MAA-_SV-_25-011_People_Experiencing_Homelessness___Mental_Health_Crisis_Response_Svc.___Binder.pdf

People Experiencing Homelessness and Mental Health

Crisis Response Services at Baltimore Washington

International Thurgood Marshall Airport

Solicitation #: MAA-SV-25-011

RFP Document

RFP for Maryland Aviation Administration Page 1 of 65

STATE OF MARYLAND

MARYLAND AVIATION ADMINISTRATION (MAA)

REQUEST FOR PROPOSALS (RFP)

PEOPLE EXPERIENCING HOMELESSNESS AND MENTAL

HEALTH CRISIS RESPONSE SERVICES AT BALTIMORE

WASHINGTON INTERNATIONAL THURGOOD MARSHALL

AIRPORT

RFP NUMBER MAA-SV-25-011

ISSUE DATE: APRIL 17, 2025

A Prospective Offeror that has received this document from a source other than eMarylandMarketplace

Advantage (eMMA) https://procurement.maryland.gov should register on eMMA https://emma.maryland.gov/ https://procurement.maryland.gov/ https://emma.maryland.gov/

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STATE OF MARYLAND

MARYLAND AVAIATION ADMINISTRATION (MAA)

KEY INFORMATION SUMMARY SHEET

Request for Proposals Services - People Experience Homelessness and Mental and Mental

Health Crisis Response Services at Baltimore Washington International

Thurgood Marshall Airport

Solicitation Number: MAA-SV-25-011

RFP Issue Date: April 17, 2025

RFP Issuing Office: Maryland Aviation Administration (MAA or the Administration)

Procurement Officer: Gayle Mealy

Procurement Manager Architectural/Engineering & Services Section

Maryland Aviation Administration

Office of Procurement & Materials Management

MAC Building

7001 Aviation Boulevard, 2nd Floor

Glen Burnie, Maryland 21061

Email:

Phone Number:

GMealy2@bwiairport.com

410-859-7331

Proposals Commercial

Delivery or Hand

Delivered to:

Maryland Aviation Administration

Office of Procurement & Materials Management

MAC Building

2nd Floor

7001 Aviation Boulevard, 2nd Floor

Glen Burnie, Maryland 21061

Attention: Gayle Mealy

To submit a proposal, offerors must first register on emma.maryland.gov.

We recommend registering in advance to become acquainted with the site.

No Bid/Proposal Notice

Feedback Form

*If you are not submitting a proposal for this solicitation, submit

Attachment 1 with your reasons why.

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Pre-Proposal

Conference:

Friday, April 25, 2025 at 10:00 a.m. Local Time, via Microsoft Teams

Join the meeting now

Meeting ID: 255 283 421 683 0

Passcode: uf6vm3PP

Dial in by phone

+1 443-409-5228,,411425556# United States, Edgewood

Find a local number

Phone conference ID: 411 425 556#

See Section 4.3 for additional details.

See Attachment 2 to RSVP by 4 p.m. Local Time Wednesday, April 23, 2025 to

Attend

Questions Due Date and

Time:

Friday, May 2, 2025 by 2 p.m. Local Time

Proposal Due (Closing)

Date and Time:

Friday, May 23, 2025 by 2 p.m. Local Time

Offerors are reminded that a completed Feedback Form is requested if a no-bid/proposal decision is made (see Attachment 1 - No Bid

Notice/Vendor Feedback Form).

MBE Subcontracting

Goal:

N/A

VSBE Subcontracting

Goal:

N/A

Procurement Method: A Contract will be awarded in accordance with the Competitive Sealed

Proposals method under COMAR 21.05.03.

Multiple or Alternate

Bids:

Multiple or alternate Proposals will not be accepted.

Contract Type: Fixed Price (FFP)

Contract Duration: Three (3) year base period with one (1) two-year option period beginning with the Notice to Proceed (NTP).

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Primary Place of

Performance:

Baltimore/Washington International Thurgood Marshall Airport

Terminal Building and BWI Marshall Airport Campus

7050 Friendship Road

BWI Airport, Maryland 21240-0766

SBR Designation: No

Federal Funding: No

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TABLE OF CONTENTS – RFP

1 Minimum Qualifications – N/A

2 Contractor Requirements: Scope of Work

2.1 Summary Statement

2.2 Background and Purpose

2.3 Contractor Responsibilities and Tasks

2.4 Experience and Personnel

2.5 Substitution of Personnel

2.6 Supplemental Category of Work Requirements and Responsibilities

3 Standard Terms and Conditions

3.1 Contract Initiation Requirements

3.2 End of Contract Transition

3.3 Invoicing

3.4 Liquidated Damages

3.5 Problem Escalation Procedure

3.6 Work Orders

3.7 Payments by Electronic Funds Transfer

3.8 Prompt Payment Policy

3.9 Federal Funding Acknowledgement

3.10 Conflict of Interest Affidavit and Disclosure

3.11 Non-Disclosure Agreement

3.12 Maryland Healthy Working Families Act Requirements

3.13 The State of Maryland’s Commitment to Purchasing Environmentally Preferred Products and

Services (EPPs)

3.14 Insurance Requirements

3.15 Non-Compete Clause Prohibition

3.16 Additional Clauses

4 Proposal Submission Information and Instructions

4.1 eMaryland Marketplace Advantage (eMMA)

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4.2 Electronic Means

4.3 Pre-Proposal Conference

4.4 Questions

4.5 Proposal Due (Closing) Date and Time

4.6 Economy of Preparation

4.7 Public Information Act Notice

4.8 Oral Presentation

4.9 Duration of Proposals

4.10 Revisions to the RFP

4.11 Cancellations

4.12 Incurred Expenses

4.13 Protest/Disputes

4.14 Offeror Responsibilities

4.15 Acceptance of Terms and Conditions

4.16 Compliance with Laws/Arrearages

4.17 Verification of Registration and Tax Payment

4.18 False Statements

5 Proposal Submission Information and Instructions

5.1 Two Part Submission

5.2 Proposal Delivery and Packaging

5.3 Volume I - Technical Proposal

5.4 Volume II – Financial Proposal

6 Evaluation and Selection Process

6.1 Evaluation Committee

6.2 Technical Proposal Evaluation Criteria

6.3 Financial Proposal Evaluation Criteria

6.4 Reciprocal Preference

6.5 Selection Procedures

6.6 Documents Required upon Notice of Recommendation for Contract Award RFP Attachments

(Table B)

7 RFP Appendices and Exhibits

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7.1 Appendices (Table C)

7.2 Exhibits (Table D)

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1 Minimum Qualifications – N/A

THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK.

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2 Contractor Requirements: Scope of Work

2.1 Summary Statement

This Request for Proposals (RFP) is issued to procure the goods or services, as specified in this

Section 2, from a contract between the selected offeror(s) and the State of Maryland (“State”).

2.1.1 The Maryland Aviation Administration (MAA or Administration) is issuing this Request for

Proposals (RFP) in order to procure the services as specified in this RFP, to form a contract between the successful Contractor and the MAA to provide professional, reliable and effective services for the Administration at Baltimore Washington International Thurgood Marshall

Airport (BWI Marshall Airport or Airport). At BWI Marshall Airport, the Contractor shall provide services where necessary and housing navigation and placement services to those experiencing homelessness and living at BWI Marshall Airport. BWI Marshall Airport is open

365 days per year and is a 24-hours per day/7 day per week (24/7) operation. The Contractor shall work closely with the Administration staff to respond to incidents that occur at BWI

Marshall Airport for the 24/7 operation of the Airport regarding the homeless population.

2.1.2 It is the State’s intention to obtain goods and services, as specified in this RFP, from a Contract between the selected Offeror and the State.

2.1.3 The Administration intends to make a single award as a result of this RFP. See RFP Section 4.9

Award Basis for more Contract award information.

2.1.4 An Offeror, either directly or through its subcontractor(s), must be able to provide all goods and services and meet all of the requirements requested in this solicitation and the successful

Offeror (the Contractor) shall remain responsible for Contract performance regardless of subcontractor participation in the work.

2.1.5 A Contract award does not ensure a Contractor will receive all or any State business under the

Contract.

2.2 Background and Purpose

In recent years, the MAA has seen an increase in the homeless population at BWI Marshall Airport on a nightly basis. There have been considerable increases in the number of calls for service to the police, paramedics, operations, and maintenance personnel by the BWI Marshall Airport Community as a result of the homeless population at BWI Marshall Airport. The Community, the tenant Airlines and airline passengers serviced by flights at BWI Marshall Airport, concession and contractor employees that provide services at BWI Marshall Airport, and MAA employees that manage the

Airport. To address these issues, MAA has developed a comprehensive community-driven strategy that will assist homeless individuals in accessing shelter and permanent housing resources while maintaining a safe and secure Airport environment.

2.2.1 Project Goals

A To document proof of homelessness using observations made by Contractor staff, the Maryland Department of Housing and Community Development (DHCD) staff, and BWI Marshall Airport personnel.

B. To offer outreach services to individuals who are homeless and are staying overnight at BWI Marshall Airport.

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C. To connect the homeless population at BWI Marshall Airport with shelter and permanent housing resources of his or her choice in the jurisdiction in which the homeless individual identifies.

D To work with BWI Marshall Airport management, DHCD, and surrounding jurisdictions, as referenced in Section 1.1.1 for Continuum of Care (CoC), by providing outreach services to the homeless population at BWI Marshall Airport, and connecting them with appropriate shelter and housing placements.

E. To ensure that homeless individuals are effectively referred to and connected to proper care and support available within the State of Maryland and BWI Marshall

Airport’s surrounding jurisdictions. Thereby reducing or eliminating the homeless population at BWI Marshal Airport.

2.2.2 State Staff and Roles

The MAA has assigned the responsibility for this contract to BWI Marshall Airport’s Division of

BWI Operations and Maintenance (Division of BWI O&M). The MAA has entered into a

Memorandum of Understanding (MOU) with the DHCD to provide technical assistance and support in ensuring an appropriate response pertaining to the BWI Marshall Airport homeless population, and connection to long-term shelter and housing resources managed by neighboring

Continuums of Care. The Memorandum of Understanding is made and entered into by and between the MAA and DHCD and is set forth to assist in coordinating effective homeless outreach services and shelter and housing placements for the BWI Marshall Airport population. See

Appendix 1.

The Division of BWI O&M, in coordination with the Senior Policy Officer for Homelessness

Initiatives at DHCD, or their designees, will oversee the administration of the of this contract for homeless services at BWI Marshall Airport. The Administration assigned Contract Administrator will report to the Division of BWI O&M for this contract, and the DHCD will provide subject matter expertise to BWI Marshall Airport for homelessness initiatives.

The Administration shall assign a Contract Administrator to:

A. Administer the day-to-day functions and communications between the Administration and the

Contractor. The Administration shall submit the name and phone number of the respective

Contract Administrator to the Contractor as well as other management personnel that may have authority to request work and information.

B. The monitoring of the performance of this Contract is vested in the Administration's Contract

Administrator, designee and higher supervision. The Contract Administrator, designee and higher supervision shall decide any and all questions which may arise under the contract, including but not limited to quality and acceptability of materials furnished, work performed, and also the manner of performance and rate of progress of the work.

C. Technical Support for this contract will be provided by the Senior Policy Officer

Homelessness Initiatives at DHCD, or their designee.

D. When contract specifications mention "under the direction of the Administration" or “require

Administration notification”, etc., it is referencing the Contract Administrator or another authorized Administration personnel.

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2.2.3 Other State Responsibilities

A. The State will provide normal office work facilities and equipment reasonably necessary for Contractor performance under the Contract. The Administration shall provide office space for Contractor staff to enable the staff to meet with clients in a secure environment while providing client services at BWI Marshall Airport.

B. The Administration shall provide parking for the Contractor and Contractor personnel assigned to the contract at no-cost to the Contractor or employee. The parking area may be located on Airport property or at a location or locations as directed by the

Administration. The Contractor and its employees are responsible for transportation to and from the Airport.

C. The Administration shall provide office space, a BWI Marshall Airport telephone, and

Wi-Fi access in the BWI Marshall Airport Terminal Building for the Contractor at no cost to the Contractor. The Contractor is expected to provide laptops, cell phones, office supplies and other office furniture and equipment as needed to Contractor personnel to perform the services outlined in these specifications. The Administration has provided an annual Office Allowance in the Attachment B-1 Financial Proposal Form for the term of this contract to reimburse the Contractor for these expenses.

D. The Administration shall have free access to the materials, the work and work areas at all times for the purpose of measuring, inspecting and/or directing the work, and the

Contractor shall cooperate at all times.

E. The Administration shall provide all facilities and equipment reasonably necessary for

Contractor performance under the Contract. Any special requirements (e.g., reprographic services, computer time, key data entry) shall be identified once the Contractor has received the Notice to Proceed (NTP) and met with the Administration. The

Administration will decide how best to accommodate the facility and equipment requirements of the Contractor at that time.

F. The Administration is responsible for providing all required information, statistical data, documentation, and test data to facilitate the Contractor’s performance of the work, and the Administration will provide such additional assistance and services as is specifically set forth.

2.3 Contractor Responsibilities and Tasks

A. The Contractor must have the staffing capacity to provide a consistent staff presence at the

Airport for no less than five (5) days per week throughout the term of the Contract. The

Contractor must provide a point of contact for Airport staff to Contact during business hours (Monday – Friday 8:00 a.m. to 5:00 p.m.) and after business hours or on weekends and holidays as necessary.

B. The Contractor personnel must be trained and qualified on how to use techniques such as engagement, emergency mental health, de-escalation and mental health assessment and response, motivational interviewing, as well as understanding of, and commitment to housing first principles. Contractor personnel must also be trained and have in possession and capable of administering Naloxone/Narcan in emergency situations.

C. 2.3.3. The Contractor will not be required to provide all services to each client engaged at the Airport. However, in the event that there are clients who the Contractor is not able to

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D. Individuals will be referred to more intensive services such as Assertive Community

Treatment (ACT), Psychiatric Rehabilitation Services, consistent case management or other available services as identified by the staff or individuals.

Assertive Community Treatment (ACT) is defined as: a team-based treatment model that provides multidisciplinary, flexible treatment and support to people with mental illness 24 hours per day, seven days per week (1). ACT teams use a multi-disciplinary team approach to provide a full array of acute, active and ongoing community-based psychiatric treatment, outreach, rehabilitation, and support services (2). More information regarding ACT is available from the links listed below.

A. https://www.hudexchange.info/resources/documents/H2-Glossary-of-Housing-and-Health Care-

Terms.pdf

B. National Council on Accreditation: http://coanet.org/standard/psr/

Psychiatric (or Psychological) Rehabilitation Services provide skill building, peer support, and other supports and services to help adults with serious and persistent mental illness reduce symptoms, achieve optimal levels of community membership, increase satisfaction with their living environment, and restore and/or enhance their personal, social, and vocational abilities. More ill be referred to more intensive services such as Assertive Community Treatment (ACT), Psychiatric

Rehabilitation Services, consistent case management or other available services as identified by the staff or individual.

E. The Contractor must be in compliance with entering programmatic data into the HMIS, and must be willing to share APR data on a quarterly basis with Administration.

Note: Please see Appendix 1. - Abbreviations and Definitions for the definition of the

MSHDW.

F. The Contractor must have the ability to have staff presence at regular meetings with the

Administration and BWI Marshall Airport staff to share work progress, discuss incidents and respond to the needs of the BWI Marshall Airport relative to the Homeless population.

G. The Contractor will provide monthly updates in writing to the BWI Marshall Airport staff summarizing the total number of visits to the Airport, total clients engaged (duplicated and deduplicated), number housed, and number in process of being housed and/or referred to other providers. The reports are due on the 15th of the month for the previous months services unless otherwise agreed upon between the Administration and the Contractor.

Note: The term ‘deduplication’, or “deduplicated” as referenced above, generally refers to eliminating duplicate or redundant information.

H. All work requiring the shutdown of any BWI Marshall Airport Operating System, or any portion thereof, must have the prior approval of the Administration. The operating system

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The BWI Marshall Homeless Outreach Team (BWI-HOT or ‘The Team’) will consist of – two

(2) Outreach Workers, one Outreach Supervisor, and one Case Manager who will offer outreach services at BWI Marshall to individuals who are homeless and report that they are using BWI

Marshall for overnight stays. The Outreach Team must be able to provide late or overnight coverage a minimum of two nights a week to ensure they are able to reach individuals who are primarily showing up at the airport in the evenings or after hours. The BWI-HOT or “The Team” are the contractor employees referenced in 2.4 Experience and Personnel The authorized hours per position are listed in the Attachment B-1 Financial Proposal Form. As we assess the situation, there may be a need to engage individuals or other agencies outside of the airport. Case managers will remain flexible to meet changing needs. See 2.4 Experience and Personnel for more information regarding staffing for this contract.

I. The Team will document proof of homelessness using observations made as well as those provided by BWI Marshall Airport personnel.

J. The Team will engage individuals using incentives, such as food, clothing, and hygiene items.

K. The Team will work with individuals to connect with and access resources of his or her choice of jurisdiction with a focus on coordination with housing and shelter services, and positive housing outcomes.

L. The Team will use Motivational Interviewing and Problem-Solving techniques and skills to engage and support individuals in identifying barriers to income and housing.

M. The Team will make referrals to and follow up with providers of needed services such as healthcare, obtaining identification, entitlements, employment, and assistance in seeking funding for eligible housing.

N. For those individuals who verbalize disinterest in services, The Team will continue to use engagement techniques and incentives to build relationships over time.

O. The Team will respond to complaints and issues that arise from airport personnel and/or the Department staff within 48 business hours.

P. For those unsheltered at the BWI Marshall Airport that are willing to accept housing, The

Team may use funds provided for housing placements and housing related services including transportation to friends and family able and willing to provide housing on a temporary or permanent basis.

Q. The Team will attend current meetings with BWI Marshall Airport personnel or business, focused on the homeless population at the BWI Marshall Airport and/or any incidents involving this population to coordinate a collaborative approach to addressing concerns at

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DHCD and the Contractor.

R. All Team members will be trained in engagement techniques, safety & crisis intervention, and motivational interviewing in addition to other agency wide training requirements.

S. The Team shall submit data monthly to the Administration and DHCD that includes numbers for the following categories:

Unduplicated individuals that were outreached.

Face-to-face visits.

Individuals referred to shelter.

Positive housing outcomes (successful shelter or permanent housing exits).

Resources contacted.

Referrals received.

The data is due by the 10th of the month for the previous months for which services were provided otherwise agreed upon by the Administration and the Contractor.

If information is shared outside of the immediate agency staff members it will be de-identified to protect client confidentiality.

Note: De-identification, or “de-identified” as referenced above, is the process used to prevent someone's personal identity from being revealed.

T. The Team would collect individual demographics to input into the HMIS database that would assist in demonstrating a picture of who is utilizing BWI Marshall Airport as shelter and if that demographic changes over time.

U. The Team shall compile an initial by-name list of those experiencing homelessness at BWI

Marshall Airport which will be due to the Administration within 45 days of the NTP date for this contract. The Team shall update the list on a monthly basis and provide the report to the Administration by the 10th of each month for the previous month for which services were provided unless otherwise agreed upon by the Administration and the Contractor.

The by-name list shall include:

Name of client.

Previous county residence (include most recent shelter stay).

Income/financial resources client is receiving.

Other housing barriers identified.

Other necessary data to be identified by The Team to ensure successful transition planning from

Airport stay.

There should be an understanding that not all individuals will readily disclose personal information. Initial information for these individuals may be limited to a first name, nickname, or a physical description. The goal is to identify and engage the individuals to the extent that they are willing.

V. The Team shall also track the number of individuals that transition out of BWI Marshall

Airport and when possible, the destination.

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W. Individuals who would be transitioned to more intensive services when determined by staff or when requested by individuals. Those services could include Assertive

Community Treatment, Psychiatric Rehabilitation Services, case management, or other available service identified by an individual. When necessary and appropriate, The Team will work with BWI Marshall Airport staff to execute emergency hospitalization referrals.

X. The Contractor shall possess the means to communicate with those living at the Airport if their primary language is not English.

2.4 Experience and Personnel

2.4.1 Preferred Offeror Experience

Contractor shall provide fully trained and qualified personnel for all responsibilities listed in these specifications for the term of this contract per the requirements listed in Section 1 Minimum

Qualifications and Section 2 Contractor Requirements: Scope of Work.

a. To be considered eligible of being selected for award, the Contractor must document in its response that it satisfies the following Minimum Qualifications:

The Contractor shall have at least three (3) years of prior experience providing outreach and/or other emergency homeless and housing services to those meeting the Department of Housing and

Urban Development (HUD) definition of literal homelessness or at risk of homelessness.

Required Documentation: As proof of meeting this requirement, the Contractor shall provide with its response description of criteria required for homeless clients to be served by your street outreach team. Contractor must also include copies of award letters received from funding Continuum of

Care (CoC), showing Contractor received CoC funding for at least the last three (3) years to provide

Homeless Street Outreach services.

Note: Please see Appendix 1. - Abbreviations and Definitions for the definitions of Literal

Homelessness and Continuum of Care (CoC).

b. The Contractor shall have at least three (3) years of prior experience providing outreach services to the unsheltered homeless and be able to provide evidence of a successful record of placing unsheltered homeless living in the streets, in abandoned buildings or in encampments into housing, through client level data submitted in the CoC Homeless Management Information System (HMIS).

Note: Please see Appendix 1. - Abbreviations and Definitions for the definition of Homeless

Management Information System (HMIS).

Required Documentation: As proof of meeting this requirement, the Contractor shall provide with its response copies of Annual Performance Reports (APR) from the HMIS system indicating total people served over the last three (3) years of providing street outreach

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A. Number of clients the provider has placed into permanent housing from their outreach referrals.

B. Number of clients provided with case management from CoC Coordinated entry.

C. Number of clients that have secured employment as a result of referrals and/or support from the homeless outreach team.

c. The Contractor must be an active member in the Anne Arundel County CoC and accept referrals from the CoC Coordinated Entry process. Additionally, this project will require coordination with multiple CoCs to ensure clients from all over the state who are staying at the airport are successfully moved into housing. To ensure success, the awarded outreach team must be able to show they have previously worked outside of their CoC to house clients.

Required Documentation: As proof of meeting this requirement, the Contractor shall provide with its response a letter of support from the CoC they receive outreach funding from, verifying the

Contractors’ participation in the work of the CoC, their acceptance of client referrals from CoC

Coordinated Entry and verifying positive working relationships with emergency shelter, housing and service providers. Additionally, the bidder must also provide up to two (2) examples of their work with other CoCs to address client needs and/or house clients outside of their primary CoC jurisdiction.

d. This project will require coordination with multiple CoCs to ensure clients are placed successfully into housing, the Contractor must have an existing relationship with the Anne Arundel CoC, with preference given to Offerors with existing working relationships with other CoCs along the BWI light rail line including and not limited to: Baltimore City, Baltimore County, Howard County, Montgomery County, Prince George’s County and Carroll County. The Contractor will be responsible for establishing and maintaining working relationships with staff from the aforementioned CoCs and coordinating regional case conferencing for clients coming in and out of

BWI with technical and coordination support from the State Department of Housing and

Community Development.

A. Required Documentation: As proof of meeting this requirement, the Contractor shall provide a copy of their 2023 APR showing the number and percentage of positive housing outcomes for clients as well as documentation showing the number of coordinated entry referrals or assessments. Additionally, the Contractor may also provide documentation of the number of Coordinated Entry referrals to CoC partners, and details on their partnerships with neighboring CoCs.

2.4.2 Personnel Experience

The Contractor shall provide the following staff:

A. One (1) Homeless Outreach Supervisor on a schedule as agreed upon between the Contractor and the Administration. The Homeless Outreach Supervisor

(Supervisor) will supervise the work of the Homeless Outreach Workers and

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Homeless Case Manager working with those experiencing homelessness at

BWI Marshall Airport.

1) Required education, knowledge and skills for the position are as follows:

a) A Bachelor’s degree with at least five (5) years’ experience in housing and homeless services / mental health / psychiatric rehabilitation / special populations;

b) Supervisory experience, proven leadership skills and the ability to work as part of a team;

c) Maintain a Class C Driver’s license valid in the State of Maryland. Must maintain a good driving record (no more than one point);

d) Ability to respect individual choice in the recovery process and a commitment to recovery through the psychiatric rehabilitation process;

e) Excellent verbal and written communications skills. The Supervisor shall be able to fluently speak, read and write the English language;

f) The ability to manage people and foster teamwork in addition to an understanding that respects the abilities and limitations of the homeless;

2) Summary of essential functions, responsibilities and duties for the Supervisor are as follows:

a) Oversee program coverage in all areas and in all aspects of the daily operations reporting to the Administration and the Department of Housing and Community

Development (DHCD) as needed to ensure the services outlined in these specifications are performed to requirement.

b) Staff hiring, development and supervision as well as motivating staff into providing the highest quality of services;

c) Provide appropriate consultation to staff, the Administration and DHCD on how best to achieve the goals and objectives listed in the contract specifications;

d) Ensure all data reports and analysis is completed according to the contract deadlines;

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e) Respond and problem solve with the Administration and DHCD on high level client-issues related to services and housing;

f) Attend meetings with Administration staff and State agency personnel as the need arises.

g) Program development and assuring compliance with all applicable State, county and federal regulations;

h) Design plans and engage in crisis intervention as needed;

i) Grant requirements in the provision of psychiatric rehabilitation and/or case management services to individuals recovering from mental illness;

j) Develop and monitor the budget and billing to the Administration on a monthly basis for services provided in the previous month;

k) Design and update documentation and rehabilitation modalities;

l) Liaise between the Administration, DHCD, and State, county and city agencies providing services to the homeless population at BWI Marshall Airport;

m) Perform other duties as required or as assigned.

3) The Administration has listed 20 hours per week for the position in the Attachment

B-1 Financial Proposal Form as referenced in Appendix 2. Price Form

Instructions. The hours per week listed in the Attachment B-1 Financial

Proposal Form are the estimated hours for services the Administration believes is required to perform the tasks listed in these specifications. The hours listed are not guaranteed payments to the Contractor and may be more or less than listed. The

Administration has provided a Staffing and Training Allowance in the Attachment

B-1 Financial Proposal Form to pay for additional hours as required by the

Administration.

B. One (1) Homeless Case Manager (Case Manager) on a schedule as agreed upon between the

Contractor and the Administration. The Case Manager provides direct client services but is also responsible for screening referrals, providing case management services, and maintaining all documentation necessary to provide conformance with all applicable State and local regulations.

1) Required education, knowledge and skills for the Case Manager position are as follows:

a) A Bachelor’s degree is preferred;

b) Experience working with special populations is preferred;

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c) Maintain a Class C Driver’s License valid in the State of Maryland. Must maintain a good driving record (no more than one point);

d) Ability to respect individual choice and commitment to serve homeless and recently housed populations;

e) Excellent verbal and written communications skills. The Case Manager shall be able to fluently speak, read and write the English language;

f) The ability to manage people and the understanding to respect the abilities and limitations of individuals;

2) Summary of essential functions, responsibilities and duties are as follows:

a) Coordinate supporting housing and Continuum of Care services;

b) Ensure all documentation needed for Continuum of Care/Housing applications and placements are correct and complete;

c) Provide quality intensive case management services to individuals;

d) Coordinate somatic physician, therapy and psychiatrist appointments;

e) Responsible for daily, monthly and bi-annual paperwork for individuals;

f) Assure accurate and timely reporting of required information and statistics;

g) Assist with specialized services and needs such as MTA and ID cards;

h) Report all incidents to the Administration within 24 hours;

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i) Ensure individual records are complete and in compliance with all required standards;

j) Provide crisis management as needed;

k) Perform other duties as assigned.

3) The Administration has listed 20 hours per week for the position in the Attachment

B-1 Financial Proposal Form as referenced in Appendix 2. Price Form

Instructions. The hours per week listed in the Attachment B-1 Financial

Proposal Form are the estimated hours for services the Administration believes is required to perform the tasks listed in these specifications. The hours listed are not guaranteed payments to the Contractor and may be more or less than listed. The

Administration has provided a Staffing and Training Allowance in the Attachment

B-1 Financial Proposal Form to pay for additional hours as required by the

C. Two (2) Homeless Outreach Workers (Outreach Workers) on a schedule as agreed upon between the Contractor and the Administration. The Outreach Workers shall provide direct, intensive services to individuals using BWI Marshall Airport as temporary shelter.

1) Required education, knowledge and skills for the Outreach Workers are as follows:

a) A Bachelor’s degree in the areas of Human Services, Psychology, Social Work or Sociology is preferred;

b) Prior experience with working with individuals experiencing homelessness and prior work with those living unsheltered is preferred;

c) Flexibility and the ability to work in a team environment are required;

d) Maintain a Class C Driver’s license valid in the State of Maryland. Must maintain a good driving record (no more than one point);

e) Excellent written and verbal communication skills. The Outreach Workers shall be able to fluently speak, read and write the English language;

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f) Proficient knowledge of Microsoft Word, Excel, the internet, and be familiar with database programs (i.e. Access);

g) Ability to work independently with minimal supervision;

h) Ability to utilize various tools, including technology to conduct research, gather and analyze data

i) Ability to maintain detailed records of interaction with clients and familiarity with the Homeless Management Information System (HMIS);

j) Ability to interact with all levels within the Administration and DCHD to develop networks and resources related to homelessness;

k) Compassion, empathy, and respect for those experiencing homelessness;

l) Must be a strong, persistent advocate for those served, but be able to interact with everyone in a way that is non-intrusive or offensive;

m) The position requires standing, kneeling and working in the Airport environment when on duty at BWI Marshall Airport.

2) Summary of essential functions, responsibilities and duties are as follows:

a) Locate and screen homeless individuals who use BWI Marshall Airport as a shelter resource;

b) Engage with individuals experiencing homelessness in order to assess the need for services and interventions;

c) Engage in one-on-one outreach activities to reach hard to reach, hard to engage, homeless individuals at BWI Marshall Airport;

d) Interact with homeless individuals who are sleeping at BWI Marshall Airport;

e) Assess the overall need for services and resources for the individuals experiencing homelessness and utilizing BWI Marshall Airport as a shelter;

f) Build relationships with Administration and BWI Marshall Airport businesses and staff as needed;

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g) Develop and build relationships with service providers (public and private) in jurisdictions surrounding BWI Marshall Airport;

h) Develop a network and gain direct access to information and resources regarding those at BWI Marshall Airport experiencing homelessness and living in unstable conditions;

i) Provide service referrals to move clients from BWI Marshall Airport into permanent housing;

j) Facilitate transportation for individuals, to housing or medical appointments.

The Administration has provided a Mileage and Transportation Allowance in

Part II of the Attachment B-1 Financial Proposal Form to reimburse the

Contractor for the cost of transporting individuals.

k) Collaborate with the Homeless Outreach Street Team to share information, resources, and assist individuals experiencing homelessness at BWI Marshall

Airport;

l) Participate and assist with the coordination of counting those living at the

Airport for the annual Point-In-Time (PIT) Count;

m) Provide services in a manner that meets grant requirements and program outcomes, which include: Linking individuals with resources that meet individual needs; maintaining documentation in a timely and thorough manner in a way that demonstrates interactions with individuals in order to monitor and evaluate the success of the program.

n) Complete documentation by monthly, quarterly and annual deadlines as required by the Administration, DHCD, and grant requirements as applicable;

o) Develop BWI Marshall Airport outreach processes and procedures;

p) Attend and participate in project and Administration meetings as scheduled;

q) Build relationships with service and resource providers to further identify the homeless population while establishing a support network.

3) The Administration has listed a total of 80 hours per week for the two positions in the Attachment B-1 Financial Proposal Form as referenced in Appendix 2. Price

Form Instructions. The hours per week listed in the Attachment B-1 Financial

Proposal Form are the estimated hours for services the Administration believes is required to perform the tasks listed in these specifications. The hours listed are not guaranteed payments to the Contractor and may be less than listed. The

Administration has provided a Staffing and Training Allowance in the Attachment

B-1 Financial Proposal Form to pay for additional hours as required by the

Administration.

The following experience is expected and will be evaluated as part of the Technical Proposal (see the capability of proposed resources evaluation factor from Section 6.2):

A. Demonstrated knowledge of providing outreach homeless services to those meeting the

HUD definition of literal homelessness or at risk of homelessness.

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1) Prior senior level experience placing unsheltered homeless living in the streets, in abandoned buildings or in encampments into housing.

2) Breadth of knowledge in CoC.

B. Key Personnel Identified For the Contract, the following positions to be identified in the Technical Proposal will be considered Key Personnel, and shall be required to meet the qualifications stated in Section 3.10.2

A. Homeless Outreach Supervisor

B. Homeless Case Manager

C. Homeless Outreach Worker

2.5 Substitution of Personnel

2.5.1 Continuous Performance of Key Personnel

When Key Personnel are identified for the Contract, the following apply:

A. Key Personnel shall be available to perform Contract requirements as of the NTP Date.

Unless explicitly authorized by the Contract Monitor or specified in the Contract, Key

Personnel shall be assigned to the State of Maryland as a dedicated resource.

B. Key Personnel shall perform continuously for the duration of the Contract, or such lesser duration as specified in the Technical Proposal. Key Personnel may not be removed by the Contractor from working under the Contract without the prior written approval of the

Contract Administrator.

C. The provisions of this section apply to Key Personnel identified in any Task Order proposal and agreement, if issued, and any Work Order Request and Work Order, if issued.

2.5.2 Definitions

For the purposes of this section, the following definitions apply:

A. Extraordinary Personal Event – means any of: leave under the Family Medical Leave

Act; an Incapacitating injury or Incapacitating illness; or other circumstances that in the sole discretion of the State warrant an extended leave of absence, such as extended jury duty or extended military service that precludes the individual from performing his/her job duties under the Contract.

B. Incapacitating – means any health circumstance that substantially impairs the ability of an individual to perform the job duties described for that individual’s position in the RFP or the Contractor’s Technical Proposal.

2.5.3 Contractor Personnel General Substitution Provisions

The following provisions apply to all of the circumstances of Contractor Personnel substitution described in Section 2.5.4.

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A. The Contractor shall demonstrate to the Contract Administrator’s satisfaction that the proposed substitute has qualifications at least equal to those of the Contractor Personnel proposed to be replaced.

B. The Contractor shall provide the Contract Administrator with a substitution request that shall include:

1. A detailed explanation of the reason(s) for the substitution request;

2. The resume of the proposed substitute, signed by the substituting individual and his/her formal supervisor;

3. The official resume of the current personnel for comparison purposes; and

4. Evidence of any required credentials.

C. The Contract Administrator may request additional information concerning the proposed substitution and may interview the proposed substitute personnel prior to deciding whether to approve the substitution request.

D. The Contract Administrator will notify the Contractor in writing of: (i) the acceptance or denial, or (ii) contingent or temporary approval for a specified time limit, of the requested substitution. The Contract Administrator will not unreasonably withhold approval of a proposed Contractor Personnel replacement.

2.5.4 Replacement Circumstances

A. Directed Personnel Replacement

1. The Contract Administrator may direct the Contractor to replace any Contractor

Personnel who, in the sole discretion of the Contract Administrator, are perceived as being unqualified, non-productive, unable to fully perform the job duties, disruptive, or known, or reasonably believed, to have committed a major infraction(s) of law, Administration policies, or Contract requirements. Normally, a directed personnel replacement will occur only after prior notification of problems with requested remediation, as described in paragraph 2.5.4.A.2.

2. If deemed appropriate in the discretion of the Contract Administrator, the Contract

Administrator may give written notice of any Contractor Personnel performance issues to the Contractor, describing the problem and delineating the remediation requirement(s). The Contractor shall provide a written response to the remediation requirements in a Remediation Plan within ten (10) days of the date of the notice and shall immediately implement the Remediation Plan upon written acceptance by the

Contract Administrator. If the Contract Administrator rejects the Remediation Plan, the Contractor shall revise and resubmit the plan to the Contract Administrator within five (5) days, or in the timeframe set forth by the Contract Administrator in writing.

3. Should performance issues persist despite an approved Remediation Plan, the

Contract Administrator may give written notice of the continuing performance issues and either request a new Remediation Plan within a specified time limit or direct the substitution of Contractor Personnel whose performance is at issue with a qualified substitute, including requiring the immediate removal of the Contractor

Personnel at issue.

4. Replacement or substitution of Contractor Personnel under this section shall be in addition to, and not in lieu of, the State’s remedies under the Contract or which otherwise may be available at law or in equity.

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5. If the Contract Administrator determines to direct substitution under 2.5.4.A.1, if at all possible, at least fifteen (15) days advance notice shall be given to the Contractor.

However, if the Contract Administrator deems it necessary and in the State’s best interests to remove the Contractor Personnel with less than fifteen (15) days’ notice, the Contract Administrator may direct the removal in a timeframe of less than fifteen

(15) days, including immediate removal.

6. In circumstances of directed removal, the Contractor shall, in accordance with paragraph 2.5.4.A.1 of this section, provide a suitable replacement for approval within fifteen (15) days of the notification of the need for removal, or the actual removal, whichever occurs first.

A. Key Personnel Replacement

1. To replace any Key Personnel in a circumstance other than as described in 2.5.4.B, including transfers and promotions, the Contractor shall submit a substitution request as described in Section 2.5.3 to the Contract Administrator at least fifteen

(15) days prior to the intended date of change. A substitution may not occur unless and until the Contract Administrator approves the substitution in writing.

B. Key Personnel Replacement Due to Sudden Vacancy

1. The Contractor shall replace Key Personnel whenever a sudden vacancy occurs

(e.g., Extraordinary Personal Event, death, resignation, termination). A termination or resignation with thirty (30) days or more advance notice shall be treated as a replacement under Section 2.5.4.B.1.

2. Under any of the circumstances set…