M95494-18-Q-0027.docx.pdf

SEE ADDENDUM

(No Collect Calls)

M9549418Q0027 15-Aug-2018

b. TELEPHONE NUMBER 8. OFFER DUE DATE/LOCAL TIME

10:00 AM 27 Aug 2018

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

M954949. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

M9549418SUKC031

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

MCICOM HQ

3000 MARINE CORPS PENTAGON

WASHINGTON DC 20350-3000

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE M96368 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

MARINE CORPS ENTERPRISE STAGING

LINDA SHERBURNE

9546 FOURTH AVENUE; BLDG: BUILDING V-53

NORFOLK VIRGINIA 23511

TEL: 757-541-6242 FAX:

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

1,000

NAICS:

334118

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF91

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 48 Each "HP RP-9 Retail System Model 9015"

FFP

"SKU 3YX40UP includes nineteen (19) HP parts. Refer to the 'POS System' Table in Section 3.2 of the SOW for list of all Manufacturer Part Numbers that comprise a single HP RP-9 Retail System Model 9015."

FOB: Destination

MILSTRIP: M9549418SUKC031

PURCHASE REQUEST NUMBER: M9549418SUKC031

NET AMT

0002 17 Each OPTION "HP POS Keyboard - FK221AA"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

FOB: Destination

0003 17 Each OPTION "HP Barcode Scanner - QY439AA"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

0004 17 Each OPTION "SCM USB CAC Reader - SCR3310V2"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

0005 17 Each OPTION "APC PowerSaving Backups RS1500-BR1500G"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

0006 17 Each OPTION "HP Thermal Receipt Printer - FK224AA"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

0007 17 Each OPTION "HP STD Cash Duty Drawer - QT457AA"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

1001 40 Each OPTION "HP RP-9 Retail System Model 9015 - OY1"

FFP

"SKU 3YX40UP includes nineteen (19) HP parts. Refer to the 'POS System' Table in Section 3.2 of the SOW for list of all Manufacturer Part Numbers that comprise a single HP RP-9 Retail System Model 9015. The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting

Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

1002 30 Each OPTION "HP POS Keyboard - FK221AA - OY1"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

1003 30 Each OPTION "HP Barcode Scanner - QY439AA - OY1"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

1004 30 Each OPTION "SCM USB CAC Reader - SCR3310V2 - OY1"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

1005 30 Each OPTION "APC PwrSv Backups RS1500-BR1500G - OY1"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

1006 30 Each OPTION "HP Trml Receipt Printer- FK224AA - OY1"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

1007 30 Each OPTION "HP SD Cash Dty Drawer - QT457AA - OY1"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

2001 40 Each OPTION "HP RP-9 Retail System Model 9015 - OY2"

FFP

"SKU 3YX40UP includes nineteen (19) HP parts. Refer to the 'POS System' Table in Section 3.2 of the SOW for list of all Manufacturer Part Numbers that comprise a single HP RP-9 Retail System Model 9015. The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting

Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

2002 30 Each OPTION "HP POS Keyboard - FK221AA - OY2"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

2003 30 Each OPTION "HP Barcode Scanner - QY439AA - OY2"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

2004 30 Each OPTION "SCM USB CAC Reader - SCR3310V2 - OY2"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

2005 30 Each OPTION "APC PwrSv Backups RS1500-BR1500G - OY2"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

2006 30 Each OPTION "HP Trml Receipt Printer- FK224AA - OY2"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

2007 30 Each OPTION "HP SD Cash Dty Drawer - QT457AA - OY2"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

3001 40 Each OPTION "HP RP-9 Retail System Model 9015 - OY3"

FFP

"SKU 3YX40UP includes nineteen (19) HP parts. Refer to the 'POS System' Table in Section 3.2 of the SOW for list of all Manufacturer Part Numbers that comprise a single HP RP-9 Retail System Model 9015. The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting

Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

3002 30 Each OPTION "HP POS Keyboard - FK221AA - OY3"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

3003 30 Each OPTION "HP Barcode Scanner - QY439AA - OY3"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

3004 30 Each OPTION "SCM USB CAC Reader - SCR3310V2 - OY3"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

3005 30 Each OPTION "APC PwrSv Backups RS1500-BR1500G - OY3"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

3006 30 Each OPTION "HP Trml Receipt Printer- FK224AA - OY3"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

3007 30 Each OPTION "HP SD Cash Dty Drawer - QT457AA - OY3"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

4001 40 Each OPTION "HP RP-9 Retail System Model 9015 - OY4"

FFP

"SKU 3YX40UP includes nineteen (19) HP parts. Refer to the 'POS System' Table in Section 3.2 of the SOW for list of all Manufacturer Part Numbers that comprise a single HP RP-9 Retail System Model 9015. The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting

Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

4002 30 Each OPTION "HP POS Keyboard - FK221AA - OY4"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

4003 30 Each OPTION "HP Barcode Scanner - QY439AA - OY4"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

4004 30 Each OPTION "SCM USB CAC Reader - SCR3310V2 - OY4"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

4005 30 Each OPTION "APC PwrSv Backups RS1500-BR1500G - OY4"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

4006 30 Each OPTION "HP Trml Receipt Printer- FK224AA - OY4"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

4007 30 Each OPTION "HP SD Cash Dty Drawer - QT457AA - OY4"

FFP

"The Government may require the delivery of this option item at the price stated in the Schedule. The Contracting Officer may exercise this option by written notice to the Contractor prior to the end date of this option period. The option quantity is estimated and not guaranteed. The unit price is a firm fixed unit price that includes shipping to be delivered in accordance with the delivery requirements in the SOW"

HP POINT-OF-SALE HARDWARE SOW

Point-of-Sale (POS) Hardware Statement of Work

Marine Corps Food Management Information System (MCFMIS) Point of Sales (POS)

PART I: POS HARDWARE REQUIREMENT

Section 1 – Background

The Marine Corps Installations Command (MCICOM) has a requirement for brand name Hewlett Packard (HP) Point-of-Sale (POS) hardware and associated service maintenance agreement for such hardware. MCICOM requires HP hardware to utilize their Computrition SuitePoint Point-of-Sale (POS) software. The resulting solution will implement a standardized Point of Service system, and provide the functionality to support a paperless and cashless accountability process throughout all Marine Corps Mess Halls. The acquisition of the POS hardware is part of the standardization process.

Section 2 – Scope of Request

This SOW describes the general requirements for the production of hardware in support of the MCFMIS Suite Point software. The scope includes hardware production, assembly, configuration, and alignment, integration, testing and shipping to the designated Government specified location indicated in Section 7.13 below. This equipment model should be constructed to support POS terminals for 65 USMC Installations throughout the both Continental and

Outside of Contiguous United States.

This Statement of Work explains the support requirements in respect to the procurement of the POS equipment for use with the MCFMIS Point of Service System.

Section 2.1 – Assumption of Responsibility

The MCFMIS Project Management Office (PMO) and local commands shall assume responsibility for the operation and sustainment of the POS terminals along with its associated peripheral components in accordance with these requirements. If necessary, local commands will transition any existing POS terminals and deploy new POS terminals and components without loss of service. This applies to any items subject to service level agreements.

Section 3 – MCFMIS Architecture Overview

MCFMIS POS is a multi-application system that interfaces with the MCFMIS FOM Pro system. It is comprised of a Back Office module that manages the POS registers in their various locations. The Back Office system is run in a

Windows Server environment with an Oracle 11g database. The Register module collects customer information either by scanning CAC cards or through manual entry. The MCFMIS POS system will be designed to work either at the point of entry into the mess hall or at the end of the food line similar to a more traditional cafeteria style. This

POS Register module is integrated with the POS Back Office system and provides real-time database updates or runs in standalone mode until such time as a connection to the POS Back Office can be established.

Section 3.1 – MCFMIS POS Configuration

As stated above, the MCFMIS POS is a two module system consisting of the Back Office and the POS Registers or

Terminals. Installation of the Back Office and the POS Register Software will be the responsibility of the software provider and/or Headquarters Marine Corps (HQMC) IT, not the HP hardware contractor. Once the Back Office is installed, it will be necessary to image the POS Registers and have them shipped to predetermine final site. The

Government will be responsible for ensuring fully imaged POS registers are shipped to their predetermined final sites after acceptance of hardware delivery.

The installation site’s local G-6/S-6 department will ensure that each register can communicate with the Oracle database server and that each end-user workstation can communicate with the Citrix Application server farm. The installation of any non-Computrition related software on the register hardware, such as the Active Identity client and any virus scan applications, will be the responsibility of the Government.

POS Appliance Software Configuration o Windows 10 Professional (to be provided by contractor within hardware order) o Oracle 12 C (to be installed by the Government after hardware delivery) o ActivClient- currently at version 7.1.0.134 (to be installed by the Government after hardware delivery) o SuitePoint! POS Register Software (to be installed by the Government after hardware delivery)

Section 3.2 – Certify POS

The SuitePoint! Point-of-Sale system has tested and certified its core functionality around the identified Hewlett-

Packard (HP) hardware solution. Facilities Systems Branch, MCICOM will take the POS through the Marine Corps hardware certification process so that it will be authorized to connect to the Marine Corps network.

Below is the itemized list of POS hardware equipment required by HQMC, MCICOM, the quantity data is the estimated contract quantity maximum, refer to Section 11 for Order Quantities and Instructions:

Manufacturer and Model Manufacturer

Part # Qty Description

POS SYSTEM

Hewlett Packard:

HP RP9 Retail System Model

9015 SKU# 3YX40UP

All-in-One Point of Sale Unit; MS Windows

10 64-bit; Core i5 Processor

The following are components of this item:

M7J38AV

HP RP9 Retail System Model 9015

M9W49AV Windows 10 Professional 64bit OS

M7E40AV Intel Core i5-6500 3.2G 6M 2133 4C

CPUCPU

M9W10AV 8GB DDR4-2133 SODIMM (1x8GB)RAM

M9W26AV 128GB M.2 SATA 3D SSD

Part # Qty Description

POS SYSTEM

M9W18AV Intel 8260 802.11ac M.2 BT VPro

M7E26AV HP RP9 2x20 LCD Top Mount w arm DIB

M9W37AV HP 3/3/3 AiO Warranty

M9W13AV HP RP9 Ergonomic Stand

M7J40AV

HP RP9 Retail System w/ergo stand

CountryKit

G7D28AV ENERGY STAR Qualified Label

Hewlett Packard: Cable Pack for Dual Cash Drawers QT538AA

208 Cable pack for use with HP duty cash drawers with part # QT457AA

Hewlett Packard:

Cash Drawer Till Inserts w/Lockable Lid QT458AA

208 Standard duty till insert with lockable lid

Hewlett Packard:

POS Keyboard FK221AA

USB or wireless Keyboard For use with POS hardware

Presentation Barcode Scanner QY439AA

Bar Code Scanner; Scans CAC PDF 417 VN

Bar Code on front of CAC Cards/smart cards

SCM Microsystems:

SCM USB CAC Card Reader SCR3310V2

Smart card reader; includes support for USB and all relevant security standards

APC:

POWER SAVING BACK-UPS

RS 1500 BR1500G

Battery Back Up; UPS Interface Port USB

Hewlett Packard: USB Thermal

Receipt Printer FK224AA

USB Single Station Receipt Printer

Hewlett Packard: Standard

Duty Cash Drawer QT457AA

Electronic cash drawer, one cash till.

Compatible with HP RP9 Retail System

Model 9015

POS PERIPHERAL LIST*

(Peripheral)

USB or wireless Keyboard For use with POS hardware

Bar Code Scanner; Scans CAC PDF 417 VN

Bar Code on front of CAC Cards/smart cards

Smart card reader; includes support for USB and all relevant security standards

APC:

Part # Qty Description

POS SYSTEM

Electronic cash drawer, one cash till.

*Items listed under the “POS Peripheral List” are each separate option items that should be available for order beginning in option year one.

Section 4 – Warranty Support

Warranty Support is that support which vendors provide as a guarantee that their product will continue to operate at its advertised level of performance. The vendor will repair or replace the item at the vendor's expense provided the failure was a manufacturer’s defect.

POS Sytem Warranty Requirement: The Standard HP 3/3/3 warranty that comes with all HP Retail POS Systems orders means three (3) years for parts, three (3) years for labor, and three (3) years for on-site service. All HP

Branded peripherals (scanners, cash drawers, receipt printers etc.) sold / installed at the same time carry the same warranty as the parent unit. The warranty shall be initiated no earlier than the day of shipment of the final shipped parent item. A list of all shipped items with detailed warranty start and end dates shall be provided to the

Government upon request.

POS Pheripheral Warranty Requirement:

The Standard HP 3/3/0 warranty that comes with all HP Retail POS Pheripheral orders means advanced exchanges of three (3) years for parts, three (3) years for labor, (0) zero on-site service. A list of all shipped items with detailed warranty start and end dates shall be provided to the Government upon request.

The contractor shall provide worldwide product warranty support that is responsive to the following requirements:

Section 4.1- Replacement Parts

Replacement parts shall be provided at no additional cost to the Government.

Section 4.1.1 - Replacement Parts Response Time

The vendor shall ship replacement parts within 24 hours of receipt of a trouble ticket (weekends and national holidays excluded) via the most expeditious mode.

Section 4.1.2 - Return of Failed Parts

At the time the contractor identifies to the customer a replacement part is being shipped in response to a trouble ticket, the vendor shall also identify the need to return the failed part. The return of the failed part to the vendor’s facility shall be at the vendor’s expense. To ensure the vendor receives failed parts, vendor shall:

• Ensure both the shipment of the replacement part as well as the need to return the failed part are properly documented. The information should be included in the in a Help Desk Summary Report (HDSR) when requested as indicated in Section 5.4.

• Include a return shipping container, appropriate packaging material and a United States Postal Service (USPS) pre-paid return label when shipping the replacement part to the customer if the customer is OCONUS.

• Include a return shipping container, appropriate packaging material and a pre-paid return label from a carrier of the vendor’s choice when shipping the replacement part to the customer if the customer is within CONUS.

• Contact the MCFMIS PMO if the failed part is not received within 30 days of the customer’s receipt of the replacement part.

• A list of all end-customers is provided in appendix B.

Section 4.1.3 - Failed Hard Drives

Due to the potential compromise of sensitive information remaining on failed hard drives, the Government will not be required to return any hard drives. The Contractor can request the serial number of the failed hard drive when shipping a replacement. This information shall be included in the HDSR (Refer to Section 5.4).

Section 4.1.4 - Failed Media Drives

In situations in which the failed media drive is inoperable, such as tape and optical drives, it will not be returned until the physical media (tape, DVD, CD) is removed.

Section 4.1.5 - Repeat Failures

An end item shall be replaced if the same failure occurs three times within a six-month period. In example, if a computer undergoes three motherboard failures within six months the entire computer shall be replaced.

Section 4.1.6 - Mail-Back / Carry-In Repair

When warranted items are mailed back or carried into the contractor’s facility, the contractor shall complete the repair within 72 hours (in-plant processing time) and return ship the item to the requesting site. When items have been returned for repair, any repairs to correct non-warranted failures shall not be made without first receiving written authorization from the owning unit.

Section 4.1.7 - Mail-Back Repair Return Shipment

When warranted items are mailed back to the contractor for repair, the contractor shall ship the repaired or replaced item in accordance with Section 4 and Section 4.1.2

Section 4.2 – HP 3/3/3 Warranted Item

The HP 3/3/3 warranty applies to the following equipment, the quantity data is the estimated contract quantity maximum, refer to Section 11 for Order Quantities and Instructions::

Part # Qty Description

POS SYSTEM

Hewlett Packard:

HP RP9 Retail System Model

9015 SKU# 3YX40UP

All-in-One Point of Sale Unit; MS Windows

10 64-bit; Core i5 Processor

The following are components of this item:

M7J38AV

HP RP9 Retail System Model 9015

M9W49AV Windows 10 Professional 64bit OS

M7E40AV Intel Core i5-6500 3.2G 6M 2133 4C

CPUCPU

M9W10AV 8GB DDR4-2133 SODIMM (1x8GB)RAM

Part # Qty Description

POS SYSTEM

M9W26AV 128GB M.2 SATA 3D SSD

M9W18AV Intel 8260 802.11ac M.2 BT VPro

M7E26AV HP RP9 2x20 LCD Top Mount w arm DIB

M9W37AV HP 3/3/3 AiO Warranty

M9W13AV HP RP9 Ergonomic Stand

M7J40AV HP RP9 Retail System w/ergo stand CKit

G7D28AV ENERGY STAR Qualified Label

Hewlett Packard: Cable Pack for Dual Cash Drawers QT538AA

208 Cable pack for use with HP duty cash drawers with part # QT457AA

Hewlett Packard:

Cash Drawer Till Inserts w/Lockable Lid QT458AA

208 Standard duty till insert with lockable lid

USB or wireless Keyboard For use with POS hardware

Bar Code Scanner; Scans CAC PDF 417 VN

Bar Code on front of CAC Cards/smart cards

Smart card reader; includes support for USB and all relevant security standards

APC:

Electronic cash drawer, one cash till.

POS PERIPHERAL LIST*

USB or wireless Keyboard For use with POS hardware

Bar Code Scanner; Scans CAC PDF 417 VN

Bar Code on front of CAC Cards/smart cards

Smart card reader; includes support for USB and all relevant security standards

APC:

Part # Qty Description

POS SYSTEM

Electronic cash drawer, one cash till.

Compatible with HP RP9 Retail System

Model 9015

*Items listed under the “POS Peripheral List” are each separate option items that should be available for order beginning in option year one.

Section 4.3 – Non-Warranted Repair

When items have been returned to the vendor for repair and the vendor determines the failure to be a non-warranted failure, the vendor shall immediately notify the Contracting officer and the Contracting Officer Representative

(COR), in writing. Non-warranted repairs shall not be made under this contract. Further assistance in resolving non-warranted repair shall be directed to the Contracting Officer.

Section 5 – Helpdesk Support Services

The vendor shall provide helpdesk support 24 hours a day, 7 days a week (24/7), including holidays. Additionally, the vendor’s helpdesk shall provide customers the ability to obtain technical support and initiate trouble tickets via three (3) means of communication as follows:

a worldwide toll free telephone number;

a USMC specific website Uniform Resource Locator (URL); and direct email account. This information shall be submitted to the COR AND Contracting Officer within 14 days of Contract

Award.

Section 5.1 – Trouble Tickets

Trouble tickets shall be assigned as one trouble ticket number per serialized asset from the time of initiation until it is resolved. All follow-up inquiries shall be logged under the original trouble ticket and shall provide email work status updates to the trouble ticket initiator when there is a change in the status of the trouble ticket, until the ticket has been closed. The contractor shall send trouble ticket closure notification emails to the initiator when the vendor believes all required action has been taken to resolve the problem. Trouble tickets shall remain open until the problem has been resolved and confirmed by the customer. A summary of all trouble tickets shall be made available in the HDSR (refer to Section 5.4).

Section 5.2 – Helpdesk Technicians

The vendor’s helpdesk technicians shall be trained in helpdesk services specific to the Marine Corps as contained in this SOW and shall:

• Be fluent in English.

• Be capable of troubleshooting hardware and Operating System (OS) software with Marine Corps customers.

• Record all information for the HDSR (refer to Section 5.4).

• Direct vendor shipment of replacement repair parts when required.

• Issue a Return Material Authorization (RMA) number and a ship-to address when the return of failed equipment is required.

• Inform the customer of the contractor’s ability to dispatch on-site labor services to correct failures. If applicable, dispatch and coordinate on-site labor services at no additional cost to the Government when equipment is covered under the on-site support provision.

• Provide the customer with replacement parts shipment information, informing the customer how to track the shipment and verify in-transit location until the part arrives.

• If the vendor provides a replacement part and requires that the customer return the failed part, include a pre-addressed, pre-paid container within the packaging of the replacement part. All shipments Outside the Continental

United States (OCONUS) must be shipped via United States Postal Service (USPS), any Continental United States

(CONUS) shipment can be delivered via a carrier of the contractor’s preference. Ensure to enclose instructions telling the recipient of proper actions to take in returning the failed part.

• Technicians shall not troubleshoot a problem longer than 45 minutes before transferring the caller to a more knowledgeable technician.

• Technicians shall not delay callers longer than 45 minutes before resolving the issue to the customer’s satisfaction.

• Direct any unresolved issues to the COR.

Section 5.3 – Recall Service/Bulletin

In the event of a terminal defect or product recall, the contractor will be responsible for disseminating this information and making sure that each affected terminal or component is serviced under the provisions expressed within the recall notice. Recall or service bulletins shall be distributed to the COR via email. During a service call/warranty claim, the contractor is responsible for classifying an item as a repairable product or an expendable product.

COR: Mr. Kenneth Barnes

Phone: (703) 604-3658

Email: kenneth.barnes2@usmc.mil

Section 5.4 – Help Desk Summary Report (HDSR)

A Help Desk Summary Report (HDSR) should be made available to the COR on demand upon the COR’s request for the report for any duration within the contract term. The information provided in this report shall contain a summary of each of the five (5) transaction areas listed below:

Return of Failed Parts: Both the shipment of the replacement part as well as the need to return the failed part are properly documented with the customer name, location, and all transaction dates, specifically, the date the call was placed, the date the replacement part/(s) shipped, the anticipated date of replacement part/(s) delivery, the date of any follow on emails to customer regarding the receipt of replacement parts as well as the return of any failed part/(s).

Failed Hard Drive: Record of the serial number of the failed hard drive when shipping a replacement.

Documented information will include the customer name, location, and all transaction dates, specifically, the date the call was placed, the date the replacement hard drive shipped, the anticipated date of hard drive delivery, the date of any follow on emails to customer regarding receipt of the replacement hard drive.

Helpdesk Support: Record all information related to troubleshooting hardware and Operating System

(OS) software with Marine Corps customers. Documentation of helpdesk support will include the trouble ticket number, a summary of the support provided, the customer name, location, and all transaction dates, specifically, the date and time the call was placed, the date and time of any follow on calls or emails to customer regarding the trouble ticket.

mailto:kenneth.barnes2@usmc

Re-serialization: Details of all re- serialization shall be documented. This includes the all original and re-serialization information related to the failed item and the replacement end item, the customer name, and location, as well as confirmation of when (with date provided) the vendor updated its database and transfer warranty information to the new (replacement) item.

Section 6- System Sustainment Requirements

Section 6.1 – Upgrading

Contractors shall provide authorized Government personnel the requirements to perform system upgrades using manufacturer authorized components, not to exceed technical allowable specifications. Upgrades meeting the manufacturer’s specifications will not void the warranty.

Section 6.2 – End of Life (EOL) Model Change

If the on-hand equipment is not repairable and the contractor has determined the model is no longer produced and therefore cannot replace with the same model, the vendor shall notify the Government of their intent to replace the equipment with an updated model. The replacement shall be at no additional cost to the Government. For changes to the model version or the model type or for any CLIN, the vendor shall:

• Notify the Contracting Officer and COR at least 30 days prior to the change.

• Coordinate a date and location to demonstrate the new item to the COR.

• Vendor shall provide technical specifications data sheets and a comparison breakdown of the minor modifications to the Contracting Officer and COR.

• The Vendor shall gain written approval to process the change by the Contracting Officer, due to the heavy testing involved with the software and hardware related to the POS system as a whole, the contractor’s request may be denied.

Section 7 – Support

Section 7.1 – Direct Access and Direct Access Reporting

Vendors will provide access to technical references to authorized personnel. These authorized personnel have obtained the required technical training as evidenced by their being awarded a Military Occupation Specialty (MOS) number for military or series number for civilians which identifies their qualification to perform computer repair actions or are civilian IT personnel.

Only Marines possessing one of the following MOSs are authorized to make Type 2 service calls: 0651, 0656, 0659, 0689, 0699, 2651, 2823, 2841, 2844, 2847, 2862, 2891, 5939, 5948, 5952, 5953, 5954, 5959, 5974, 5979, 5993 and

6694. As such, only Marines possessing one of these MOSs and civilian (with the appropriate credentials) IT personnel are approved to obtain vendor certifications to obtain direct access.

If vendors require a certification, this may be accomplished by allowing the authorized personnel to access the vendor’s certification process by entering a ‘passcode’ to obtain a Personal Identification Number (PIN). The

Government will not accept any requests for credit card information to obtain a PIN. Vendor may provide an area on their website which allows authorized personnel to complete an initial registration in order to obtain a ‘passcode.’

Vendors shall provide a report of personnel that have been granted direct access to the COR. See Appendix C for information required in submitting the Direct Access Report. This report is due quarterly.

Section 7.2 – Warranty Self-Maintenance (WSM) Repair

Vendors shall allow individuals listed on the Direct Access Report to conduct removal and replacement repair without voiding the vendor’s warranty, to include that of the Original Equipment Manager (OEM) when the vendor is a reseller. If vendor requires that such Government personnel have additional training, they shall offer it at no cost and it shall be coordinated with the MCICOM G-6.

Section 7.3 – Asset Tag

The vendor shall affix a permanent plastic or plastic-like, coated, smear-proof, non-removable asset tag to each production item. Asset tags shall be sufficiently sturdy to last through the expected life of the system and shall be no larger than 3 inches high by 3 inches wide. Unless otherwise indicated by the Government, asset tags will consist of black lettering placed on a white background. The Asset Tag may also be placed on a wire tethered tag that is affixed to the system in a conspicuous location that does not interfere with the operation or maintenance of the system. See Appendix D for information required to complete an asset tag. The asset tag shall be on an external surface or wire tethered tag wherever it is most conspicuous and visible. Where possible, avoid placing tags on access panels.

Section 7.4 – Unique Item Identifier (UII) Requirement

The vendor shall affix a Unique Item Identification (UII) label to each item as identified in the award (DFARS

Clause 252.211.7003) regardless of the unit cost. The label shall be a plastic or plastic-like, coated, smear-proof UII label that is difficult to remove and is sufficiently sturdy to last through the expected life of the system. The label shall be visible when the equipment is in its normal operating position or easily accessed location (i.e. the top lid of laptops). See Appendix D for sample information related UII placement.

Section 7.5- Registration

The vendor shall enter all registration information into their warranty database prior to delivering the equipment.

The Government shall not be responsible for registering equipment.

Section 7.6- Re-serialization

If the vendor is unable to repair a failed end item, the vendor is responsible for re-serializing the replacement end item to match that of the failed item. If re-serialization is not possible, the vendor is responsible for notifying the

COR, and identifying the serial numbers of both the replacement and the failed item. The vendor is responsible for complying with all UII requirements for replacement items as previously stated, to include applying a UII label, and updating the Item Unique Identification (IUID) registry as applicable. The vendor shall also update its database and transfer warranty information to the new (replacement) item. Additionally, this information shall be annotated in the

HDSR.

Section 7.7- Relocation of Units

Changes in equipment location and / or the unit to which the equipment is assigned will have no effect on the vendor’s responsibility to perform in accordance with the provisions of this LSR. The Government is not required to notify the vendor of the relocation or reassignment of its warranted equipment.

Section 7.8- Points of Service

To ensure that vendors are capable of meeting field service technician response times for onsite service, the vendor shall identify specific points of service for the designated ‘Points of Service’ identified in Appendix B, this vendor

POC list shall be submitted to the COR (kenneth.barnes2@usmc.mil) within 14 days of contract award. Points of service locations are divided into two regions to identify those within the United States and specified territories and those in all other locations. This provision refers to the vendor’s requirement to provide field service technicians and does not affect the vendor’s worldwide warranty support responsibility regarding other provisions, such as mail back, replacement parts, warranty self-maintenance, etc.

Section 7.9- Field Service Technician Requirements mailto:kenneth.barnes2@usmc.mil

In the event that a field service technician is required to perform on-site repair service at Government location, Technicians shall be fluent in English to discuss computer technical characteristics with Marine Corps personnel.

The following field service technician requirements apply:

Section 7.9.1 – Military Base Access

Vendor shall ensure that field service technicians are able to obtain access to military bases at designated points of service in response to trouble tickets. At a minimum, technicians shall be capable of obtaining “Escort required” access. Prior to arriving at the military installation, field service technicians are responsible for coordinating with the point of contact identified during trouble ticket initiation to obtain a Marine Corps personnel escort.

Section 7.10 – Equipment Recall

In the event of an equipment recall, the vendor shall:

• Notify the COR of affected equipment.

• Coordinate with the COR for additional information, such as:

o Ship-to locations and associated points of contact.

o Quantity of affected items.

o Priority of shipment (if required).

o The Government’s recall coordinator.

o Any additional information required.

• Ship replacement equipment within 30 days of receiving the ‘Recall Notification Response’ from the COR.

o Include pre-paid, pre-addressed return shipment containers to support the return of recalled equipment.

• Be responsible for disposing of hazardous materials or accruing expenses due to disposal of recalled items.

Section 7.11 – Suitable Substitute

In the event the vendor is unable to provide / ship replacement parts within 24 hours of the trouble call and after obtaining the concurrence of the COR, the vendor is responsible for providing a suitable COR approved substitute at no additional cost to the Government. The vendor will ensure the proposed substituted item meets or exceeds the physical, technical, and logistical requirements of the delivery order in which it was originally provided.

Section 7.12 – Packaging

Vendors shall ensure the following packaging guidelines are followed:

• Desktop – consists of a single Central Processing Unit (CPU), monitor, keyboard, mouse and associated media (CD-ROM, manuals, instruction, etc.):

o Components of a desktop may be packaged in separate boxes to form a complete package.

o A complete package, consists of all components (hardware / software / media), to include associated CLIN items required to setup and operate properly.

o A complete package may be shrink-wrapped or boxed together, but shall be packaged in a manner in which it cannot be moved separately.

Section 7.13 – Shipping

Vendor shall only ship completed packages, ensuring that scheduled delivery dates (per contract award) are met.

Vendors shall include a complete Bill of Material…