M67854-26-I-4925

REQUEST FOR INFORMATION (RFI)

MARINE CORPS ENTERPRISE NETWORKS (MCEN) EVENT MANAGEMENT

SYSTEM (MEMS)

THIS IS A REQUEST FOR INFORMATION: This RFI is issued solely for informational and planning purposes and does not commit the Government to contract for any supply or service.

This RFI is intended solely for market research under Federal Acquisition Regulation (FAR) Part

10. No solicitation is available at this time. Issuance of this notice does not constitute any obligation on the part of the Government to procure devices or to issue a solicitation. Contractors are advised that the Government will not pay for any information received as a result of this RFI, nor will it accept unsolicited proposals or any responses as offers. All costs associated with responding to this RFI will be solely at the interested party’s expense. Contractors should mark any proprietary information clearly and appropriately. The Government will not be held liable for any damages incurred if proprietary information is not properly identified. Responses will not be returned. The information provided in this RFI is subject to change and is not binding on the

Government. The Government may provide additional information and issue additional RFIs at its discretion.

Questions pertaining to the Government’s requirements shall be submitted electronically to the

Contract Specialist: Ms. Francesca Deza francesca.deza@usmc.mil, or Contracting Officer: Mr.

Todd Ingold todd.ingold@usmc.mil no later than 14:00 PM Eastern Time on 07 May 2026.

Questions received after stated time will not be answered.

Responses shall be submitted electronically to the Contract Specialist: Ms. Francesca Deza francesca.deza@usmc.mil, or Contracting Officer: Mr. Todd Ingold todd.ingold@usmc.mil no later than 14:00 PM Eastern Time on 28 May 2026.

BACKGROUND: Marine Corps Systems Command (MCSC), the predecessor to the current organization, Program Executive Officer Digital & Enterprise Services (PEO Digital), was tasked with deploying a solution to monitor all events on the Marine Corps Enterprise Network

(MCEN) within a single solution that integrates all requirements outlined below. The solution must be capable of capturing telemetry that enables derivation of behavioral and attitudinal performance indicators. Exemplar insights enabled by these indicators include network traffic analysis, service reliability tracking, monitoring application performance, user experience and satisfaction scores, system usability scales, and/or net promoter-like scores.

System shall enable enterprise network service monitoring and extend to the tactical edge.

Solution must be capable of discovering, monitoring, and mitigating/remediating vulnerabilities.

Solution must have autonomous syncing capability and be able to execute functions when disconnected from the network. Role based access shall be delegated to each administrative and tactical level. Shall support common and custom application programming interface and integrate with established situational awareness dashboards.

REQUEST FOR INFORMATION: PEO Digital, Program Manager (PM), Cloud &

Cybersecurity (C&C), is requesting responses to determine the availability and technical capability of sources to meet the listed set of requirements articulated within Table 1.

INSTRUCTIONS: Responses to the following RFI questions should be submitted electronically in no more than 30 pages. Please note, files sent by email must be limited to 2MB or less each. Multiple files may be submitted, however total file size should not exceed 8MB.

Emails larger than 8MB will not be allowed to enter the Government email system and will not be received. Files must not be submitted in a .ZIP file. Responses should be prepared in MS

Word 2013 (or higher) or PDF format (compatible with Adobe Reader XI).

All responses shall include the following:

1) Business name and address; Name of company representative, title, and contact information; CAGE code; Unique Entity Identity (UEI); NAICS codes your company operates under; Socio-economic status (including a list of NAICS codes, as they pertain to the socio-economic status); and Government-wide contracts or other Federal

Government contract vehicles your firm participates in (e.g. NASA SEWP, GSA Alliant, Federal Supply Schedules, etc.)

2) Please explain your company’s ability/willingness to negotiate license terms and conditions that account for unique Government procurement statutes, regulations, and limitations.

3) Describe your company’s ability to meet each of the capabilities listed in Table 1. Please include a detailed explanation of how your solution meets each requirement and which product, by name, would be used to meet each requirement.

4) Work on any subsequent contract will likely be accomplished primarily at the

Government’s facilities. Indicate if you have a current Secret Facility Clearance, and if so, when does it expire.

5) Describe your company’s ability to provide product specific subject matter experts

(SME) to assist with the onsite design, test, and deployment of your product in the

Quantico, VA area.

6) Describe the upfront costs associated with deploying the product to include any initial procurement of hardware, software, licenses, and onsite support.

7) Describe annual sustainment costs associated with the maintenance of the product.

8) Describe annual costs of having a product specific SME onsite as needed.

9) Describe what training is available to the design and operations teams (in class, virtual, self-paced, etc.) and what the cost would be for those options.

10) Describe your company’s ability to provide a demo of your product meeting each of the requirements in Table 1.

11) Describe how your product supports network segmentation.

12) Describe your company’s product roadmap that identifies future additional capabilities or improvements to the product.

13) Please provide feedback on the requirements in Table 1, particularly any that are unclear, any that raise other concerns, or any that seem to be missing in support of the MCEN

Event Management System.

14) Please describe any other factors or considerations that Government should review before proceeding with any future solicitation.

TABLE 1: Marine Corps Enterprise Networks (MCEN)

Event Management System Requirements

General Requirements

Requirement

Proposed Consolidated Solution: Where practical, a single solution that integrates all requirements should be implemented. The solution shall be capable of capturing telemetry that enables derivation of behavioral and attitudinal performance indicators. Exemplar insights enabled by these indicators include network traffic analysis, service reliability tracking, monitoring application performance, user experience and satisfaction scores, system usability scales, and/or net promoter-like scores.

Security and Encryption: Solution shall be accredited to operate in both IL5 and IL6 environments. It shall be capable of working on premise or hybrid, not just in a cloud environment.

Mapping and Discovery: System shall enable dynamic discovery, manually imported configurations, automated usage, real time network visualization and vulnerabilities on user configurable intervals. Solution shall support both on premises and hybrid cloud applications.

Solution Characteristics: System shall enable enterprise network service monitoring and extend to the tactical edge. Solution shall be capable of discovering, monitoring, and mitigating/remediating vulnerabilities. Solution shall have autonomous syncing capability and be able to execute functions when disconnected from the network. Role based access shall be delegated to each administrative and tactical level. Shall support common and custom application programming interface and integrate with established situational awareness dashboards. Dashboard(s) shall have at least view access at all levels, dependent on permissions.

Coalition: In the event a solution meets the requirements for the above, consideration should be given to what compatible or same systems the joint force, Marine Forces Cyber

Command and US Cyber Command are employing.

Fielding: Solutions will be fielded at the enterprise level and shall be available for utilization by those Fleet Marine Force users who leverage enterprise services or transport.

Real Time Monitoring: The tool, or suite of tools, should provide the capability to perform real time monitoring and historical reporting. It shall be able to collect telemetry data from a wide range of network devices including routers, switches, firewalls, servers, endpoints, and applications. Collected telemetry should be able to support monitoring for user experience metrics.

Integration: The tool should integrate with other network management tools and systems such as configuration management databases and security incident and event monitoring system. Integrations with other network management tools and systems to allow seamless data sharing and collaboration. The tool should integrate with the organization's service desk or helpdesk system to facilitate the timely resolution of user-reported issues and improve overall user satisfaction.

Analytics: The tool should provide advanced analytics capabilities to analyze collected data, identify performance trends and anomalies, and correlate data from multiple sources to provide a holistic view of network performance.

Alerting and Notification: The tool should be able to alert and notify network administrators so that they may address performance issues. Alerts should be customizable and support integration with other communication tools.

User Experience: The tool should be able to integrate user feedback mechanisms into the to gather direct input from users about their experience. The tool shall continuously monitor and report on user experience metrics to ensure the optimal performance of network services.

Scalability: The tool should be able to keep pace with network and system changes and not impose a cap on the number of devices and equipment monitored.

Wireless Network Monitoring: This tool should be able to provide performance monitoring and user experience data for wireless devices and access points.

1. Enterprise Dashboard: The Enterprise Dashboard is a visual report showing charts and lists of expense information. It is helpful for a quick, overall snapshot of data at any given time, without requiring line-by detail.

Requirement

The solution shall consolidate/ingest real-time information from multiple monitoring applications into a single view.

The solution shall use WAN-optimized architecture to support enterprise-level network devices.

The solution shall support status view of monitored entities or groups from consolidated monitoring applications.

The solution shall interface with on/off-premise systems to include cloud and multi-cloud tenant monitoring.

The solution shall compare and correlate disparate data types and multiple entities from performance monitoring applications on a common timeline for analytics.

The solution shall provide the ability to search and filter monitored devices or elements.

The solution shall summarize top alerts based on frequency and provide the ability to view and acknowledge alerts from within the console.

The solution shall summarize top critical statuses to provide summary of problem areas and hotspots.

The solution shall provide predefined reports, as well as a customizable enterprise-wide reporting engine.

The solution shall support pass-through authentication to utilize credentials from supported performance monitoring applications.

The solution shall provide all necessary training material detailing how to perform initial setup of the software, conduct daily operations, generate reports, and troubleshoot common issues.

The solution access shall require CAC/PIV authentication.

High Availability

The solution shall have options for ensuring high-availability of application, with/without use of failover products.

The solution shall be able to support Windows server DHCP failover.

Deployment

The solution shall support the following deployment options:

• Centralized deployment

• Distributed / remote deployment

• Hybrid deployment

Contain a centralized operations console view, alert acknowledgement, and reporting interface.

Product Support

The solution shall come with 24x7 support.

Frequency of Updates

The solution shall notify availability of new versions in the web console.

Network Health and Performance Monitoring: Network Performance monitoring is the process of visualizing, monitoring, optimizing, troubleshooting, and reporting on the service quality of the network as experienced by the users.

Core Monitoring Capabilities

The solution shall be able to monitor:

• Routers

• Switches

• Firewalls

• Wireless devices

• Servers

• Other SNMP-enabled devices

• Availability, latency, load, threats, and connectivity

• Network events and system parameters

• Health and Quality of Service (QoS)

• Application status services and processes

• OS performance

• Cyber and indications warnings

• Section Board Controller (SBC)

The solution shall automatically provide real-time, in-depth network performance statistics after discovery/configuration of devices, including but not limited to:

• CPU load

• Memory utilization

• Interface utilization

• Packet loss

• Status of physical media (example: attenuation) To enable the coordination, de-confliction, and prioritization of bandwidth utilization the solution shall show the following statistics:

• Interface bandwidth

• Current traffic in bps

• Total bytes received/transmitted

The solution shall be able to discover and troubleshoot network paths hop-by-hop for both on premises and cloud environments.

The solution shall display information including alerting for major routing protocols (BGP, OSPF, RIP, EIGRP) with options to view and search routing tables including VRFs, changes in default routes and flapping routes, router topology and neighbor statuses.

The solution shall conduct network optimization through the modification of service and system configuration changes in response to real-time network changes.

The solution shall display device and interface status.

The solution shall monitor hardware health for popular vendors like Cisco, DELL, F5, Juniper, HP, etc.

The solution shall show both real time details and historical details in form of charts with the option to isolate specific time periods.

The solution shall be able to discover and monitor both IPv4 and IPv6 devices.

The solution shall have options to poll using SNMP v3 and WMI.

The solution shall have the option to determine device availability using SNMP only.

Network Discovery

The solution shall be able to discover devices in the network with SNMP and ICMP capabilities, on input of:

• IP address ranges

• Subnets

• Individual IP addresses

• Active Directory

The solution shall list all known IP addresses for each node.

The solution shall allow interface filtering on discovery results to include virtual interfaces and access ports.

The solution shall have option to automate and schedule discovery process.

The solution shall be able to automatically import discovered devices.

The solution shall use discovered information for creating topology maps.

The solution shall ingest, exchanges, de-confliction, and normalization data with adjacent enterprise network discovery tools.

Graphical User Interface and Customization

The solution shall provide a high-quality graphical user interface with asynchronous view refreshing.

The solution shall allow multiple users to log in simultaneously.

The solution shall have horizontal scaling options available to support high volumes of users.

The solution shall allow customization by having options to add/remove sections in web pages as necessary.

The solution shall provide a unified view of alerts, traps, events, and syslog messages in a single page.

The solution shall give a single unified view of:

• Multicast information

• Route information

• Device information

The solution shall allow creation of custom dashboards and restrict views for users based on devices or interfaces (i.e. role-based access).

The solution shall allow creation of custom dashboards for different purposes (i.e.

dashboards for performance monitoring, capacity planning, chargeback, etc.).

The solution shall log user actions and events in the web console for audit.

The solution shall allow interactive charting for node, interface, and volume charts.

The solution shall allow export of any web page in console to PDF format.

The solution shall provide End-of-Life/End-of-Support (EoL/EoS) information .

The solution shall allow remote access to job-related features and functions, to include remote configuration management.

The solution shall provide separate sections for configuration management tasks, inventory, and reports on policy violations.

The solution shall create customized views corresponding to user roles and responsibilities.

The solution shall create Role Based Access Controls (RBAC) to restrict information and capabilities based on specified user roles.

The solution shall create user defined RBAC permissions for individual personnel per region, base, post, or station.

The solution shall allow customization by having options to add/remove widgets in web pages as necessary.

The solution shall have integration options to automatically visualize relevant applications and storage objects .

The solution shall have the ability to dynamically baseline statistics and automatically set

Warning and Critical threshold.

The solution shall allow alerts suppression during scheduled maintenance.

Network Maps

The solution shall represent the network pictorially and display performance details of devices in real time.

The solution shall have the capability to display the status of nodes or an aggregated group of nodes over dynamically updated street data.

The solution shall be able to automatically connect devices by means of topology information gathered during discovery, like Cisco Discovery Protocol or Link Layer

Discovery Protocol.

The solution shall be able to view multicast topology using upstream and downstream device list information.

The solution shall be able to display device location from geographical to street level.

Extensibility

The solution shall allow gathering of custom properties from SNMP-enabled devices.

The solution shall be able to fetch properties from devices without a requirement to import device MIBs into MIB database.

Application Aware Network Performance Monitoring

The solution shall be able to provide Network Response Time (NRT) and Application

Response time (ART) for critical applications.

The solution shall be able to identify and classify Commercial of the Shelf Applications

(COTs) applications .

The solution shall have the ability to display aggregate volume metrics per application / node.

The solution shall be able to contextually provide Quality of Experience data for nodes in

Node Details sub view.

Additional Components

The solution shall have utilities to:

• View the database

• Stop and start application services

The solution shall have wireless reporting option to display wireless thin and autonomous access points and their associated clients.

The solution shall have customized mobile views of console for administrators' immediate viewing.

The solution shall be able to report on virtualized Cisco Nexus 1000V switches, VSAN, Fiber Channel switches like Cisco MDS, Brocade, McData devices.

The solution shall be able to monitor cloud-based Meraki wireless infrastructure.

The solution shall be able to monitor entire VMware and Hyper-V virtual infrastructure, including Virtual Centers, Datacenters and ESX clusters, and automatically track VM performance.

The solution shall be able to monitor individual components in F5 BIG-IP load balancing environment.

The solution shall be able to monitor individual components in Cisco ASA firewall, including but not limited to:

• Connection count

• Site to site and remote access VPN tunnels

• Interface identity and utilization

• High availability status

• Configuration synchronization status

The solution shall be able to monitor SDN environment (e.g. Cisco ACI), including but not limited to: APICs, tenants, application profiles, endpoint group, and physical entities.

Integration

The solution shall allow integration with third-party applications at user-interface layer, through message exchanges and APIs.

The solution shall be able to integrate with Enterprise Ticketing System, with the ability to automatically create incidents and synchronize the acknowledgement of incidents bi-directionally.

The solution shall support SAML 2.0 for integration with Active Directory Federation

Services (AD FS) or Okta for Single Sign-On (SSO).

Enterprise Scalability

The solution shall handle interruptions in the connection between the engines and the main application.

The solution shall allow information from multiple instances of application to be consolidated into a single view.

The solution shall be able to monitor large-scale, distributed environments.

Platform Security

The solution shall be fully compatible with TLS 1.2, without any dependency on TLS 1.1 or

1.0.

The solution shall support enterprise virtualization-based security (VNS) solution.

The solution shall not require consultants for deployment, implementation, configuration, or customization.

The solution shall support agentless deployment.

The solution shall support deployment for on-prem, cloud, and multi-cloud platforms/systems.

The solution shall support centralized upgrades for all remote components.

NetFlow Data and Traffic Analysis: A NetFlow analyzer is a capability deployed to perform monitoring, troubleshooting and in-depth inspection, interpretation, and synthesis of traffic flow data within a network. Analyzing NetFlow facilitates accurate capacity planning and ensures resources are utilized appropriately to support organizational goals.

Core Monitoring Capabilities

The solution shall be able to monitor network traffic by capturing flow data from network devices.

The solution shall identify which users, applications, and protocols are consuming the most bandwidth.

The solution shall identify and classify network data and associated metadata.

The solution shall highlight the IP addresses of the top bandwidth consumers on the network.

The solution shall be able to associate traffic coming from different sources to application names.

The solution shall be able to receive flows from non-SNMP-enabled devices.

The solution shall monitor Class-Based Quality of Service (CBQoS) with nested policies.

The solution shall monitor:

• Type of Service (ToS)

• Differentiated Services Codepoint (DSCP)

• Per-Hop Behavior (PHB)

The solution shall monitor BGP information.

The solution shall have options to specify data retention periods to avoid strain on database and server resources.

Advanced Reporting

The solution shall display trend analysis and network forensics.

The solution shall perform statistical calculations on Events including:

• Frequency of a given Event

• Correlation of Events across multiple network locations

• Correlation of Events across multiple network devices

The solution shall correlate Event notifications with entries from the Known Error Data Base

(KEDB).

The solution shall perform proactive log analysis and real-time event correlation to identify attacks, highlight threads and detect policy violations.

The solution shall be capable of immediately spotting abnormalities in the network by looking into data and meta-data.

The solution shall be capable of monitoring both devices and systems. (For example, monitor Windows Domain Controllers for brute force hacking attempts, monitor firewalls for port scans and malformed packets, monitor antivirus software for not-cleaned viruses, monitor proxy servers for suspicious URL access, monitor SQL databases for changes to tables and schema, FRCS, SCADA, and Installation Communications Grid related systems).

Grouping

The solution shall create custom IP address groups to categorize flows by geography, department, and device type.

The solution shall be able to use groups while creating customized views of network traffic.

Extensibility

The solution shall allow gathering of flow information from devices which are not flow-capable when used with third-party flow exporters.

Additional Features

The solution shall help to recognize malicious traffic, including but not limited to, TCP and

UDP traffic on port 0 and DOS attack.

The solution shall give importance to the most bandwidth-intensive conversations to improve database performance, reduce page load times and increase reporting speed.

The solution shall compress data in database for optimal performance of application.

The solution shall ensure database maintenance happens in background to prevent overwhelming of database with flow traffic data.

The solution shall allow NetBIOS and DNS resolution of endpoint domain names.

Network Device Configuration Management: Network configuration management is the ongoing process of overseeing the setup and maintenance of network devices, as well as software and firmware installed on these network devices. It encompasses the discovery of devices, the monitoring of device configuration and status, and the maintenance of the inventory.

Core Capabilities

The solution shall be able to automatically backup configuration (text based, XML and binary configuration files) for routers, switches, firewall, access points and other network devices.

The solution shall be able to make bulk configuration changes.

The solution shall identify changes in configuration on any active device with an IP address attached to the network.

The solution shall compare the current configuration of any device attached to the network to the approved configuration for that device.

The solution shall send real-time alerts when network configuration changes occur.

The solution shall allow comparison of startup and running configuration files to troubleshoot device configurations.

The solution shall allow comparison of configuration for multiple devices against a common baseline configuration.

The solution shall help automate repeated tasks by defining series of commands as templates and executing them with or without parameters.

The solution shall detect configuration policy violations to ensure compliance with federal regulations and corporate standards.

The solution shall automate change approval process by enabling administrator to review changes submitted by uploaders before they are executed on the devices.

The solution shall provide inventory of network device hardware.

Advanced Alerting

The solution shall be able to backup configuration, execute configuration script, and display last configuration changes as alert actions.

Additional Components

The solution shall have utilities to create device templates for devices which are not supported out-of-the-box.

The solution shall be able use external authentication server like RADIUS/TACACS.

The solution shall provide firmware vulnerability information for Cisco and Juniper devices.

The solution shall be able to discover all security contexts on Cisco ASA and individually handles configuration backup and restore.

The solution shall be able to visualize ACLs configured on Cisco ASA, with the ability to detect and notify on changes on ACLs, display rules hit count, identify shadow and redundant rules.

The solution shall be able to discover VDC on Cisco Nexus and individually handles configuration backup and restore.

Integration

The solution shall be able to integrate with modules serving other monitoring purposes and provide a single-pane-of-glass view.

Applications and Services Monitoring: Server and Application monitoring is the process of monitoring a service systems and application resources. This includes the management of performance and availability of servers and software applications on the network. This includes detecting and diagnosing server and application problems to maintain an expected level of service.

Core Monitoring Capabilities

The solution shall monitor:

• Application status

• Application performance statistics

• Services and processes

• OS performance

• Hardware

The solution shall automatically provide real-time view of processes running in systems and in-depth application performance statistics after discovery/configuration of applications.

The solution shall define automated workflows for the processing of events related to planned and unplanned changes.

The solution shall create incident, problem, and change (Event) records within the USMC

Incident Ticketing tool.

The solution shall have expert monitoring methods that point out the status and performance of key parameters (like services, queue length in case of Exchange, SQL queries in case of databases, etc.) of applications based on best practices.

The solution shall establish important parameters of an application, into a single monitoring template that can be uniformly applied to applications on different servers.

The solution shall be propagated immediately to all other servers with that specific application.

The solution shall allow use of custom scripts with various scripting engine options like

VBscript, Perl, Powershell, etc.

The solution shall be able to report hardware details (like CPU, memory, fan state, power, etc.) of servers.

The solution shall be able to get Disk I/O Performance Metrics for Processes & Services

Monitored via WMI.

The solution shall have options to specify data retention periods.

The solution shall be able to provide User Audit Event Logging including:

• Terminated Processes

• Stopped/Started/Restarted Services

• Nodes

• Rebooted

Newly Created/Edited/Deleted Credentials & Application Templates

• Assigned, Removed, Managed, and Unmanaged Applications

Cloud Monitoring Capability

The solution shall discover and monitor EC2 cloud instances and EBS volumes via API.

The solution shall discover and monitor enterprise cloud services via API.

The solution shall automatically discover and monitor new instances.

The solution shall consolidate view for cloud, hybrid, and on-premises systems.

The solution shall be able to monitor cloud container deployments.

Application Discovery / Monitoring

The solution shall have option to find processes either through WMI or SNMP, Performance

Counter Monitors, WMI Monitors, VMware Performance Counter Monitors, etc.

The solution shall be able to discover application dependencies and connections between application servers, with the ability to monitor both incoming and outgoing connection information on a per process level.

The solution shall have option to discover JMX monitors for monitoring Java-based applications like JBoss, Tomcat, WebLogic, etc.

The solution shall provide in-depth monitoring of enterprise mailbox role servers including:

• Performance of Information store

• Database

• Storage

• Replication

The solution shall trend the sent and received emails and attachments for every mailbox user.

The solution shall provide in depth monitoring of enterprise Internet Information Service

(IIS) including:

• Services

• Processes

• Individual website connections

• Response time

• Individual application pool

• Other statistic like cache and connection The solution shall provide in depth monitoring of enterprise office productivity suite.

Topology Maps

The solution shall be able to represent the applications pictorially and display performance details of applications in real time.

Virtualization Infrastructure Environment Management: Virtualization management is primarily part of virtualization security and control processes. It includes real-time activity performed to prevent a virtualization environment from unexpected events, performance issues and bottlenecks, architectural changes, and potential risks. The endstate of virtualization management is to ensure each device within a virtualization infrastructure/environment performs optimally.

Core Monitoring Capabilities

The proposed monitoring solution shall be able to do heterogeneous hypervisor management from a single pane of glass.

The solution shall conduct performance monitoring of enterprise virtual environments.

The solution shall collect performance and capacity information on enterprise virtualization software and environments.

The solution shall collect performance and capacity information of clusters, hosts and VMs.

The solution shall proactively monitor, detect, and troubleshoot virtualization capacity bottlenecks.

The solution shall determine optimal VM placement based on network configuration.

The solution shall help control VM sprawl with advanced analytics.

The solution shall identify idle/stale VMs, zombie VMs, orphaned files and over-allocated

VMs.

The solution shall be able to track VM and host configurations over time and show environmental configuration changes.

Capacity Planning Capability

The solution shall provide predictive recommendations to CPU, memory and storage resources that make use of historical trends and patterns.

The solution shall generate reports with detailed usage statistics covering predicted resource consumption and recommendations for meeting future needs.

The solution shall be able to execute remediation immediately or according to schedule in batch with the data provided by automatic recommendations.

Alerting

The solution shall discover and act on performance issues using flexible alerts and integrated recommendations.

Grouping

The solution shall have advanced search capabilities to search, filter and sort across collected configuration and performance attributes.

The solution shall import user defined configuration attributes for all devices connected to the network.

The solution shall be able to display relationships between connected resources over time to map dependencies between virtual datacenter objects such as VMs, hosts, datastores, clusters and vApps.

Extensibility

The solution shall be able to fetch virtualization properties and customize them into dashboards views by advanced search capabilities.

Deployment

The solution shall be installable either in a VMware or Hyper-V environment.

The solution shall require one installation to manage a mixed VMware and Hyper-V environments.

Integration

The solution shall integrate with application monitoring software to provide end-to-end application performance view from the application to the VM to the host.

The solution shall identify problems resulting from resource-intensive VMs.

Call Center Traffic Quality Management: Monitoring of telephone technologies

(including VoIP) and network quality manager monitors telephonic performance by analyzing Call Detail Records generated by Call and Communication Managers. This process assists in proactively identifying and eliminating distortion, latency, and noise.

Core Monitoring Capabilities

The solution shall be able to identify site-specific and WAN-related network performance.

The solution shall be able to monitor VoIP/landline call paths to ensure quality of service for voice traffic.

The solution shall automatically provide real-time, in-depth VoIP/landline performance statistics, including MOS, jitter, network latency and packet loss.

The solution shall assist in determining impact of WAN performance on key applications.

The solution shall display IP SLA operation status.

The solution shall monitor CDR/CMR data for real-time call quality monitoring and granular data collection.

The solution shall monitor enterprise Call and Communication Manager call metrics, including but not limited to:

• VoIP/landline call Details

• Failed Calls, Region Calls

• Region Details

• Disconnect

• Calls by Region

• VoIP Phone Details

• Path Details

• VoIP Gateway/Endpoint

The solution shall fully integrate with the Network Common Operational Picture solution.

The solution shall have options to search VoIP/landline call records to troubleshoot problematic calls.

The solution shall illustrate both real-time details and historical details in form of charts with option to choose the time-periods.

Operations

The solution shall support popular IP SLA operations, including: HTTP, FTP, DNS, DHCP, TCP Connect, UDP Jitter, VoIP UDP Jitter, ICMP Echo, UDP Echo, ICMP Path Echo, ICMP Path Jitter.

DISCLAIMER:

Proprietary information and trade secrets, if any, must be clearly marked on all materials. All information received that is marked Proprietary will be handled accordingly. Please be advised that submissions will not be returned. The Government shall not be held liable for any damages incurred if proprietary information is not properly identified.

Telephonic inquiries or replies will not be entertained.