Amendment 01.docx

M6785421R7900

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been added by full text:

PWS

Performance Work Statement (PWS) U.S. MARINE CORPS DISTANCE LEARNING PROGRAM (MCDLP) LEARNING RESOURCE CENTER (LRC) SUPPORT

Introduction: The purpose of the Performance Work Statement (PWS) is for Contractor Logistic Support to Learning Resource Centers.

1. Mission The College of Distance Education and Training (CDET) mission is to design, develop, deliver, evaluate, manage, and resource distance learning products and programs across the education and training continuum, in order to increase operational readiness.

1.1 Background

CDET is a total force educational institution: it serves all U.S. military forces and DOD Government agencies, as well as international military forces. Professional military education (PME) is a career-long study of the foundations of the military profession, designed to equip Marines with the analytical skills necessary to exercise sound military judgment in contemporary operations. The CDET programs concentrate on the leadership, warfighting, and staff development skills of the nation's military. It features the educational standards and objectives of the Joint Professional Military Education (JPME) program required by the Chairman of the Joint Chiefs of Staff. CDET programs meet specific Marine Corps training requirements and are extensions of resident schools. Other CDET courses, which are delivered via the E-learning Ecosystem (MarineNet), are internally and commercially developed and licensed to support individual skill development in subjects like information technology, leadership, business, language, and personal development. CDET provides (PME) programs to officers and enlisted. MarineNet also provides Marine Corps training and educational products in an online format which is also classified as interactive multimedia instruction. MarineNet provides 24/7 access to thousands of online courses that are self-paced. Courses include a variety of practical exercises, preliminary exams, end-of-course exams, end-of-course surveys, and incremental checks on learning. MarineNet course examinations draw from a large bank of questions which are randomized to ensure all learning objectives are assessed. Certain courses provide American Council of Education (ACE) accreditation and promotion credits which require a proctored examination. Proctored examinations are conducted at secured learning resource centers (LRCs) and unit training sections. The MarineNet portal is located at marinenet.usmc.mil.

1.2 Scope

The scope of this contract is the operation of the Marine Corps Distance Learning Programs (MCDLP) LRC facilities. The scope includes facilitation of distance learning for the CDET students. Services include facilitating LRC operations and MarineNet capabilities to military (U.S. and International) and Government Civilian students. The scope also includes the review of current and newly developed courses to ensure proper workability of the courses prior to going live online. Lastly, the scope includes support for the establishment of new LRCs and for the relocation of existing LRCs.

1.3 Objectives

1.3.1. Operation of LRCs

This task includes the operation of 40 LRCs during local site hours, 40 hours per week. The LRC sites are listed in Annex A of this PWS.

1.3.2. Facilitating LRCs and MarineNet Capabilities

This task requires support for examination proctoring at the LRCs to ensure U.S. Marines have the ability to complete all annual training, Professional Military Education and Military Occupational Specialties training (MOS). Facilitating LRCs and MarineNet capabilities.

1.3.3. Course reviews

This task requires support to review and ensure workability and provide feedback on new and updated courses that CDET will be adding to MarineNet.

1.3.4. LRC Establishment and Relocation

This task requires support for the establishment of new LRCs and for the relocation of existing LRCs.

2. General Requirements

2.1. Place of Performance

The Contractor shall provide staffing at all LRCs at the locations in Annex A of this PWS.

2.1.1 Hours

The contractor shall provide services required under this contract within core operating hours of 0800-1630 in accordance with the core hours at each location in Annex A of this PWS, except on recognized U.S. holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Moreover, the Contractor shall staff appropriately such that neither staffing levels nor performance are reduced due to illness or leave status of assigned personnel.

2. 1.2 Recognized Holidays

The Government observes the Federal holidays that are listed below and on the Office of Personnel Management website at https://www.opm.gov/policy-data-oversight/pay-leave/pay-administration/fact- sheets/holidays-work-schedules-and-pay/. Except as specified by the Procurement Contracting Officer (PCO), services shall not be required on the following Federal holidays:

· New Year’s Day, January 1

· Inauguration Day (Washington, DC only), January 20

· Martin Luther King’s Birthday, third Monday in January

· President’s Day, third Monday in February

· Memorial Day, last Monday in May

· Independence Day, July 4

· Labor Day, first Monday in September

· Columbus Day, second Monday in October

· Veterans’ Day, November 11

· Thanksgiving Day, fourth Thursday in November

· Christmas Day, December 25 Holidays falling on Saturdays are observed the Friday preceding the holiday, while those falling on Sundays are observed on the Monday following the holiday. Holidays shall also include any additional day(s) granted by executive order. If additional federal holidays or time off is declared by the President of the United States or other Government official, DOD employees may be given “59 minutes” early release. In these events, the Contractor employees shall seek appropriate guidance on duty location from his/her contractor supervisor or Contracting Officer’s Representative (COR). As a courtesy, the contractor should inform the Program Management Office where support will be provided (i.e., contractor’s site). The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

2.1.3. Unscheduled Gate / Base Closures

Unscheduled gate closures by the Security Forces may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges. Contractor shall not report to work on those days the Government or installation is closed due to inclement weather, national emergencies, or other events requiring installation closure. During periods of closure, the contractor shall work with the Government to determine payment terms; any payments will be subject to PCO approval. For official or base-level Family Days, or holidays granted by Executive Order, the Government is not liable for the contractor’s costs incurred for work at the locale affected by the shutdown. In all cases (including normal workdays), when Government personnel are not available in the building/location of work to oversee contractor activities, contractor personnel shall leave the premises but are allowed to work at the local contractor’s office. Costs incurred for work will not be reimbursed, unless the option for alternate work locations is coordinated with the Contracting Officer Representative (COR) and approved by the PCO prior to performing the work.

2.1.4 Performance of Services during Crisis or Emergency Conditions In the event of a crisis, services on this contract have been determined as essential and will require continued support during the crisis or emergency due to mandatory training and education requirements that Marine Corps personnel need to accomplish.

2.1.5 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the contract. The contractor shall have a single Point of Contact (POC) between the Government and contractor personnel.

2.1.6 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement.

2.1.7 Personnel Administration

The contractor shall manage personnel performance, make necessary travel arrangements for employees, provide necessary infrastructure to support contract tasks, provide administrative support and bear all costs for contract support and administration, and any other costs associated with the performance of this contract. The contractor shall also bear all costs to obtain all clothing and safety equipment for employees.

2.1.8 Contractor Conduct

The contractor, although in fact not a Government employee, shall comply with Executive Order 11222, May 8, 1965, "Prescribing Standards of Ethical Conduct for Government Officers and Employees." Contractor personnel driving a motor vehicle on Federal property cannot use a cell phone unless the vehicle is safely parked or the driver is using a hands-free device. Additionally:

· The contractor shall maintain satisfactory standards of the employee competency, conduct, appearance, and integrity.

· The contractor shall take appropriate disciplinary action against his/her employees when necessary.

· Each contractor employee is expected to adhere to standards of conduct that reflects credit on themselves, their employer and the Government.

· The Government reserves the right to direct the contractor to remove an employee from the work site for failure to comply with the standards of conduct.

· The contractor shall initiate immediate action within 48 hours to replace a removed employee to maintain continuity of services at no additional cost to the Government.

2. 2. Status of Forces Agreement The Contractor shall follow all applicable the Status of Forces Agreements (SOFA federal, state and local labor laws for each country and the United States). The lead regional contract representative shall require a Synchronous Predeployment & Operational Tracker (SPOT) account established.

2. 3. Personal Hygiene/Working Attire Contractor personnel shall conduct and present themselves in a clean, neat and professional manner including professional attire.

2. 4 Non-Personal Services The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2. 5 Business Relations The Contractor shall successfully integrate and coordinate all activities needed to execute the requirements of the PWS. The Contractor shall manage the timeliness, completeness, and quality of the tasks to perform in this PWS. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.5.1 Contractor Compliance

The Contractor and its subcontractors shall comply with Public Law 91-596 (Occupational Safety and Health Act (OSHA)) and the Environmental, Safety, and Occupational Health (ESOH) (DODD 4715.1E). Contractor personnel performing services on a DOD installation shall participate in the local VPP. Information on the VPP is available at http://www.osha.gov/dcsp/vpp/index.html.

2.5.2 Subcontract Management

The Contractor shall be responsible for the management of any subcontract necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The Contractor shall manage work distribution to ensure there are no organizational conflict of interest (OCI) considerations.

2.5.3 Mishap Notification and Investigation

If a Mishap occurs during contract performance, the Contractor shall promptly report pertinent facts regarding mishaps involving Government property damage or injury to Government personnel and to cooperate in any resulting safety investigation. The Contractor shall notify (via telephone or by the most expeditious method) the COR and the Installation Distance Learning Coordinator of mishaps or incidents. If the Government investigates the mishap, the Contractor and the subcontractors shall cooperate fully with Government personnel until the investigation is completed.

2.5.4 Drivers Licenses/On-base Requirements

Contractor employees shall comply with base traffic regulations at all sites. The Contractor shall have a current and valid state driver's license. An International driver’s license will be required for international locations.

2.5.5 Key Control

The contractor shall establish and implement methods of making sure all Keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop a procedure covering Key Control that shall be included in the Quality Control Plan (QCP). Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer and local Government contracting surveillance individuals.

2.5.5.1 Lost or Duplicated Keys

In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor. The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

2.5.5.2 Lock Combinations

The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the QCP.

2.5.6 Passwords

Passwords shall be protected at all times. The sharing of personal passwords strictly prohibited.

2.6 Access

2.6.1 Employee Access

The contractor shall be responsible for providing information required to obtain clearances, permits, passes, or security badges that are required for contractor personnel or equipment access. This includes information required for police, background checks or investigations. The contractor shall be responsible for ensuring such clearances, permits, passes, or security badges are promptly returned to the issuing activity upon termination of an employee, completion of a project, or termination of a contract or subcontract.

Contractor employees shall be on the approved Government access list before entering any access-controlled area during the term of the contract. At any time during the term of this contract, should any contractor employee fail to meet base, state, federal or local access requirements, the contractor shall immediately revoke the employee’s access, retrieve any Government provided access cards, and notify the local Government representative, COR, and PCO within one (1) hour. The contractor shall continue to ensure that the requirements of this PWS are met.

3. Management Reports

3.1 Monthly Report Contractor’s Progress, Status and Management Report The Contractor shall provide the COR a Monthly Report that includes the following information regarding the performance of this PWS. The Contractor shall include any additional information necessary to keep the COR informed on the performance of the PWS. Delivery to the Government monthly, during each contract year no later than five (5) working days after the beginning of the month.

The monthly report shall include the following, but not limited to:

A summary of activities across the entire program. Although the Government will accept Contractor format, the Contractor shall organize the report by geographic (base/installation) location. At a minimum, the Government requires the following information:

1. Significant milestones and events

1. Action items status with estimated date of completion

1. Training/briefings provided

1. MCEN-N trouble tickets initiated/resolved

1. Facility utilization metrics summary (by facility with a monthly roll-up in accordance with Facility SOP)

1. Number of enrollments courses, exams proctored

1. Outstanding issues regarding: Facilities, equipment, Other Direct Costs, travel summary and all expenditures that remain unpaid

3.1.1 Equipment Inventory Report

The Contractor shall provide Equipment Inventory Records. Inventories separated by site so that the listed equipment is site specific and any changes from the previous inventory are to be listed in a section labeled "Identified Changes”.

Inventories shall include, but not limited to:

0. All serialize equipment

0. Status of equipment

0. Equipment shortfalls

4. Other Direct Costs (ODC) and Travel / Temporary Duty (TDY) The Contractor shall obtain approval to procure ODC’s from the COR ten business days prior to procurement. The Contractor shall obtain approval for travel 45 business days prior to travel.

Performance under this contract will require travel by Contractor personnel. The Contractor is responsible for making all necessary arrangements for its personnel. The anticipated travel locations and frequency are identified above. Please be advised that these locations are not all inclusive and the Government reserves the right to add additional locations as the requirement demands.

4. 2. Prior Approval of Travel No travel may occur without prior approval from the Contracting Officer Representative (COR). The Contractor is required to submit a travel estimate to include, at a minimum: number of travelers; dates/duration of trip; departure and arrival locations per travel; airfare per traveler; baggage fees (if required); parking fees (if required); hotel duration and cost per traveler; rental car duration and cost; expected tolls; and Meals and Incidentals expenses (M&IE) (please remember first and last day of travel is only 75% of allowed M&IE).

4. 3. Travel Policy The Government will reimburse the Contractor for allowable travel costs incurred in performance of the contract in accordance with FAR Subpart 31.2. Travel required for tasks assigned under this contract will be governed in accordance with: Federal Travel Regulations prescribed by the General Services Administration for travel in the contiguous 48 United States (hereinafter the FTR); Joint Travel Regulation, V 2, DoD Civilian Personnel, Appendix A, prescribed by the Department of Defense, for travel in Alaska, Hawaii, the Commonwealth of Puerto Rico, territories and possessions of the United States (hereinafter JTR); and Standardized Regulations (Government Civilians, Foreign Areas), Section 925 "Maximum Travel Per Diem Allowances for Foreign Areas," prescribed by the Department of State, for travel in areas not covered in the FTR or JTR (hereinafter the SR).

4.4 Travel and M&IE

Travel and I&IE are authorized for travel beyond a fifty-mile radius of the Contractor’s office whenever a task assignment requires work accomplished at a temporary alternate worksite. No travel or M&IE will be charged for work performed within a fifty-mile radius of the Contractor’s office. The Contractor will not be paid for travel or subsistence for Contractor personnel who reside in the metropolitan area in which the tasks are to be performed. Travel performed for personal convenience, in conjunction with personal recreation, or daily travel to and from work at the Contractor’s facilities will not be reimbursed. Similarly, travel from a telework site to the metropolitan area in which the tasks are being performed will not be reimbursed if it exceeds 90 miles from the telework site.

4.4.1 For travel costs other than described above, the Contractor will be paid on the basis of the actual amount incurred to the extent that such travel is necessary for the performance of services under the contract and is authorized in advance by the COR in writing.

4.4.2 When transportation by privately owned conveyance is authorized, the Contractor will be paid on a mileage basis not to exceed the applicable Government transportation rate as contained in the FTR, JTR or SR. Authorization for the use of privately owned conveyance will be indicated in the contract. Distances traveled between points will be shown on invoices as listed in standard highway mileage guides. Reimbursement will not exceed mileage shown in the standard highway mileage guides.

4.4.3 The Contractor agrees, in the performance of necessary, authorized travel, to use the lowest cost mode commensurate with the requirements of the mission as set forth in the basic contract and in accordance with good management principles. When it is necessary to use air or rail travel, the Contractor agrees to use coach, tourist class, or similar accommodations to the extent consistent with the successful and economical accomplishment of the mission for which the travel is being performed.

4.4.4 The Contractor’s invoices shall include receipts or other evidence substantiating actual costs incurred for authorized travel. In no event will such payments exceed the rates of common carriers. Travel shall be passed through at cost; the Contractor may not charge a fee on travel costs.

4. 5 Car Rental The Contractor will be reimbursed for car rental, exclusive of mileage charges, as authorized in the basic contract or upon approval COR, when the services are required to be performed beyond the normal commuting distance from the Contractor’s facilities. One car rental for a team at one site will be allowed for a minimum of four (4) persons per car, provided that such number or greater comprise the TDY team.

4. 6 Per Diem The Contractor will not be paid for per diem for Contractor personnel who reside in the metropolitan areas in which the tasks are being performed. Per Diem will not be paid on services performed within a fifty-mile radius of the Contractor’s home office or the Contractor’s local office. Per Diem is authorized for Contractor personnel beyond a fifty-mile radius of the Contractor’s home or local offices whenever a task assigned requires it be done at a temporary alternate worksite. Per Diem is not authorized for travel from a telework site to the metropolitan area in which the tasks are performed, and will not be reimbursed unless the travel exceeds 90 miles from the telework site. Per Diem will be paid to the Contractor only to the extent that overnight stay is necessary and authorized under this contract. The authorized per diem rate will be the same as the prevailing per diem in the locality. These rates will be based on rates contained in the FTR, JTR or SR. The applicable rate is authorized at a flat seventy-five (75%) percent on the day of departure from Contractor’s home or local office, and on the day of return. Reimbursement to the Contractor for per diem will be limited to actual payments of per diem defined herein. The Contractor shall provide supporting documentation for per diem expenses as evidence of actual payment. The Government will not reimburse the Contractor for costs incurred beyond the Not to exceed price for travel. The Contractor must obtain the COR’s approval in writing prior to travel occurring. Overseas Travel and Status of Forces Agreement (SOFA): Contractors required to provide services under this PWS in overseas locations that are under a Status of Forces Agreement (SOFA) between the host nation and the United States, shall be able to receive an area clearance, and shall have a valid U.S. passport. Contractors traveling or providing work in support of this PWS in overseas locations may require government travel orders that allow them passage on governmental flights or other designated means that are in the best interest of the government. Contractors traveling overseas shall follow the Force Protection Plan that is initiated by the government and may require billeting in specified locations. Contractors working in support of this PWS in overseas locations shall adhere to the laws and regulations addressed in State Department Rules (https://ecc.state.gov/security/EccLogin.aspx) and Status of Forces Agreements (SOFAs) (or equivalent) that govern the specific country (for example, Japan, reference Agreement Under Article VI of the Treaty of Mutual Cooperation and Security between the United States of America and Japan, Regarding Facilities and Areas and the Status of U.S. Armed Forces in Japan (RFP Attachment J.9).

4. 7. Physical Security The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

5. Performance Requirements The Contractor shall provide the operation of the MCDLP’s LRC facilities, which includes facilitating LRCs and MarineNet capabilities to U.S Marines, proctoring MarineNet examinations, reviewing current and newly developed courses to ensure proper content and workability of the courses prior to them going live online and supporting the establishment of new LRCs and for the relocation of existing LRCs.

5.1. Operation of LRCs

The contractor shall provide personnel that operate 40 LRCs during local site hours, 40 hours per week in accordance with the MCDLP LRC SOP. The LRC sites are listed in Annex A of this PWS. The LRCs shall be ready for operations at the beginning of the scheduled operating hours, ensuring all computer stations are powered on and operational. The contractor shall provide support that ensures all equipment provided in the inventory of each facility are present and in working condition. Any issues with the facility and equipment shall be reported to the Installation Distance Learning Coordinator (IDLC) within 30 minutes from time of occurrence via email (and copy to the COR) and telephone call. At the end of the each day the Contractor shall secure the facility with the Government approved lock and key.

Deliverable Title

Demo = D Analysis = A Inspect = I

Operation of LRCs

Weekly

All 38 LRC’s are fully operational for forty (40) hours per week within local site hours of operation 95% of the time.

I

In accordance with Standard Comercial Practices

5.1.1. Acceptable Quality Level (AQL) and Deliverables

5.2. Facilitating LRCs and MarineNet Capabilities

The contractor shall provide qualified personnel to ensure the following tasks are completed. Tasks include, but not limited to:

· Ensure each patron’s credentials are checked ensuring CAC matches the individual, patron is logged in to a roster, patron is briefed on LRC capabilities/operations and proctor examinations.

· Track on a daily basis, the number of patrons visiting, student enrollments and examinations proctored. Coordinate with local units to schedule required training sessions that are approved by the IDLC.

· Report any integrity violations to the CDET Student Support Helpdesk via email by the end of each day. The email shall include the name, unit, violation and action taken.

· Coordinate with unit representatives and IDLC on unit training requests for use of LRC.

5.2.1. Acceptable Quality Level and Deliverables

Deliverable

Demo = D Analysis = A Inspect = I

5.3. Course Reviews

Review current and newly developed courses to ensure workability of courses prior to going live on MarineNet. The contractor shall provide feedback to the COR within five business days from email notification. Feedback shall include, but not limited to:

· Proper functioning of course

· Errors produced

· Lag time between pages

· Any perceived difficulties that students may encounter

· Recommendations to improve course

· Any additional comments a reviewer deems necessary to improve the course

5.3.1. Acceptable Quality Level (AQL) and Deliverables

Deliverable Title

Demo = D Analysis = A Inspect = I

In In accordance with Standard Comercial Practices

I

5.4. Supporting the establishment of new LRCs and the relocation of existing LRCs The Contractor shall perform an assessment in conjunction with Government, and Base personnel of facilities for determination of suitability for use as an LRC (e.g. LRC is required to relocate due to MILCON or installation driven activities). The Contractor shall provide recommendations on the suitability of a location to meet operational and organizational requirements within 14 business days after site visit.

The report shall include, but not limited to:

· Suggested location of new LRC

· Resources required to stand up new LRC

· Pro’s/Con’s

· Suitability

· Any other pertinent information

5.4.1 Acceptable Quality Level (AQL) and Deliverables

Deliverable

Demo = D Analysis = A Inspect = I

In In accordance with Standard Comercial Practices

6. Additional Requirements

6.1 Security

6.1.1 Basic Security Requirements

Security requirements and contractor access with regard to classified information, there is no requirement for access to classified information by contractor personnel under this PWS. All contractor personnel with access to unclassified information systems, including e-mail, shall have at a minimum a favorable Tier 1 background check. All personnel identified to perform on this contract shall maintain compliance with Department of Defense, Department of the Navy, and Marine Corps Information and Personnel Security Policy to include completed background investigations (as required) prior to performance. The Contractor shall notify the Government (written notice) within twenty-four hours of any Contractor personnel added or removed from the contract that have been granted access and/or issued a Common Access Card (CAC).

6.1.2 Common Access Card (CAC) Requirement

The COR will identify and approve only those Contractor employees performing on this contract that require CACs in order to perform their job functions. In accordance with Headquarters, United States Marine Corps issued guidance relative to Homeland Security Presidential Directive – 12 (HSPD-12), all personnel must meet eligibility criteria to be issued a CAC. In order to meet the eligibility criteria, Contractor employees requiring a CAC must obtain and maintain a favorably adjudicated Personnel Security Investigation (PSI.) Prior to authorizing a CAC, the employee’s Joint Personnel Adjudication System (JPAS) record must indicate a completed and favorably adjudicated PSI or (at a minimum) that a PSI has been submitted and accepted (opened). The minimum acceptable investigation is a T-1 or a National Agency Check with Written Inquiries (NACI). If a Contractor employee’s open investigation closes and is not favorably adjudicated, the Contractor must immediately retrieve the CAC and return it to the COR.

Facility Security Officers (FSOs) are responsible for notifying Marine Corps Systems Command (MCSC) Security Branch if any Contractor employee performing on this contract receives an unfavorable adjudication after being issued a CAC. The FSO must also notify the MCSC Security Branch of any adverse/derogatory information associated with the 13 Adjudicative Guidelines/Factors concerning any Contractor employee issued a CAC, regardless of whether a JPAS Incident Report is submitted.

6.1.3 Contractor Email Account

Each CAC is issued with a “ctr@usmc.mil” e-mail account that the individual Contractor employee is responsible to keep active by logging in on a regular basis (at least twice a month), sending an e-mail and clearing any unneeded e-mails. Contractors and Contractor employees are prohibited from “auto-forwarding” their .mil e-mail account to their .com e-mail account. If the “ctr@usmc.mil” e-mail account is not kept active, G-6 will deactivate the account and CAC will lose its functionality. Contractor employees shall solely use their government furnished “ctr@usmc.mil” e-mail accounts for work supporting the USMC, conducted in fulfillment of this contract, and shall not use a Contractor supplied or personal e-mail account to conduct government business. The use of a Contractor or personal e-mail account for Contractor business or personal use is allowed, but only when using cellular or a commercial internet service provider.

6.1.4 Loss of Eligibility do to an adverse Adjudicative Decision If a Contractor employee loses eligibility for a CAC due to an adverse adjudicative decision, the Contractor employee also loses eligibility to perform on MARCORSYSCOM contracts. CACs are not issued for convenience.

The information provided to the Contractor will be unclassified. However, the Contractor must comply with the Industrial Security Requirements described in the National Industrial Security Program Operating Manual Supplement (NISPOMSUP). All personnel having access to personal protected information (e.g. social security numbers) shall have the appropriate background checks and clearances as required by SECNAVINST M5510.30. In addition, CAC cards are required for access to the MCDLP LRC systems and therefore all personnel in positions needing access to the system must meet CAC background check requirements and maintain eligibility. The exclusion of an employee for security reasons shall not relieve the contractor from performance of the services required under this contract. In addition to this all employees must meet the requirements of Homeland Security Presidential Directive 12 (HSPD-12).

6.1.5 Information Assurance Training

Contractors shall conduct initial and annual IA refresher awareness training in accordance with Marine Corps Administrative Message (MARADMIN) 257/12 dated 9 May 2012.

7. Contractor Transition To minimize any decrease in operational availability and to prevent possible negative impacts on services, the Contractor shall ensure a transition period where the incumbent and LRC contractor shall transition knowledge and understanding of efforts and processes. The Contractor shall have personnel on board at the time of contract award to participate in the transition and accept turnover of all documentation and any items determined by the COR to be necessary for the Contractor to perform the requirements of the PWS. The Contractor shall become familiar with all LRC efforts and processes in order to commence full performance of services from contract award to incumbent contract expiration 23 July 2021.

At the end of period of performance of this contract, the Contractor shall provide a transition with incoming contractor personnel to prevent possible negative impacts on services. The Contractor shall return to the COR all documentation and processes required to perform the support services.

8. Quality This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

8. 1 Quality Control The Government shall evaluate the Contractor’s performance under this contract in accordance with its AQL’s listed in this PWS. The COR will perform a formal Quality Assurance Review with the Contractor on a quarterly basis.

9. Deliverables The Contractor shall provide deliverables as described in this PWS. Format and delivery schedule for deliverables shall be outlined in this PWS. Deliverables shall be in accordance with commercial practices.

10. Mandatory Compliance Documents

· Marine Corps Order (MCO) 1553.1B, The Marine Corps Training and Education System, dated 24 May 1991

· Marine Corps Distance Learning Program (MCDLP) Learning Resource Center (LRC) Standard Operating Procedures (SOP) dated 1 October 2020

· Marine Corps Administrative Message (MARADMIN) 257/12 dated 9 May 2012.

URL for documents located at: https://www.usmcu.edu/cdet/resources/lrc/

11. Kick Off Meeting Kick-Off meeting shall be conducted at Government facilities no later than 15 business days after award in accordance with the delivery schedule. The purpose of this kickoff meeting is to:

0. Introduce key Government and Contractor personnel

0. Review terms and conditions of the contract

0. Review PWS requirements, schedule (to include travel and ODCs) and deliverables to ensure understanding between all parties

0. Provide answers to Contractor questions regarding the administration of the contract

0. Establish preliminary dates for future program events

0. Discuss any other items the COR may deem appropriate to discuss

0. Obtain Non-Disclosure Agreements from ALL Personnel performing on this contract

0. In addition, administrative items, such as invoicing, communication mechanisms, access to Government systems, etc. will be addressed System Authorization Access Request 2875 forms provided by the Government for Common Access Card issuance.

12. Data Rights This contract is subject to DFARS 252.204-7000. The Government does not consider any information developed as part of a deliverable (including software code) as falling within the exceptions set forth in (a)(2) or (a)(3) of DFARS 252.204-7000 without the express written permission of the contracting officer.

13. Acronyms

ANNEX A - Learning Resource Center (LRC) Facility Locations

* Notional numbers for a one year timeframe

The following have been deleted:

SECTION J - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

The following have been modified:

1. Past Performance Questionnaire

2. Marine Corps Order (MCO) 1553.1B, The Marine Corps Training and Education System, dated 24 May 1991

3. Marine Corps Distance Learning Program (MCDLP) Learning Resource Center (LRC) Standard Operating Procedures (SOP) dated 22 December 2020

4. Marine Corps Administrative Message (MARADMIN) 257/12 dated 9 May 2012.

URL for documents 2-4 are located at: https://www.usmcu.edu/cdet/resources/lrc/

5. Staffing Plan Spreadsheet-Technical Volume

6. Staffing Plan Spreadsheet-Price Volume

SECTION L - INSTRUCTIONS, CONDITIONS AND NOTICES TO BIDDERS

L L.1 GENERAL INSTRUCTIONS. The intent is to award a single Indefinite Delivery/Indefinite Quantity (IDIQ) under the Authority of Federal Acquisition Regulation (FAR) Part 12 to an Offeror who represents the Best Value to the Government.

As prescribed by FAR 52.215-1, the Government may award on the basis of initial offers received without conducting discussions. Therefore, each proposal should contain the offeror’s best terms from a business and technical standpoint.

a. Offerors shall submit only one proposal in response to this solicitation.

b. A concise and comprehensive proposal is required. Organization, clarity, accuracy of information, relevance, and completeness are of prime importance. The proposal shall be complete and clear in all respects without the need for additional explanation or information.

c. Unnecessarily elaborate proposals beyond that sufficient to present a complete and effective proposal are not desired. Offerors shall confine their submission to essential matters, sufficient to define their offer, and provide an adequate basis for evaluation. Likewise, Offerors are cautioned against general, vague, or unsubstantiated statements which prevent or render difficult the Government’s evaluation of the proposal. Statements such as "we understand," "will comply," "standard procedures will be used" or "noted and understood" without supporting narrative to define compliance are generally insufficient responses. Moreover, the Government will generally not assume that an Offeror possesses a capability, understanding, or commitment that is not specifically delineated and supported in its respective proposal. A concise and comprehensive proposal is required.

d. In addition, any proposal that is evaluated to be unrealistic in terms of program commitments, including contract terms and conditions, such that the proposal is deemed to reflect an inherent lack of competence or failure to comprehend the complexity and requirements of the program, may be rated as unacceptable. Proposals should not merely restate the RFP requirements and must contain a complete technical approach to meet the requirements of the PWS.

e. Offerors must carefully read, understand, and provide all the information requested in Section L. If there are questions concerning Section L, request clarification from the Contracting Officer in writing, in accordance with Section L.2. A proposal that fails in any respect to follow the instructions in Section L or to provide the data and information required in Section L may be deemed unacceptable for award.

f. Offerors shall provide pricing for all Contract Line Item Numbers (CLINs) set forth in this solicitation, except for the Travel and Other Direct Cost (ODCs) CLINs

g. The Offeror shall not include classified material in any proposal section.

h. A ceiling on the number of pages in the proposal has been imposed, as indicated in the paragraphs below. In the event that an Offeror exceeds the maximum page limitations provided below, the Government will evaluate only the pages that comply with the maximum number prescribed (starting with page one and continuing until the maximum number is reached). The following will not be counted towards the proposal page limitations if they are not on the same page as the technical narrative: Title page, table of contents, acronym list, PWS requirements matrix (cross reference matrix), glossary, OCI mitigation plan.

i. Proposals shall be valid for a minimum of 180 calendar days from the date for receipt of proposals.

j. Proposals for the Learning Resource Center Support (LRCS) shall be provided to the Government NOT LATER THAN 2:00 P.M, local time, Quantico, VA on 27 January 2021. Offerors shall prominently mark all packages used for delivery of proposals with the following statement:

"REQUEST FOR PROPOSAL – SOLICITATION M67854-21-R-7900

For FEDEX, UPS, Hand-Carry, etc:

Commanding General Marine Corps Systems Command Materiel Management Attn: Ms. Teri Snyder, CT 2.79

(703) 432-3157 2201A Willis Street Quantico, VA 22134-6050

NOTE: Packages sent using the US Postal Service take additional time to arrive at this location.

NOTE: Email or facsimile submission will not be accepted.

No cost or pricing information shall appear in the Technical volume. Inclusion of cost or pricing information, or information from which cost or pricing could be reasonably inferred, in the Technical volume may render the proposal non-compliant and ineligible for evaluation and award. If there is a discrepancy between the original paper proposal, paper copies and the CD copies of the proposal, the one original paper technical volume and paper price volume will take precedence.

No cost or pricing information shall appear in the Technical volume. Inclusion of cost or pricing information, or information from which cost or pricing could be reasonably inferred, in the Technical volume may render the proposal non-compliant and ineligible for evaluation and award.

k. Offerors shall submit an Executive Summary Letter with the following information in the price volume; however, no price information shall be included in the letter itself.

1. A statement either specifying agreement to all terms and conditions and provisions in the solicitation or identifying any exceptions, conditions, deviations,or waivers.

2. Provide CAGE codes and Dun and Bradstreet Numbers (DUNs) for the Prime and any subcontractors.

3. State…