Measure_K_Website_Services.pdf

County of San Mateo

Request for Proposals (RFP - Informal) for Measure K

Website Services

County Executive's Office

RFP - Informal No. 2027-RFP-00190

RFP - Informal Contact: Roberto Manchia rmanchia@smcgov.org

1. Introduction and Schedule

The County of San Mateo (the “County” or “SMC”) covers most of the San Francisco Peninsula. The region covers 744 mi and is home to nearly 800,000 residents and 20 incorporated cities. The County provides for the health and welfare of all people within its borders and serves as the local government for the unincorporated areas. Innovation thrives here in industries including bioscience, computer software, green technology, hospitality, financial management, health care, education and transportation. The

County prides itself on how that prosperity fosters its commitment to protecting and enhancing the health, safety, welfare and natural resources of the community.

1.1. Summary

The County of San Mateo is soliciting proposals from qualified firms that will be limited to the Measure K website and its related technical, accessibility, and support services. The proposal pricing must be presented separately from any other County web-services solicitation or agreement.

1.2. Contact Information

Roberto Manchia

CFO

Email: rmanchia@smcgov.org Phone: (650) 363-4597

Department:

County Executive's Office

Department Head:

Michael Callagy County Executive

1.3. Timeline

RFP Released November 4, 2026

Deadline for Questions, Comments and

Contract Exceptions

November 11, 2026, 12:00am

Question Response Deadline November 16, 2026, 12:00am

Proposal Due Date and Time November 20, 2026, 12:00am

2. Scope of Work

2.1. General Requirements

The requirements in this section apply to all services performed under this Scope of Work.

mailto:rmanchia@smcgov.org tel:(650)363-4597

Page 3 of 16 Release date of November 4, 2026

Accessibility Compliance and Remediation — Included; No Separate Fees

• Accessibility is a continuing performance requirement. The Contractor shall include all routine accessibility monitoring, testing, remediation, verification, documentation, and consultation necessary to keep Contractor-managed websites and Contractor-delivered websites in conformance with the

Accessibility Requirements.

• The Contractor shall not assess separate fees for accessibility scanning, code-level remediation, template/component remediation, remediation of Contractor-created content or assets, accessibility statements, accessibility reporting, or routine content-author accessibility guidance.

• The Contractor shall conduct recurring automated scans and targeted manual testing, including keyboard navigation, focus order, semantic structure, labels and instructions, color contrast, alternative text, headings, forms, error identification, responsive behavior, and common assistive-technology compatibility issues.

• The Contractor shall remediate defects at the code, template, component, configuration, and content level. Browser overlays, widget-only solutions, or equivalent patch approaches shall not substitute for underlying remediation unless expressly approved in writing by TSD.

• The Contractor shall promptly (within three business days) identify items requiring County action or involving third-party services, document the risk and recommended action, and provide reasonable assistance to resolve the issue.

• The Contractor shall ensure that all websites are able to be translated, at minimum, into Spanish, Chinese, and Tagalog.

County and TSD Standards

• Comply with all applicable TSD Standards throughout the term, including standards that may be updated during the agreement.

• Use County-approved hosting, deployment, security, identity, analytics, cookie/consent, domain, and monitoring arrangements where required.

• Coordinate with TSD on architecture, integrations, hosting, DNS, SSL/TLS certificates, access control, release management, and security incident response.

• Follow applicable County branding, content, records retention, privacy, and public-information requirements as directed by the County.

Security, WordPress Maintenance, and Technical Quality

• Maintain supported and secure versions of WordPress core, themes, plugins, server-side components, and other dependencies.

• Apply updates through a documented staging, backup, testing, approval, and production-release process. Emergency security updates may be expedited with notice to the County.

• Use least-privilege access, multi-factor authentication where available, secure credential management, backups, vulnerability monitoring, SSL/TLS, and other reasonable security controls.

• Avoid unsupported, abandoned, duplicative, or unnecessary plugins and document all approved third-party components.

• Use maintainable coding practices and preserve a current inventory of themes, plugins, integrations, custom code, licenses, and administrative access.

Page 4 of 16 Release date of November 4, 2026

Content Management and Reusable Components

• Use WordPress and Gutenberg, or another County-approved content-authoring approach, to enable appropriate County staff to create and update content without routine vendor intervention.

• Develop reusable, accessible templates, patterns, blocks, custom post types, taxonomies, and editorial workflows when needed.

• Provide clear content-author guidance for accessible headings, links, alternative text, documents, tables, images, video, and forms.

• Do not introduce vendor lock-in. County staff must retain practical access to administer and export

County content and data.

Quality Assurance, Acceptance, and Documentation

• Test deliverables in current major desktop and mobile browsers and at common responsive breakpoints.

• Provide a pre-release quality-assurance checklist covering functionality, links, forms, accessibility, performance, security updates, analytics where applicable, and mobile responsiveness.

• Correct defects identified before acceptance that are attributable to the Contractor’s work at no additional cost.

• Provide current technical documentation, operating procedures, and transition materials for all

Contractor-managed Websites.

County Ownership, Access, and Transition

• The County shall own all County-funded deliverables, including website files, source code, custom themes, configurations, documentation, content provided by the County, and project-specific work product, subject to any pre-existing third-party license terms disclosed and approved in writing.

• The Contractor shall provide the County and TSD with current administrative access to all County systems, repositories, accounts, credentials, domains, and documentation used to provide services.

• Upon County request or at agreement end, the Contractor shall provide a complete transition package and reasonable knowledge transfer to the County or a successor vendor.

2.2. Measure K Website Services

The Contractor shall provide the following recurring, dedicated services for the Measure K website:

`smcmeasurek.org`, or such successor domain or County-approved environment as designated in writing by the County.

Onboarding, Discovery, and Transition-In

• Review the current Measure K website, WordPress configuration, hosting arrangement, plugins, themes, custom code, integrations, domain and DNS configuration, analytics, user roles, and available documentation.

• Prepare a transition-in plan that identifies access dependencies, risks, outdated components, accessibility issues, security concerns, licenses, and recommended early actions.

• Establish County and TSD points of contact, escalation procedures, service-request intake process, maintenance calendar, and reporting format.

• Document baseline conditions and maintain a current site inventory.

Page 5 of 16 Release date of November 4, 2026

Recurring Maintenance and Operations

• Monitor website availability and promptly investigate reported outages or material performance degradation. Proposals should include a sample timeline of actions taken in the event of an outage.

• Perform scheduled WordPress core, plugin, theme, dependency, and security updates using a documented staging and release process.

• Maintain current backups and test restoration procedures at intervals approved by TSD.

• Maintain SSL/TLS, DNS coordination, uptime monitoring, error monitoring, and other operational controls assigned to the Contractor.

• Provide routine content and configuration support, including updates to pages, posts, documents, images, navigation, forms, and notices, as authorized by the County.

• Maintain compatibility with current major browsers and mobile devices.

Accessibility Maintenance and Remediation

• Perform recurring accessibility scans and targeted manual testing. Provide a sample scanning and testing timeline in the RFP proposal.

• Remediate accessibility defects in templates, blocks, components, custom code, configuration, and

Contractor-created content as part of the recurring maintenance price.

• Provide a written accessibility status report at least quarterly, including known issues, corrective actions, items requiring County input, and resolution status.

• Provide ongoing practical guidance to County content authors to prevent accessibility regressions.

Enhancements and Lifecycle Planning

• Provide recommendations for lifecycle upgrades, modernization, performance improvements, content structure, security improvements, and accessibility improvements.

• Perform minor enhancements within the recurring service allocation, if any, specified in the County’s final pricing schedule. Minor enhancements are expected to be completed within five business days, including any associated testing.

• Perform larger redesigns, rebuilds, integrations, or new functionality only upon written County authorization under an approved change authorization or separate task order, as applicable.

• Maintain a rolling backlog of recommended improvements, risks, dependencies, and estimated effort.

Long-Term Continuity and Transition Support

• Maintain documentation sufficient for the County or a successor contractor to operate and maintain the Website throughout its anticipated life through at least 2043.

• Provide annual review of platform supportability, dependency lifecycle status, licensing, hosting arrangements, and anticipated modernization needs.

• At County request, provide exportable backups, source materials, configuration records, access inventories, and knowledge transfer without withholding County-owned materials.

2.3. Service Levels and Response Expectations

Proposers shall describe their proposed service levels, and the associated processing times. The County may finalize response and resolution targets during contract negotiations.

Severity Example Initial Response Target Action / Update

Page 6 of 16 Release date of November 4, 2026

Critical Website unavailable, confirmed active compromise, or critical public-service failure

[Proposer to state] [Proposer to state]

High Material function, form, security, or accessibility issue affecting users

[Proposer to state] [Proposer to state]

Routine Content request, minor defect, or standard maintenance item

[Proposer to state] [Proposer to state]

2.4. Deliverables and Reporting

• Transition-in assessment and operating plan within 10 business days after notice to proceed.

• Current technical inventory and access register updated at least quarterly.

• Monthly maintenance report summarizing updates, service requests, incidents, outstanding issues, and planned work.

• Quarterly accessibility status report and remediation log.

• Annual lifecycle and continuity assessment.

• Updated documentation and transition package upon County request and at agreement end.

2.5. County Responsibilities

• Provide timely access to County-controlled systems, content, subject matter experts, and approvals necessary for authorized work.

• Identify County contacts authorized to request work and approve deliverables.

• Coordinate TSD review and approval where required.

• Remain responsible for policy decisions, legal review, and approval of final public-facing content unless otherwise expressly authorized.

2.6. Acceptance

The County will review deliverables against the approved requirements. A deliverable is accepted when the County provides written acceptance or otherwise confirms in writing that the applicable work is complete. The Contractor shall correct deficiencies attributable to its work before acceptance at no additional cost.

2.7. Term and Renewal

The anticipated initial term is 3 years, with County options to renew as permitted by the resulting agreement and applicable County procurement requirements. The County’s objective is uninterrupted service continuity for the Measure K website through at least 2043, subject to funding, procurement, and County approvals.

3. Submission Requirements

3.1. Submission Deadline

Proposals must be electronically received by 12:00 am, on Friday, November 20, 2026, via eProcurement system.

Allow sufficient time for the upload to complete by the Due Date and Time. Partial uploads will automatically terminate, and proposals will be rejected. The eProcurement system submission time will

Page 7 of 16 Release date of November 4, 2026 be the official submission time. The County will not be responsible for and may not accept proposals that are late due to slow internet connections or for any other failure of the eProcurement system.

NOTE: The County does not maintain the eProcurement system and is not liable for site failures or technical problems. To resolve technical issues, contact OpenGov Technical Support by using the real time chat located in the lower right-hand corner of the screen, or via email at procurement-support@opengov.com https://procurement.opengov.com/portal/smcgov

3.2. Pre-submission Registration

Organizations or individuals interested in responding to this solicitation must register online with the

County of San Mateo at:

• https://procurement.opengov.com/portal/smcgov

It is recommended that organizations complete this registration as soon as possible. The County will not be responsible for and may not accept proposals that are late due to a failure to register in the eProcurement system.

3.3. Submission via eProcurement Portal

Required Documents

Please refer to the Technical Proposal section for submittal documents and requirements.

Electronic Submissions

Include the proposer name and the RFP title and number in each filename. Submit proposals via the eProcurement website, allowing sufficient time for the upload to complete by the Due Date and Time. As noted above, the eProcurement portal submission time will be the official submission time, and partial uploads will automatically terminate, and proposals will be rejected. Contact eProcurement Portal with technical questions regarding this site.

Conflicts between Certain Requirements

Prior to the submission deadlines and solely relating to a determination of the timeliness of questions, comments, and proposal submissions, information displayed on the eProcurement portal site will take precedence in the event of a discrepancy between that information and the information within the solicitation documents. For all other discrepancies, the information in the solicitation documents will take precedence.

Format

Documents should be created in the following format:

• Text should be Times New Roman (12-point minimum font size) and unjustified (i.e., with a ragged-right margin)

• Pages should have margins of at least one inch on all sides (excluding headers and footers) mailto:procurement-support@opengov.com mailto:procurement-support@opengov.com https://procurement.opengov.com/portal/smcgov https://procurement.opengov.com/portal/smcgov https://procurement.opengov.com/portal/smcgov/projects/321052/document?section=undefined

Page 8 of 16 Release date of November 4, 2026

• If the proposal is lengthy, a Table of Contents should be included.

• PDF format is preferred.

Errors in Proposals

The County will not be liable for any errors in proposals. Proposals may be rejected as unresponsive if they are late, incomplete, missing pages or information, or cannot be opened for any reason. The County may waive minor irregularities, but such waiver will not modify any remaining RFP requirements.

4. Minimum Qualifications and Technical Proposal

4.1. Minimum Qualifications

4.1.1. Has Proposer been providing similar services for a minimum of four (4) years within the last seven (7) years? *

☐ Yes

☐ No

*Response required

4.1.2. Please confirm your firm is registered with System for Award Management (SAM) *

☐ Please confirm

*Response required

4.1.3. What is the registered Business Name and Unique Entity ID (UEI) No.? *

Unique Entity ID (UEI) numbers can be found on sam.gov

*Response required

4.2. Technical Proposal

4.2.1. Introduction and Executive Summary *

Submit a letter of introduction and executive summary of the proposal. The letter must contain:

• Name, title and contact information (email, phone, and address) for representative of proposer that is responsible for communication related to this RFP.

• Name, title, contact information, and signature of person authorized to obligate firm to perform the commitment contained in the proposal.

Submission of the letter will constitute a representation by proposer that it is willing and able to perform the commitments contained in the proposal and has not violated the terms of this RFP.

*Response required

4.2.2. Statement of Minimum Qualifications *

Describe how the proposer meets the minimum qualifications as set forth in Minimum Qualifications of this RFP.

Submission of the Minimum Qualifications checklist is not a substitute for providing a detailed written response.

Page 9 of 16 Release date of November 4, 2026

*Response required

4.2.3. Project Approach *

This section should correlate to the Scope of Work . Proposer should give a short summary describing how it will perform the relevant work

*Response required

4.2.4. Scope of Work tasks/milestones *

Describe your proposed approach to tasks/milestones

*Response required

4.2.5. Proposed schedule *

Attach proposed schedule reference ability to complete the project within the County's required time frame

*Response required

4.2.6. Innovations *

Refence any notable innovations or improvements that you expect to provide (with respect to, for example, efficiency, technology, sustainability)

*Response required

4.2.7. Performance Measures *

Describe a plan for achieving performance measures

*Response required

4.2.8. Firm Qualifications *

Attach information regarding background and qualifications, including the following:

• A brief description of the proposer.

• A description of not more than three (3) projects similar in size and scope conducted by the proposer, including the client, reference and telephone numbers, primary staff members involved, budget, schedule, and project summary. Descriptions should be limited to one (1) page for each project.

• If subcontractors are anticipated, identify them (if known) and provide information on how they will be used.

*Response required

4.2.9. Team Qualifications *

Provide a chart identifying:

▪ Project team and reporting structure

▪ Lead project manager

Page 10 of 16 Release date of November 4, 2026

▪ Role each person will play in the project

Provide a brief description of the experience and qualifications of the project team members, including short resumes if desired.

Written assurance that the key individuals listed and identified will be performing the work and will not be substituted or reassigned without the County’s prior approval

*Response required

4.2.10. References *

Provide 3 references for each of the following, including the name, address, and telephone number of recent clients (preferably other public agencies):

*Response required

4.2.11. Fee Proposal *

The Fee Proposal should be submitted as a separate PDF file from the Technical Proposals detailed in

Required Documents.

The County reserves the right to accept other than the lowest priced offer and to reject any proposals that are not responsive to this request.

*Response required

5. Evaluation and Selection Criteria

The proposals will be evaluated by a selection committee with relevant expertise. The County intends to evaluate the proposals generally in accordance with the criteria itemized below. Proposers with the highest scoring proposals may be interviewed by the committee to make the final selection.

No. Evaluation Criteria Scoring Method Weight (Points)

1. Project Approach Points Based 10 (10% of Total)

2. Firm Qualifications Points Based 25 (25% of Total)

3. Team Qualifications Points Based 20 (20% of Total)

4. Interview Points Based 20 (20% of Total)

5. Price Reward Low Cost 25 (25% of Total)

6. Instructions to Proposers

Page 11 of 16 Release date of November 4, 2026

6.1. Instructions

There will be no pre-proposal conference or site visit for this project.

6.2. Communications

A. As of the issuance date of this RFP and continuing until it is canceled or an award is made, no proposer or person acting on behalf of a prospective proposer may discuss any matter relating to the RFP with any officer, agent, or employee of the County, other than through eProcurement portal, to the Authorized Contact Person, or as outlined in the evaluation or protest procedures.

B. Proposers (including any agent, owner, employee, board members, or other such affiliates) shall not offer any gift, favor, or other personal benefit to any County officer or employee during the procurement process for this agreement, including during the solicitation period and contract negotiations.

Violation of the foregoing prohibitions may result in a proposer being found non-responsible and barred from participating in this or future procurements.

6.3. Contract Award

A. Award Procedure

Contract negotiations are neither an offer nor guarantee that a contract will be executed. A contract award, if any is made, will be to the responsive, responsible proposer offering the overall best value to the County for the services and goods described in this solicitation, or as applicable, for a specific portion of the services and goods described. Any agreement reached will be memorialized in a formal agreement using the attached template, executed by the appropriate authority.

B. Notice of Intent to Award

If a decision is made to take steps to enter into an agreement with one or more proposers, the

County will post a Notice of Intent to Award or otherwise notify proposers the remaining proposers of their non-selection. Notice may instead be provided by including approval of the agreement as an item on an agenda for a meeting of the Board of Supervisors.

C. Commencement of Performance

After all parties have signed the agreement, the County will notify the contractor and performance may proceed. Prior to execution of the agreement by the County, no County employee may authorize work under the agreement. Any work performed prior to the full execution of the Agreement may not be compensated.

D. Levine Act DisclosureThe Levine Act (California Government Code Section 84308) imposes certain requirements on parties contracting with the County of San Mateo related to campaign contributions to County “officers,” including elected County officers and candidates seeking elective office, who may participate in making a decision on certain County contracts. Elected

County officers in San Mateo County include: the San Mateo County Board of Supervisors, Page 12 of 16 Release date of November 4, 2026

Assessor-County Clerk-Recorder, County Controller, Coroner, District Attorney, Sheriff, and Tax

Collector-Treasurer.Generally, under current County policy, approval by the Board of

Supervisors is required for any agreement for services above $200,000, and agreements for services below that threshold may be approved by Department heads.If your proposal is selected, you will be required to certify compliance with the Levine Act.As part of this process, you will need to certify and warrant that you have fully complied, and will remain in full compliance, with all applicable requirements of the Levine Act in connection with the

Agreement, including making any required disclosures of campaign contributions to County

Officers, which includes but may not be limited to elected County Officers. Elected County

Officers include members of the San Mateo County Board of Supervisors, as well as the

Assessor-County Clerk-Recorder, Controller, Coroner, District Attorney, Sheriff, and Tax

Collector-Treasurer. Any campaign contribution required to be disclosed under the Levine Act in connection with this Agreement shall be disclosed on the County of San Mateo Levine Act

Disclosure Form, a copy of which is available from the County upon request.Parties are solely responsible for accurate certification and disclosure. The Levine Act is complex, and this brief description is not legal advice. For example, certain contributions must be aggregated when determining whether contributions have exceeded the $500 threshold. If your proposal is selected, you are urged to review the Levine Act and consider consulting an attorney.

6.4. Term

County Executive's Officeis issuing Request for Proposal (RFP) No. 2027-RFP-00190 for Measure K

Website Services.

The agreement shall have a term of three (3) years. In addition, the County shall have one (1) option to extend the term for an additional period not to exceed five years, which the County may exercise in its sole, absolute discretion. To exercise this option, the County shall provide written notice to the Contractor at least thirty days before the end of the agreement’s term.

The County’s standard contract template has been included with this solicitation. The awarded contractor will be expected to sign an agreement prepared by the County using this template. Please ensure that your firm has completed legal review of these contract terms. If your firm wishes to request exceptions to these standard terms, submit a Contract Exceptions Request by the Deadline for Contract Exceptions listed in the Solicitation Schedule. The County will consider Contract Exceptions Requests but reserves the right to reject requested modifications to its standard terms.

6.5. Terms and Conditions for Receipt of Proposals

Errors, Omissions and Inquiries regarding the RFP

Proposers are responsible for reviewing all portions of this RFP. Proposers are to notify the department, in eProcurement portal, if the proposer discovers any ambiguity, discrepancy, omission, or apparent error in the RFP. Such notification should be made promptly after discovery, but in no event later than five business days prior to the deadline for receipt of proposals. Modifications and clarifications will be made by addenda as provided below.

Inquiries regarding the RFP should be lodged in eProcurement portal.

Page 13 of 16 Release date of November 4, 2026

6.6. Objections to RFP Terms

Should a proposer object on any ground to any provision or legal requirement set forth in this RFP, the proposer must, not more than ten calendar days after the RFP is issued, provide written notice to the department, via eProcurement portal, setting forth with specific grounds for the objection.

6.7. Addenda

The County may cancel, revise, or reissue this RFP, in whole or in part, for any reason. Revisions will be posted as Addenda on eProcurement portal. No other revision of this RFP is valid. Proposers shall be responsible for ensuring that their proposals reflects any and all Addenda issued by the County prior to the proposal due date regardless of when a proposal is submitted. Therefore, the County recommends that proposers consult eProcurement portal frequently, including shortly before the proposal due date, to confirm that all Addenda have been downloaded.

6.8. Term of Proposal

Submission of a proposal signifies that the proposed services and prices are valid for the duration of the proposed agreement term and that the quoted prices are genuine and not the result of collusion or any other anti-competitive activity.

6.9. Revision or Withdrawal of Proposal

A proposer may revise a proposal on the proposer’s own initiative at any time before the deadline for submission of proposals. The proposer must submit the revised proposal in the same manner as the original on or before the proposal due date.

A proposer may withdraw a proposal at any time before the deadline for submission of proposals. After that time, whether or not a new RFP is issued for the same subject matter, withdrawal of a proposal may preclude the proposer from participating in the procurement as a proposer or subcontractor, except that an original equipment manufacturer may participate indirectly through a reseller.

6.10. Errors and Omissions in Proposal

The County will not be liable for any errors in proposals. Proposals may be rejected as unresponsive if they are incomplete, are missing pages or information, or cannot be opened for any reason. The County may waive minor irregularities, but such waiver will not modify any of the remaining RFP requirements.

6.11. No Commitment

Neither submission of a proposal nor the County’s receipt of proposal materials confers any right to the proposer nor any obligation on the County. This RFP does not commit the County to award a contract.

6.12. Financial Responsibility

The County shall have no financial responsibility for any costs incurred by a firm in responding to this RFP or participating in any presentations or negotiations.

6.13. Estimated Quantity

If the RFP results in an indefinite quantity or a requirements agreement, the goods and services actually requested by the County may be less than the maximum value of the agreement and there is no guarantee, either expressed or implied, as to the actual quantity of goods and services that will be authorized under the agreement.

6.14. Public Record

A. General

Page 14 of 16 Release date of November 4, 2026

1. All proposals, protests, and information submitted in response to this solicitation will become the property of the County and will be considered public records. As such, they may be subject to public review.

2. Any contract arising from this RFP will be a public record.

3. The County is not seeking proprietary information and will not assert any privileges that may exist on behalf of the proposer.

4. Submission of any materials in response to this RFP constitutes:

▪ Consent to the County’s release of such materials under the Public Records Act without notice to the person or entity submitting the materials; and

▪ Waiver of all claims against the County and/or its officers, agents, or employees that the

County has violated a proposer's right to privacy, disclosed trade secrets, or caused any damage by allowing the proposal or materials to be inspected; and

▪ Agreement to indemnify and hold harmless the County for release of such information under the Public Records Act; and

▪ Acknowledgement that the County will not assert any privileges that may exist on behalf of the person or entity submitting the materials.

6.15. Confidential Information

A. Proposers are responsible for asserting any applicable privileges or reasons why a document should not be produced in response to a public record request.

B. If submitting information protected from disclosure as a trade secret or any other basis, identify each page of such material subject to protection as “CONFIDENTIAL.” If requested material has been designated as confidential, the County will attempt to inform the proposer of the public records request in a timely manner to permit assertion of any applicable privileges.

C. Failure to seek a court order protecting information from disclosure within ten days of the

County’s notice of a request to the proposer will be deemed agreement to disclosure of the information and the proposer agrees to indemnify and hold the County harmless for release of such information.

D. Requests to treat an entire proposal as confidential will be rejected and deemed agreement to

County disclosure of the entire proposal and the proposer agrees to indemnify and hold the

County harmless for release of any information requested.

E. Trade secrets will only be considered confidential if claimed to be a trade secret when submitted to the County, marked as confidential, and compliant with Government Code Section 6254.7.

6.16. Reservations of Rights by the County

The issuance of this RFP does not constitute an agreement by the County that any contract will actually be entered into by the County. The County expressly reserves the right at any time to:

• Waive or correct any defect or informality in any response, proposal, or proposal procedure;

• Reject any or all proposals;

Page 15 of 16 Release date of November 4, 2026

• Reissue an RFP;

• Prior to submission deadline for proposals, modify all or any portion of the selection procedures, including deadlines for accepting responses, the specifications or requirements for any materials, equipment or services to be provided under this RFP, or the requirements for contents or format of the proposals;

• Procure any materials, equipment or services specified in this RFP by any other means; or

• Determine that no project will be pursued.

6.17. No Waiver

No waiver by the County of any provision of this RFP shall be implied from any failure by the County to recognize or take action on account of any failure by a proposer to observe any provision of this RFP.

6.18. Cooperative Agreement (Piggyback)

This competitive solicitation is being conducted as a Cooperative Procurement. The services, terms and conditions of any agreement resulting from this solicitation may be used by other organizations as a Cooperative Agreement.

This provision in no way commits any affiliate to procure services from any awarded contractor, nor does it guarantee that any additional orders will result. At their discretion, and subject to their own procurement policies, interested organizations may make use of this competitive procurement and contract directly from the awarded contractor.

6.19. Protest Procedures

1.1. Protest of Non-Responsiveness Determination

Within five (5) working days of the County's issuance of a notice of non-responsiveness, any firm that has submitted a proposal and believes that the County has incorrectly determined that its proposal is non-responsive may submit a written notice of protest. Such notice of protest must be received by the County on or before the fifth working day following the County's issuance of the notice of non-responsiveness. The notice of protest must include a written statement specifying in detail each and every one of the grounds asserted for the protest. The protest must be signed by an individual authorized to represent the proposer, and must cite the law, rule, local ordinance, procedure or RFP provision on which the protest is based. In addition, the protestor must specify facts and evidence sufficient for the County to determine the validity of the protest.

1.2. Protest of Contract Award

Within five (5) working days of the County's issuance of a notice of intent to award the contract, any firm that has submitted a responsive proposal and believes that the County has incorrectly selected another proposer for award may submit a written notice of protest. Such notice of protest must be received by the County on or before the fifth working day after the County's issuance of the notice of intent to award.

The notice of protest must include a written statement specifying in detail each and every one of the grounds asserted for the protest. The protest must be signed by an individual authorized to represent the proposer, and must cite the law, rule, local ordinance, procedure or RFP provision on which the protest is based. In addition, the protestor must specify facts and evidence sufficient for the County to determine the validity of the protest.

1.3. Delivery of Protests

Page 16 of 16 Release date of November 4, 2026

All protests must be received by the due date. If a protest is mailed, the protestor bears the risk of non-delivery within the deadlines specified herein. Protests should be transmitted by a means that will objectively establish the date the County received the protest. Protests or notice of protests made orally (e.g., by telephone) will not be considered. Protests must be delivered to:

Protests@smcgov.org

Subject: As-Needed Website Services, 2027-RFP - Informal-00190