Attachment_4_-_Time_Reporting_(SaaS)__PRS.doc

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Software as a Service Time Bill
Solicitation number
M67861-14-T-0072
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Performance Requirements Summary (PRS) - Attachment 4

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QUESTIONS_AND_ANSWERS.docx DOCX document
Attachment_3_-_LRS_ERD_vd.mht MHT file
Attachment_1_-_TSO_Labor_Reporting_Guideline.docx DOCX document
M67861-14-T-0072.doc DOC document
Attachment_2_-_Past_Performance_Questionnaire.docx DOCX document

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Solicitation no. M67861-14-T-0072

PROCUREMENT: Time Reporting Software (SaaS) for TSO

Outcome
Performance
Inspection
Incentive

Stakeholder

Outcome

PWS/

SOO Para. #

Performance standard and Acceptable Quality Level (AQL)
Inspector
Method and Frequency
Performance

Incentive

Availability

PWS

para 4(B)(1)

Application will be available at a minimum of 99% of the time.
COR
Random sampling from customer location; individual complaints from users
Option exercise

Support

PWS

para 4(B)(4)

Incident response available 24/7
COR
Random sampling from customer location; individual complaints from users
Option exercise
Data Backup
PWS

Para 4(B)(6)

Provider will perform full back up of the database each week and incremental back up of changes each day.
COR
Random quarterly restore procedures performed to verify validity of backup process.
Option exercise
Deliverables
PWS

Para 5

Monthly burn report; monthly incident report; and, monthly uptime report provided.
COR
Customer feedback on timely receipt of reports
Option exercise

Attachment No. 4

File details come from the government source that posted it. Updated .