions permit. This includes inside and outside glass. Drinking fountains will be cleaned and disinfected, furniture returned to designated locations, and visible hallway marks addressed as needed. Door handles, push plates, and light switches will be cleaned and disinfected daily.

Monthly Responsibilities

Accessible horizontal surfaces and window ledges will be dusted and cleaned.

All exterior glass will be cleaned during the warmer months at least once per month. Glass Around entrances glass should be done daily.

Quarterly Responsibilities

Entrance matting systems cleaned beneath the surface.

Annual Responsibilities

Carpet extraction cleaning will be done in high-tra ic areas as needed. Reachable light fixtures and elevated surfaces will be cleaned, entrance matting deep cleaned, and walls spot cleaned where necessary.

Service Expectations

Entrances, hallways, elevators, lobbies, and vending areas are maintained in accordance with APPA Appearance Level 3 standards. High-tra ic conditions and seasonal weather may contribute to temporary deterioration throughout operational hours. Entrance matting systems are utilized to reduce moisture and debris tracked into facilities; however, some accumulation should be expected during inclement weather conditions.

Clinical Spaces

Custodial sta will empty, clean, and reline waste and recycling receptacles; remove debris from flooring surfaces prior to dust mopping or vacuuming; and wet mop or spot clean floors as needed.

Weekly Responsibilities

Accessible horizontal surfaces will be dusted.

Annual Responsibilities

Reachable light fixtures cleaned as needed.

Service Expectations

Clinical spaces are maintained in accordance with APPA Appearance Level 2 standards.

Due to continuous occupancy and winter weather conditions, moisture and debris accumulation may occur throughout the day. Flooring may show wear patterns or staining that cannot be fully corrected through standard maintenance procedures.

Conference Rooms, Huddle Spaces, and Debrief Rooms

Custodial sta will empty, clean, and reline trash and recycling receptacles; remove debris prior to vacuuming or dust mopping floors; and mop or spot clean flooring surfaces as necessary. Chairs, tables, and glass surfaces will be spot cleaned, and furniture returned to its standard arrangement.

Whiteboards will be cleaned thoroughly unless marked with “Do Not Erase” or “Save.” Door handles, light switches, and other high-touch surfaces will be cleaned and disinfected daily. Vertical surfaces will be spot cleaned as needed.

Monthly Responsibilities

All accessible areas within conference and meeting spaces will be dusted.

Annual Responsibilities

Carpet extraction cleaning will be performed. Reachable light fixtures will be cleaned and walls spot cleaned where necessary.

Service Expectations

Conference rooms and collaborative meeting spaces are maintained in accordance with APPA Appearance Level 3 standards. Due to frequent occupancy and extended operational use, cleanliness conditions may decline throughout the day. Flooring and carpeting may exhibit wear patterns, dullness, or staining that cannot be fully corrected through standard maintenance procedures.