M67854-18-R-7600_-_Request_for_Proposal_(Base).pdf

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until 02:00 PM local time 15 Aug 2018

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RATING PAGE OF PAGES

7. ISSUED BY

(Date)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

Previous Edition is Unusable 33-134 STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA

FAR (48 CFR) 53.214(c)

1 176

(If other than Item 7)

15A. NAME 16. NAME AND TITLE OF PERSON AUTHORIZED TO

AND

ADDRESS

SIGN OFFER (Type or print)

OF

OFFEROR

AMENDMENT NO. DATE

15B. TELEPHONE NO (Include area code) 17. SIGNATURE15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

18. OFFER DATE

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

2. CONTRACT NO.

M67854 8. ADDRESS OFFER TO

See Item 7

9. Sealed offers in original and 4 copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR INFORMATION

CALL:

A. NAME (NO COLLECT CALLS)

11. TABLE OF CONTENTS

SOLICITATION/ CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/ COSTS

2 - 18

X I CONTRACT CLAUSES

DESCRIPTION/ SPECS./ WORK STATEMENT X

PACKAGING AND MARKING

19 - 74

J LIST OF ATTACHMENTS

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

76 - 77

78 - 80 X K

REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

CONTRACT ADMINISTRATION DATA 81 - 89 X

SPECIAL CONTRACT REQUIREMENTS

OFFER (Must be fully completed by offeror)

X M

L INSTRS., CONDS., AND NOTICES TO OFFERORS

EVALUATION FACTORS FOR AWARD

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments

AMENDMENT NO. DATE

to the SOLICITATION for offerors and related documents numbered and dated):

FACILITY

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period

SOLICITATION, OFFER AND AWARD

X

(X) SEC. DESCRIPTION (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

EMAIL:TEL: (Signature of Contracting Officer)

CODE CODE

B. TELEPHONE (Include area code) C. E-MAIL ADDRESS

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304(c)( ) 41 U.S.C. 253(c)( ) (4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

PART IV - REPRESENTATIO NS AND INSTRUCTIO NS

PART III - LIST O F DO CUMENTS, EXHIBITS AND O THER ATTACHMENTS

90 - 128

PART II - CO NTRACT CLAUSES

MARINE CORPS SYSTEMS COMMAND - CT 2.76

ATTN: CLINTON.WELLS@USMC.MIL

2200 LESTER STREET

QUANTICO VA 22134 703-432-5807

FAX:

TEL:

FAX:

TEL:

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

129 - 130

6. REQUISITION/PURCHASE NO.5. DATE ISSUED

12 Jun 2018

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

[ X ]

3. SOLICITATION NO.

M67854-18-R-7600

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES MAX

QUANTITY

UNIT UNIT PRICE MAX AMOUNT

0001 12 Months

Core PDSS Services Year 1

FPI

The Contractor shall furnish and deliver to the Government the Core PDSS

Services for GCSS-MC. This CLIN is for Performance Year 1. Performance shall be as set forth in the GCSS-MC Performance Work Statement (PWS) paragraphs:

(3.1) Service Management

(3.2) Service Operations (Enterprise Service Desk, GOC)

(3.3) GCSS-MC Production/PSS Sustainment

(3.5) Enterprise Training and Training Devices

(3.6) Product Lifecycle Support

(3.7) Service Transition (Change Requests)

(3.8) System Engineering Supporting Activities

(3.10) Program Management

Share Ratios:

Above Target - 70/30

Below Target - 50/50

Ceiling - 115%

PSC: D319.

FOB: Destination

TARGET COST

TARGET PROFIT

TOTAL TARGET PRICE

CEILING PRICE

SHARE RATIO ABOVE TARGET

SHARE RATIO BELOW TARGET

UNIT UNIT PRICE MAX AMOUNT

0002 3 Months Contract Transition - IN

FFP

The Contractor shall furnish and deliver to the Government contract transition products for GCSS-MC. Performance shall be as set forth in the GCSS-MC

Performance Work Statement (PWS) paragraph: 3.11 Contract Transition.

MAX

NET AMT

UNIT UNIT PRICE MAX AMOUNT

0003 12 Months Solution Development Environment - Cont

FFP

CONTRACTOR SITE The Contractor shall furnish and deliver the Solution

Development Environment IAW Performance Work Statement (PWS) paragraph:

(3.4) SDE.

UNIT UNIT PRICE MAX AMOUNT

0004 12 Months Solution Development Environment (SDE) G

FFP

GOVERMNENT SITE: The Contractor shall furnish and deliver the Solution

UNIT UNIT PRICE MAX AMOUNT

0005 UNDEFINED Lot LABOR - Futures, RICECPW, Service Trans.

FFP

This CLIN is comprised a composite labor rate for work that will be for separately priced tasks that do not fall under other CLINS. The rate shall cover the prime and any subcontractor labor. Final price will be a FFP total. Work includes change requests above the limits in PWS Paragraph 3.7 (Change Requests and

Engineering Change Proposals), work in PWS Paragraph 3.9 Futures , and 3.12

RICECPW. Performance shall be as set forth in the Task Order Performance

Statement. See Section B.1 for Ordering Procedures. This CLIN is for all years in the ordering period.

Labor Rate Year 1:

Labor Rate Year 2:

Labor Rate Year 3

Labor Rate Year 4

Labor Rate Year 5:

UNIT UNIT PRICE MAX AMOUNT

0006 UNDEFINED Lot Cost Reimbursement-Materials/Other Costs

COST

This CLIN is for materials, other costs, and/or specialized labor that is necessary for performance of work for change requests above the limits in PWS Paragraph

3.7 (Change Requests and Engineering Change Proposals), work in PWS

Paragraph 3.9 Futures, and PWS Paragraph 3.12 RICECPW. Each individual order shall list separately the subtasks and associated costs. Reimbursement shall be at actual cost with general and administrative expense as appropriate. No profit or fee shall be added. See B.1 for ordering procedures. This CLIN is for all years in the ordering period.

MAX COST

UNIT UNIT PRICE MAX AMOUNT

0007 UNDEFINED Lot Incentives

FFP

This CLIN will be used for the establishment and payment of any awarded performance incentives for CLINS 0001, 1001, 2001, 3001, 4001, or incentives negotiated, awarded, and earned under CLINS 0005/0006. See B.6 for instructions on the incentives. This CLIN is for all years in the ordering period.

UNIT UNIT PRICE MAX AMOUNT

0008 UNDEFINED Lot Travel

COST

Reimbursement of authorized and approved travel related expenses incurred while performing shall be billed under this CLIN. Travel will be reimbursed in accordance with (IAW) Federal Acquisition Regulation (FAR) 31, with the maximum per diem IAW the Joint Travel Regulations (JTR) and reimbursement of general and administrative expense as appropriate. No profit or fee shall be added.

PSC: D319

UNIT UNIT PRICE MAX AMOUNT

0009 UNDEFINED

RESERVED - NOT CURRENTLY USED

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0010 UNDEFINED

RESERVED - NOT CURRENTLY USED

UNIT UNIT PRICE MAX AMOUNT

0011 UNDEFINED

Data and Deliverables

FFP

Data shall be provided in accordance with the DD Form 1423s in the Exhibits in

Section J. All data is Not Separately Priced (NSP) with the price included in the priced CLINS on the task order. This CLIN shall be applicable to the basic contract and CDRLs will be specified in each order.

UNIT UNIT PRICE MAX AMOUNT

1001 12 Months

Core PDSS Services Year 2

FPI

The Contractor shall furnish and deliver to the Government the Core PDSS

Services for GCSS-MC. Performance shall be as set forth in the GCSS-MC

Performance Work Statement (PWS) paragraphs:

(3.1) Service Management

(3.2) Service Operations (Enterprise Service Desk, GOC)

(3.3) GCSS-MC Production/PSS Sustainment

(3.5) Enterprise Training and Training Devices

(3.6) Product Lifecycle Support

(3.7) Service Transition (Change Requests)

TOTAL TARGET PRICE

CEILING PRICE

UNIT UNIT PRICE MAX AMOUNT

1003 12 Months Solution Development Environment Cont

FFP

CONTRACTOR SITE The Contractor shall furnish and deliver the Solution

UNIT UNIT PRICE MAX AMOUNT

1004 12 Months Solution Development Environment Gov't

FFP

GOVERNMENT SITE The Contractor shall furnish and deliver the Solution

UNIT UNIT PRICE MAX AMOUNT

2001 12 Months

Core PDSS Services Year 3

FPI

The Contractor shall furnish and deliver to the Government the Core PDSS

Services for GCSS-MC. Performance shall be as set forth in the GCSS-MC

Performance Work Statement (PWS) paragraphs:

(3.1) Service Management

(3.2) Service Operations (Enterprise Service Desk, GOC)

(3.3) GCSS-MC Production/PSS Sustainment

(3.5) Enterprise Training and Training Devices

(3.6) Product Lifecycle Support

(3.7) Service Transition (Change Requests)

TOTAL TARGET PRICE

CEILING PRICE

UNIT UNIT PRICE MAX AMOUNT

2003 12 Months Solution Development Environment Cont

FFP

CONTRACTOR SITE The Contractor shall furnish and deliver the Solution

UNIT UNIT PRICE MAX AMOUNT

2004 12 Months Solution Development Environment Gov't

FFP

GOVERNMENT SITE The Contractor shall furnish and deliver the Solution

UNIT UNIT PRICE MAX AMOUNT

3001 12 Months

Core PDSS Services Year 4

FPI

The Contractor shall furnish and deliver to the Government the Core PDSS

Services for GCSS-MC. Performance shall be as set forth in the GCSS-MC

Performance Work Statement (PWS) paragraphs:

(3.1) Service Management

(3.2) Service Operations (Enterprise Service Desk, GOC)

(3.3) GCSS-MC Production/PSS Sustainment

(3.5) Enterprise Training and Training Devices

(3.6) Product Lifecycle Support

(3.7) Service Transition (Change Requests)

TOTAL TARGET PRICE

CEILING PRICE

UNIT UNIT PRICE MAX AMOUNT

3003 12 Months Solution Development Environment Cont

FFP

CONTRACTOR SITE The Contractor shall furnish and deliver the Solution

UNIT UNIT PRICE MAX AMOUNT

3004 12 Months Solution Development Environment Gov't

FFP

GOVERNMENT SITE The Contractor shall furnish and deliver the Solution

UNIT UNIT PRICE MAX AMOUNT

4001 12 Months

Core PDSS Services Year 5

FPI

The Contractor shall furnish and deliver to the Government the Core PDSS

Services for GCSS-MC. Performance shall be as set forth in the GCSS-MC

Performance Work Statement (PWS) paragraphs:

(3.1) Service Management

(3.2) Service Operations (Enterprise Service Desk, GOC)

(3.3) GCSS-MC Production/PSS Sustainment

(3.5) Enterprise Training and Training Devices

(3.6) Product Lifecycle Support

(3.7) Service Transition (Change Requests)

TOTAL TARGET PRICE

CEILING PRICE

UNIT UNIT PRICE MAX AMOUNT

4002 3 Months Contract Transition - OUT

FFP

The Contractor shall furnish and deliver to the Government contract transition products for GCSS-MC. Performance shall be as set forth in the GCSS-MC

Performance Work Statement (PWS) paragraph: 3.11 Contract Transition.

UNIT UNIT PRICE MAX AMOUNT

4003 12 Months Solution Development Environment Cont

FFP

CONTRACTOR SITE The Contractor shall furnish and deliver the Solution

UNIT UNIT PRICE MAX AMOUNT

4004 12 Months Solution Development Environment Gov't

FFP

GOVERNMENT SITE The Contractor shall furnish and deliver the Solution

SECTION B SUPPLEMENT

B.1 Ordering Procedures

This is a single award indefinite delivery/indefinite quantity contract for services to support GCSS-PDSS. This section contains the detailed ordering instructions on a CLIN by CLIN basis. The pricing on task orders that cross ordering years will be based upon the pricing that is effective at the time the order is issued, and will be effective throughout the period of performance for the task order.

CLINS 0001, 1001, 2001, 3001, and 4001 – The work under these CLINS may be ordered unilaterally by the

Government for the Core PDSS services. The anticipation is that any order for these CLINS will be for up to a twelve month period of performance, with orders done consecutively. The maximum value for each CLIN is a cumulative value of 12 months.

CLINS 0002/4002 - The work under these CLINS may be ordered unilaterally by the Government.

CLINS 0003/1003/2003/3003/4003/0004/1004/2004/3004/4004 - The work under these CLINS may be ordered unilaterally by the Government. The expectation is that only one CLIN, either Contractor Site SDE or Government

Site SDE will be ordered at a time. Both ordered together will be the exception and primarily used if a Government

Site use is directed at some point during performance, requiring a transition and decommissioning of the Contractor

SDE.

CLIN 0005/0006 – Work under these CLINS will be based upon a negotiated requirement that is within the overall scope of the contract under PWS Paragraphs 3.7 (over 100 hours), 3.9 Futures, and 3.12 RICE. These CLINS work in concert to provide labor (CLIN 0005) and applicable materials and other costs (CLIN 0006) to perform work that may not be readily defined in advance of the base IDIQ award. Any negotiated work will be negotiated as a completion type fixed-price effort with the price on the task order expected to result in the full completion of the task and any requested deliverables within the negotiated price. The Government reserves the right to issue unilateral orders against these CLINS. CLINS are not required to be ordered together and may be done individually.

The firm-fixed composite labor rate on CLIN 0005 is established at contract award for each ordering year within the overall ordering period. The rate shall be the basis for any labor performed under these CLINS and shall cover the prime and any subcontractor labor. The rate in effect at the time of the award of any task order will be in effect for the duration of the period of performance, even if the period of performance crosses into a future ordering year. In extreme circumstances, (e.g. a specialized consultant for a specific software problem) the contractor may request permission to submit minimal labor under CLIN 0006 as a cost reimbursement for the hourly labor rate and associated burdens under CLIN 0006 (no fee). This is the exception, and not the rule.

An Incentive Fee may be used on CLIN 0007 to complement the tasks under CLINS 0005 and/or 0006, but this is at the sole discretion of the Government. The Contractor shall not propose any performance incentive fee to perform work under CLINs 0005 and 0006, unless requested by the Government. The only potential fee for work under CLIN

0006 will be a performance incentive fee.

For CLIN 0006, at the time of contract award a notional not-to-exceed amount will be put in place by the

Government. The not-to-exceed amount is for administrative purposes and not a target ordering limit. There is no obligation on the part of the Government to meet the notional amount.

Proposals for task orders will primarily result from approved Change Requests or Engineering Change Proposals, but may be for other in-scope work as identified not otherwise covered through the contract, as determined by the

Government. When the contractor is tasked to provide a proposal, the following instructions apply:

1. Contractor will receive the tasking from the contracting officer.

2. Contractor shall submit a proposal in response to the tasking.

3. Unless other instructions are provided, the standard proposal shall consist of the following:

a. Task Order Technical Capability Proposal/Performance Work Statement

b. Price/Cost Proposal

i. Labor Rate (From CLIN 0005) and Labor Hours (if applicable)

ii. Materials and other costs (CLIN 0006) (if applicable)

1. Include pricing support for all costs proposed.

iii. Travel estimate (if applicable)

c. Place(s) of performance

d. Period of performance

e. Deliverables

Any deviation to this standard will be provided in the tasking request.

CLIN 0007 – This CLIN will be incorporated into applicable task orders at the Government’s sole discretion, and used for the payment of any performance incentive earned under CLINS X001, and for the identification and payment of any incentives under CLINS 0005 and/or 0006. At the time of contract award a notional not-to-exceed amount will be put in place by the Government. The not-to-exceed amount is for administrative purposes, and is not a target ordering limit. There is no obligation on the part of the Government to meet the notional amount.

CLIN 0008 - The work under this CLIN may be ordered unilaterally by the Government for applicable travel costs.

At the time of contract award a notional not-to-exceed amount will be put in place by the Government. The not-to-exceed amount is for administrative purposes, and is not a target ordering amount. There is no obligation on the part of the Government to meet the notional amount.

CLINS 0009/0010 – These CLINS are Reserved and not currently used for any task order work.

CLIN 0011 – All of the Contract Data Requirements Lists items are not separately priced and will be included in any applicable task order. They will be individually listed and will not contain a price. They all may be ordered unilaterally in conjunction with work under a priced task order.

B.2 Minimum Contract/Order Requirement

The Government is obligated to purchase and the Contractor is obligated to provide services at the level funded for those CLINs at the time of contract award. IAW FAR 16.504(a) (1) & (2), the minimum quantity of the total IDIQ contract is the value of CLIN 0002 which will be funded on the first task order issued immediately after contract award.

No further orders beyond the minimum are required.

B.3 Maximum Contract and CLIN Limitations

The awarded IDIQ contract will have a maximum contract ceiling of $249,960,831.00. The cumulative sum of all orders under this contract may not exceed $249,960,831.00. Acceptance of order minimum and maximums are listed in FAR 52.216-19.

CLIN Limits: CLINS 0001, 1001, 2001, 3001, and 4001 have a maximum order of not to exceed 12 months per each

CLIN. All other CLINS do not have a maximum, but all orders must stay within the ordering and contract maximums.

B.4 Delivery Order Issuance

In accordance with FAR clause 52.216-18, orders may be issued orally, by mail, by facsimile, or electronically

(such as email). If an order is issued orally, the Procuring Contracting Officer (PCO) will follow up through written confirmation within three (3) calendar days. If mailed or transmitted by facsimile, a task order is considered "issued" when the Government deposits the order in the mail or transmits the order by facsimile.

Mailing includes transmittal by U. S. mail or private delivery services. If issued electronically, the order is considered "issued" when an executed order has been sent to the contractor electronically by the Government.

B.5 Ordering Period

Task Orders may be placed beginning at contract award and extending to not more than sixty-three months after the first day of performance for a task order that includes CLIN 0002 (minimum order). Orders may be placed up until the last day of the last ordering year. Any orders placed in the last ordering year shall end not later than 12 months after the last day of the last ordering year.

B.6 Incentives

This contract has incentives to encourage cost control and performance capabilities. Under CLINS X001, there are two incentives: 1) cost incentive for PDSS Core Services, and 2) Operational Availability Performance Incentive.

For CLINS 0005/0006, there is a an Incentive CLIN for work conducted under Futures Initiatives, Changes, and

RICECPW, which will be used at the sole discretion of the Government on selected orders. A detailed description of how the incentives will be used is in Attachment 7 – Performance Incentive Plan.

A. CLIN X001 – Cost and Performance Incentives

Performance under CLINS X001 includes a cost incentive and a performance incentive tied to operational availability. Cost Incentive will not be payable if the Operational Availability falls below the identified threshold.

B. CLINs 0005/0006 - Incentive for Futures, Changes, and RICECPW Reduction

Projects under CLINS 0005/0006 may include the negotiation and award of a potential incentive. Use of incentives for the projects will be at the sole discretion of the Government. This is only for work under

Performance Work Statement Paragraphs 3.7, 3.9 and 3.12.

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

1 OVERVIEW

1.1 SCOPE

1.2 PROGRAM BACKGROUND

1.3 SYSTEM DESCRIPTION

2 GENERAL REQUIREMENTS

3 SPECIFIC REQUIREMENTS

3.1 SERVICE MANAGEMENT

3.2 SERVICE OPERATIONS

3.3 GCSS-MC PRODUCTION/PSS ENVIRONMENT SUSTAINMENT

3.4 SOLUTION DEVELOPMENT ENVIRONMENT

3.5 ENTERPRISE TRAINING AND TRAINING DEVICES

3.6 PRODUCT LIFECYCLE SUPPORT

3.7 SERVICE TRANSITION

3.8 SYSTEMS ENGINEERING SUPPORTING ACTIVITIES

3.9 FUTURE INITIATIVES

3.10 PROGRAM MANAGEMENT

3.11 CONTRACT TRANSITION

3.12 ADDITIONAL REQUIREMENTS

3.13 AMERICANS WITH DISABILITIES ACT (ADA)

4 APPLICABLE REFERENCES, STANDARDS AND POLICIES

5 NOTIONAL DELIVERABLES/DELIVERY SCHEDULE

6 GOVERNMENT FURNISHED EQUIPMENT

7 ACCESS TO GOVERNMENT FACILITIES

8 GOVERNMENT FURNISHED MATERIALS

9 GOVERNMENT FURNISHED INFORMATION

10 TRAVEL AND OTHER DIRECT COSTS (ODC)

11 SECURITY REQUIREMENTS

11.1 ORGANIZATION

11.2 PERSONNEL

11.3 OPERATIONS SECURITY (OPSEC) REQUIREMENTS

11.4 DATA HANDLING AND USER CONTROLS

Tables

Table 1: GCSS-MC/LCM Increment 1 PDSS Activities

Table 2: RICECPW Definitions

Table 3: GCSS-MC/LCM Increment 1 System Interface Capability Groupings

Table 4: Service Desk Metrics

Table 5: Key Personnel

Table 6: Reference Document List

Figures

Figure 1: GCSS-MC/LCM Increment 1 Logistics Business Processes & Sub-Processes

Figure 2: Reliability Formula

Figure 3: Operational Availability Formula

Figure 4: Maintainability Formula

Figure 5: Systems Engineering Process

Figure 6: GCSS-MC Configuration Management Process

1 OVERVIEW

1.1 SCOPE

This Performance Work Statement (PWS) sets forth the requirements for the Offeror to provide Post Deployment

System Support (PDSS) for the Global Combat Support System – Marine Corps/Logistics Chain Management

(GCSS-MC/LCM) Increment 1 system. The scope of support includes: Service Management, Service Operations

(Enterprise Service Desk and GCSS-MC Operations Center (GOC) support for the GCSS-MC/LCM Increment 1 production system); Production and Pre-Production system sustainment; Solution Development Environment;

Enterprise Training & Training Devices; Product lifecycle support; Service Transition for Change Requests (CRs), Engineering Change Proposals (ECPs), RICE Reduction, and potential tasks to support GCSS-MC future initiatives.

The Offeror shall follow established DoD, systems engineering, software engineering, and program processes, policies and regulations in executing defined tasks. Not all tasks found in the base contract’s PWS will necessarily be required or executed during a single Task Order. Successful Performance of this PWS and subsequent Task

Orders will require interfacing with a multitude of personnel from multiple Government and contractor agencies, such as, but not limited to the GCSS-MC Program Management Office (PMO); Marine Corps Enterprise

Information Technology Services (MCEITS); Marine Corps Cyber Operations Group (MCCOG); Kansas City

Information Technology Center (KCITC); and other vendors and Contractors as identified by the Government.

1.2 PROGRAM BACKGROUND

GCSS-MC/LCM Family of Systems (FoS) is the technology centerpiece for logistics modernization in the Marine

Corps. It provides accurate, near real time integrated logistics information and enterprise-wide visibility of logistics data, enabling Marines to make informed decisions about the logistics chain commensurate with the operational tempo. GCSS-MC/LCM Increment 1 began full sustainment in December 2015.

The term “system” will be used interchangeably with GCSS-MC/LCM Increment 1 throughout the body of this document to refer to GCSS-MC/LCM Increment 1, inclusive of its software, hardware, firmware, and hosting environment. The term “application” refers to the Oracle Enterprise Business Suite (EBS) and other software components of the system. PDSS activities required to support the system are consistent with Defense Acquisition

System Operations and Support activities, Milestone C Phase, and are listed in the following table:

PDSS Activities

System and Database Administration System Integration

Interface & Data Management Application Sustainment/Development

Information Assurance/Cybersecurity Configuration/Change Management

Defect Management Engineering Change Proposals

Asset Tracking Training & Training Devices Management

Table 1: GCSS-MC/LCM Increment 1 PDSS Activities

GCSS-MC/LCM Increment 1 provides the Marine Air-Ground Task Force (MAGTF) and Supporting Establishment with an integrated, distributed logistics capability to plan, manage, execute, and monitor logistics business processes and sub-processes as depicted in Figure 1 below. Specific functions include asset visibility, supply, maintenance, readiness, task organization, request tracking, and financial information. It supports over 22,000 enterprise users from over 75 worldwide locations in both garrison and deployed environments. GCSS-MC/LCM Increment 1 is the first system in the portfolio and serves as the starting point for addressing several key shortfalls impacting the logistics community, including: multiple entry points for submitting and managing requests, a lack of enterprise asset visibility, inefficient capacity management and enterprise-wide standard processes, and the inability to monitor asset availability and maintain situational awareness. Figure 1 depicts current logistics business processes and sub-processes supported by GCSS-MC/LCM Increment 1.

Business

Process Business Sub Process

Business

Process Business Sub Process

Request

Management Create or Update Service Request Maintenance Field Maintenance with Replacement Parts

Request for Service Create Preventative Maintenance Schedule

Mass Transfer of Install Base Ownership Readiness

Retire Install Base Items Repair with Tasks

Maintenance-Related Returns Create Warranty Contract

Request for Supply Discrete Manufacturing

Request for Technical Assistance OBIEE Reports

Create and Maintain Accountable and

Responsible Officers

Finance

Create Budget

Flagging Install Base Items for Readiness Depreciate Assets

OBIEE Reports Automated Processes

Supply Order Management Execution Budget Inquiry

Secondary Repairable or T/E Items Perform Period End Account Maintenance

Advance Supply Chain Planning Year End Close

Miscellaneous Inventory Transactions Funds Check Internal

Classify/Declassify SECREP

ERS Invoices Created and Matched to

Purchase Orders

Requisition to Receipt New Year Open

Demand Planning

General Ledger Journal and Account

Inquiry

Spares Management Minimum/Maximum

Planning Period End Processing and Reporting

Item Master and Bill of Materials (BOM) Update Value of Fixed Assets

Inquiries and Reports OBIEE Reports

Forecasting System

Administration Task Organization

Inventory Minimum/Maximum Planning Daily Business Intelligence

Add New System Item Reports

Readiness User Management

Return of Spares Tools

Supply Costing Login

Quality Logout

Warehouse Management

Figure 1: GCSS-MC/LCM Increment 1 Logistics Business Processes & Sub-Processes

In 2015, GCSS-MC/LCM Increment 1 fielded Release 1.1.1, providing an interim deployable capability for GCSS-

MC users either preparing to operate or operating in forward deployed environments. Release 1.1.1 includes an

Enterprise Automated Task Organization (EATO) capability, Mobile Field Service (MFS) technology, and integration of a Tactical Wide Area Network (WAN) optimization solution. EATO provides Marines the ability to create task-organized units that can execute logistics chain management functions. MFS provides a GCSS-MC user the ability to perform limited supply and maintenance functions in the absence of a network connection. However, this functionality is not currently being utilized. The Tactical WAN optimization solution is comprised of a suite of

Commercial Off-the-Shelf (COTS) Riverbed Steelhead Appliances and Steelhead Mobile Controller hardware that is integrated into the GCSS-MC/LCM system architecture to optimize deployed GCSS-MC user sessions and reduce latency caused by poor tactical network connections. In addition, GCSS-MC/LCM Increment 1 was configured to support advanced warehouse management functions. This capability will be fully fielded in 2QFY19 and the

Offeror will be responsible for the sustainment after fielding.

1.3 SYSTEM DESCRIPTION

The GCSS-MC/LCM Increment 1 system is an integrated composite Enterprise Resource Planning (ERP) system with the Oracle EBS product at its core. Components of this integrated system include a customized Common

Access Card (CAC) enabled authentication architecture with role based authorization, a reporting capability handled by the Oracle Business Intelligence Enterprise Edition (OBIEE); an Advanced Planning Suite (APS); a Mobile Field

Service (MFS) application; and customized workflows in support of 20+ external partners via 40+ interfaces utilizing the Oracle Service Oriented Architecture (SOA) tools with Business to Business (B2B) functionality.

GCSS-MC/LCM increment 1 is currently comprised of 3 “instances” that consist of six environments serving different purposes. At the KCITC instance is where the Production (PROD) and Production Support System (PSS) environments are physically located. The Solution Development Environment (SDE) instance contains the

Development (DEV), Configuration Management (CM) and Training environments. The Mobile Training Suites

(MTS) instance is housed within its own environment. The PROD and PSS environments reside within the same hardware system but are logically separated. The DEV, CM, and training environments also share common hardware but are logically separated. The Training environment, although it can be hosted on shared hardware, is a separate environment that allows for the development, testing, and dissemination of training system updates and training material. The MTSs are utilized by the Formal Learning Centers (FLCs) and each of the major commands to conduct sustainment training of the GCSS-MC/LCM Increment 1 system. Each instance has its own environment of the GCSS-MC/LCM Increment 1 application to support its function. The following subparagraphs provide further description of the GCSS-MC environments.

Enterprise Production System

The Enterprise Production System, commonly referred to as PROD, is comprised of Oracle Engineered Hardware

(OEHW) with the Exadata 6-2 as its foundation. The Production system was located at the MAGTF Information

Technology Support Center-East (MITSC-East), Camp Lejeune, NC. A migration to the Exadata 6-2 system in the

Kansas City Information Technology Center (KCITC), Kansas City, MO, was completed in 2017. The GCSS-

MC/LCM Increment 1 Production system is web-accessible to over 25,000 worldwide users, serving between 5,000 and 6,600 distinct users per day, with a daily maximum concurrent usage of 1,200 to 1,650 users.

Production Support System The PSS resides on the same hardware as the Production system but is logically separated from the Production environment. The PSS is used to conduct Government Acceptance Testing (GAT) and the staging of changes before they are deployed to the Production system. The term “Production” or “Production System” used in this solicitation shall refer to the Enterprise Production System and the Production Support System unless otherwise stated.

Solution Development Environment

The GCSS-MC/LCM Solution Development Environment (SDE) resided in the Carpathia facility near Dulles, VA.

However, a new SDE was established at El Segundo, CA in CY17. The new SDE system mirrors the R12

Production environment located at KCITC. The SDE provides for the development, testing, troubleshooting and

CM of the GCSS-MC R12 application. The Contractor shall establish their own SDE after the Contractor

“transition-in” period is complete. An SDE consists of the hardware and software to create the DEV and CM environments and has the ability to include additional concurrent environments. The DEV provides an environment for application development, troubleshooting, and unit testing. Developed changes and solutions are promoted to the CM environment, which mirrors the R12 Production environment and is used for integration level testing and troubleshooting. The SDE also serves as a staging area for changes awaiting promotion to the PSS for GAT. The code and build repositories are also co-located in the SDE.

Mobile Training Suites

The Mobile Training Suites (MTSs) provide a stand-alone capability to deliver GCSS-MC training at the user location where network connectivity to the Enterprise Training environment is not available. MTSs consist of hardware, software, database, documentation, and procedures used in the training of GCSS-MC/LCM Increment 1 users and key personnel on the GCSS-MC/LCM Increment 1 system and processes. MTSs are built within portable enclosures so they can be easily transported, set up, and stored at any training environment. MTS cases consist of a server, storage array, 24 laptops, switches to connect the laptops to the server/array, and all ancillary equipment to have a complete computer-based classroom. As curriculum is developed or updated, a Gold Disk image is sent to each major command and the image is uploaded to the MTS. MTSs are deployed to various locations worldwide.

1.3.1 System Software/Oracle Enterprise Business Suite (EBS)

In addition to EBS’s out of-the-box functionality, GCSS-MC/LCM Increment 1 has implemented Marine Corps customizations referred to as RICECPW (Reports, Interfaces, Customizations, Extensions, Configurations, Personalizations, and Workflows) adapting the EBS to meet Marine Corps specific requirements.

Table 2 provides a brief definition of the RICECPW objects. Increment 1 has implemented 250 RICE objects into the current production baseline. The system is upgrading to Release 12 (R12) and is expected to be implemented by contract award. The R12 introduces CPW (Configurations, Personalizations, and Workflows) and an extension upgrade which brings total RICECPW to 277. Additionally, the Warehouse Management System (WMS) module will introduce new RICECPW and is expected to be implemented prior to contract award.

RICECPW

Object Definition

Reports Unique to the Marine Corps Supply and Maintenance capabilities

Interfaces GCSS-MC/LCM connections to external systems. Increment 1 has approximately 40 interfaces

Conversions Programs to transfer data from legacy systems to the new system. Most Increment 1 conversions are now shut off as the systems conversion is completed

Enhancements (or

Extensions) Changes to the existing EBS application that add Marine Corps functionality

Configurations Profile options, user-defined flex fields, function and data security setups

Personalization

New prompts, titles, text, added. Existing prompt and title changes, reordering of items or regions workflows. How content is routed for review, approval, and release to the system.

Workflows Content routing process for review, approval, and release to the system

Table 2: RICECPW Definitions

In addition to Oracle EBS, the system includes the use of other Oracle COTS products, including: Oracle Identity

Management (OIM), Oracle Access Manager (OAM), Oracle Internet Directory (OID), SOA Suite, Weblogic

Server, Webcache and WebGate, Mobile Field Service (MFS), Oracle Business Intelligence Enterprise Edition

(OBIEE), Oracle Enterprise Manager (OEM), Oracle Business Availability Manager (BAM), Oracle Advanced

Supply Chain Planning (ASCP), and Oracle Database 11g.

1.3.2 Application Implementation Methodology and Documentation

The GCSS-MC/LCM Increment 1 system architecture, design, interfaces, customizations, test scripts, operations procedures, and knowledge management tools have been developed using Oracle’s Application Implementation

Methodology (AIM). AIM is Oracle’s project management methodology and implementation strategy. AIM provides documentation templates that support the tasks that must be performed in running and managing projects successfully.

GCSS-MC/LCM Increment 1 also adopted Oracle’s Unified Method (OUM), which is a standards-based method with roots in the Unified Process. OUM is business-process and use-case driven. OUM includes support for the

Unified Modeling Language (UML). GCSS-MC/LCM Increment 1 Release 1.1 uses AIM. GCSS-MC/LCM

Increment 1 Release 1.1.1 further introduces OUM. Customizations, Personalizations, and Workflows were added to support the R12 technical upgrade.

2 GENERAL REQUIREMENTS

2.1 CONTRACT DATA REQUIREMENTS LIST (CDRL)

All CDRL deliverables shall be prepared in accordance with DoD Manual 5200.01, Volume 4, DoD Information

Security Program: Controlled Unclassified Information (CUI), and submitted to the Contracting Officer’s

Representative (COR) and in accordance with the CDRL submission instructions.

2.2 CONTRACTOR PERSONNEL

Contractor personnel shall display badges or other visible identification that identifies them as Contractor personnel whenever they are in meetings with Government personnel. In addition, Contractor personnel shall appropriately identify themselves as Contractor employees in telephone conversations and in formal and informal written correspondence with Government personnel.

2.3 MANPOWER REPORTING

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the United States Marine Corps via a secure data collection site.

Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) S, Utilities ONLY;

(5) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address:

https://doncmra.dmdc.osd.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year

(FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at dod.ecmra-don-support-desk@mail.mil.

2.4 COMMON ACCESS CARD (CAC) REQUIREMENT

The COR will identify and approve those contractor employees performing on this contract that require CACs in order to perform their job function. In accordance with Headquarters, United States Marine Corps issued guidance relative to Homeland Security Presidential Directive – 12 (HSPD-12), all personnel must meet eligibility criteria to be issued a CAC. In order to meet the eligibility criteria, contractor employees requiring a CAC, must obtain and maintain a favorably adjudicated Personnel Security Investigation (PSI.) Prior to authorizing a CAC, the employee’s Joint Personnel Adjudication System (JPAS) record must indicate a completed and favorably adjudicated PSI or (at a minimum) that a PSI has been submitted and accepted (opened). The minimum acceptable investigation is a T-1 or a National Agency Check with Written Inquiries (NACI). If a contractor employee’s open investigation closes and is not favorably adjudicated, the CAC must be immediately retrieved and revoked.

Facility Security Officers (FSOs) are responsible for notifying the MARCORSYSCOM AC/S G-2 if any Contractor performing on this contract receives an unfavorable adjudication after being issued a CAC. The FSO must also notify the MARCORSYSCOM AC/S G-2 of any adverse/derogatory information associated with the 13

Adjudicative Guidelines/Factors concerning any contractor issued a CAC, regardless of whether a JPAS Incident

Report is submitted.

Each CAC is issued with a “ctr@usmc.mil” e-mail account that the individual Contractor is responsible to keep active by logging in on a regular basis (at least twice a month), sending an e-mail and clearing any unneeded e-mails. Contractors are prohibited from “auto-forwarding” their .mil e-mail account to their .com e-mail account. If the ctr.usmc.mil e-mail account is not kept active, the G-6 will deactivate the account and CAC will lose its functionality. Contractor employees shall solely use their government furnished “ctr@usmc.mil” e-mail accounts for work supporting the USMC, conducted in fulfillment of this contract, and shall not use a contractor supplied or personal e-mail account to conduct government business. The use of a contractor or personal e-mail account for contractor business or personal use is allowed, but only when using cellular or a commercial internet service provider.

CACs will be issued to only those Contractors supporting this contract that have been authorized by the COR. The

COR will authorize CACs only for those Contractors that meet current Homeland Security Presidential Directive –

12 (HSPD-12) criteria and have a definitive requirement.

If a Contractor loses their eligibility for a CAC due to an adverse adjudicative decision, they have also lost their eligibility to perform on MARCORSYSCOM contracts. CACs are not issued for convenience.

3 SPECIFIC REQUIREMENTS

Non-disclosure agreements provided by the Government are required for all contractor personnel supporting the contract. The Contractor shall coordinate all non-disclosure agreements necessary to interface with other contractors supporting this PWS in accordance with Federal Acquisition Regulation (FAR) 9.505-4. Copies of all non-disclosure agreements required for this contract shall be provided to the Contracting Officer and COR.

The Contractor shall maintain a static Internet Protocol (IP) address for individuals assigned to this contract. A static IP is required to access the tools required to conduct systems engineering, software development, code and configuration management, asset management, infrastructure management, and test activities specified in this PWS.

3.1 SERVICE MANAGEMENT

Service Level Management (SLM) provides a framework for managing Information Technology (IT) by ensuring services are defined, levels of service required to support business processes are contractual, and Service Level

Agreements (SLAs) are developed and implemented to formalize and document agreements between organizations and entities. SLM processes establish clear goals for service delivery so that success factors can be established, measured, and reported. The GCSS-MC PMO has developed a metrics management plan documenting Key

Performance Indicators (KPI) and metrics established for GCSS-MC/LCM Increment 1. On occasion the Operating

Forces conduct User Performance Assessments (UPAs) to measure GCSS-MC/LCM Increment 1 performance against established performance objectives.

The Contractor shall establish SLM and implement a framework for managing required levels of service and service delivery goals. The Contractor shall assess current system performance and provide recommendations to enhance

Quality of Service (QoS). The Contractor shall manage, monitor, and report QoS. The Contractor shall use industry best practices such as benchmarking and trend analysis to measure and enhance system performance. As new services are identified, the Contractor shall assist with defining the level of performance and capacity requirements to implement the service.

The GCSS-MC PMO has developed Level 3 process maps for fifteen (15) key sustaining engineering processes that define how GCSS-MC/LCM Increment 1 is maintained and are included as part of the solicitation’s Technical Data

Package. The fifteen (15) key processes are found in SDE Technical Data Package as provided in the GFI. The key processes are depicted in the GCSS-MC/LCM Program Sustaining Engineering Plan Version 1.0, Figure 6: end to end processes, page 21. Level 3 processes are documented in “Process Analysis and Narrative” documents for each of the sustaining engineering processes. The Contractor shall coordinate and co-chair a quarterly Systems

Engineering (SE) Process Integrated Product Team (IPT) and present SE process status, metrics and trends, as requested. The Contractor shall identify, communicate, discuss, plan, and execute approaches to improve SE processes and, metrics. The Contractor shall update annually the SE Sustaining Engineering Process Plan and update each process “Process Analysis and Narrative” document. For candidate processes approved by the SE

Process IPT, the Contractor shall develop supporting Process Narrative documents for SE Process IPT approval.

3.1.1 System Performance and Metric Analysis

The GCSS-MC/LCM Increment 1 System Process Performance Metrics Management Plan describes the methods used to define, manage, track, and report GCSS-MC/LCM Increment 1 performance goals, requirements, and associated sustaining engineering process metrics. GCSS-MC/LCM Increment 1 metrics are used to establish a system performance baseline for measuring performance over time. Performance data is collected and evaluated to identify trends and opportunities for continual service improvement.

Within the PMO, the GCSS-MC Chief Engineer is responsible for the implementation and evaluation of the Metrics

Management Plan. The PDSS lead engineer is responsible for the collection, reporting, assessment, and improvement of GCSS-MC/LCM Increment 1 performance metrics. The Contractor sustaining engineering process owners are responsible for identifying process specific metrics, collecting and analyzing them, creating process IPT presentations and materials, presenting metrics and recording minutes and action items for the SE Process IPT.

The Contractor shall evaluate GCSS-MC/LCM Increment 1 system performance requirements, and the Metrics

Management Plan and measurement techniques. The Contractor shall apply IT and industry best practice and provide recommendations to enhance the effectiveness of evaluating system performance and QoS. The objective is to implement meaningful metrics that enable the PMO to make informed investment decisions to further enhance sustainment of the GCSS-MC/LCM Increment 1 system.

3.1.2 Service Agreements

To achieve defined service levels, the PMO has established several SLAs and Memoranda of Agreement (MOAs) with external service providers, including MITSC-E, MCEITS, KCITC and the Naval Systems Engineering

Resource Center (NSERC). These agreements establish required service levels to enable GCSS-MC/LCM

Increment 1 to achieve established service goals.

The Contractor shall review existing SLAs or propose new SLAs and provide recommendations to enhance alignment to service level objectives. The Contractor shall monitor and report on existing SLAs with external providers to ensure service providers adhere to defined service level targets. Where interdependent or internal dependencies exist for SLAs, the Contractor shall provide recommendations on establishing Operational Level

Agreements (OLA) to define the required service, level of services required, and roles and responsibilities of the organizations involved. The Contractor shall identify any service level dependencies that exist in underpinning contracts (supporting contracts, such as hardware maintenance) to ensure a cohesive and integrated approach exists in executing SLM.

3.1.3 Continual Service Improvement

Continual Service Improvement (CSI) focuses on the monitoring and reporting of service and performance metrics as well as the ongoing evaluation of the collected data to maximize the efficiency and effectiveness of the GCSS-

MC/LCM Increment 1 system.

The Contractor shall monitor system performance and program processes and identify opportunities for CSI. The

Contractor shall identify the approach to be used to collect supporting data, measurement and analysis, and reporting with recommendations to improve the system. The Contractor shall work with the PMO to collect user surveys and provide analysis and recommendations to enhance Increment 1 performance, reduce costs, and achieve efficiencies.

The Contractor shall apply cost-benefit analysis in recommending service improvements to enable the Government to make informed business and investment decisions.

The Contractor shall research emerging technologies as approved by the Government and provide recommendations to the PMO.

3.2 SERVICE OPERATIONS

Service operations provides execution of the day-to-day processes, functions and activities necessary for delivering reliable, high quality GCSS-MC/LCM Increment 1 services. Service operations encompasses the Enterprise Service

Desk, IT Operations Management, Technical Management, and Production/PSS infrastructure sustainment. GCSS-

MC/LCM Increment 1 follows the Information Technology Infrastructure Library (ITIL) v3 based model for service operations. Processes managed within GCSS-MC/LCM Increment 1 service operations include request fulfillment, access management, event management, incident management, and problem management.

To execute GCSS-MC/LCM Increment 1 service operation processes and functions, the GCSS-MC PMO has established the GOC and the Enterprise Service Desk. The GOC provides for the IT, Technical, and Application

Management of the Production system. The GOC is comprised of technical Subject Matter Experts (SMEs) that oversee the daily operations of the system, focusing on system operation, maintenance, application, and infrastructure sustainment. The GOC, together with the Enterprise Service Desk, provides integrated support to manage and resolve service requests, events, incidents, and problems.

The Enterprise Service Desk serves as the PMO’s interface to GCSS-MC/LCM Increment 1 users. The Enterprise

Service Desk…