MCC-16-RFP-0245_OCIO_IDIQ_IT_Support_Services.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD: $27.5

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 81

N/A

MCC-16-RFP-0245 09-26-2016

MERLE PHILLIPS, PSC Rep MCC 202-772-6319 10-10-2016

1:00 PM EST

Millennium Challenge Corporation

Contracts and Grants Management Division

1099 Fourteenth Street NW

Suite 700

Washington DC 20005

X 100

X

X

X

X

X

541519

N/A

CGM

1099 Fourteenth Street NW, Suite 700

Contracts and Grants Management Division

1099 Fourteenth Street NW

Suite 700

Interior Business Center

Interior Business Center

M/S D-2773

7301 West Mansfield Avenue

Lakewood CO 80235-2230

The Millennium Challenge Corporation (MCC) seeks to establish a Single-Award Indefinite Delivery Indefinite

Quantity (IDIQ) personal services contract for IT Support

Services.

This solicitation is restricted to Offerors who are identified as: Small Business, HUBZone Small Business, Service-Disabled Veteran-Owned Small Business, Women-Owned

Small Business (WOSB), Economically Disadvantaged WOSB, and 8a.

x X

Maxwell Sarpong, CO

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 2

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 SERVICES TO BE PROVIDED

B.2. FAR 52.216-1 -- TYPE OF CONTRACT (APR 1984)

B.3 PRICING ARRANGEMENT/CONTRACT TYPE

B.4 FUNDING

B.5 INDEFINITE DELIVERY/INDEFINITE QUANTITY

B.6 SCHEDULE

B.7 ADDITIONAL LABOR CATEGORIES

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C.4.1 Benefits for accepted contract staff

C.4.2 Labor Categories

C.4.3 Candidate Selection Process

C.5.1 IT Specialist (2200) Job Family Standard Work Areas

C.5.2 Financial Clerical and Technician Series (0503) Work Areas

C.5.3 Management and Program Clerical and Assistance Series (0344) Work Areas

SECTION D - PACKAGING AND MARKING

D.1 PRESERVATION, PACKING, AND MARKING

SECTION E - INSPECTION AND ACCEPTANCE

SECTION F - DELIVERIES OR PERFORMANCE

F.1 PLACE AND PERIOD OF PERFORMANCE

F.2 DELIVERABLES

Acceptance Criteria

F.3 REPORTING REQUIREMENTS

F.4 KICK OFF MEETINGS

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 MCC 52.201-70 CONTRACTING OFFICER’S REPRESENTATIVE (COR) AND/OR PROJECT

MONITOR (PM) (JULY 2012)

G.2 MCC 52.203-70 CONTRACTOR NON-DISCLOSURE AGREEMENT (JULY 2012)

G.3 MCC 52.232-70 INVOICE INSTRUCTIONS (MCC CUSTOM)

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 ADDENDUM TO FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS

H.2 TASK ORDERS

H.3 REQUEST FOR TASK ORDER PROPOSAL

H.4 MCC 52.204-70 SECURITY REQUIREMENTS FOR CONTRACTOR PERSONNEL

(MAY 2013)

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 3

H.5 MCC 52.232-72 LIMITATION OF FUNDS – INCREMENTALLY FUNDED CONTRACTS (NOV 2006)

H.6 MCC 52.232-73 TRAVEL REIMBURSEMENT (MAY 2013)

H.7 MCC 52.232-74 ODC REIMBURSEMENT (JAN 2007)

H.8 MCC 52.242-70 CONTRACTOR PERFORMANCE ASSESSMENT RATING SYSTEM (CPARs) REGISTRATION (AUG

2011)

H.9 MCC 52.243-70 INCREASE IN SERVICES (OCT 2006)

H.10 KEY PERSONNEL

H.11 MCC TECHNICAL DIRECTION

H.12 MCC PUBLIC RELEASE AND DISSEMINATION OF INFORMATION

H.13 REMOVAL OF CONTRACTOR'S EMPLOYEES (MANDATORY SUBCONTRACTOR FLOW DOWN)

H.14 TASK ORDER FUNDING STATUS

PART II - CONTRACT CLAUSES

SECTION I - CONTRACT CLAUSES

I.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (MAY 2015) ALTERNATE I (MAY 2014)

I.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE

ORDERS—COMMERCIAL ITEMS (JUN 2016)

I.3 52.216-19 ORDER LIMITATIONS (OCT 1995)

I.4 52.216-22 INDEFINITE QUANTITY (OCT 1995)

I.5 FAR 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

I.6 52.219-28 POST-AWARD SMALL BUSINESS PROGRAM REREPRESENTATION (JUL 2013)

I.7 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

SECTION J - LIST OF ATTACHMENTS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

SECTION K - REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF OFFERORS

SECTION L - INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

L.1 ADDENDUM TO FAR 52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS

L.2. EXCLUSION OF PROPOSALS AND PRE-AWARD COMMUNICATIONS WITH OFFERORS

L.3. OFFEROR’S SUBMISSION INSTRUCTIONS

L.4 PROPOSAL DUE DATES

L.5 STAFFING & RETENTION, PERSONNEL QUALIFICATIONS, AND PAST PERFORMANCE (ORAL PRESENTATION)73

(End of Section L)

SECTION M - EVALUATION FACTORS FOR AWARD

M.1. FAR 52.212-1 – INSTRUCTIONS TO OFFERORS – COMMERCIAL ITEMS (OCT 2015)

M.2. FAR 52.212-2 – EVALUATION – COMMERCIAL ITEMS (OCT 2014)

M.3. EVALUATION FACTORS

M.4 EVALUATION METHODOLOGY

M.5 DETERMINATION OF COMPETITIVE RANGE

M.6 BASIS FOR AWARD

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 4

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 5

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 SERVICES TO BE PROVIDED

The Millennium Challenge Corporation (MCC) is soliciting to award a single indefinite delivery/indefinite quantity (IDIQ) personal services contract in support of the Office of the Chief Information Officer (OCIO) for IT

Support Services. The selected Contractor shall provide IT support in the following areas:

1. IT Specialist Work Areas

2. Financial Clerical and Technician Series Work Areas

3. Management and Program Clerical and Assistance Series Work Areas

B.2. FAR 52.216-1 -- TYPE OF CONTRACT (APR 1984)

The Millennium Challenge Corporation (MCC) anticipates the award of an IDIQ Contract. Under this solicitation, Task Orders will be issued against the IDIQ Contract at the discretion of the MCC on a Time and Materials or a

Firm Fixed Price basis.

The period of performance will be for a five (5) year base period with no Option Periods.

B.3 PRICING ARRANGEMENT/CONTRACT TYPE

This is a single award IDIQ contract in which Time and Materials or Firm Fixed Price Task Orders will be awarded. Task Orders shall be issued utilizing the provisions of the Federal Acquisition Regulation (FAR) Part

16.5 and all other relevant provisions and clauses.

B.4 FUNDING

Funding will be obligated to Individual Task Order(s) for the services to be provided. The Government is not obligated to reimburse and the Contractor shall not incur any costs in excess of the total amount allotted by the

Government to the Task Order. The Contractor assumes the risk for any increased costs beyond what the

Government obligates. Funding from one task order shall not be used to expense work on another task order unless a modification to both task orders has been issued, in writing, by a warranted Contracting Officer.

Increases in ceiling or funding amounts shall only be accomplished through direction and/or execution of modifications against the Task Orders.

B.5 INDEFINITE DELIVERY/INDEFINITE QUANTITY

Minimum Obligation: The minimum obligation is established at $2,500.00 for the Contract Period.

Maximum: The maximum obligation is established at $14,000,000.00 for the Contract Period.

MCC-16-RFP-0245 OCIO IDIQ IT Support Services Page | 6

B.6 SCHEDULE

Unless expressly identified otherwise in a Task Order, the Contractor shall furnish all personnel, transportation, and other services required to provide IT Support services to the MCC in accordance with Section C, Statement of

Work, and the terms and conditions contained herein. The required services are to be provided at the fixed rates set forth in the Schedule. The labor categories, fully burdened hourly billing rates (inclusive of direct labor, fringe benefits, applicable indirect costs and profit) and ODC burden rate(s), applicable under the contract should be provided by each offeror.

The table below must be completed by each offeror for your IDIQ price proposal in Volume III. The contractor shall provide a comprehensive list of all potential labor categories that will be required to fulfill the tasks under this IDIQ, based on the job family work areas (Attachments J.5 through J.8), and with fully burdened hourly rates for Years 1 through 5 of the IDIQ.

Labor Category Year 1 Year 2 Year 3 Year 4 Year 5

The specific level of effort required will be identified on individual Task Orders placed under the IDIQ contract. See

Attachment J.9 “Sample Pricing Template for Task Order”.

In accordance with clause MCC 52.232-72, “Limitation of Funds – Incrementally Funded Contracts,” funds in the amount of [fill in amount] have been allotted to this contract. It is contemplated that funds now obligated under this contract will cover the work to be performed until [fill in date]. The Contractor shall not perform work on the contract which exceeds the total amount actually allotted by the Government to the contract. The Government is not obligated to reimburse the Contractor for costs incurred in excess of the total amount allotted by the

Government to this contract. The contractor assumes the risk for any increased costs beyond what the Government obligates.

B.7 ADDITIONAL LABOR CATEGORIES

In the performance of this contract, it may become desirable to add new labor categories to Section B. In such cases, the Government may identify additional labor categories and the Contractor shall, in good faith, negotiate the hourly rates for the categories with the Contracting Officer. Upon completion of such negotiation, the

Contracting Officer will modify the contract to add the new categories.

(End of Section B)

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 7

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C.1 INTRODUCTION

The Millennium Challenge Corporation (MCC) is a U.S. Government corporation whose mission is to provide assistance that will support economic growth and poverty reduction in carefully selected countries that demonstrate a commitment to just and democratic governance, economic freedom, and investments in their citizenry. For more information on the

MCC, please visit www.mcc.gov.

On January 23, 2003, the United States established the Millennium Challenge Corporation (MCC), an innovative foreign assistance program designed to reduce poverty by promoting sustainable economic growth. MCC, a U.S. government corporation, is based on the principle that aid is most effective in countries that promote good governance, economic freedom, and investments in people.

If you are looking to be a part of a dynamic team environment then MCC is the place for you! Visit our WEBSITE at

WWW.MCC.GOV to see the life changing projects our staffs are undertaking. MCC’s mission is to reduce poverty through economic growth.

Our model is defined by principles of selectivity, country ownership, transparency, and a focus on results. Our values identify who we are and what is important to us. MCC's values are CLEAR - Collaboration, Learning, Excellence, Accountability and Respect. We recruit staff that will embody and uphold these values.

The MCC requires a contractor to execute a personal services indefinite delivery, indefinite quantity (IDIQ) contract in order to augment its Information Technology Support staff.

C.2 OBJECTIVE

The Office of the Chief Information Officer (OCIO) has a wide range of staff support needs across five business areas:

Enterprise Applications, End User Support, Information Assurance, Infrastructure Operations, and the Program

Management Office. This support will be aligned with the traditional Office of Personnel and Management (OPM) job family standard for Administrative Work in the Information Technology Group (2200), Financial Clerical and Technician

Series (0503), and Management and Program Clerical and Assistance Series (0344).

C.3 SCOPE OF WORK

The Contractor shall provide staffing support for up to fifteen positions that will be defined in accordance with the OPM guide for the 2200, 0503, or 0344 series standards, which can be found in Attachment J.5 through J.8 to this Request for

Proposal (RFP). Each position description (PD) will have an associated level that will guide the contractor in proposing a suitable labor category and candidate.

MCC is specifically authorized by statute to award personal service contracts as defined by FAR 2.101 and 37.104 and as necessary to meet its mission. The nature of the contract administration work under this contract necessitates direct supervision of the contractor’s staff by Administrative and Finance (A&F) supervisors.

Therefore, under this contract, the contractor shall provide personal services to the MCC. However, all contractor staff will carry a “contractor” MCC identification card, identify themselves in all correspondence as contractors representing MCC.

http://www.mcc.gov/

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C.4 GENERAL INFORMATION REGARDING PSC CONTRACTS AT MCC

As PSC contracts are different than traditional contracts, this section describes how this contract will be executed on a day to day basis.

C.4.1 Benefits for accepted contract staff

Each PSC contract staff member will have access to the MCC eLearning system and are eligible to apply for transit benefits. Contract staff will need to request guidance regarding the process for taking advantage of these benefits.

C.4.2 Labor Categories

As mentioned in section 2.0, contract staff positions will be described through an official PD, and in keeping with the job family series. Job family series and PDs will designate the functional area for the positions, descriptions of the capabilities the contract staff needs to have, and the duties of the position (See Attachments J.3 and J.4).

C.4.3 Candidate Selection Process

The contractor shall provide a minimum of three (3) resumes for each labor category identified in the Task Order. Since this is a PSC contract, MCC will conduct interviews to select the best candidate.

Each time a position is defined that needs to be staffed by the contractor, MCC will develop a PD or a SOW that provides the area of work, as defined by OPM, the level of the position and the quantity of staff needed.

C.5 POSITION AREAS/REQUIRED RESOURCES

The Contractor shall furnish resources in accordance with the Position Descriptions to fulfill the requirement of the Task

Orders. The position areas outlined below describes the expertise needed and the anticipated functions the PSC shall be expected to perform.

C.5.1 IT Specialist (2200) Job Family Standard Work Areas

Title Description

Policy and Planning Work that involves a wide range of IT management activities that typically extend and apply to an entire organization or major components of an organization. This includes strategic planning, capital planning and investment control, workforce planning, policy and standards development, resource management, knowledge management, auditing, and information security management.

Functions commonly performed by employees in this specialty may include:

developing and maintaining strategic plans;

assessing policy needs and developing policies to govern IT activities;

providing policy guidance to IT management, staff, and customers;

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 9 defining current and future business environments;

preparing IT budgets;

managing IT investment portfolios;

establishing metrics to measure and evaluate systems performance and total cost of ownership;

identifying and addressing IT workforce planning and management issues, such as recruitment, retention, and training;

conducting audits of IT programs and projects; and/or ensuring the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of planning and management services.

Common organizational or functional titles for positions in this specialty:

enterprise resource planner

IT policy and planning analyst

IT program management specialist

IT auditor

Enterprise Architecture Work that involves the analysis, planning, design, implementation, documentation, assessment, and management of the enterprise structural framework to align IT strategy, plans, and systems with the mission, goals, structure, and processes of the organization.

Functions commonly performed by employees in this specialty may include:

developing reference models of the enterprise and maintaining the information in the IT repository;

determining the gaps between the current and the target architecture and developing plans for transitioning to target architecture;

defining the policies and principles to guide technology decisions for the enterprise architecture;

identifying opportunities to improve enterprise-level systems to support business processes and utilize emerging technologies;

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 10 promoting and educating customers and stakeholders on the use and value of the enterprise architecture;

providing enterprise architecture guidance, support, and coordination to customers and IT project teams;

documenting the enterprise architecture infrastructure, including the business units and key processes, using modeling techniques;

ensuring technical integration is achieved across the enterprise by participating in test planning, validation, and reviews;

evaluating the impact of enterprise architecture products and services on IT investments, business operations, stakeholder satisfaction, and other outcomes;

coordinating and conducting governance and portfolio management activities associated with ensuring compliance with the enterprise architecture; and/or ensuring the rigorous application of information security/ information assurance policies, principles, and practices to all components of the enterprise architecture.

Common organizational or functional titles for positions in this specialty:

chief or senior enterprise architect enterprise architect information technology architect

Security Work that involves ensuring the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.

Functions commonly performed by employees in this specialty may include:

developing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data;

conducting risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs;

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 11 promoting awareness of security issues among management and ensuring sound security principles are reflected in organizations’ visions and goals;

conducting systems security evaluations, audits, and reviews;

developing systems security contingency plans and disaster recovery procedures;

developing and implementing programs to ensure that systems, network, and data users are aware of, understand, and adhere to systems security policies and procedures;

participating in network and systems design to ensure implementation of appropriate systems security policies;

facilitating the gathering, analysis, and preservation of evidence used in the prosecution of computer crimes;

assessing security events to determine impact and implementing corrective actions; and/or ensuring the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of all IT services.

Common organizational or functional titles for positions in this specialty:

information systems security analyst/specialist information systems security officer network security officer information assurance analyst/specialist

Systems Analysis Work that involves applying analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations.

Functions commonly performed by employees in this specialty may include:

performing needs analyses to define opportunities for new or improved business process solutions;

consulting with customers to identify and specify requirements;

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 12 developing overall functional and systems requirements and specifications;

conducting business process reengineering;

conducting feasibility studies and trade-off analyses;

preparing business cases for the application of IT solutions;

defining systems scope and objectives;

developing cost estimates for new or modified systems;

ensuring the integration of all systems components; e.g., procedures, databases, policies, software, and hardware;

planning systems implementation; and/or ensuring the rigorous application of information security/ information assurance policies, principles, and practices to the systems analysis process.

Common organizational or functional titles for positions in this specialty:

systems analyst business analyst solutions architect

Applications Software Work that involves the design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software.

Functions commonly performed by employees assigned to this specialty may include:

analyzing and refining systems requirements;

translating systems requirements into applications prototypes;

planning and designing systems architecture;

writing, debugging, and maintaining code;

determining and designing applications architecture;

determining output media/formats;

designing user interfaces;

working with customers to test applications;

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 13 assuring software and systems quality and functionality;

integrating hardware and software components;

writing and maintaining program documentation;

evaluating new applications software technologies; and/or ensuring the rigorous application of information security/ information assurance policies, principles, and practices to the delivery of application software services.

Common organizational or functional titles for positions in this specialty:

programmer programmer analyst applications developer software engineer software developer software quality assurance specialist

Operating Systems Work that involves the planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization’s IT architecture and business needs.

Functions commonly performed by employees in this specialty may include:

analyzing systems requirements in response to business requirements, risks, and costs;

evaluating, selecting, verifying, and validating the systems software environment;

evaluating, selecting, and installing compilers, assemblers, and utilities;

integrating hardware and software components within the systems environment;

monitoring and fine-tuning performance of the systems environment;

evaluating new systems engineering technologies and their effect on the operating environment; and/or

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 14 ensuring that information security/information assurance policies, principles, and practices are an integral element of the operating environment.

Common organizational or functional titles for positions in this specialty:

systems programmer systems software programmer systems engineer systems software engineer

Network Services Work that involves the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats.

Functions commonly performed by employees in this specialty may include:

analyzing and defining network requirements;

defining and maintaining network architecture and infrastructure;

configuring and optimizing network servers, hubs, routers, and switches;

analyzing network workload;

monitoring network capacity and performance;

diagnosing and resolving network problems;

developing network backup and recovery procedures;

installing, testing, maintaining, and upgrading network operating systems software; and/or ensuring the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of network services.

Common organizational or functional titles for positions in this specialty:

network administrator

LAN/WAN administrator

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 15 network analyst network designer network engineer

Data Management Work that involves the planning, development, implementation, and administration of systems for the acquisition, storage, and retrieval of data.

Functions commonly performed by employees in this specialty may include:

analyzing and defining data requirements and specifications;

designing, normalizing, developing, installing, and implementing databases;

maintaining, monitoring, performance tuning, backup, and recovery of databases;

installing, configuring, and maintaining database management systems software;

analyzing and planning for anticipated changes in data capacity requirements;

developing and administering data standards, policies, and procedures;

developing and implementing data mining and data warehousing programs;

evaluating and providing recommendations on new database technologies and architectures; and/or ensuring the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of data management services.

Common organizational or functional titles for positions in this specialty:

database developer database administrator data analyst data administrator data architect

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 16 data storage specialist data warehouse specialist

Internet Work that involves the technical planning, design, development, testing, implementation, and management of Internet, intranet, and extranet activities, including systems/applications development and technical management of Websites. This specialty only includes positions that require the application of technical knowledge of Internet systems, services, and technologies.

In most cases, the term Internet is used in this standard to refer generically to Internet, intranet, and extranet systems and services.

Functions commonly performed by employees in this specialty may include:

determining overall technical design and structure of Internet services;

monitoring functionality, security, and integrity of Internet services;

troubleshooting and resolving technical problems with the design and delivery of Internet services;

collecting and analyzing Internet services usage and performance statistics;

evaluating new Internet services and technologies;

providing technical advice to Internet content providers; and/or ensuring the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of Internet services.

Common organizational or functional titles for positions in this specialty:

Web developer

Webmaster

Web manager

Website administrator

Web operations specialist

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 17

Internet specialist

Internet developer

Internet architect

NOTE: This specialty does not include positions referred to as

Webmaster, Web manager, and Web page manager that do not require a paramount knowledge of IT principles, concepts, and methods. Classify such positions in other occupational series requiring paramount knowledge of the subject matter involved.

Systems Administration Work that involves planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems.

Functions commonly performed by employees in this specialty may include:

planning and scheduling the installation of new or modified hardware and operating systems and applications software;

managing accounts, network rights, and access to systems and equipment;

managing systems resources including performance, capacity, availability, serviceability, and recoverability;

implementing security procedures and tools;

developing and documenting systems administration standard operating procedures;

resolving hardware/software interface and interoperability problems;

ensuring systems availability, functionality, integrity, and efficiency;

maintaining systems configuration;

managing the installation and integration of systems fixes, updates, and enhancements; and/or ensuring the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of systems administration services.

Common organizational or functional titles for positions in this specialty:

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 18 systems administrator site administrator

UNIX/Windows systems administrator

Customer Support Work that involves the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.

Functions commonly performed by employees in this specialty may include:

diagnosing and resolving problems in response to customer reported incidents;

researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements;

developing and maintaining problem tracking and resolution databases;

installing, configuring, troubleshooting, and maintaining customer hardware and software;

developing and managing customer service performance requirements;

developing customer support policies, procedures, and standards;

providing customer training; and/or ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.

Common organizational or functional titles for positions in this specialty:

technical support specialist customer support specialist help desk representative maintenance specialist

NOTE: Positions responsible for assisting customers in installing and configuring desktop systems and commercial off-the-shelf software and resolving problems in accordance with established

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 19 procedures, that do not meet the criteria for coverage in this job family standard, should be classified in the Computer Clerk and

Assistant Series, 0335 or other related one-grade interval series.

C.5.2 Financial Clerical and Technician Series (0503) Work Areas

Employees in this series shall perform clerical and technician work in support of accounting, budget, financial management, or fiscal operations not readily classified to another more specific series, or that includes a combination of work classifiable to two or more series in the GS-500 group when no one series predominates. Clerical work involves compiling figures, maintaining records, compiling reports, or performing other procedural work which represents the transactions or business of an organization. Technician work involves various kinds of duties which require applying a practical knowledge of regulations and precedent cases. Technicians apply specific procedures and established methods.

Some technicians may perform specialized non-administrative work preparing data for automated financial systems or may support professionals by writing synopses of audits or financial reports or deciding entitlement against definitive criteria.

For the purposes of this RFP, positions filled will focus on budget planning and execution for OCIO’s specific budget rather than agency level budgeting.

C.5.3 Management and Program Clerical and Assistance Series (0344) Work Areas

Management clerks and assistants shall apply clerical and technical procedures, methods, and techniques to support management analysis functions and processes. Management analysis involves analyzing, evaluating, and improving the efficiency of internal administrative processes, organizations, or management. This includes studying and recommending improvements to organizational structures, processes, and workflow, and in the use of staff, funding, and other resources.

Management analysis also involves developing, evaluating, and advising on the methods and policies for providing administrative or information management systems to agencies, such as records, directives, mail, or forms management systems.

Program clerks and assistants shall apply clerical or technical procedures, methods, and techniques to support program analysis functions and processes. Program analysis involves planning, analyzing, and evaluating the effectiveness of line or operating programs. This includes developing agency program objectives, identifying required resources (e.g., staff, money, and materials), measuring program progress and quality of service, and devising actions to resolve program problems in meeting goals and objectives.

For the purposes of this RFP, positions filled will focus on providing management or program clerical duties in support of projects, programs, teams, or other non-IT specific work.

C.6 Labor Requirements

The Contractor shall identify the labor categories and the level of effort required to fulfill the tasks specified in Section

C.5. Under the IDIQ contract, the offeror shall list all of the positions that will be utilized under the contract, and shall also propose hourly rates for each labor category.

At the Task Order level, the offeror shall propose personnel for the labor categories that meet the qualifications as outlined in the PD, along with resumes. The Contractor shall furnish qualified personnel required to perform the tasks in

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Operations, and the Program Management Office.

C.7 Task Orders

Task Order One will be executed at time of award to fill the Enterprise Support Services IT Specialist and PMO Program

Assistant positions. The offeror shall submit resumes for these positions that are responsive to the solicitation, and that are consistent with the Position Descriptions in Attachments J.3 and J.4. Task Orders will be issued throughout the period of performance of the IDIQ Contract and will be determined by the Program Office’s needs.

C.7.1 Task Order Management

Funding will be obligated at the Task Order level. The Contracting Officer’s Representative (COR) will be responsible for overseeing all Task Orders. However, the Project Monitor (PM) will assist the COR with the day to day responsibilities of each Task Order, such as assigning tasks, approving invoices, and approval and acceptance of deliverables.

When issuing a task order, MCC will provide a PD (see section C.5 RFP). The vendor will provide a lightweight proposal in return that includes the appropriate labor category, a brief statement illustrating their understanding of the need, and two to three candidates. MCC will then work with the vendor to either select a candidate based on interviews or receive new candidates.

C.8 Post Award Meeting

It is anticipated the Government will have a post-award meeting within three (3) working days after contract award. The post-award meeting will be held at MCC Headquarters in Washington, DC and will also serve as the kick-off meeting which will include a discussion of Task Order requirements, the schedule for the completion of this requirement and any other pertinent information that the contractor will need to meet the performance requirements of this contract. See

Section “F.4 Kick Off Meetings” for details.

(End of Section C)

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SECTION D - PACKAGING AND MARKING

D.1 PRESERVATION, PACKING, AND MARKING

Preservation, packaging, and packing for all items delivered hereunder shall be in accordance with commercial practice and adequate to insure acceptance by common carrier and safe arrival at destination. The Contractor shall place the contract number on or adjacent to the exterior shipping label. In addition, each package, report, or other deliverable shall be accompanied by a letter or other document that identifies the deliverable item number or reporting requirement that requires the delivered item(s) and indicates whether the contractor considers the delivered item(s) to be partial or full satisfaction of the requirement.

(End of Section D)

SECTION E - INSPECTION AND ACCEPTANCE

Inspection and acceptance shall be in accordance with FAR 52.212-4, Contract Terms and Conditions – Commercial

Items.

(End of Section E)

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SECTION F - DELIVERIES OR PERFORMANCE

F.1 PLACE AND PERIOD OF PERFORMANCE

Tasks shall be performed at the government’s location. MCC Headquarters is in Washington DC, with telework as an allowable benefit.

MCC anticipates awarding a 5-year IDIQ contract with no option periods. The overall anticipated period of performance for this contract shall be the following:

Period of Performance: November, 2016 to November, 2021

F.2 DELIVERABLES

All reports and deliverables shall be submitted in electronic format and in hardcopy as necessary and/or required in specific task orders. Deliverables will be considered “draft” upon initial receipt. Unless otherwise stated in task order, drafts will be reviewed and accepted or concerns raised/comments provided within two weeks of receipt. The contractor shall appropriately address the MCC’s concerns and provide final deliverables within one week of receiving the MCC response unless otherwise stated in the task order.

Acceptance Criteria

The deliverables will be evaluated according to the following criteria:

Thoroughness and timeliness in complying with all of the elements in the tasks specified.

Quality and clarity of analyses and work produced.

Timeliness and efficacy of communications with relevant counterparts at MCC, MCA, and other relevant organizations.

All reports are to be submitted in English in an electronic copy (in MS Word), with tables, data and calculations in

MS Excel.

F.3 REPORTING REQUIREMENTS

Reporting requirements for each task order will be specified in the task order. All reports will be provided to the COR, with a copy of the cover page only to the Contracting Officer.

The following provides illustrative examples of the types of reports that may be required:

F.3.1 Staff Member Monthly Report

Each month staff on each Task Order shall provide a status report of activities they have completed. Monthly progress reports will consist of the following format to measure the progress of each task:

Task: XXXXXX

Status: XXXXXXXX

Recommendations: XXXXXXX

Monthly reports are due the first workday of each month. The staff member shall also produce other reports and analyses as requested by MCC. Example of such reports and analyses include, but are not limited to, the following:

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• Cost/Benefit Analysis

• Communication Plans and Deliverables

• Customer support analysis, ticket analysis, and customer training recommendations

• Risk Management Plans and Logs

• Project Management Plans and Evaluations

Deliverables will be considered “draft” upon initial receipt. Drafts will be reviewed and accepted or concerns raised/comments provided within two weeks of receipt. The staff member shall appropriately address the Corporations’ concerns and provide final deliverables within one week of receiving the MCC response.

F.3.2 Contract Monthly Report

Each month an overall contract status report will be produced. It should include staffing status, if applicable, and highlights for the month from all Task Order staff.

Other deliverables will be at the direction of the COR for the Task Order and created in the execution of job tasks.

F.4 KICK OFF MEETINGS

F.4.1 Contract Kick Off Meeting. The CO will hold a contract kick-off meeting with the selected offeror.

The purpose of the meeting will be to:

Have MCC program and acquisition staff meet the Contractor and Contractors’ overall management staff to define and clarify roles;

Discuss the task order competition processed

Discuss the general contract administrative process;

Discuss the general task order administrative, invoicing, and reporting process; and

Answer any questions.

F.4.2 Task Order Kick Off Meeting. At the discretion of the CO, and as identified in the task order, the contractor and key personnel (as identified in the task order) may be required to attend a task order kickoff meeting. The kick off meeting will generally be held within 5 business days after task order award and the contractor’s attendance is MANDATORY. The location of the kick off meeting will be at MCC discretion.

Generally, the purpose of the kickoff meeting will be to:

Have MCC task order program and acquisition staff meet the Contractor and Contractor’s task order management staff, key personnel/subcontractors to define and clarify roles;

Overview the requirements of the task order and finalize the task order delivery calendar Contract on the order’s delivery schedule and critical milestones;

Discuss SOW, task order objectives, and supplemental background and technical project information, as necessary;

Review the contractor’s project plan submitted under the task order proposal;

Define and clarify roles related to the task order; and

Answer any questions.

(End of Section F)

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SECTION G - CONTRACT ADMINISTRATION DATA

G.1 MCC 52.201-70 CONTRACTING OFFICER’S REPRESENTATIVE (COR) AND/OR

PROJECT MONITOR (PM) (JULY 2012)

(a) The Contracting Officer may designate a Government representative to act as the Contracting Officer's Representative

(COR) or Project Monitor (PM) to perform functions under the contract such as review and/or inspection and acceptance of supplies, services, including construction, and other functions of a technical nature. The Contracting Officer will provide a written notice of such designation to the COR and/or PM and the Contractor. The designation letters will set forth the authorities and limitations of the COR and/or PM under the contract.

(b) Modifications to this contract are effective only if reduced to writing and executed by the Contracting Officer. The

Contractor is specifically prohibited from performing any work that is outside the scope of this contract without the approval of the Contracting Officer. The Contracting Officer cannot authorize the COR or any other representative to sign documents (i.e., contracts, contract modifications, etc.) that require the signature of the Contracting Officer.

G.2 MCC 52.203-70 CONTRACTOR NON-DISCLOSURE AGREEMENT (JULY 2012)

All contractor employees or independent contractors engaged in this contract shall provide a non-disclosure agreement as follows signed by the individual contractor/consultant and, if a contractor employee, by the contractor’s contract administrator:

NON-DISCLOSURE AGREEMENT

I, _(contractor employee’s name) do solemnly swear (or affirm) that I will not divulge any information, whether obtained orally or in writing from, or data maintained by (Confidential Information) the Millennium Challenge Corporation (MCC) to any unauthorized person for any purpose. I will not directly or indirectly use, or allow the use of Confidential Information for any other purpose other than that directly associated with my officially assigned duties for MCC.

Further, I will not directly or indirectly reveal or cause to be revealed the nature or content of any (Confidential Information), except to authorized personnel.

I am aware that the unauthorized use of information may be a violation of law and this Agreement.

Company or Subcontractor

Understand that authorized persons refer only to persons assigned to a project requiring access to Confidential Information or directly in the line of management over the project requiring access to the data.

[signatory]

Contract Administrator Date file:///C:/Documents%20and%20Settings/hamletjc/Local%20Settings/Temporary%20Internet%20Files/Content.Outlook/IAYKOVAV/Non-Disclosure%20Agreement%20Short%20Form.docx%23TOC

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G.3 MCC 52.232-70 INVOICE INSTRUCTIONS (MCC CUSTOM)

Invoices shall be paid in accordance with the Prompt Payment Act, thirty days (30) following receipt of a proper invoice.

The Contractor shall submit each invoice electronically via email or fax to the following:

Fax: 303.969.5151/7281 ATTN: MCC Payments, or

Email: MCC_Accounting_IBCDenver@ibc.doi.gov or

As an alternative to electronic submission of invoices, one copy of each invoice may be submitted to the following address:

Interior Business Center

M/S D-2773

7301 West Mansfield Avenue

Lakewood, CO 80235-2230

If it is determined that the amount billed is incorrect, the invoice may be revised by the Government, or the contractor may be required to submit a revised invoice.

To constitute a proper invoice, each invoice must include the following information and/or attached documentation:

(1) Name, address and telephone of the Contractor

(2) Date of invoice and invoice number

(3) Contract number (including task order or call number and contract line item(s)) also modification number, if applicable

(4) Description (quantity, unit of measure, unit price, and extended price) of the supplies/services rendered (including hours incurred and billing rate, as applicable to the contract)

(5) A schedule depicting the following information:

Amount Invoiced

This Period

Cumulative Amount

Invoiced

Authorized Value of

Contract

Balance Remaining on

Contract

If the contractor is billing for costs incurred over more than a single month, the costs for each month in which the costs were incurred and shall be segregated into the month they were actually incurred.

(6) Name of Contracting Officer’s Representative (COR); and

(7) Signature of authorized representative of the firm with the following invoice certification:

“The undersigned hereby certifies to the best of my knowledge and belief that: the sum claimed under this contract is proper and due, and all the costs of contract performance have been paid, or to the extent allowed under the applicable payment

MCC-16-RFP-0245 OCIO IDIQ IT Support Page | 26 clause, will be paid by the Contractor when due in the ordinary course of business; the work reflected by these costs has been performed, and amounts involved are consistent with the requirements of this Contract.

BY:______________________________________

TITLE:___________________________________

DATE: ___________________________________

Inquiries regarding the status of invoices may be directed to NBC Accounting. The email address is:

MCC_Accounting_IBCDenver@ibc.doi.gov

(End of Section G)

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SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 ADDENDUM TO FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL

ITEMS

Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

H.2 TASK ORDERS

MCC will issue specific task orders for each requested service. The task order will describe the assignment, define the specific services requested, specify deliverables, location and period of performance and provide budget parameters. The contractors shall not perform any work without MCC requesting such work through a task order. MCC must concur with the final timing, technical approach, team composition and budget before the contractor is authorized to implement services. MCC could provide supporting documents or other background information as appropriate.

General parameters for task orders include:

a. The maximum value of an individual task order shall not exceed $5 Million. There is no expectation of average size of any task order issued by MCC;

b. Task Orders may only be issued by a Contracting Officer. Each task order will carry a specific task order number which will be cited on each invoice placed against this IDIQ;

c. The labor categories shall be included under Section B.6 – Schedule will be used in executed task orders.

When, additional labor categories are required for a task order, the contractors must propose…